CallidusCloud CX

CallidusCloud CX

The premium feedback software for business.

4.2/5 (12 reviews)

CallidusCloud CX Overview

CallidusCloud CX provides the ultimate suite to deliver unsurpassed performance, drive customer and employee engagement, and leverage feedback to its fullest advantage. Offering a best-of-breed approach from the industry’s most trusted experts in digital motivation and learning, customer service and support, and enterprise feedback and surveys, CallidusCloud CX empowers organizations to understand and serve people better than ever before, both inside and outside the company’s walls. For ongoing improvements in satisfaction, retention, and results, leading companies rely on CallidusCloud CX to own the power of experience.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 20 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

CallidusCloud CX Reviews

Overall rating
4.2/5
83% positive reviews
5
Excellent
5
Very good
1
Average
1
Poor
0
Terrible
Sreenivasa M.

clicktools review

Used Daily for 2+ years
Reviewed on 2016/10/04
Review Source: Capterra

We are a huge consumer of CLicktools forms and currently we are using for more than 100 forms to capture the data for interview evaluation forms.

Pros

Easy to use

Cons

Might be more UI

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Jeff S.

Best Survey Tool You Can Get

Used Monthly for 1+ year
Reviewed on 2018/03/31
Review Source: Capterra

Pros

Clicktools is one of the best survey and form tools that you can get. It offers you limitless options on the layout and way the fields (i.e. conditional fields, etc.) work. Even more important is that it works well with CRM systems, like Salesforce. You can easily send surveys out that update records in your CRM and more.

Cons

While Clicktools is powerful, it is also fairly costly compared to some of the other survey tools out there. So you need to make sure you really need all the complex features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Dan M.

Rating only

Reviewed on 2016/07/22
Review Source: GetApp

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10
Re nauta B.

The software is truly great for tracking sales performance

Used Weekly for 6-12 months
Reviewed on 2017/12/09
Review Source: Capterra

Pros

I can see my team performance overall and it allows me to make necessary tweaks to improve performance.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Satyadev S.

Great tool for surveys!

Reviewed on 2016/12/13
Review Source: Capterra

It is very easy to create complex surveys which look User-friendly. It has Drag and drops environment. It has a reporting feature that can be useful to track daily survey results. The forms sit within our landing pages but look entirely like our own. It is very easy to Integrate with Salesforce.com. It has nice routing function for more complex questionnaires.

Rating breakdown

Value for Money
Ease of Use
Customer Support

CallidusCloud CX Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

CallidusCloud CX Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for CallidusCloud CX

Key features of CallidusCloud CX

  • Clicktools is built exclusively for the cloud
  • Customized security options
  • Extensive CRM integration
  • Extensive CRM integration
  • Flexible reporting and role-relevant dashboards
  • Flexible reporting and role-relevant dashboards
  • Full branding capabilities
  • Minimize feedback administration with extensive automation
  • Minimize feedback administration with extensive automation
  • Multi-User, multi-language functions
  • Multi-mode deployment options
  • Multi-mode deployment options
  • Scalable solution built on single platform
  • Surveys that think
  • Surveys that think
  • nstant analysis of text and essay questions
  • nstant analysis of text and essay questions

Benefits

The Leading CX Product Suite
The CallidusCloud CX suite provides industry-leading, enterprise-grade solutions that deliver integrated usability and real-time functionality into your existing CX workflows.

Motivating the Magic Middle
CallidusCloud CX provides constant, positive, and relevant feedback within existing workflows to motivate the vast majority of sales and service agents to higher performance.

The DNA of Successful CX
CallidusCloud CX provides a unique breakdown of behaviors that consistently create unsurpassed experiences inside and outside of the enterprise.

GetApp Analysis

All great relationships begin with understanding. Clicktools is a web-based application that offers a way for businesses to get inside the minds of their customers, with advanced surveys and feedback modules designed to increase understanding. Using Clicktools, businesses can create their own feedback programs that drive profits by gently encouraging existing customers to stay engaged and follow through on repeat purchases.

Clicktools is utilized by professionals in a wide variety of roles, including customer service, human resources, marketing, training, and sales. CRM admins can also use Clicktools to integrate feedback into their CRM systems, which provides businesses with wider access to critical context about customer experience. When businesses use Clicktools, they’re able to turn feedback into insights and transform written comments into informational trends.

Homepage

What is CallidusCloud CX?

A powerful set of software tools that gives businesses deeper insights based on the feedback they receive from customers, Clicktools is often deployed to run call center scripts, surveys, create landing pages, and drive event email campaigns. Organizations are able to generate their own complex surveys and forms, designed to capture contextually rich feedback and bolster their own brands, with Clicktools automating most aspects of feedback administration.

