--- description: Learn how JIRA Service Management can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: JIRA Service Management Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [JIRA Service Management](/software/91811/jira-service-management) # JIRA Service Management Canonical: https://www.getapp.za.com/software/91811/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.getapp.za.com/software/91811/jira-service-management?page=2) > JIRA Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution. > > Verdict: Rated **4.5/5** by 770 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of JIRA Service Management Centralizes service management for IT, HR, operations, and business teams on a single platform. Automates support interactions and incident resolution with AI-powered virtual agents. Enhances collaboration by connecting development and operations teams for faster deployments and reduced risk. Provides always-on support with self-service options and intelligent knowledge management. Customizes workflows and integrates with a wide range of applications to fit diverse organizational needs. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 770 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$20,00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - API - Access Controls/Permissions - Activity Tracking - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Audit Trail - Automated Routing - Autoresponders - Availability Management - Backlog Management - Backup and Recovery - Barcoding/RFID ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [ITSM Tools](https://www.getapp.za.com/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.za.com/directory/563/remote-support/software) - [IT Asset Management Software](https://www.getapp.za.com/directory/325/it-asset-management/software) ## Alternatives 1. [Action1](https://www.getapp.za.com/software/2048001/action1-rmm) — 4.9/5 (237 reviews) 2. [PDQ Deploy & Inventory](https://www.getapp.za.com/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 3. [Freshservice](https://www.getapp.za.com/software/91351/freshservice) — 4.5/5 (714 reviews) 4. [Milvus](https://www.getapp.za.com/software/132287/milvus) — 4.8/5 (298 reviews) 5. [Wrike](https://www.getapp.za.com/software/9964/wrike) — 4.4/5 (2988 reviews) ## Reviews ### "Jira will help you manage your projects and products very well." — 5.0/5 > **Chris** | *07 November 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Creating and updating tickets were both really easy. You could connect to related tickets, or be notified when updates or status changes were made. The integration into Slack was very helpful for communication among teammates. Being able to sort by feature and project was very nice. Support continually let us know when features were available and there were very little issues we would run into. > > **Cons**: The search feature sometimes was not as reliable, would show items not related, or not show items related to the search terms. > > I have used Fogbugz, Incident IQ, and propietary software for ticket management and Jira was one of the better ones we used. It was very helpful and easy to report and fix issues as they arose. It was easy to see where a project was at and keep a good work flow. ----- ### "Automate business process across multiple departments" — 4.0/5 > **Julio** | *22 January 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: It makes managing IT requests and incidents much more streamlined. The customizable workflows and automation features save a lot of time and help keep everything organized. We have digitalized many workflows across multiple departments not just IT > > **Cons**: The learning curve can be a bit steep for new users, especially when setting up workflows. We went through too much trial and error to get some basic stuff done > > Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve collaboration. Good to automate another business process from other departments like finance selling team or HR ----- ### "Far to complicated to use effectively" — 2.0/5 > **Edward** | *08 September 2025* | Computer Software | Recommendation rating: 1.0/10 > > **Pros**: The product can be configured in many different ways to support your requirements, and it's good value for small teams. > > **Cons**: The user experience as both an admin and user is terrible. It's impossible to find anything and use in a meaningful way. The learning curve was too steep for me any my clients to find any value in the product. ----- ### "JIRA is a one-stop-shop for all things project managment\!" — 5.0/5 > **Soren** | *27 January 2026* | Defense & Space | Recommendation rating: 3.0/10 > > **Pros**: JIRA has tons of features, I loved its user interface and its implementation of Agile and Scrum. Its reporting features were helpful for assessing our teams progress through our "sprint" periods on projects > > **Cons**: JIRA offered a lot of customizable features, that may be its only drawback, but otherwise, a reliable program. > > I recommend JIRA for any engineering project that require multiple focuses and high levels of reporting ----- ### "Efficient but Complex: A Robust Tool for Event Service Management" — 4.0/5 > **Kayla** | *09 January 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: What I like most about Jira Service Management is its ability to streamline event service requests with customizable workflows, clear prioritization, and real-time status tracking. > > **Cons**: What I liked least about Jira Service Management is its complexity for new users, which can make initial setup and navigation challenging without prior experience. > > Overall, Jira Service Management is a powerful tool for organizing event service requests, offering strong customization and tracking, but it requires some learning to maximize its potential. ----- Page: 1 / 32\ Next: [Next page](https://www.getapp.za.com/software/91811/jira-service-management?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/91811/jira-service-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data