About WSS Knowledge

Knowledge Base Manager Pro is developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer, and application. KnowledgeBase Manager Pro is commonly used to complement a help desk or for sharing information among employees within the organization or business unit. It might store troubleshooting information, articles, white papers, user manuals, or answers to frequently asked questions. Typically, a search engine is used to locate information in the system, or users may browse through a classification scheme.

Knowledge Base Manager Pro streamlines the entire documentation and knowledge base creation process for companies to share information with employees, customers, and partners. This knowledge base software can be utilized by any company, corporation, or organization in numerous different ways:

Vending Company. Provide your customers with access to full information about products you sell, about company you run and terms of service you follow. Receive feedback from your clients with suggestions, questions and thanks to improve the quality of service.

Service Provider. This could be hosting providing, consulting, business functions, entertainment, health care consulting, information services, social services, or something else. Create web self-service help system covering special valuable topics within selected area.

Educational Organization. Provide students with centralized knowledge base with courses and learning aids. Students can participate in courses creation and improvement process.
Any Company. Get Knowledge Management Software Solution for an internal use. Reduce employee training time. Keep corporate knowledge integrity whenever employee comes or leaves.

Devices

Business size

S M L

Markets

Australia, Canada, China, United Kingdom, India, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

Features

Total features of WSS Knowledge: 10

  • API
  • Cataloging/Categorization
  • Collaboration Tools
  • Content Management
  • Customizable Fields
  • Discussions / Forums
  • Full Text Search
  • Knowledge Base Management
  • Self Service Portal
  • WYSIWYG Editor

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Reviews

Overall rating

3,5 /5
(2)
Value for Money
0/5
Features
2/5
Ease of Use
2/5
Customer Support
0/5

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Showing 5 reviews of 2
John K.
Overall rating
  • Review Source

Overall rating

Good value of features, vendor support and spendings

Reviewed on 2010/11/08

We are very satisfied with the result of implementation and use ratio within our organization, by...

We are very satisfied with the result of implementation and use ratio within our organization, by our employees, partners and customers. It was hard time selecting right product for our needs and we are sharing our thoughts here. It has been a pleasure to work with the vendor on implementation and planning stages, they where quite active providing best practices on how to achieve our goals with their KB solution. Feature set has been met from the first selection phase and this is one to note as well.

Pros

It has great interface and usability for everyday work with KB, fully integrates with our current infrastructure and AD for user authorization, feature-full and has outstanding support.

Cons

We had some issues during deployment. However, I must admit that support was extremely helpful and we have solved them easily with the help of the vendor.

Suzanne G.
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 0.0 /10

Once good, no longer supported

Reviewed on 2020/02/18

We stopped using it and switched to a hosted KB service.

We stopped using it and switched to a hosted KB service.

Pros

This knowledgebase software had a lot of features once upon a time.

Cons

It was no longer supported. The interface was ugly.

WSS Knowledge FAQs

Below are some frequently asked questions for WSS Knowledge.

WSS Knowledge offers the following pricing plans:

  • Starting from: US$195,00/one-time
  • Pricing model: One Time License
  • Free Trial: Available

Pricing based on number of user accounts. Owned edition: $195-6,950 Hosted edition starts at: $49

We do not have any information about WSS Knowledge features

WSS Knowledge has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

WSS Knowledge supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish

WSS Knowledge supports the following devices:

We do not have any information about what integrations WSS Knowledge has

WSS Knowledge offers the following support options:

24/7 (Live rep), Chat

Related categories

See all software categories found for WSS Knowledge.