Sumac

A Complete Solution to Manage Your Nonprofit!

4,3 /5 (105 reviews) Write a Review!

Sumac Overview

What is Sumac?

MAJOR CAPABILITIES
Fundraising
Case Management
Membership Management
Volunteer Management
Customization
Reporting

Sumac Overview

Pricing

Starting from
US$45,00/month

Pricing options

Free Trial
Subscription
Value for money

Prices are based on your needs!


Sumac Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 22 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Media

Cultivate donors with built-in action plans!
Make personalized letters and labels in just a few clicks
Sumac video Sumac video Sumac screenshot: Cultivate donors with built-in action plans! Sumac screenshot: Make personalized letters and labels in just a few clicks

Sumac Reviews

Sumac Reviews

Overall rating
4,3
/
5
Excellent
52

Very good
43

Average
6

Poor
3

Terrible
1

Value for Money
4,2
Features
3,8
Ease of Use
4,1
Customer Support
4,7
90% recommended this app
Verified Reviewer

Sumac Membership System

Our non-profit organization had some strict criteria. Budget (minimum available), Easy of implementation, Ease of uploading data from existing spread sheets, ability to extract and report data and ease of implementation. Additionally technical support was a must. All of these criteria were met.


Lois R.

We looked long and hard to find appropriate software.

We are a non-profit ministry and needed software that tracks donors/donations, accommodates product sales, tracks memberships and renewal dates, and handles event tracking. It is VERY CHALLENGING to find non-profit software for a mid sized organization that handles all of these functions. Sumac does all of this in addition to being a very affordable solution. Also, we needed rather extensive custom programming to handle some of our more specialized batch processing functions. Sumac did the custom programming for us. I think one of the most compelling reasons to use Sumac is their customer service and support. I have done business with a large number of software companies during my career and few if any have been as responsive to customer needs as Sumac.


Monica P.

Sumac - robust and affordable CRM


Clare S.

Really, really helpful and easy-to-use software


Silvia D.

SUMAC - great CRM

After struggling for several years with an expensive database that was not intuitive and did not meet our needs, our organization looked into several others to replace it including Sumac which was recommended to us by another not-for-profit. We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered – almost everything on our “wish list” (and much more). We then decided to purchase Sumac and have not regretted our decision. While there were a few hiccups with our data migration, overall we have been very impressed. It is very user-friendly, fast, and has features that we are still discovering a year after we started using it. The Sumac team is amazing and has been very responsive, accommodating and helpful when we have needed assistance in using the tool and putting through change requests when we have suggestions and identified areas for improvement.


Verified Reviewer
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Sumac Membership System

Used Daily for 1+ year
Reviewed on 2018/09/09
Review Source: Capterra

Our non-profit organization had some strict criteria. Budget (minimum available), Easy of implementation, Ease of uploading data from existing spread sheets, ability to extract and report data and ease of implementation. Additionally technical support was a must. All of these criteria were met.

Pros

This software was purchased to keep track of over 5,000 members of our organization spread through out the Province. Membership data was organized into 50 groups. It was easy to organize the data into separate groups that enabled each group to maintain security and control. Converting the membership data from the existing spread sheets was also very easy.

Cons

There were really no downside to this software, it worked as expected and was easily accepted by

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Lois R.
Industry: Nonprofit Organization Management

We looked long and hard to find appropriate software.

Reviewed on 2015/06/26
Review Source: GetApp

We are a non-profit ministry and needed software that tracks donors/donations, accommodates product sales, tracks memberships and renewal dates, and handles event tracking. It is VERY CHALLENGING to find non-profit software for a mid sized organization that handles all of these functions. Sumac does all of this in addition to being a very affordable solution. Also, we needed rather extensive custom programming to handle some of our more specialized batch processing functions. Sumac did the custom programming for us. I think one of the most compelling reasons to use Sumac is their customer service and support. I have done business with a large number of software companies during my career and few if any have been as responsive to customer needs as Sumac.

Pros

If support is paramount, Sumac is a great choice.
Sumac covers a broad scope of functions, including donations, memberships, sales and events.
The software is very easy to use.
Built in import functions are very user friendly and very complete. Transferring data into Sumac from another system is not difficult and the error checking before import is very good.
Contact history is strong and allows drill downs into all the underlying documents.
Contact records allow the addition of extra user-defined tabs and fields which is a great asset.

Cons

Inventory tracking functionality could be more robust.
Mail merges currently allow links between contacts and one other view, such as donations, memberships, etc. It would be helpful if more than one additional view would be supported.
Reports could be improved, but this problem is easily resolved with a good report writer that links with an ODBC driver.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Monica P.
Industry: Fine Art

Sumac - robust and affordable CRM

Reviewed on 2015/09/22
Review Source: SoftwareAdvice

Pros

We started using Sumac for organizing our data a couple of years ago. Before that we were swimming in excel sheets and having multiple users access the same information was problematic. We use Sumac for ticketing, memberships and donations. I like that we have one system that organizes these three aspects, as there is (as one would hope) quite a bit of overlap between those three actions. It is also useful for organizing mailing lists (either hard copy or email) and analyzing data. But most importantly for us, it's an affordable option. There are CRMs out there that are more robust but for a small non-profit we wouldn't be able to afford them. Sumac is a really cost-effective option to suit our needs.