Surveys designed with Clicktools can be administered to customers via web, email, mobile SMS, IVR, or offline. The data collected through these surveys can be funneled into an organization’s CRM system for complete integration. Using advanced analytics and modeling, Clicktools is also able to generate insights for C-level executives based on real-time feedback. Clicktools is fully compliant with today’s security standards, sharpening the customer focus without putting a company’s data in jeopardy.

CallidusCloud CX Main Features

Generate Surveys

Rather than building on canned themes, Clicktools encourages its business users to generate their own custom surveys in a way that builds on the strength of their brands. Surveys are designed to include company logos and they can be setup with unique URLs.

When you create your survey, you can avoid wasting your customers’ time by pre-filling known information and maximizing personalization. This process uses logic to drive the survey experience, and it usually results in more surveys being completed by customers. Clicktools also lets you leverage flexible question types and page formatting when coming up with your unique survey designs.

Surveys

Multi-Mode Deployment

When businesses use Clicktools, they open up the number of channels available to customers for providing feedback and responding to surveys. Customers can offer feedback via mobile, web, email, SMS, IVR, social, and even when their devices are offline. Surveys can also be translated into customers’ native languages to increase response rates.

To distribute a new survey via email, create an email template and follow the steps outlined in Clicktools’ Deployment Wizard. You can choose when your email should be sent out and select the source of the contacts. Filters may also be useful when you want to send a survey to a smaller subsection of your customers.

Design Surveys

Automate Feedback Administration

Popular automation feature within Clicktools de-emphasize the administrative role that’s needed when deploying surveys and forms. In particular, organizations can automatically identify dissatisfied customers with alerts meant to ensure immediate contact is made before those customers have time to post negative reviews elsewhere online.

Rather than analyzing the responses to your surveys on a question-by-question basis, you can use Question Analysis Charts to view details about the responses collected for any given question. Clicktools will also look at the information that’s been provided based on the question type. You can set targets for your responses and receive alerts based on your performance relative to those targets.

Survey Question Results

Detailed Reporting

Clicktools has designed a streamlined reporting system with ad-hoc analysis to reveal customer-related issues and opportunities. Analytical tools like key driver analysis are available through Clicktools to ensure feedback programs are generating the highest possible ROI.

When you use Clicktools, you’re constantly transforming written feedback into meaningful information and extrapolating that information to come up with trends using text and sentiment analysis. Role-based reporting is useful for sharing the data that matters most with specific members of your organization, as well.

Security

CallidusCloud CX Integrations

Clicktools centralizes customer feedback in CRM. To accomplish this, the platform offers deep integration with major CRM systems including Salesforce, SugarCRM, Oracle CRM On Demand, and Microsoft Dynamic.

Integrations

CallidusCloud CX Pricing

Clicktools offers subscription pricing, with free trials for new users. Businesses should contact Clicktools directly for custom pricing information.

CallidusCloud CX Bottom Line

  • Premium feedback solution for businesses of all sizes
  • Provides real-time customer updates to account managers
  • Helps non-IT users collect feedback from customers
  • Centralizes customer insights in connected CRM systems
  • Enterprise-class features include dynamic text, mobile-friendly forms, and text analysis
  • Transforms the customer experience to drive improvements and profits

CallidusCloud CX FAQs

Below are some frequently asked questions for CallidusCloud CX.

Q. What type of pricing plans does CallidusCloud CX offer?

CallidusCloud CX offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of CallidusCloud CX?

CallidusCloud CX offers the following features:

  • Clicktools is built exclusively for the cloud
  • Customized security options
  • Extensive CRM integration
  • Extensive CRM integration
  • Flexible reporting and role-relevant dashboards
  • Flexible reporting and role-relevant dashboards
  • Full branding capabilities
  • Minimize feedback administration with extensive automation
  • Minimize feedback administration with extensive automation
  • Multi-User, multi-language functions
  • Multi-mode deployment options
  • Multi-mode deployment options
  • Scalable solution built on single platform
  • Surveys that think
  • Surveys that think
  • nstant analysis of text and essay questions
  • nstant analysis of text and essay questions

Q. Who are the typical users of CallidusCloud CX?

CallidusCloud CX has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does CallidusCloud CX support?

CallidusCloud CX supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Q. What type of pricing plans does CallidusCloud CX offer?

CallidusCloud CX has the following pricing plans:

Subscription

Q. Does CallidusCloud CX support mobile devices?

We do not have any information about what devices CallidusCloud CX supports

Q. What other apps does CallidusCloud CX integrate with?

CallidusCloud CX integrates with the following applications:

FinancialForce Accounting, FinancialForce HCM, FinancialForce SCM, Microsoft Dynamics CRM, Oracle CRM On Demand, Salesforce Sales Cloud, SugarCRM

Q. What level of support does CallidusCloud CX offer?

CallidusCloud CX offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials