About ProLaw

Built on the Microsoft .Net framework, ProLaw is a law firm management solution that integrates with Microsoft Word, Excel, and Outlook to organize information flow and streamline legal operations. Designed for mid-size firms, government offices, and corporate organizations, ProLaw connects four key areas of business operations, business development, risk management, financial management, and matter management, into one solution. Key features include case and matter management, client and contact management tools, rule-based docketing and calendaring, risk and compliance tools, a centralized document system, document assembly, time and expense management, and more.

ProLaw allows legal professionals to manage client and matter information throughout the case lifecycle with robust matters management capabilities. Legal professionals can capture time for daily activities and re-coup client-related expenses. ProLaw can streamline the billing process with reporting capabilities, advanced transaction processing, configurable rates, and traditional and alternative fee arrangements.

To manage business development activities, ProLaw provides the tools to maintain an up-to-date database of clients, prospects, and relationships. Contact information can be added to ProLaw's internal database by using Outlook integration to map all existing Outlook contacts to ProLaw. For risk management, professionals can identify and manage potential conflicts before work begins. ProLaw safeguards all legal documents and makes sure that every document is compliant, to reduce any potential risks. With one-touch access, professionals can use ProLaw anywhere, anytime from any mobile device.

Key benefits of ProLaw

• Combine case management, time tracking, billing, and accounting into one comprehensive solution.

• Streamline and simplify practice management with tools to manage end-to-end matter lifecycle.

• Use firm-wide reporting to gain instant access to key metrics.

• Staff members can login in from anywhere and manage all aspects of any firm with a client login and mobile functionality.

Devices

Business size

S M L

Images

ProLaw management dashboard
ProLaw Remote access
ProLaw Microsoft Outlook integration
ProLaw user dashboard
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ProLaw screenshot: ProLaw management dashboard ProLaw screenshot: ProLaw Remote access ProLaw screenshot: ProLaw Microsoft Outlook integration ProLaw screenshot: ProLaw user dashboard

Features

Total features of ProLaw: 36

  • Access Controls/Permissions
  • Accounting
  • Alerts/Notifications
  • Billable Items Tracking
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting/Forecasting
  • Built-In Database
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Case Management
  • Case Notes
  • Client Management
  • Client Portal
  • Compliance Management
  • Conflict Management
  • Contract/License Management
  • Docket Management
  • Document Generation
  • Document Management
  • Email Management
  • Email Tracking
  • Financial Analysis
  • Financial Management
  • Invoice Management
  • Invoice Processing
  • Legal Case Management
  • Progress Reports
  • Real Time Reporting
  • Records Management
  • Task Management
  • Time & Expense Tracking
  • Time Tracking
  • Trust Accounting

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Reviews

Overall rating

3,7 /5
(42)
Value for Money
3,5/5
Features
3,8/5
Ease of Use
3,4/5
Customer Support
3,4/5

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Showing 5 reviews of 42
Amy L.
Overall rating
  • Industry: Law Practice
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I've used Prolaw since '99

Reviewed on 2020/08/08

I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product...

I have used Prolaw for over 20 years. In the beginning (pre-West), it was the most amazing product on the market with the most amazing customer service, for small to mid-sized firms. West ruined that. I have nothing against West generally. I just have over 20 years of first-hand knowledge of how West negatively affecting this otherwise amazing product.

Pros

Everything. Prolaw does it all. The accounting function is the best I have seen, better than QBs, CosmoLex, etc. The front office functionality is so robust I wouldn't even know where to start. You own it the software license which is a huge advantage to monthly subscriptions. You don't have to upgrade if you don't want to, no monthly fees, I stopped paying the annual fee after a few years because it wasn't worth it. Just pay the upgrade fee if and when you ever need to upgrade.

Cons

Since purchased by West a while ago, the customer service has become non-existent, in all honesty it is a detraction. Your IT people will have to train West's IT people. They will likely sell you the wrong version initially, etc. If you are a new user, a migrating user, just expect to have lots of headaches in the beginning. But once you master the software, it is worth it!

Darrington B.
Overall rating
  • Industry: Law Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great vision for a converged legal platform, but clearly under-resourced

Reviewed on 2019/11/22

We need a unified platform for all data entry and consumption that understands the legal business....

We need a unified platform for all data entry and consumption that understands the legal business. ProLaw does that well. It allows us to maintain a high standard of data integrity, provide a large degree of automation, and develop solutions on top of a central "hub" that everyone understands.

The vision is great, the implementation is not so great. The people are great, the company is not so great.
If you have good IT support, It's great. If not, well...

Pros

Centralized data management is very powerful. No other solution provides CMS, DMS, Document Assembly, Calendaring, Routing, Cost Management, Accounting, Billing/Collections, and Groupware Integration all in one platform.

ProLaw allows us to have all front office and back office work in one system. Reducing the need for duplication of effort, and reducing the possible errors caused by that effort.

ProLaw is that it gives us the choice to remain on-premises (or in private cloud) meaning we maintain 100% control over our clients data. Are not held hostage by all the problems inherent with software-as-a-service solutions.

Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results.

Importantly, ProLaw leverages a modern and accessible technology stack. That is very important for customization and integration. I can do what I need, When I need it, and I am not stuck relying on a proprietary support structure to get results.

The Staff at ProLaw is friendly and helpful. They share an enthusiasm for the vision and work hard to deliver the best product possible. They always go out of their way to help achieve customer goals.

Cons

ProLaw is clearly under-resourced, Implementation is buggy and upgrades are a nightmare. While individual Customer service is fantastic, there is a lack of modern support such as self service installers, 64-bit applications, and proper quality assurance.

ProLaw can be slow, clunky, and just feels out of date. Controls have no real business validation, As one attorney said, "It looks like something we worked on in collage", referring to the events tree and the clunky custom tabs.

There is a real problem with policy over practice at ProLaw. Any deviation from Standard Operating Procedure is a nightmare. this causes almost every interaction to begin on the wrong foot, and long complicated interactions to be a nightmare for all parties involved. There is clearly problem with leadership which causes a strict adherence to an ineffective set of policies.

Off-shore outsourcing of Professional Services.

Verified Reviewer
Overall rating
  • Industry: Law Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

All in one gets the job done

Reviewed on 2019/11/22

We remain with ProLaw because it is highly customizable and offers the best value for a firm our...

We remain with ProLaw because it is highly customizable and offers the best value for a firm our size. We continue to exploit every feature it offers, sometimes even beyond that for which it was designed.

Pros

The best feature of ProLaw is only having to learn one program. We use it for our document management, case management and deadline management. That translates into a time savings and shorter learning curve for new hires since we are only training on one piece of software.

Cons

It is buggy, you have to live with the bugs for years until you can determine that the newest release of the product has been thoroughly vetted before adopting it to solve old issues. When updates come out there are invariably new bugs introduced.

Cy N.
Overall rating
  • Industry: Law Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Opinions on Prolaw

Reviewed on 2019/11/19

Overall its been pretty solid. We can get the job done and we manage to get through the issues when...

Overall its been pretty solid. We can get the job done and we manage to get through the issues when they come up.

Pros

Overall Prolaw is a nice piece of software. There are very few packages out there that
integrate front office and back office. Particularly for accounting. Its a one-stop shop for us.

Cons

There are two overwhelming issues that have been a thorn in our side throughout the years we have owned the software. The first issue being the lack of quality customer service and second, a clunky soviet era interface that never seems to have evolved. I say this with the understanding that there have been substantial improvements on the backend over the years. I can appreciate this as a systems guy, however, a lawyer could care less. The user interface needs to meet the needs of a modern practice like ours.

Regarding the customer service issue, we have noticed real improvements over the last 6-9 months. The quality of care and the talent has changed remarkably. We are very grateful for that. We ask that [Sensitive content hidden] continue to make sure there are always enough technicians and resources for their technicians to make sure the client always gets a speedy resolution when possible and always feels like they are good hands and not forgotten about throughout the lifecycle of a more challenging trouble call.
On the second issue with the interface, we can only hope that [Sensitive content hidden] is fired up about making significant modernizing improvements to the front-end interface and building out the web and mobile apps to offer as much functionality as possible. I would recommend that [Sensitive content hidden] spends some time reaching our to their customers on a more regular basis, particularly their long term customers to get feedback on how the product is working. The users should drive the direction of the product

Allison S.
Overall rating
  • Industry: Law Practice
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

all encompassing - server based Prolaw - purchased in 2003 for $10,000

Reviewed on 2020/06/17

I loved it - it is difficult to use - but it is highly data driven and every penny of the...

I loved it - it is difficult to use - but it is highly data driven and every penny of the accounting is at your fingertips. No QB needed.

Pros

this is the only system with full accounting at the time it was purchased circa 2003, at the time - that was a big deal. The system was purchased out right and lived on the server.

Cons

it was server based - so nobody could login remotely without VPN- that is a silly inconvenience at this point in 2020

Showing 5 reviews of 42 Read all reviews

ProLaw FAQs

Below are some frequently asked questions for ProLaw.

ProLaw offers the following pricing plans:

  • Pricing model: One Time License
  • Free Trial: Not Available

Please contact ProLaw directly for pricing information

We do not have any information about ProLaw features

ProLaw has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

We do not have any information about what languages ProLaw supports

ProLaw supports the following devices:

ProLaw integrates with the following applications:

Microsoft Excel, Microsoft Outlook, Microsoft Word

ProLaw offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support, Chat

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