Cons

Sumac has a lot of software updates. These updates don't fundamentally change the look or experience of using it, but the updates often require us restarting our server. The other aspect is, though they are working on this, is that the web integration is not as customizable as one might like. It's difficult to change the look or flow of it to go with our branding. Finally - there are just a lot of pop-ups for any application while using it (do you want to record this, do you want to save this, etc.) which seem unnecessary.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Clare S.
Industry: Primary/Secondary Education
Company size: Self Employed

Really, really helpful and easy-to-use software

Used Monthly for 2+ years
Reviewed on 2018/03/15
Review Source: SoftwareAdvice

Pros

Sumac has everything we need -- keeps our database, sends out our communications, keeps track of all our donations and receipts/acknowledgements. It is set up in a straightforward way and, when I first researched CRMs, it was the only one where I could understand the setup from the start (I think the others were not set up logically). Also, the support team at Sumac is wonderful; attentive, understanding, they are really willing to help me solve all my problems, whether it is a quick question or a larger issue that needs much more overhaul. In fact, they resolved the biggest problem I had with the software: I frequently must bulk import changes to my data, and there were parts I had to do manually because the contact types weren't available to use in the import workspace. But they have recently changed the import workspace to be more flexible, at least partly in response to my comments, so now my bulk imports go much more quickly. In addition, the program has many optional add-ons that can help with courses, volunteer hours, registrations, silent auctions and so many other bits of software that anyone might need. Also, it is very reasonable priced.

Cons

The only things that I find difficult are remembering all the little details of complicated searches, downloads, and the steps of emailing. But I am not very technologically savvy, and others will not be as easily frustrated as I am.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Silvia D.
Industry: Renewables & Environment
Company size: 11-50 Employees

SUMAC - great CRM

Used Daily for 6-12 months
Reviewed on 2016/11/22
Review Source: GetApp

After struggling for several years with an expensive database that was not intuitive and did not meet our needs, our organization looked into several others to replace it including Sumac which was recommended to us by another not-for-profit. We scheduled a demo with a Sumac Guru for our entire team and we were all captivated by the ease of use and functionality it offered – almost everything on our “wish list” (and much more). We then decided to purchase Sumac and have not regretted our decision. While there were a few hiccups with our data migration, overall we have been very impressed. It is very user-friendly, fast, and has features that we are still discovering a year after we started using it. The Sumac team is amazing and has been very responsive, accommodating and helpful when we have needed assistance in using the tool and putting through change requests when we have suggestions and identified areas for improvement.

Pros

User friendly
Excellent customer support
New releases on regular basis

Cons

Online functionality for some add-ons is very basic (e.g. ticketing) or not available yet (e.g. sales)
The User Guide is good at describing each of the many fields in the database but limited in explaining how these are used together (processes)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
7,7/10
Based on 105 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Sumac Pricing

Sumac Pricing

Starting from
US$45,00/month
Free Trial
Subscription
Value for money

Prices are based on your needs!

Prices are based on your needs!

Value for Money
4,2/5
Based on 105 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Sumac Features

Sumac Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
3,8/5
Based on 105 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Sumac

Additional information for Sumac

Key features of Sumac

  • Built-in payment processing
  • Choose the Add-ons you need!
  • Integrates with accounting software
  • Online donation pages that work with your CRM
  • Robust customization options

Benefits

* A single database to manage all of your data and operations
* Choose any number of Add-ons
* Robust configuration and customization options
* Online donation pages that work directly with your database
* Host database Sumac on your desktop or in the add on Sumac’s cloud-based server
* Accounting Quickbooks Online integration

Sumac FAQs

Sumac FAQs

Below are some frequently asked questions for Sumac.

Q. What type of pricing plans does Sumac offer?

Sumac offers the following pricing plans:

Starting from: US$45,00/month

Pricing model: Subscription

Free Trial: Available

Prices are based on your needs!

Q. What are the main features of Sumac?

Sumac offers the following features:

  • Built-in payment processing
  • Choose the Add-ons you need!
  • Integrates with accounting software
  • Online donation pages that work with your CRM
  • Robust customization options

Q. Who are the typical users of Sumac?

Sumac has the following typical customers:

Small Business, Non Profit, Mid Size Business

Q. What languages does Sumac support?

Sumac supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Sumac offer?

Sumac has the following pricing plans:

Subscription

Q. Does Sumac support mobile devices?

We do not have any information about what devices Sumac supports

Q. What other apps does Sumac integrate with?

Sumac integrates with the following applications:

Constant Contact, Fundful P2P, Fundful P2P, Mailchimp, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, iATS

Q. What level of support does Sumac offer?

Sumac offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials