About Zendesk
The best customer experiences are built with Zendesk. Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business. Zendesk serves businesses across hundreds of industries and across all company sizes, offering service and support in over 60 languages.
Zendesk offers the industry leading customer support solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster.
Within the Zendesk platform, Zendesk enables support agents to manage and switch between multiple support cases at once via multiple channels including chat, phone calls, email, and social media messages. Using automated triggers, customers can be engaged at the moment support is needed, before they've asked their question. Live chat analytics provide measurable insight on customer satisfaction and agent performance, to help business ensure that their support services continuously improve.
Pricing starting from:
US$19,00/month
- Free Trial
- Free Version
- Subscription
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Key benefits of Zendesk
The fastest way to great customer support. Rapid setup and deployment.
Increase and improve the quality of customers interactions.
Support your customers across any communication channel including web, email, chat, and social media.
Improve support team productivity and morale. Our customers love us!
Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards.
Quick and easy adoption - no training required. Easy to onboard new agents.
Seamlessly integrate with existing business systems and software using our open API.
Over 700 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.
Low TCO and month-to-month payment options.
Secure, reliable, and scalable solution that will meet the demands of your growing business.
World class customer service from our team of highly-skilled customer advocates.
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$19,00/month
- Free Trial
- Free Version
- Subscription
Compare with Popular Alternatives
Images
Features
Total features of Zendesk: 199
- 360 Degree Feedback
- A/B Testing
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Applications Management
- Appointment Management
- Archiving & Retention
- Asset Tracking
- Assignment Management
- Audit Trail
- Authentication
- Auto-Responders
- Automated Routing
- Automatic Backup
- Automatic Call Distribution
- Availability Management
- Batch Communications
- Benchmarking
- Blended Call Center
- CMDB
- CRM
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Case Management
- Cataloging/Categorization
- Change Management
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting / Notes
- Communication Management
- Community Management
- Complaint Management
- Complaint Monitoring
- Computer Telephony Integration
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Content Creation
- Content Management
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Import/Export
- Decision Support Software
- Diagnostic Tools
- Disaster Recovery
- Discussions / Forums
- Document Storage
- Drag & Drop
- Email Distribution
- Email Management
- Email Templates
- Email Tracking
- Employee Database
- Event Triggered Actions
- Feedback Management
- File Sharing
- Filtering
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Health Score
- IT Asset Management
- IVR / Voice Recognition
- Inbound Call Center
- Incident Management
- Interaction Tracking
- Interaction Tracking
- Interactive Content
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Company
- Multi-Language
- Multi-Location
- Multiple Format Support
- Multiple Projects
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring
- Offline Form
- On-Demand Communications
- Onboarding
- Online Forums
- Outbound Call Center
- Performance Metrics
- Personalization
- Phone Key Input
- Predictive Analytics
- Predictive Dialer
- Print Management
- Prioritization
- Proactive Chat
- Problem Management
- Procurement Management
- Progressive Dialer
- Project Management
- Quality Assurance
- Queue Management
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-Time Chat
- Real-time Consumer-facing Chat
- Real-time Updates
- Recurring Issues
- Release Management
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Catalog
- Service Level Agreement (SLA) Management
- Service Reporting
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Template Management
- Text Analysis
- Text Editing
- Text to Speech
- Third Party Integrations
- Ticket Management
- Timer
- Transcripts/Chat History
- Transfers/Routing
- Two-Factor Authentication
- Usage Tracking/Analytics
- Video Support
- Virtual Assistant
- Voice Customization
- Voice Mail
- Web Forms
- Website Visitor Tracking
- Widgets
- Win / Loss Analysis
- Workflow Configuration
- Workflow Management
Alternatives
LiveAgent
Zoho Desk
Salesforce Service Cloud
Bitrix24
Reviews
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- Industry: Financial Services
- Company size: 501-1 000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
A lot of features and fast and easy to use ticket system
Reviewed on 2021/02/28
Zendesk is the most customizable ticket system in the market, a lot of features that can help to...
Zendesk is the most customizable ticket system in the market, a lot of features that can help to automate things. Plus you can also install apps that could be useful.
Pros
Zendesk has a lot of features, and customizable templates, it's not that easy to use as other CRM, so it may required traning, however this is because the highly customizable settings, and options the products offers.
It's really easy to answer 100 tickets at the same time, using templates that will show the client's name and information,
Overall a really good product, a bit expensive, but it offers a lot of features which makes the product a good product and good benefit.
Cons
It can be very complex/difficult at certain point due all the features that they offer.
- Industry: Mining & Metals
- Company size: 51-200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Need help from Zendesk? Forget it. Don't even bother.
Reviewed on 2020/01/31
Horrible. I only use this software because it would be a hassle porting all existing tickets over...
Horrible. I only use this software because it would be a hassle porting all existing tickets over to a different platform. I needed billing support from them, and my ticket was 'escalated' to the Finance department, but nobody ever got back to me in time. Literally a few days went by and not one word from my Zendesk agent. They have a poor support system. So, if you don't ever need help with anything and know what you're doing, then ZD is probably for you.
Pros
The software functions nicely. It is very well put together. They make it easy to run a help desk.
Cons
The support, or lack thereof. If you need support for this software, they take a long, long time to get back to you. You better know what you're doing, because if you need to get a hold of them, I wish you the best of luck.
- Industry: Insurance
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
A living nightmare
Reviewed on 2021/02/10
I've used Zendesk in all of the ventures I've participated in. Unfortunately.
I get it that in...
I've used Zendesk in all of the ventures I've participated in. Unfortunately.
I get it that in 2012 it was an easy option, but today there are plenty more and plenty of options of building out solutions yourself if customer support means everything to you.
Pros
Sticking to Zendesk is very easy. Open a free account, plug in your email and you are off. Thats the reason this company is such a popular customer support software. Start off frictionlessly and you won't ever be able to stick away from them.
That doesn't mean they are a good solution.
Cons
As soon as you want to build some sophisticated solutions with ANY digital company in 2021 requires from day one, you will face two things:
1) Advertised features for enterprise plans which don't actually exist, or are a euphemism of what one can understand. I.E. a sandbox environment. We literally got told it didn't exist after we hired enterprise chat.
2) A terrible - terrible is the word, I honestly don't like to speak poorly in public of anyone, but you guys deserve this post - customer support. Despite having an account manager, I have probable been referred to sign up on my own for multiple register forms for products, and speak to multiple agents to sign SO to commit to payments... and the product was NEVER delivered. Once they have you committed to a payment, they won't follow up for success.
- Industry: Consumer Goods
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
A Great Starter Costumer Service Platform
Reviewed on 2021/03/30
Overall, this was a great management platform. We discontinued because it did not have an upsell...
Overall, this was a great management platform. We discontinued because it did not have an upsell feature and wasn't very friendly to multiple users. I'd say it's perfect for a start up with with only one or two agents.
Pros
I enjoyed how easily the dashboard was to navigate and how streamlined the communications are to accept on the Live Chat.
Cons
It's confusing to update and add users. Too many places to go and too many different places to click!
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Productivity and Efficient Support tool
Reviewed on 2020/11/10
We wanted out of box support solutions so we moved from Salesforce to Zendesk so we don't have...
We wanted out of box support solutions so we moved from Salesforce to Zendesk so we don't have deployment cost in Zendesk. Everything comes out of box and as an Admin u just to read their Knowledge KB and configurat the system to meet ur business needs. We have achieved 24 x7 chat support services with the help of Zendesk chat which is a excellent software
Pros
The best part of the Product is it has multiple channel support, nice api integration, automation and trigger is excellent which increases business customer support agents productivity, nice api integration, automation and trigger is excellent which increases business productivity as well.
Cons
Yes Zendesk has recently launched Explore as an analytical tool in replacement to their Insight analytical tool which is not up to the mark and much complex in comparison to Insight. Also their training and learning cost is High which should be reduced.
Zendesk FAQs
Below are some frequently asked questions for Zendesk.Q. What type of pricing plans does Zendesk offer?
Zendesk offers the following pricing plans:
- Starting from: US$19,00/month
- Pricing model: Free, Subscription
- Free Trial: Available
Please contact Zendesk for complete pricing details.
Q. What are the main features of Zendesk?
We do not have any information about Zendesk features
Q. Who are the typical users of Zendesk?
Zendesk has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+
Q. What languages does Zendesk support?
Zendesk supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian
Q. Does Zendesk support mobile devices?
Zendesk supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Zendesk integrate with?
Zendesk integrates with the following applications:
123FormBuilder, 3CLogic, 8x8 Virtual Office, AWeber, ActiveCampaign, Agile CRM, Agile Central, Aha!, Aircall, Akita, Algolia, Ameyo, Amity, Asset Panda, Automate.io, Autotask PSA, Azuqua, Beanstalk, Bedrock Data, Benchmark Email, Bigcommerce, Bitium, Bloomfire, Box, Breeze, Brushfire, Built.io Flow, CA Flowdock, Calendly, Callmaker, Capsule, ChargeDesk, ChargeOver, Chargebee, Chargify, ChartMogul, CheckMarket, Cirrus Insight, ClicData, ClickDesk, ClickHelp, Close, CloudAgent, CloudApp, CollabSpot, ConnectWise Control, Crisp, Customer Thermometer, Cyclr, Cyfe, DataHero, Databox, Device42, Dialpad, Dropbox Business, Drupal, Ducksboard, EZ Texting, EZOfficeInventory, Easy Insight, Emma, Facebook, Falcon.io, Five9, Flowlu, Formstack Forms, FreshBooks, FullContact, Gainsight CS, Geckoboard, Genesys Cloud, Get Satisfaction, GetResponse, GoToAssist, Google Analytics, HappyFox Chat, Harvest, Helpjuice, Helpshift, Hexnode UEM, Higher Logic, Highrise, Hippo Video, HootSuite, HubSpot CRM, Hubstaff, Humanity, Igloo, Inbenta, Instabug, Instagram, Intercom, Jira, Jitterbit, Joomla, Keap, Kixie PowerCall, Klaviyo, Kudos, Leftronic, Lessonly, LiveChat, LiveOps, LogMeIn Rescue, LoginRadius, Magento Commerce, Mailchimp, ManageEngine ADManager Plus, ManageEngine Desktop Central, MeisterTask, Membrain, MessageBird, Microsoft Excel, Microsoft Outlook, Mixpanel, Moxtra, MyFeelBack, NICE inContact, Nectar Desk, Neto, Nextiva, Nicereply, Notion, Nutshell, Okta, Olark, OneLogin, OpsGenie, OroCRM, Ottspotta, OutSystems, PagerDuty, PandaDoc, Pendo, PieSync, Pipedrive, Pivotal Tracker, Planview PPM Pro, Playvox, Plecto, Podio, Preact, PrestaShop, ProProfs Knowledge Base, Productboard, Projector PSA, Qordoba, QuickBooks Online Advanced, Quip, Quiq Messaging, Receptive, Redmine, SABIO, SAP Business One, SAP Litmos, Sailthru, SalesSeek, Salesforce Sales Cloud, ScreenSteps, Segment, SetMore, Sharpen, Shopify, Skilljar, Skyvia, Slack, Slemma, Smartling, Smartlook, Smartsheet, Smooch, SnapEngage, SolarWinds Service Desk, Solve CRM, Spinify, SpiraTeam, Sprinklr, Sprout Social, SugarCRM, SuperReceptionist, SupportSync, Swiftype, TMetric, Talkdesk, TeamViewer, Teamgate, Teamwork, Time Doctor, TimeCamp, TimeLog, Totango, Transifex, Tray.io, Trello, Truly, Trustpilot, Twilio Voice, UserVoice, Userlike, Usermind, Usersnap, Vanilla, Velaro, VeriShow, Vidyard, Virtual Observer, Vivocha, WHMCS, WISE io, Webex Experience Management, Wistia, WooCommerce, Woopra, WordPress, Workato, WorkflowMax, XCALLY, Yammer, Yext, Yodiz, Yonyx, Yotpo, Zapier, Zen Cart, ZenDesk Chat, Zendesk Sell, Zingtree, Zoho Analytics, Zoho Assist, Zoho Books, Zoho CRM, Zoho Inventory, Zoho Invoice, Zoho Subscriptions, Zoom Meetings & Chat, amoCRM, elevio, eyeson, iorad, iridize, kintone, miniOrange, mySurveyLab.com, xMatters
Q. What level of support does Zendesk offer?
Zendesk offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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