Shipwire

Shipwire

Enterprise logistics for everyone

1.5/5 (11 reviews)

Shipwire Overview

Simple 4-step process:
1. Store - Send your product to Shipwire, we'll take care of storage
2. Sell- Customers order from you online
3. Ship - Orders ship from the warehouse closest to your customer
4. Delight - Customers receive products faster and at a lower cost

Key Features
• Store-Sell-Ship™ web-based software
• Warehouses in the U.S., UK, Canada, and China
• B2B and B2C shipping
• Web-based inventory management
• Automate order fulfillment and drop-shipping
• Works with most shopping cart software
• Automate Amazon & eBay shipping
• Automate returns

Store-Sell-Ship™, a platform for growth
• Instant access to a growing global network of warehouses
• Get started quickly with wizard based set-up and a user-friendly layout
• Set preferences, connections, and automate your business
• Web-based, no software to install
• Manage your business from anywhere in the world
- Schedule warehouse deliveries globally
- Real-time progress indicators for receivings and shipments
- Schedule, route, hold, and monitor orders

"Store" your inventory
• Massive Class A warehouse facilities give you capacity on demand
• B2C and B2B receiving and outbound shipping
• Real-time visibility to global inventory levels
• Hourly "special projects" for kitting, labeling, lotting, and assembly available upon request

"Sell" through your favorite ecommerce tools
• Inventory, shipping status, order automation, and shipping rates available via real-time APIs, or use a pre-established connection, such as:
• Amazon, Google, eBay, PayPal, and Doba drop-ship marketplaces
• Hosted shopping carts like Shopify, Volusion, 1ShoppingCart, Interspire, Pinnacle Cart, and Yahoo!
• Order management software, Channel Advisor, and Netsuite
• Build your own connection with our well documented web-services APIs

"Ship" intelligently
• Domestic and international shipping from all warehouses
• Real-time shipping rates for 12 global parcel and freight carriers
• All shipping rates available in your shopping cart checkout
• Real-time tracking numbers and order status available for most shipments

"Delight" your customers and your team
• Automate customer shipping communications (CRM)
• Give your buyers a customer support portal to cut order support costs
• Connect shipping rates, inventory levels and order status with your store or marketplace

Education and support you can count on!
• All fulfillment plans include support, featuring expert e-mail and phone support options
• Take advantage of our guides and video tutorials to walk you through account set-up
• Webinar and Quickstart programs
• Service level guarantees

Grow your global business
Reach new customers in new markets. Warehouses in the top three international markets, all available online. Eliminate customs fees, delays, and hassles for orders in the U.S., UK, Canada, and China.

Business automation eliminates headaches
Real-time visibility into global inventory and order statuses. Automate local receiving, outbound shipping, and customer returns. Available real-time connections to your shopping cart, website and major domestic and international marketplaces like eBay and Amazon.

Reduce shipping and business costs
Store inventory close to buyers and get 1-2 day delivery times at the price of regular ground services. Local shipping can cut international shipping costs by 75%. Shipwire automatically price shops all carriers and ships using the most cost effective method. Avoid warehouse start-up costs and hiring employees, and free up cash to invest in growth. Pay-as-you go pricing is available online with built-in discounts for volume shippers and no hidden fees.

Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, Germany, India, Japan, Latin America, Middle-East and Africa

Supported Languages

English

Shipwire Reviews

Overall rating
1.5/5
0% positive reviews
0
Excellent
0
Very good
2
Average
1
Poor
8
Terrible
Jeff P.

Garbage Company.

Used Daily for 2+ years
Reviewed on 2018/11/03
Review Source: Capterra

They will not save you money, and in fact you will lose thousands! Money and time will be spent getting far away from them. Do your own research. You'll find years of similar horror stories. People don't spend their time making websites and blogs telling people to stay away from a company unless it is seriously messed up. You've been warned.

Pros

at first we liked that hey linked into shopify.

Cons

I can't list all the problems with this company. Literally everything is shit, except for their service at getting you signed up and locked in. They are the best company until your products are in their warehouses.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Verified Reviewer

Terrible on all counts

Used Daily for 2+ years
Reviewed on 2018/09/05
Review Source: Capterra

Terrible - buggy system, expensive, no support for customer care at all. They simply don't care: dirty products, badly packaged, software that stops working and prevents customers from ordering for TEN DAYS, I could go on and on. First time I think I've ever written a bad review for a company. Someone please some up with an alternative company - or fire the CEO at this company and find someone capable of leadership.

