LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.
Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of LiveOps Applications™ developed to optimize your contact center performance and enhance your customer experience.
Key benefits of LiveOps
LiveOps Professional Services
Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.
LiveOps Customer Support
Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.
LiveOps Talent™: Agent Services
A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.
Pricing starting from:
- Free Trial
Total features of LiveOps: 3
- Customer Database
- Industry: Financial Services
- Company size: 201-500 Employees
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
One of the worst platforms for sales prospecting
Reviewed on 2016/11/03
LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for...
LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.
limited capabilities and sub-par integration with salesforce