Zephyr Enterprise

3.5 (15)
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Software Test Management Solution

About Zephyr Enterprise

Zephyr provides the worlds most widely used software test management solutions, powering more than 18,000 customers and 5 million users across 100 countries. Zephyr is leading the global transformation toward DevOps and Continuous Testing Agility through widely-adopted advanced quality management, automation and analytics tools. Dedicated to helping organizations spend less time testing and more time building, Zephyr launched the first testing solution natively inside Jira nearly a decade ago. Today, companies and teams of all sizes rely on Zephyr’s end-to-end solutions, unmatched scalability and support to move from ideas to impact with increasing velocity and ease. Zephyr is headquartered in San Jose, Calif., with regional offices in Philadelphia, Europe and India.


Key benefits of Zephyr Enterprise

* Stand Alone: Zephyr can handle the workload of even the most demanding enterprises, with proven scalability to support 10,000 concurrent users
* Multi Jira Instance: Our Jira integrations provides real-time quality insights, project status, and defect tracking across multiple Jira systems
* Multi Project: Unearth the true status of your quality initiatives and keep teams in sync with real-time dashboards, flexible reporting tools, and test management that scales cross- project.
* Dashboards: Easily create visual boards to keep all of your teams on the same page.
* Vortex: Increase your teams test automation adoption with 1-click integration.
* Flexible licensing and pricing options


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Reviews

Overall rating

3.5 /5
(15)
Value for Money
3.6/5
Features
3.8/5
Ease of Use
3.7/5
Customer Support
3.5/5

Already have Zephyr Enterprise?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 15
Rahul
Rahul
Overall rating
  • Industry: Industrial Automation
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Test Management Add-In for JIRA

Reviewed on 2022/07/13

This is one of the best tools that I have worked on to date for the tasks of test management. The...

This is one of the best tools that I have worked on to date for the tasks of test management. The tool directly helps me provide most the reports and artifacts that I need for my day-to-day work.

Pros

I love the ability to generate Reports and manage tests with ease. The rest APIs also allow to update of results of automation scripts to the JIRA and auto-generate dashboards, and status in JIRA.

The ability to add custom fields for test objects is a big customizability power.

Cons

The rest APIs can be made more simple to use.

Verified Reviewer
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Zephyr really helped us work in a scaled agile way as well as integrating our automation...

Reviewed on 2018/07/02

Where did we expect Zephyr to do well
- JIRA Integration Scaled Enterprise Agile
- Automation...

Where did we expect Zephyr to do well
- JIRA Integration Scaled Enterprise Agile
- Automation execution
- Global metrics
- Tablet and mobile test execution and real time metrics
What did leadership get
- On the go metrics at group level and product level
- Integration with Confluence for JIRA and Zephyr metrics
- Reduced cost as man hours are reduced, because all QA activities can be done via one tool
- 100% integration into all products

Pros

It allowed the entire project team to work together on all aspects of their testing within the context of their specific software releases, while keeping a global view.
Using structured and freeform test execution cycles, and the ability to run manual or kick-off automated tests in the automation tool of our choice allowed greater scalability.
All the results get updated in real time to dashboards for senior management to review. All testing assets, across all products, projects, releases and sprints all in one place. Standardize on tests, data, metrics, processes, executions, documents, reports etc. Able to re-purpose and reuse which saved time and increased productivity.
We required a test management application that would seamlessly integrate with our other business critical tools e.g. JIRA, Confluence, Eggplant, Ready API, Test Complete, Selenium, Jenkins etc

Cons

There were some bugs found after major releases, but these were always turned around and resolved very quickly after reporting them. If we found areas that required new feature requests or enhancements, these are generally delivered in a 4 or 8 week cycle

Response from SmartBear

hello,
Thank you for your review of Zephyr. It seems you are quite satisfied with the tool.
We would like to connect with you to hear more about your usage of the tool and all of the great things your team is doing.
Please contact [email protected] so we can learn more.
Thanks again

Sheri
Sheri
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Used to work with Jira.... now you constantly can't login!

Reviewed on 2020/05/16

I have been a longtime Jira Capture user and at some point Zephyr replaced it. For a longtime it...

