About LiveOps

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of LiveOps Applications developed to optimize your contact center performance and enhance your customer experience.


Key benefits of LiveOps

LiveOps Professional Services

Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.

LiveOps Customer Support

Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.

LiveOps Talent: Agent Services

A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.


Images

LiveOps Software - 1
LiveOps Software - 2
View 3 more
LiveOps video
LiveOps Software - 1
LiveOps Software - 2

Not sure about LiveOps? Compare with a popular alternative

LiveOps

3 (3)
VS.
Highly reviewed

Starting Price

US$95,00
US$1,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

15
98

Integrations

4
48

Ease of Use

3,0 (3)
4,7 (722)

Value for Money

2,0 (3)
4,5 (722)

Customer Service

3,0 (3)
4,6 (722)
Green rating bars show the winning product based on the average rating and number of reviews.

Alternatives

Talkdesk

4,5
#1 Alternative to LiveOps
Talkdesk provides all the benefits of enterprise contact center software, without all the complexity.

NICE CXone

4,2
#2 Alternative to LiveOps
Cloud contact center platform with omnichannel routing, workforce management, digital experiences, and analytics and AI...

Five9

4,2
#3 Alternative to LiveOps
Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution...

VICIdial

4,7
#4 Alternative to LiveOps
VICIdial is an open source call center solution with outbound predictive dialing and features for handling inbound or...

Reviews

Overall rating

3 /5
(3)
Value for Money
2/5
Features
2,7/5
Ease of Use
3/5
Customer Support
3/5

Already have LiveOps?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 3 reviews of 3
kimberly
Overall rating
  • Industry: Fund-Raising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Great software

Reviewed on 2021/08/24

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

Great software for calls centers to get mass amounts of inbound calls on a daily basis.

Pros

It keeps the flow of calls everyone is getting in a smooth b2b order

Cons

I really don't have any complaints. sometimes the calls drop but I think that is actually the customers cell phones not the software.

Steve
Overall rating
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

One of the worst platforms for sales prospecting

Reviewed on 2016/11/03

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for...

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

Paolo
Overall rating
  • Industry: Machinery
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Staff cordiale e disponibile ma sistema poco intuitivo

Reviewed on 2021/12/06

Pros

Di base non vi sono funzionalità specifiche che mi abbiano entusiasmato particolarmente

Cons

Premesso che non ho fatto parte del team che ha scelto ed implementato il prodotto in azienda, l'ho utilizzato quotidianamente e realizzato personalmente un IVR.
Mi è parso piuttosto macchinoso nella creazione di un IVR e poco pratico/flessibile per le esigenze specifiche della nostra azienda.
Lo vedo molto indicato per veri e propri call centre dislocati in varie aree del mondo più che per aziende costruttrici di media grandezza. Non mi è parso molto personalizzabile.

LiveOps FAQs

Below are some frequently asked questions for LiveOps.

LiveOps offers the following pricing plans:

  • Starting from: US$95,00
  • Free Trial: Not Available

LiveOps has the following typical customers:

201–500, 501–1 000, 1 001–5 000

LiveOps supports the following languages:

English

LiveOps supports the following devices:

LiveOps integrates with the following applications:

Salesforce Sales Cloud, SugarCRM, Zendesk Suite, Zoho CRM

LiveOps offers the following support options:

Email/Help Desk, Knowledge Base, Phone Support

Related categories

See all software categories found for LiveOps.