Formstack

Formstack

The Smart Way to Collect and Manage Data

4.3/5 (61 reviews)

Formstack Overview

Tired of using and trying to keep track of paper forms for new hire paperwork, reviews, registrations, payments, email addresses, or other information? Save the paper and discover how Formstack’s online form builder can help you streamline your workflows for any industry.

Formstack offers multiple robust features, including over 50 integrations with various payment processors, email, CRMs, accounting, help desk, project management and more. Plus we offer a HIPAA compliant solution!

Use Formstack to make the online form process simple and painless. There's never a need to code anything with our easy-to-use drag and drop interface. Plus, all of our online forms are mobile-friendly!

Whether you’re trying to improve your patient registration process at your healthcare facility, streamline your event registration processes, collect better leads for your marketing team, Formstack can help you succeed and make better business decisions.

Pricing

Starting from
$19/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

English

Formstack Reviews

Overall rating
4.3/5
89% positive reviews
29
Excellent
25
Very good
4
Average
1
Poor
2
Terrible

Formstack is crucial to an efficient small business

Used Daily for 2+ years
Reviewed on 1/9/2018
Review Source: Capterra

Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks.

Pros

In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools.

Cons

The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Response from Formstack

Hi Mary!
Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Good for the price, but lacking in integration with Salesforce

Used Daily for 1+ year
Reviewed on 4/10/2018
Review Source

Pros

One of the most cost-effective form tools we've found and extremely easy to use. I wish there was a bit more versatility to the type of questions you can add to a form, but overall it's pretty good!

Cons

Our chief complaint was how many workarounds we've had to use in order to get SalesForce integration to work for us. The Formstack for Salesforce product leaves MUCH to be desired (taking away all form customization available in regular formstack) and it has taken hours and multiple team members to be able to streamline our formstack to salesforce process. It's now pretty seamless but it shouldn't have taken that many resources for a simple form-to-opportunity functionality.

This came from a frustration in the lack of functionality in list creation, updating, and note creation with Salesforce, none of which worked well at a high level within formstack.

Response from Formstack

Hi Daniela!

Thank you for leaving us a review! We love hearing from customers. We do offer a 100% native Salesforce app that does not require any connectors or integrations. You can find information on that here: https://appexchange.salesforce.com/appxListingDetail?listingId=a0N3000000B5GNkEAN.

Please feel free to leave any product enhancement ideas you have on our ideas site at: https://ideas.formstack.com.

Thank you!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

7.0/10

We use Formstack every day and we love it!

Used Daily for 6-12 months
Reviewed on 11/3/2016
Review Source: Capterra

I love how easy Formstack is to use. Building forms is a breeze , the support is great, and we love that it integrates seamlessly with Unbounce to give us quality, high converting lead pages. Formstack has helped us refine and define our lead capture process and following up with qualified prospects has become even easier.

We use Formstack for all of our lead capture across our whole website. Since starting with Formstack over a year ago, we're seen an average lead conversion rate of around 30% -- and these aren't just any leads, these are warm, marketing qualified leads.

Cons

We're happy with Formstack's functionality, however we're not a big fan of their updated Dashboard in the platform. We used to see a screenshot of big picture stats and our average conversion rate. Now we see a listing with each of our forms, but we don't feel like we're getting the value we used to get through this update.

Response from Formstack

Hi Kristen:

We are thrilled that using Formstack has helped you refine/define your lead capture process. It's true that our updated Dashboard no longer has the big picture stats, as those stats represented the combined data of all of your forms, and we felt this was an outdated way to view performance. We hope this hasn't been too much of an inconvenience for you.

We appreciate you taking the time to review our product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Favorite form provider!

Used Daily for 2+ years
Reviewed on 11/17/2017
Review Source: Capterra

Pros

Love Formstack! We switched from Wufoo and haven't looked back. While the investment was a bit steeper, it was worth it. The user-interface is extremely intuitive; multiple team members including myself were able to jump in right away with minimal orientation/training. We've had no issues with the service or support whatsoever.

Cons

If only to be nitpicky, canned reporting would be nice (conversions this month, conversions last week, etc.) rather than having to manually set the date range. Some sort of safeguard against bogus form completions ([email protected];sdfsd.com) would be nice as well.

Response from Formstack

Hi Steven!

Thank you for taking the time to review Formstack! We are thrilled that you love our product!

We are continually updating our product and would love to hear from you with any ideas you have to improve the app. Please visit https://ideas.formstack.com.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Cancelled my account after 1 month -Most useless tech support of all time.

Used Daily for 1-5 months
Reviewed on 9/12/2018
Review Source: Capterra

I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.

Pros

If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

Cons

As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work.

I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end.

Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item.

Response from Formstack

Hi there,

We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is [email protected] While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

0.0/10

Formstack Pricing

Starting from
$19/month
Pricing options
Free Trial
Subscription
Value for money

Plans range from $19.00 to $249.00
HIPAA Plans are also available
Other add-on products include Conversion Kit, Workflows and Portals.
Try any plan with a 14 Day Free Trial

Formstack Features

  • API
  • Access Control
  • Automatic Notifications
  • Custom Forms
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop Interface
  • SSL Security
  • Third Party Integration

  • Activity Dashboard
  • Content Management
  • Customizable Branding
  • Discount Management
  • Electronic Payments
  • Product Catalog
  • Reporting & Statistics
  • Search Functionality
  • Social Media Integration
  • eCommerce Integration
  • eCommerce Management

Additional information for Formstack

Key features of Formstack

  • Approval Workflow
  • Calculating Fields
  • Captcha
  • Collect Online Payments
  • Conditional Logic
  • Data Collection
  • Data Encryption
  • Discount Codes
  • File Uploads
  • Form Analytics
  • Forms management
  • HTML 5
  • Integrate with Other Web Apps
  • Mobile Friendly
  • Payment Integration
  • Security
  • Smart Routing
  • Style Templates

Benefits

Low monthly cost for your wallet
Strealine internal workflows easily
User-friendly tools for your sanity
Customizable forms for your business
Free templates available

Formstack FAQs

Below are some frequently asked questions for Formstack.

Q. What type of pricing plans does Formstack offer?

Formstack offers the following pricing plans:

Starting from: $19/month

Pricing model: Subscription

Free Trial: Available

Plans range from $19.00 to $249.00
HIPAA Plans are also available
Other add-on products include Conversion Kit, Workflows and Portals.
Try any plan with a 14 Day Free Trial

Q. What are the main features of Formstack?

Formstack offers the following features:

  • Approval Workflow
  • Calculating Fields
  • Captcha
  • Collect Online Payments
  • Conditional Logic
  • Data Collection
  • Data Encryption
  • Discount Codes
  • File Uploads
  • Form Analytics
  • Forms management
  • HTML 5
  • Integrate with Other Web Apps
  • Mobile Friendly
  • Payment Integration
  • Security
  • Smart Routing
  • Style Templates

Q. Who are the typical users of Formstack?

Formstack has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does Formstack support?

Formstack supports the following languages:

English

Q. What type of pricing plans does Formstack offer?

Formstack has the following pricing plans:

Subscription

Q. Does Formstack support mobile devices?

Formstack supports the following devices:

Android, iPhone, iPad

Q. What other apps does Formstack integrate with?

Formstack integrates with the following applications:

Batchbook, Bitium, Chargify, FreshBooks, LeadDyno, Little Green Light, Mojo Helpdesk, WebMerge, Zapier, Zendesk

Q. What level of support does Formstack offer?

Formstack offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials