About KnowledgeOwl
KnowledgeOwl provides powerful yet affordable knowledge base software. With no coding skills required and almost zero learning curve, it allows you to create a knowledge base, manual, handbook, or portal quickly and easily. It's extremely powerful, extremely affordable, and extremely customizable help authoring and documentation software.
KnowledgeOwl includes reporting tools that analyze customer behavior in order to understand the performance of your help documentation.
Use the actionable insights provided by KnowledgeOwl to improve the usability of your knowledge base and the overall customer experience you offer.
Some of the key features of KnowledgeOwl's application include a searchable and collapsible table of content, files, images and video uploading that are mobile compatible, an embedded contact form widget, article recommendations and call-outs to view new and updated articles.
Pricing starting from:
US$79,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to KnowledgeOwl
Key benefits of KnowledgeOwl
- WYSIWYG editor; complete customization control; and file, image, and document management.
- Create public or private knowledge bases, help sites, and manuals.
- Restrict access and secure your content for a specific audience using IP-restrictions, shared passwords, reader logins, and even Salesforce Single Sign On.
- Table of contents, self-learning search, and callouts for new and updated content. Choose one from one of two extremely customizable themes.
- Mobile optimized right out of the box so your knowledge base looks great on any size device. You have complete access to the HTMl and CSS to completely control the design and functionality of your site.
- All accounts have access to unlimited readers as well as phone and email support. Upgrade, downgrade, and cancel at any time.
- Find out which articles are performing the best using location-based reporting and customer behavior analysis.
- Zendesk and live chat software integrations. Google Analytics integration, Embedded Help and Contact Us widget option.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$79,00/month
- Free Version
- Free Trial
- Subscription
Top 5 alternatives to KnowledgeOwl
Images
Features
Total features of KnowledgeOwl: 41
Alternatives
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Centralpoint
Deskpro
Shelf
Reviews
Already have KnowledgeOwl?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Government Administration
- Company size: 501–1 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Knowledge Owl is very versatile
Reviewed on 2018/08/08
It has been great using this program. The support we receive is great. I wish they could come teach...
It has been great using this program. The support we receive is great. I wish they could come teach our in house IT team on customer service and the need for speed on some fixes. It is nice talking to someone who knows what they are doing and bends over backwards to make you happy. GREAT customer service and a great product.
Pros
It is easy to update our web pages. And our employees are able to quickly navigate it quickly, so that they can help their customers quickly. The ability to change things on the fly and not have to reach out to support for everything that is done is a big help.
Cons
The only negative thing I can come up with is that you need to know HTLM to fix some thing's, but with a quick phone call, the problem is fixed faster than we ever could do.
Response from KnowledgeOwl
Thanks, Jeff! We really appreciate the awesome review! -Marybeth
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Great service, great functionality
Reviewed on 2017/09/05
Pros
Not only does the software provide flexibility, customization, functionality, and efficiency, the people behind the software are just as great. They are incredibly responsive to any organizational or technical need, but equally as open to develop new and unique features specific to your use.
Cons
If I HAD to choose, I would say the lack of detailed reporting in the backend. There's only topical understanding of user behavior of your knowledge base(s). However, Knowledge Owl is more than happy to help you install Google Analytics on your knowledge base for you.
Response from KnowledgeOwl
Thanks for the awesome review, Kelly! We do hope to add more detailed reporting in the future :) Let us know if you can think of anything else!
- Industry: Financial Services
- Company size: 11–50 Employees
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Review Source
Overall rating
Reviewed on 2018/11/12
- Industry: Education Management
- Company size: 1 001–5 000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Knowledge Owl has been the best vendor experience and helped us launch our game changer in...
Reviewed on 2017/01/30
In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a...
In February 2016, we partnered with Knowledge Owl to build an internal platform that has been a game changer for our 41 (and growing) schools. We launched in July 2016, and there is no way we would have been successful without their partnership. They have been with us every step of the way, and they have been pivotal to our success.
In June of 2017, we will launch this to the world, and are so proud to do this with a company that cares so deeply about a high-quality, easy-to-use product with the BEST customer service. They are incredible!
Pros
-easy to use no coding required!
-intuitive
-clean design
Cons
Sometimes small glitches throw us off... since we don't really know how to code, we sometimes need some help. BUT, the team at Knowledge Owl is so happy to help, and they have gone above and beyond!
Response from KnowledgeOwl
Oh wow, thanks Meghan! I really appreciate the time you took to share your experience and I'm so delighted to hear all this :) We are honored to help Success Academy launch this amazing resource to the world. You are the best! -Marybeth
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Review Source
Overall rating
- Ease of Use
- Customer Support
Super simple knowledgebase software
Reviewed on 2016/04/12
We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we...
We'd signed up for KnowledgeOwl (then HelpGizmo) to use as a white-label manual for a product we resell. It's fit very well into that role, since we can customize the help center to only show information related to the product and disassociate it completely from our branding, which has helped a lot for marketing.
The software itself is very easy to use, way easier than something like MediaWiki. The rich text editing and easy image uploads (did I mention they host your media? No hotlinks!) makes writing articles with video/pictures super easy. It's also really easy to update articles, I went and overcomplicated myself when all I have to do is drag and drop the resource I want.
Support has always been wonderful, Marybeth, Pete, and the team are great at communicating changes (like the DNS shift from helpgizmo to knowledgeowl), answering questions, implementing fixes, and basically just being all-around great.
Customization is quick and easy, there are several features we haven't needed to explore but really do make KnowledgeOwl a great drop-in solution for other CRM or ticketing tools. Plus, users can download PDFs of your articles which makes distributing printable documentation even easier.
KnowledgeOwl is a great piece of software that does exactly what it needs to do, and nothing more. It's thoughtless to the point of never being in your way, allowing you to focus on writing and managing articles instead of spending time messing with options and configurations. Plus, it allows users to configure multiple KBs on the same account, so I can manage customer-facing documentation on one KB and have internal, staff-only documentation on another. Yatta!
KnowledgeOwl has become my go-to recommendation for a fast, easy, smart, professional knowledge base system. Give it a shot, I'm sure you'll feel the same way too!
KnowledgeOwl FAQs
Below are some frequently asked questions for KnowledgeOwl.Q. What type of pricing plans does KnowledgeOwl offer?
KnowledgeOwl offers the following pricing plans:
- Starting from: US$79,00/month
- Pricing model: Subscription
- Free Trial: Available
Pricing starts at $79/month for 1 knowledge base and 1 user. Additional users are $20/user/month and additional knowledge bases are $40/kb/month. There is a 10% discount for purchasing an annual account. Nonprofit customers get 25% off any annual account. Enterprise plans start at $10,000/year.
Q. Who are the typical users of KnowledgeOwl?
KnowledgeOwl has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000
Q. What languages does KnowledgeOwl support?
KnowledgeOwl supports the following languages:
English
Q. Does KnowledgeOwl support mobile devices?
KnowledgeOwl supports the following devices:
Android (Mobile)
Q. What other apps does KnowledgeOwl integrate with?
We do not have any information about what integrations KnowledgeOwl has
Q. What level of support does KnowledgeOwl offer?
KnowledgeOwl offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
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