KnowledgeOwl

4.7 (222)
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Knowledge base and documentation software

About KnowledgeOwl

KnowledgeOwl provides powerful yet affordable knowledge base software. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.

KnowledgeOwl includes reporting tools that analyze customer behavior in order to understand the performance of your help documentation.

Use the actionable insights provided by KnowledgeOwl to improve the usability of your knowledge base and the overall customer experience you offer.

Some of the key features of KnowledgeOwl's application include a searchable and collapsible table of content, files, images and video uploading that are mobile compatible, an embedded contact form widget, article recommendations and call-outs to view new and updated articles.


Key benefits of KnowledgeOwl

- WYSIWYG editor; complete customization control; and file, image, and document management.

- Create public or private knowledge bases, help sites, and manuals.

- Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.

- Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.

- Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.

- All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.

- Find out which articles are performing the best using location-based reporting and customer behavior analysis.

- Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.


Images

KnowledgeOwl Software - Organize your articles in categories in your Table of Contents using intuitive drag-and-drop functionality.
KnowledgeOwl Software - Powerful and familiar WYSIWYG editor, with full control of your content's source HTML.
KnowledgeOwl Software - A library for all uploaded files - any image or document embedded in any of your articles can be found here. View in thumbnail or list view. Recover deleted files, too!
KnowledgeOwl Software - Get a bird's eye view of your content and user feedback.
KnowledgeOwl Software - Protect your content using shared passwords, IP protection, SSO integration, or individual logins.
KnowledgeOwl Software - A powerful theme editor with intuitive controls, allowing you to create a beautiful, on-brand knowledge base with ease
View 7 more
KnowledgeOwl video
KnowledgeOwl Software - Organize your articles in categories in your Table of Contents using intuitive drag-and-drop functionality.
KnowledgeOwl Software - Powerful and familiar WYSIWYG editor, with full control of your content's source HTML.
KnowledgeOwl Software - A library for all uploaded files - any image or document embedded in any of your articles can be found here. View in thumbnail or list view. Recover deleted files, too!
KnowledgeOwl Software - Get a bird's eye view of your content and user feedback.
KnowledgeOwl Software - Protect your content using shared passwords, IP protection, SSO integration, or individual logins.
KnowledgeOwl Software - A powerful theme editor with intuitive controls, allowing you to create a beautiful, on-brand knowledge base with ease

Not sure about KnowledgeOwl? Compare with a popular alternative

KnowledgeOwl

4.7 (222)
VS.
Highly reviewed

Starting Price

US$79.00
month
US$55.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

44
99

Integrations

3
13

Ease of Use

4.7 (222)
4.2 (3,403)

Value for Money

4.8 (222)
4.3 (3,403)

Customer Service

4.9 (222)
4.3 (3,403)
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Reviews

Overall rating

4.7 /5
(222)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.7/5
Customer Support
4.9/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 222
Aleta
Overall rating
  • Industry: Market Research
  • Company size: 51–200 Employees
  • Review Source

Overall rating

Perfect Tool for Training Manual

Reviewed on 2014/06/23

I love HelpGizmo!

I use HelpGizmo to hold all of the documentation I use for training events....

I love HelpGizmo!

I use HelpGizmo to hold all of the documentation I use for training events. Having an online training manual with HelpGizmo benefits me because I don't have to worry about printing and shipping the materials to each city, and it benefits the customers because I can constantly update the documentation ensuring they always have up to date information. It is exactly what I needed!

Using HelpGizmo is simple. When I do have a question, I email the HelpGizmo team and receive a detailed response quickly. They are great!

Pros

* Awesome Support
* Easy to Use
* Professional Looking

David
Overall rating
  • Industry: Machinery
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

SaaS as it should be!

Reviewed on 2021/01/08

Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use...

Exceptional. Our use case for the platform was somewhat unusual and the KO team worked with use from day one to tweak the platform so that it functioned and looked the way we needed. Since deploying the KO platform, our employees are actively engaging with the information we post which has led to an overall improvement in corporate knowledge

A key aspect of KO that set it apart from competitors is the ability for users to "subscribe" to topic areas and receive notification by email when new content is added. Clicking on a link in the notification email directly opens the content in KO.

The use of customized templates we created makes posting new content a breeze and provides a clean and consistent look to the content we post. Our employees comment on how easy it is to digest the content we post. Since launching the platform 2 1/2 years ago, our viewership has grown exponentially.

Pros

Ease of setup, price, customizability, and most importantly, world-class support

Cons

There are minor aspects that are purely a matter of personal taste and mindset, but nothing of any significance the we would collectively say we don't like. It all works and it works well.

Kelly
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Great service, great functionality

Reviewed on 2017/09/05

Pros

Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.

Cons

If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.

Response from KnowledgeOwl

Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!

Bree
Overall rating
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support

Great platform and Customer Service

Reviewed on 2016/05/06

For the most part, this software is easy and intuitive for a non-technical person to use, although...

For the most part, this software is easy and intuitive for a non-technical person to use, although it may require a little Googling if you haven't dusted off your HTML skills in recent years. Most of the design is point-and-click; images are uploaded and there is a nice visual editor, similar to Wordpress.

One of my favorite features is the option for the software to "fetch" the colors from whatever web address you enter. This enables the Knowledge Base to basically design itself, all you really need to do is decide where the colors are used and select a layout.

Our initial help center was created using our ticketing software, which seemed like natural thing to do. Except the end result was an outdated flashback, and like most fads from the past, unpleasing to the eye. Anything I did was just putting lipstick on a pig, so that being said, it wasn't going to take much to impress me.

Unfortunately, I ran into formatting issues so I was tasked to call technical support. It seems like a non-issue and for the normal person, it probably is...but I loathe technical support. I would rather go to the dentist than call technical support.

After a few days of trying to figure it out, I was told to stop "procrastinating" and make the call. That was harsh because even though *maybe* I was procrastinating a tiny bit, I was mostly ambitiously learning to make myself a more valuable asset in the future. However, that went awry when I did something that made our help center absolutely horrific. I frantically slammed CTRL-Z over and over again but to my dismay, our help center continued to look like a freak show.

Defeated, I hung my head and picked up the phone.

But, luckily for me, this technical support was not what I have experienced in the past - it was actually a pleasant experience. The errors of my ways were quickly erased into non-existence and our help center bloomed into what it was supposed to look like this entire time. Not only were my failures undone, but issues that I wasn't even aware of (yet) were fixed, too.

I am a writer and its reassuring to know that I have someone technical who can help me so that I can spend my time writing instead of banging CNTRL-Z. It's more efficient than the whole "ambitiously learning" thing.

Jeffery
Overall rating
  • Industry: Government Administration
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Knowledge Owl is very versatile

Reviewed on 2018/08/08

It has been great using this program. The support we receive is great. I wish they could come teach...

It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.

Pros

It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.

Cons

The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.

Response from KnowledgeOwl

Thanks, Jeff! We really appreciate the awesome review! -Marybeth

Showing 5 reviews of 222 Read all reviews

KnowledgeOwl FAQs

Below are some frequently asked questions for KnowledgeOwl.

KnowledgeOwl offers the following pricing plans:

  • Starting from: US$79.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Pricing starts at $79/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $40/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Enterprise plans start at $10,000/year.

KnowledgeOwl has the following typical customers:

11–50, 51–200, 201–500

KnowledgeOwl supports the following languages:

English

KnowledgeOwl supports the following devices:

KnowledgeOwl integrates with the following applications:

Slack, Zapier, Zendesk Sunshine

KnowledgeOwl offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

See all software categories found for KnowledgeOwl.