About LiveOps

LiveOps gives you cloud flexibility, intelligent multichannel routing, real-time reporting and interaction recording across every channel – voice, email, web chat, social (including Twitter and Facebook) and SMS – along with a customer interaction database that gives you a 360-degree view of the customer front and center. And all of it delivered to the highest cloud security standards.

Built on this platform and integrated in the same easy-to-use multichannel agent desktop is a comprehensive suite of LiveOps Applications™ developed to optimize your contact center performance and enhance your customer experience.

Key benefits of LiveOps

LiveOps Professional Services

Dedicated resources experienced in a variety of disciplines, ready to work closely with your team to deliver outstanding business results – on time and on budget. While LiveOps offers optional full service support, our preferred methodology involves fully training your team on our self-service tools to minimize your operational costs and maximize your operational agility.

LiveOps Customer Support

Enterprise-class support that ensures superior business results on an uninterrupted basis, even enabling you to manage customer tickets directly and obtain platform status information on demand.

LiveOps Talent™: Agent Services

A complete contact center outsourcing solution that lets you tap into the best at-homeagents in your industry through cloud technology, resulting in higher customer satisfaction and improved sales results -- all at a pay-per-use model so you can scale as needed.

Devices

Business size

S M L

Markets

United States, Australia

Supported Languages

English

Images

View 3 more
LiveOps video
LiveOps screenshot: LiveOps screenshot:

Features

Total features of LiveOps: 3

  • API
  • Chat
  • Customer Database

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ConnectWise Control

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Zoho Desk

4,5
#3 Alternative to LiveOps
Zoho Desk is a cloud-based help desk platform designed to help businesses of all sizes manage customer service. Key...

LiveChat

4,6
#4 Alternative to LiveOps
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Reviews

Overall rating

1 /5
(1)
Value for Money
1/5
Features
1/5
Ease of Use
2/5
Customer Support
1/5

Already have LiveOps?

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Showing 1 review
Steve K.
Overall rating
  • Industry: Financial Services
  • Company size: 201-500 Employees
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

One of the worst platforms for sales prospecting

Reviewed on 2016/11/03

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for...

LiveOps was one of the worst platforms for sales teams. It may be that it is designed more for customer support or if you're selling a commodity like newspaper subscriptions. There are definitely better solutions.

Pros

not much

Cons

limited capabilities and sub-par integration with salesforce

LiveOps FAQs

Below are some frequently asked questions for LiveOps.

LiveOps offers the following pricing plans:

  • Free Trial: Available

LiveOps offers the following features:

  • Channel pivot
  • Continuous innovation
  • Customized contact center design
  • Enterprise-class Customer Supprot
  • Intelligent multichannel routing
  • LiveOps Chat™
  • LiveOps Email™
  • LiveOps Social™
  • LiveOps Talent™ Agent Services
  • LiveOps Voice™
  • LiveOps integrated agent desktop
  • Multichannel support
  • No scheduled downtime
  • On-demand scalability
  • Pay-per-use
  • Powerful integration
  • Security and Reliability
  • Simplicity and rapid deployment
  • Solutions for all industries

LiveOps has the following typical customers:

Large Enterprises, Mid Size Business

LiveOps supports the following languages:

English

We do not have any information about what devices LiveOps supports

LiveOps integrates with the following applications:

JobDiva, Salesforce Sales Cloud, Salesforce Service Cloud, SugarCRM, Zendesk, Zendesk, Zoho CRM

LiveOps offers the following support options:

Knowledge Base, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for LiveOps.