Pros

When it works. Which is sometimes. The auto shipping calculation and international warehouses are why we use them.

Cons

When it fails. Which is frequently. With very poor service.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Erin G.

Some Pros and Cons

Used Weekly for 1+ year
Reviewed on 2018/08/13
Review Source: Capterra

In the end, we took our business to a smaller warehouse that could remain agile and cut costs for our growing business.

Pros

Using Shipwire for product fulfillment requires almost no work on the client's part. You can easily integrate popular marketplaces and your orders will automatically be sent to the warehouse locations based on your business rules. Orders ship within 48 hours in most cases. It is fairly simple to restock your warehouse locations and expand to more locations as your business needs change. The add on of Shipsurance was helpful and saved us time and money when filing lost package claims.

Cons

Shipwire was not easy to work with. Once an order was sent to the warehouse it was almost impossible to cancel. There was little to no accountability when the warehouse would make a mistake. Wait times for special projects was up to 2-3 weeks during peak holiday season, which is nearly impossible for a small business to handle.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Verified Reviewer

Look elsewhere, Shipwire is a logistical nightmare

Used Daily for 1+ year
Reviewed on 2018/05/14
Review Source: GetApp

Pros

There is no justification for any pros at all for Shipwire, we had our inventory and relied on them for our shipping operations for a year, and the entire time we were basically looking to get away from them as quickly as we can, but we couldn't.

Cons

Where do we even start? Non-existent customer service, mishandlings and misshipping of our packages. They don't even own and operate their own warehouses. It is borderline impossible to address any issues that pop up. Good luck even making simple changes to an order.

BEWARE.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10
Kari I.

As a small company we had to switch fulfillment centers due to lack of service.

Used Other for 2+ years
Reviewed on 2018/07/16
Review Source: Capterra

It was easy to use, the interface is extremely friendly.

Pros

Shipwire was easy to use and the system itself was very functional. It worked almost seamlessly with Shopify's interface. You could create your own orders, track orders, ship internationally, and track inventory.

Cons

As a small company we had a terrible experience with customer service. For a couple of years in a row, over the holidays, it took Shipwire a couple of months to count our inventory in and then several weeks to ship it. Orders were late or were simply not shipped out. We had no leverage to get them to count our inventory in on time and it was disastrous.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

2.0/10

Shipwire Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free Trial includes order management and order fulfillment test shipments. Pay only when you send in products for storage.

Shipwire Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Shipwire

Key features of Shipwire

  • 70+ ecommerce integrations
  • A global warehouse on demand
  • Free Trial of our storage and shipping solution
  • Open API
  • Order managment
  • Time and cost optimization
  • Warehouses in the U.S., UK, Canada, and China

Benefits

• Eliminate storage and shipping hassles
• Enter new markets
• Cut shipping costs
• No software to install
• Success-based pricing

"When Shipwire first received our inventory from the manufacturers, they shipped out over 7,000 orders within 24 hours. Awesome." — Tom Gerhardt, Studio Neat

"Because of Shipwire’s global logistics, we know customers get what they want and get it quickly and efficiently." — Mikael Hed, CEO, Rovio

Shipwire lets you focus on growing your business by removing the hassles of shipping and storage. Harness the power of outsourcing, on-demand software and automation for immediate savings of time and money.

Shipwire FAQs

Below are some frequently asked questions for Shipwire.

Q. What type of pricing plans does Shipwire offer?

Shipwire offers the following pricing plans:

Starting from: US$30,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free Trial includes order management and order fulfillment test shipments. Pay only when you send in products for storage.

Q. What are the main features of Shipwire?

Shipwire offers the following features:

  • 70+ ecommerce integrations
  • A global warehouse on demand
  • Free Trial of our storage and shipping solution
  • Open API
  • Order managment
  • Time and cost optimization
  • Warehouses in the U.S., UK, Canada, and China

Q. Who are the typical users of Shipwire?

Shipwire has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Shipwire support?

Shipwire supports the following languages:

English

Q. What type of pricing plans does Shipwire offer?

Shipwire has the following pricing plans:

Free, Subscription

Q. Does Shipwire support mobile devices?

We do not have any information about what devices Shipwire supports

Q. What other apps does Shipwire integrate with?

Shipwire integrates with the following applications:

3dcart, Bitium, Cin7, FoxyCart, Miva, Ordoro, ShipStation, Stitch Labs, Workato, Zoey

Q. What level of support does Shipwire offer?

Shipwire offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials