KnowledgeOwl
About KnowledgeOwl
KnowledgeOwl provides powerful yet affordable knowledge base software. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.
KnowledgeOwl includes reporting tools that analyze customer behavior in order to understand the performance of your help documentation.
Use the actionable insights provided by KnowledgeOwl to improve the usability of your knowledge base and the overall customer experience you offer.
Some of the key features of KnowledgeOwl's application include a searchable and collapsible table of content, files, images and video uploading that are mobile compatible, an embedded contact form widget, article recommendations and call-outs to view new and updated articles.
Key benefits of KnowledgeOwl
- WYSIWYG editor; complete customization control; and file, image, and document management.
- Create public or private knowledge bases, help sites, and manuals.
- Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.
- Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.
- Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.
- All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.
- Find out which articles are performing the best using location-based reporting and customer behavior analysis.
- Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.
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Reviews
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- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Easy to use, stellar customer support
Reviewed on 2018/02/21
Pros
We kicked the tires on 5 knowledge base platforms before selecting KnowledgeOwl. The selection was driven by two must-haves: 1) open APIs, and 2) ability to customize the CSS to meet our brand guidelines. After we made the leap, we were pleasantly surprised by the exceptional customer service. (Thank you!)
- Industry: Education Management
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful and Easy to Use Knowledge Base
Reviewed on 2023/11/17
Very positive experience - highly recommend.
Very positive experience - highly recommend.
Pros
I'm not a techy and I had no problem creating content, navigating the site, and finding answers to my questions.
Cons
Really there are no cons that I have found.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great service, great functionality
Reviewed on 2017/09/05
Pros
Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.
Cons
If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.
Response from KnowledgeOwl
Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The best tech writing tool
Reviewed on 2018/11/07
Pros
For ease of use, this is the best knowledge base software I have used. I love how I can publish information to our clients instantly. But best of all, I have never had better customer service from anyone. The Knowledge Owl team are always there to help.
Cons
Some HTML and CSS skills are needed to get the exact look you are after (but their support team are prompt and incredibly helpful).
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
One of the best and most seamless solutions we've implemented
Reviewed on 2019/03/29
We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our...
We looked at many vendors before we evaluated Knowledge Owl, and I can't say enough about our experience working with the Knowledge Owl Team. From day one, the team continues to amaze me with the level of service they provide. They worked closely with us throughout the setup and implementation phase of our Help Center launch and continue to assist with our very custom and individual needs. Kudos to the entire team for always being responsive and helpful, but special thanks to the Knowledge Goddess / Chief Executive Owl, for leading the team.
Pros
Software out of the box is easy to use and customize and Knowledge Owl's documentation is thorough and nicely organized.
Cons
I can't think of anything that stands out as a con.
Response from KnowledgeOwl
Yay! Thanks so much for the awesome review!
- Knowledge Goddess / Chief Executive Owl
KnowledgeOwl FAQs
Below are some frequently asked questions for KnowledgeOwl.Q. What type of pricing plans does KnowledgeOwl offer?
KnowledgeOwl offers the following pricing plans:
- Starting from: US$79.00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing starts at $79/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $40/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Enterprise plans start at $10,000/year.
Q. Who are the typical users of KnowledgeOwl?
KnowledgeOwl has the following typical customers:
11–50, 51–200, 201–500
Q. What languages does KnowledgeOwl support?
KnowledgeOwl supports the following languages:
English
Q. Does KnowledgeOwl support mobile devices?
KnowledgeOwl supports the following devices:
Q. What other apps does KnowledgeOwl integrate with?
KnowledgeOwl integrates with the following applications:
Slack, Zapier, Zendesk Sunshine
Q. What level of support does KnowledgeOwl offer?
KnowledgeOwl offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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