--- description: Learn how Tracker can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Tracker Reviews, Prices & Ratings | GetApp South Africa 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Tracker](/software/9400/tracker) # Tracker Canonical: https://www.getapp.za.com/software/9400/tracker Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/9400/tracker?page=2) > PhaseWare's Tracker product suite is the premiere customer service and support software solution for those looking for configurability. Top features include: visual workflows, automated business rules, powerful reporting tools, and performance management tools. > > Verdict: Rated **4.4/5** by 66 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Tracker Regardless of the channel that your customers use to contact you - be it phone, e-mail, self-service portal, or live chat - customers want the best solution to their problem as soon as possible. PhaseWare provides your company/organization with a streamlined and seamless customer support solution that will make it easier to improve your support processes as well as empowering your agents to succeed at resolving your customer's issues. Your agents will benefit tremendously from a single interface that covers the entire lifecycle of a customer service issue: from submission, escalation, resolution and analysis. Agents will be more productive and perform better when they are allowed to get their customer support activities from a single interface. Agents will be able to update tasks, set alerts, escalate cases, prioritize cases, manage customer information, revise case histories and improve their performance by monitoring their work. Using PhaseWare's many visual reporting tools your organization will gain an understanding of customer trends. This will lead to proactive customer support and greater accountability in each step of the customer service and support process. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 66 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: PhaseWare - **Location**: McKinney, US - **Founded**: 2005 ## Commercial Context - **Starting Price**: US$80,00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starting at $45 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Alerts/Escalation - Assignment Management - Automated Routing - CRM - Call Center Management - Chat/Messaging - Customer Database - Customizable Branding - Dashboard - Document Storage - Email Management - IT Asset Management - Interaction Tracking - Issue Auditing - Issue Scheduling - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat ## Integrations (3 total) - Jira - Microsoft Outlook - Salesforce.org Nonprofit Cloud ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.za.com/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.za.com/directory/287/help-desk-ticketing/software) - [Issue Tracking Software](https://www.getapp.za.com/directory/580/issue-tracking/software) - [Customer Support Software](https://www.getapp.za.com/directory/562/customer-support/software) - [Knowledge Base Software](https://www.getapp.za.com/directory/2823/knowledge-base/software) ## Alternatives 1. [Bitrix24](https://www.getapp.za.com/software/90602/bitrix24) — 4.2/5 (984 reviews) 2. [Supportbench](https://www.getapp.za.com/software/105673/supportbench) — 4.9/5 (116 reviews) 3. [LiveAgent](https://www.getapp.za.com/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Zendesk Suite](https://www.getapp.za.com/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [Vivantio](https://www.getapp.za.com/software/91516/vivantio) — 4.3/5 (178 reviews) ## Reviews ### "Phaseware Tracker easy to use, understand" — 4.0/5 > **Tyrone** | *23 March 2017* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: alerts, easy to use and understand. > > **Cons**: May simply need more training or review more to learn all of the many features, functions. > > I find the software easy to use and love the alerts and reminders functionality. Only thing I have not been able to find, figure out how to setup to view at any point with ticket other support reps currently have "active" as-in working on that ticket at that time. ----- ### "Great Software" — 5.0/5 > **Tiffany** | *24 March 2017* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: It works quickly and efficiently. > > **Cons**: Nothing. > > Tracker works the way we need it too. It works quickly and efficiently. Customer support is quick to answer all of our questions. ----- ### "Would Love a Search Feature" — 4.0/5 > **Erick** | *03 September 2014* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: I like the ability to track customer issues throughout the lifetime of the software. > > **Cons**: There's no useful search feature. We waste a lot of time trying to research common failures, but it can't be done, or we have to ask the distance support how to set up items to get the desired search. It needs a better report system or one that is easier to use. ----- ### "I'd recommend this to pretty much any company that has over 100 users they support." — 5.0/5 > **Darin** | *30 October 2008* > > **Pros**: Tracker is amazingly customizable and took roughly an hour to design things so they work best for Stratasys. It's also very quick and lightweight on the systems it's installed on. Our SLA success has gone up nearly 10% since we started using tracker and I'm sure the program is responsible for at least half of that gain, if not more. > > **Cons**: Report modification/customization is a bit tough, but that's not unique to Tracker. Tracker does a better job at this than most but it's still the one area that that frustrates the most. That being said, they are very quick and willing to help out where they can with SQL code (which is usually what it ends up being) via their forums or email which is far and above what most companies do. > > I'd recommend this to pretty much any company that has over 100 users they support on a regular basis, either internal or external. ----- ### "Phaseware Tracker Review" — 4.5/5 > **Bob** | *20 August 2014* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: They have deep features that we could not find elsewhere, even in products costing 2-3 times as much. For example, we sell software, and Tracker gives us the ability to relate solution providers (resellers of our software) to our end users, the retailers. We can easily respond to either party and keep the other party in the loop. Either party can log into the self-service center to see their stuff. > > **Cons**: It was hard to find\! We are software developers ourselves, so we knew what we wanted. We performed a very exhaustive search that dismissed many other products almost immediately, yet that search took hundreds of hours. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.za.com/software/9400/tracker?page=2) ## Links - [View on GetApp](https://www.getapp.za.com/software/9400/tracker) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data