I have been a longtime Jira Capture user and at some point Zephyr replaced it. For a longtime it worked seamlessly... then all of a sudden we would get a constant "Invalid Login" when trying to login with Atlassian credentials. After contacting support several times I was told we had to create an API key. After going thru the pain... it would work for a week... then right when you urgently needed to take a screenshot it forgot the credentials and you are forced to create a new API key ... which takes over 15 minutes each time. Worked. Forgot credentials. Create key. Over and over. You have to pay for each user and after awhile it just got so frustrating it was no longer worth it. I wish Jira capture still was around. That worked flawlessly for years!

Pros

Integrated with Jira, allowed QA to easily capture screenshots

Cons

Cant login, login errors, can't use standard Atlassian credentials and forces you to create API keys, constantly forgets credentials but doesnt tell you until after you have filled out a full bug report so you end up losing all your work

Verified Reviewer
Overall rating
  • Industry: Defense & Space
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Test Management System of Choice for our DevOps Journey!

Reviewed on 2018/06/14

The benefits are truly amazing! We can now "see," in real-time, the progress of all our testing...

The benefits are truly amazing! We can now "see," in real-time, the progress of all our testing and release pipelines. The integrations to other software development applications is excellent, via the API's or plug-ins. We can now quantitatively make release decisions, and assure upper management that the product we are pushing to production has been thoroughly tested.

Pros

Robust two-way synchronization with Jira. Automatically sync's with sprint stories and bugs. Ease of use with solid API integrations and plug-ins with other major release pipeline applications. Customer support and interactions have been outstanding. Zephyr has a Customer Advisory Board, which meets twice a year, to listen to, and respond to the industry. The product and team have advanced rapidly, allowing our organization to accelerate our DevOps initiative. Zephyr continues to be on the foreground of innovation, as seen by their latest release named "Maestro," their DevOps plugin that takes Zephyr to the next level, as a qualitative test management solution. Very satisfied with all aspects of the product and its future road-map.

Cons

The only con to Zephyr, is its ability to manage role-based securities. However, through an engagement with our top executives, and the senior executive team from Zephyr, they now have this concern vetted and will be working to incorporate this capability into a future release. Zephyr actively listens to its customers, so any (and I mean any) concerns you have, they truly listen and actively work to satisfy the need.

Verified Reviewer
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

A test management tool worth-considering!

Reviewed on 2022/10/19

- As a software tester, a good test management tool is a must! And I believe that most, if not all,...

- As a software tester, a good test management tool is a must! And I believe that most, if not all, software testers out there will agree. To fit into this liking, Zephyr is really a worth-considering tool.- Zephyr consists all the basic and major functionalities that a test management tool should have. I love that this is integrated to Jira so its integration to Jira as a project management and bug tracking tool is a huge plus!- There may be some challenges when it comes to user experience but this is just a minor one

Pros

- Zephyr can be integrated to Jira so you can maximize the functionalities of Jira to Zephyr's core features- In Zephyr, you can create test cases, test plans, and test cycles very easily- Jira's different issue types like bugs and stories can easily be linked together with Zephyr- User friendly and components are easy to navigate- Can be integrated to other third-party apps for dashboard and reporting

Cons

- Even though the tool is user friendly and easy to navigate, the user experience is quite difficult and the flow of the process can become tedious especially if needs to be done multiple times- Creating of test cases is difficult when it comes to copying and pasting of multiple test steps

Showing 5 reviews of 15 Read all reviews

Zephyr Enterprise FAQs

Below are some frequently asked questions for Zephyr Enterprise.

Zephyr Enterprise offers the following pricing plans:

  • Free Trial: Not Available

Please contact SmartBear directly for pricing details.

Zephyr Enterprise has the following typical customers:

501–1,000, 1,001–5,000

Zephyr Enterprise supports the following languages:

English

Zephyr Enterprise supports the following devices:

Zephyr Enterprise integrates with the following applications:

CucumberStudio, Eggplant, ReadyAPI, Selenium IDE, TestComplete, Tricentis Tosca

Zephyr Enterprise offers the following support options:

Email/Help Desk, FAQs/Forum

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