Panopta

Panopta

Never Blinks

4.5/5 (57 reviews)

Panopta Overview

Panopta provides an advanced server and network monitoring service and
outage management system for online businesses and service providers
that goes beyond basic monitoring to give operations teams the tools
they need to minimize the impact of outages to their online business.

Panopta's core monitoring functionality provides high frequency checks
every 60 seconds from our global monitoring network (currently 24
locations in North and South America, Europe and Asia) to ensure that
all outages, regardless of duration, are detected.

Once outages are detected, a number of notification options are
available to ensure that the right people know about the problem.
Email, SMS and voice alerts can be sent out an a configurable
notification timeline, allowing automatic escalation of the problem to
wider ranges of staff.

Additionally, outage management tools allow operations teams to more
efficiently manage outages, making it easy for everyone involved to
work together, including system administrators, call center staff and
management, and resolve problems faster without getting in each
other's way.

The service is fully hosted on Panopta's distributed monitoring
infrastructure and requires no software or hardware installation, and
with automatic configuration tools customers can be up monitoring
their entire network in minutes.

Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Panopta Reviews

Overall rating
4.5/5
95% positive reviews
33
Excellent
21
Very good
3
Average
0
Poor
0
Terrible
Rafe H.

Solid, reliable and configurable monitoring and alerting solution

Used Daily for 1+ year
Reviewed on 2016/12/15
Review Source: Capterra

We started using Panopta over a year ago after having continual problems with some of the other better-known monitoring solutions; continual false-negative reports and convoluted interfaces were causing continual problems for us. Panopta's service has proven to be very reliable, allowing us to configure the points from which our servers are monitored which mean we're getting alerts from regions very close to our users, and we've been able to extend this past simple 'ping' type tests. Their alerting services are easily configurable and adaptable, meaning our staff receives alerts promptly when necessary. We have also had no issues with simple integrations via API to any services we've wanted so far. A couple of times we haven't been able to figure out issues on our own their support has proven to be very fast to respond and diligent with following up on any lingering concerns. Happy to recommend Panopta to anyone looking for a reliable, robust monitoring solution.

Pros

Ease of use; reliability; configurability; alerting systems; easily integrated with other systems

Cons

They don't have as many 'out of the box' integrations as some of the better-known solutions, however, it hasn't proven to be a big hurdle with a little work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andy F.

Just the right amount of monitoring

Used Weekly for 2+ years
Reviewed on 2016/12/06
Review Source: Capterra

We use Panopta as our front-line monitoring system at Nutshell, a SaaS product. In particular, we needed a tool that would notify the team via phone call, for late-night coverage. Panopta made this easy.

We struggled with the iPhone app at first, but they've launched a new version which works great for us. It's nice to get an iPhone notification as a heads-up before we escalate to phone/text.

The UI to attach notification schedules to services is a bit unwieldy, but they've made significant progress. We lean toward a simple configuration, ("Is the app up?"), and put members into several escalation groups (iPhone -> text -> phone). The effort, cost, and overhead of PagerDuty haven't proven necessary.

Panopta's actual core monitoring platform has been bulletproof for us: no false positives, immediate notifications. It helpfully covers things like SMTP, DNS, and SSL expiry, too.

We use other monitoring platforms, but Panopta is the source of truth, for both the operations team and the rest of the company!

Pros

Phone call alerting, bulletproof monitoring, straightforward monitoring of an HTTPS endpoint

Cons

The UI to add a new team member to an existing schedule is a bit kludgy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Jonathan D.

Great System Monitoring Solution

Used Daily for 1+ year
Reviewed on 2016/12/06
Review Source: Capterra

Panopta has been wonderful for providing server monitoring for our applications. The ability to add custom dashboards to show key metrics and add alerts when those metrics are out of policy has been key to monitoring our physical infrastructure and has allowed us to focus on running our products vs running our systems. I would highly recommend to anyone looking to monitor public/private cloud and physical systems.

Pros

- Cheaper than competitors
- More features than competitors of similar price
- Very robust dashboard an alert system

Cons

- Dashboards can be a bit difficult to change
- Not all features are obvious and can take some getting used to

Response from Panopta

Hi Jonathan,
We agree, the current dashboard has some faults. Keep an eye out for our Dashboard revamp coming in the beginning of January! Let us know what you think and send us some feedback so we can continue to make improvements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Richard L.

Panopta is reliable

Used Daily for 2+ years
Reviewed on 2016/12/07
Review Source: Capterra

I switched from Pingdom after they made "improvements" that rendered a good product unusable. Switching to Panopta was easy, and gave me some extra flexibility in composing checks across multiple protocols.

After two years I have not missed a single outage thanks to Panopta, the service is consistent and reliable.

My main complaint is that their configuration UI is somewhat clunky and slow. Multiple page reloads are often performed for simple updates, and this can make it very slow to make bulk changes. A rewrite using up-to-date single-page techniques would make the UI experience much more fluid.

Pros

Reliability. Flexible checks.

Cons

Config UI is slow and clunky.

Response from Panopta

Hi Richard!
Good news! We are releasing our beta 2.0 UI the first week of January. Keep a look out and please send us your thoughts and suggestions as the updates progress.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Michael C.

Panopta is a critical element of any hosting setup

Used Weekly for 2+ years
Reviewed on 2016/12/06
Review Source: Capterra

I have run a boutique hosting business alongside my web-based app development business for 17 years now. It works out well to have one company develop the software and host it. Being a small shop, I use outside services extensively to put my service offering together, and Panopta is a big part of that. I have never had problems with Panopta, it's always there when I need it.

I could easily put together a system myself to monitor my websites. However, Panopta has a great feature that is difficult to replicate cheaply. Your website has a primary monitoring location - say "California". If the primary monitoring location finds your site down or unresponsive, it alerts other monitoring locations around the world. They all try to hit it then and only then determine if it's down. So if a connection on the internet is down but my site is up, Panopta won't bug me. I've never had a false alarm from Panopta.

I was an early customer from what I can tell (I remember the founder emailing me directly once when I asked a question) and will be with them for a long time. The service has matured nicely over the years and really serves an important role in my company.

Pros

It just works.

Cons

Sometimes difficult to setup, but the complexity is expected for the service provided.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Panopta Pricing

Starting from
US$49,00/month
Pricing options
Free Trial
Subscription
Value for money

Our pricing model is predictable and simple to understand. Just pick a package that meets your needs, then add services and users as you need them.

Panopta runs on a purely recurring fee model with no setup fees or contracts. Your fees only increase as your number of servers increases and you can cancel at any time. It's that simple.

You can also try Panopta for free with our 30 day free trial offer. Sign up by visiting our website.

Panopta Features

  • API
  • Monitoring

  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Application Integration
  • Auditing
  • Automatic Notifications
  • Collaboration Tools
  • Data Import/Export
  • Drag & Drop Interface
  • Projections
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Reporting & Statistics
  • SSL Security
  • Third Party Integration
  • Workflow Management

Additional information for Panopta

Key features of Panopta

  • Availability of public reports
  • Cutting edge control panel and dashboard
  • Distributed monitoring network
  • Monitoring every 60 seconds
  • Real-time performance statistics
  • SMS notifications
  • Unlimited notification contacts
  • Variety of outage tools

Benefits

Here are just a few of the unique benefits Panopta offers:

* The most accurate monitoring service available. High-frequency checks mean your outages are confirmed faster and you are notified sooner in order to minimize downtime. Plus our advanced outage verification algorithms eliminate false alerts that can undermine the usefulness of any monitoring system.

* Intelligent notification system ensures the right people are notified at the right time. Don't be limited to sending a single email when there is an outage. Our notification system supports automatic escalation of outages to any number of people, and most packages offer unlimited SMS messages to ensure that your team never misses an alert.

* Do more than just track downtime — give your team tools to more efficiently manage outages. Our outage management tools make it easy for everyone involved to work together, including system administrators, call center staff and management, to resolve problems faster without getting in each other's way. Plus, all communication related to the outage is archived for future review and reference.

* An affordable addition to your online infrastructure. Advanced monitoring shouldn't cost a fortune. Our clear, simple pricing model makes it easy to predict monitoring costs, and with no setup fees or capital costs you just pay for the service you need.

* No obligation free trial. Don't just take our word for it, try it for yourself and see if our service can't help you better manage your infrastructure and improve your uptime. Sign up now - no credit card needed, and no obligation to continue after the 30 days.

Panopta FAQs

Below are some frequently asked questions for Panopta.

Q. What type of pricing plans does Panopta offer?

Panopta offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: Subscription

Free Trial: Available

Our pricing model is predictable and simple to understand. Just pick a package that meets your needs, then add services and users as you need them.

Panopta runs on a purely recurring fee model with no setup fees or contracts. Your fees only increase as your number of servers increases and you can cancel at any time. It's that simple.

You can also try Panopta for free with our 30 day free trial offer. Sign up by visiting our website.

Q. What are the main features of Panopta?

Panopta offers the following features:

  • Availability of public reports
  • Cutting edge control panel and dashboard
  • Distributed monitoring network
  • Monitoring every 60 seconds
  • Real-time performance statistics
  • SMS notifications
  • Unlimited notification contacts
  • Variety of outage tools

Q. Who are the typical users of Panopta?

Panopta has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Panopta support?

Panopta supports the following languages:

English

Q. What type of pricing plans does Panopta offer?

Panopta has the following pricing plans:

Subscription

Q. Does Panopta support mobile devices?

Panopta supports the following devices:

Android, iPhone, iPad

Q. What other apps does Panopta integrate with?

Panopta integrates with the following applications:

AlertOps, BigPanda, HipChat, HipChat, Opsgenie, PagerDuty, Slack, Twitter, VictorOps, xMatters

Q. What level of support does Panopta offer?

Panopta offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support