ManageEngine ADSelfService Plus

ManageEngine ADSelfService Plus

Self Service Password Management and Single Sign On Solution

4.7/5 (41 reviews)

ManageEngine ADSelfService Plus Overview

ManageEngine ADSelfService Plus is a secure, web-based, end-user password reset management program. This software helps domain users to perform self service password reset , self service account unlock and employee self update of personal details(e.g telephone numbers,etc) in Microsoft Windows Active Directory. Administrators find it easy to automate password resets, account unlocks while managing optimizing the expenses associated with helpdesk calls.

Pricing

Starting from
US$745,00/year
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America, Middle-East and Africa, United States

Supported Languages

Arabic, Chinese (Traditional), Danish, Dutch, English and 13 others, Finnish, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

ManageEngine ADSelfService Plus Reviews

Overall rating
4.7/5
95% positive reviews
32
Excellent
7
Very good
1
Average
1
Poor
0
Terrible
Yannick V.

Provides end-users a possibility to unlock/reset their own password 24/7

Used Daily for 2+ years
Reviewed on 2017/02/10
Review Source: Capterra

We've been using this software for a few years now and are satisfied with the result it has provided us. The main goal was to provide the end-users a possibility to unlock or reset their account, 24/7. Often someone's account got locked-out out of business hours which blocked him/her from continuing work. This tool provided the solution we were looking for. It also integrates in Windows so the user can reset his/her password at the logon screen.

Pros

- Integration with Windows (reset/unlock at logon screen)
- Very helpful customer support!!
- Release some work from 1st line support
- Accessible 24/7

Cons

- Reset is based on questions which a few end-users forget the answer to. It would be nice to have a SMS or call feature, together with a personal PIN, which can provide you a code to reset your password.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Verified Reviewer

A robust, web-based, multi-platform, self-service solution

Used Daily for 6-12 months
Reviewed on 2018/07/31
Review Source: Capterra

Pros

This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources.

Both the enterprise and its users can feel secure with the multi-factor authentication techniques

Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk

Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Cons

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Verified Reviewer

Easy to use

Used Daily for 1+ year
Reviewed on 2018/04/24
Review Source: Capterra

Lower support costs, less burnout from unlocking accounts and resetting passwords.

Pros

Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call.

Cons

I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Sayed munir N.

Excellent product

Used Daily for 2+ years
Reviewed on 2018/04/19
Review Source: Capterra

Ease of Daily password activities.

Pros

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Cons

More Authentication security like Pulling the Employee ID for verification.

Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Roy K.

This is a great tool to help your users reset their passwords or unlock accounts

Used Daily for 2+ years
Reviewed on 2018/06/07
Review Source: Capterra

Pros

This is a great tool to help your users reset their passwords or unlock accounts. It send reminders to the users that their password is expiring and it has a portal that let the users login to change their passwords or unlock their account.

Cons

sometimes the software can be a little buggy, because it won't let the users unlock their account and then they need administrators to help them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

ManageEngine ADSelfService Plus Pricing

Starting from
US$745,00/year
Pricing options
Free Trial
Free
One Time License
Subscription
Value for money

ADSelfService Plus is licensed based on the number of Domain Users who would require a password reset or Account unlock.

The product is completely free for 50 Domain Users.

ManageEngine ADSelfService Plus Features


  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Monitoring
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for ManageEngine ADSelfService Plus

Key features of ManageEngine ADSelfService Plus

  • Automatic Password Reset/ Account Unlock
  • Change Password
  • Corporate / Employee Directory Search
  • Email Group Subscription
  • Mobile Password Management
  • Multi-factor Authentication
  • Multi-platform Password Synchronizer
  • Password Policy Enforcer
  • Password Self-Service Login Agents
  • Password/ Account Expiry Notification
  • Reports and Email Notifications
  • Security Center
  • Self Directory Update
  • Self Reset Password
  • Self Unlock Account
  • Unified Contact Management
  • Windows/Mac OS X Login Agents

Benefits

- Reduced Cost of Help-desk Tickets
- Improved Employee Productivity
- Superior Return on Investment
- Accountability of Actions performed can be maintained
- Easiness in Deployment
- Reduce dispelled sensitive information:
- Employ your Resources for better tasks
- Avoiding repetitive tasks and deployment in more challenging tasks.
- Customize with your own logo
- All time Access from a web portal
- Reduced Employee Frustration
- Real Time Update of User Information

ManageEngine ADSelfService Plus FAQs

Below are some frequently asked questions for ManageEngine ADSelfService Plus.

Q. What type of pricing plans does ManageEngine ADSelfService Plus offer?

ManageEngine ADSelfService Plus offers the following pricing plans:

Starting from: US$745,00/year

Pricing model: Free, One Time License, Subscription

Free Trial: Available

ADSelfService Plus is licensed based on the number of Domain Users who would require a password reset or Account unlock.

The product is completely free for 50 Domain Users.

Q. What are the main features of ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus offers the following features:

  • Automatic Password Reset/ Account Unlock
  • Change Password
  • Corporate / Employee Directory Search
  • Email Group Subscription
  • Mobile Password Management
  • Multi-factor Authentication
  • Multi-platform Password Synchronizer
  • Password Policy Enforcer
  • Password Self-Service Login Agents
  • Password/ Account Expiry Notification
  • Reports and Email Notifications
  • Security Center
  • Self Directory Update
  • Self Reset Password
  • Self Unlock Account
  • Unified Contact Management
  • Windows/Mac OS X Login Agents

Q. Who are the typical users of ManageEngine ADSelfService Plus?

ManageEngine ADSelfService Plus has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does ManageEngine ADSelfService Plus support?

ManageEngine ADSelfService Plus supports the following languages:

Arabic, Chinese (Traditional), Danish, Dutch, English, Finnish, French, German, Hebrew, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. What type of pricing plans does ManageEngine ADSelfService Plus offer?

ManageEngine ADSelfService Plus has the following pricing plans:

Free, One Time License, Subscription

Q. Does ManageEngine ADSelfService Plus support mobile devices?

ManageEngine ADSelfService Plus supports the following devices:

Android, iPhone, iPad

Q. What other apps does ManageEngine ADSelfService Plus integrate with?

ManageEngine ADSelfService Plus integrates with the following applications:

Law Ruler, ManageEngine ServiceDesk Plus, Spiceworks

Q. What level of support does ManageEngine ADSelfService Plus offer?

ManageEngine ADSelfService Plus offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials