Formstack Forms

The Smart Way to Collect and Manage Data

4,2 /5 (90 reviews) Write a Review!

Formstack Forms Overview

What is Formstack Forms?

No-strings 14-day Free Trial - 500k+ people in 112 countries use Formstack. Tired of using and trying to keep track of paper forms for new hire paperwork, reviews, registrations, payments, email addresses, or other information? Save the paper and discover how Formstack’s online form builder can help you streamline your workflows for any industry.

Formstack offers multiple robust features, including over 50 integrations with various payment processors, email, CRMs, accounting, help desk, project management and more. Plus we offer a HIPAA compliant solution!

Use Formstack to make the online form process simple and painless. There's never a need to code anything with our easy-to-use drag and drop interface. Plus, all of our online forms are mobile-friendly!

Whether you’re trying to improve your patient registration process at your healthcare facility, streamline your event registration processes, collect better leads for your marketing team, Formstack can help you succeed and make better business decisions.

Formstack Forms Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Subscription
Value for money

Plans range from $19.00 to $249.00
HIPAA Plans are also available
Other add-on products include Conversion Kit, Workflows and Portals.
Try any plan with a 14 Day Free Trial


Formstack Forms Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Formstack Forms video Formstack Forms screenshot: Formstack Forms screenshot: Formstack Forms screenshot: Formstack Forms screenshot:

Formstack Forms Reviews

Formstack Forms Reviews

Overall rating
4,2
/
5
Excellent
44

Very good
32

Average
8

Poor
1

Terrible
5

Value for Money
4
Features
4,1
Ease of Use
4,2
Customer Support
3,9
84% recommended this app
Mary H.

Formstack is crucial to an efficient small business

Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks.


Rachel S.

Need forms that are highly functional and also look good? Yep...Formstack.

Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free.


Verified Reviewer

Cancelled my account after 1 month -Most useless tech support of all time.

I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.


Verified Reviewer

Super easy and convenient

The time and money saved driving to get applications signed, the mail and waiting forever for the client to sign and mail back. Formstack is quick and easy and saves so much time and energy!


Verified Reviewer

Easy to use

Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use.


Mary H.
Industry: Financial Services

Formstack is crucial to an efficient small business

Used Daily for 2+ years
Reviewed on 2018/01/09
Review Source: Capterra

Formstack allows us to automate tasks that we used to do manually, like sending information to prospective clients, gathering detailed information from current clients, sending a series of steps in a project, etc. It is a great value for the money, and is relatively easy to use. We have used it for several years and can't imagine being without it - it is critical to an efficient work flow for a small business, and a lot less expensive than paying an admin to do the same tasks.

Pros

In addition to the ability to build powerful forms using conditional logic, the greatest strength of Formstack (and probably most overlooked) is how a small business can use the response features to automate tasks they are currently wasting time doing manually. For example, you can use Formstack to create a contact form that lets a prospect choose what type of service they are interested in. Using the conditional logic, you can create automatic responses based on what they select (or where they are located, or whatever variable is important in your business) that include additional information -- links to videos, documents, whatever -- instead of having to pay someone to follow up with each contact individually. You can also use this to string together steps in a process: they complete Form 1, and then automatically receive an email confirmation with the link for Form 2, and so on. This functionality has saved our small company hundreds of hours of human time, AND increased customer numbers. For all the value we get out of it, Formstack is a bargain. It's one of those "how did we live without this" tools.

Cons

The look of the webforms themselves is dated - it would be nice if they would invest in some contemporary looking designs so the user sees something more sleek. Also the ability to have self-tallying forms, where someone could check boxes and it would total a dollar amount for a quote, would be fantastic.

Response from Formstack

Hi Mary!
Thank you for leaving a wonderful review! We love seeing happy clients! This article may help with your self-tallying forms concern: https://support.formstack.com/customer/portal/articles/2545508. If this doesn't help, please feel free to reach out to our awesome Support team, who will do everything they can to help!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Rachel S.
Industry: Religious Institutions
Company size: 2-10 Employees

Need forms that are highly functional and also look good? Yep...Formstack.

Used Other for 2+ years
Reviewed on 2020/10/16
Review Source: Capterra

Loved working with Formstack. Excellent customer service and help response times too - which made solving the few issues we had very pain free.

Pros

Love the incredible ability for logic, detail, customization, calculations, integrations with payment solutions, etc. It's really simple to build a simple form, and with a little additional work for larger or more complex forms, you can intake a huge amount of information with relative ease for both you and the end user. Used this for event registrations for years, and the yearly fee vs paying per transaction made this an affordable solution for us.

Cons

Occasionally the modules were tricky to move around when I was working with literally dozens of them. Would have enjoyed the ability to have a button to automatically add a segment of fields and re-add that same segment over and over rather than including them all at once (for example, in a group registration form, having a button that added an additional field for each new group member, rather than a permanently visible set of fields that might not all be needed for a smaller group size). Realizing this is a pretty specific need, we worked around it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Performing Arts
Company size: 51-200 Employees

Cancelled my account after 1 month -Most useless tech support of all time.

Used Daily for 1-5 months
Reviewed on 2018/09/12
Review Source: Capterra

I missed numerous deadlines and opportunities to gain customers because I couldn't get these forms set up for the beginning of our school year (we're a music school and these were our registration forms). This has been my single worst customer service/support experience ever.

Pros

If it has worked, it would have been great that you can process credit cards right there in the form. It's also nice how you can save form sections, and there are many options for question/answer templates.

Cons

As soon as I started using Formstack, there was an issue with the payment processor integration where credit card transactions would not go through. I started out using Stripe, and when it didn't work, I contacted support, but none of their solutions fixed it, so I switched to Paypal. I then had the same issues with Paypal. I emailed back and forth with Support for a long time. They offered me the same 4 solutions repeatedly, all of which I tried. I explained to Support that these things weren't helping but it was as if they had amnesia and didn't remember they had already suggested the same things, which didn't work.

I sent a message to the Sales team instead to see if they could get me in touch with a different Support professional who knew how to fix this problem (no phone #s on website). Sales said they would escalate the issue. When I didn't hear back for a week, I emailed again asking to cancel my account, and the Sales person said they had emailed support and that "the issue is with your payment processor," which of course I already knew and was the reason for my message in the first place. They continued to insist that the issue was with Paypal. I talked to Paypal support and the problem was not on their end.

Many annoying issues with the form creation interface too- like to move questions you have to drag and drop by scrolling through the entire form. And the item/event purchase requires you to give the option of ordering more than one of each item.

Response from Formstack

Hi there,

We feel just awful that you had this experience. I sent your review over to our Director of Customer Care. She had a meeting with all of the support team leads to go over your experience. She said she would really like to chat with you, on a call, and give you two months for free if you'd be at all interested, just to ensure you can get up and running again. Her email is [email protected] While we have won awards for our excellent customer support, your experience has pointed out some glaring issues we're taking care of immediately. We'd still love the chance to make this right for you, but understand if you're not interested. Either way, thank you for the review and helping us improve our customer support team!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Insurance
Company size: 11-50 Employees

Super easy and convenient

Used Daily for 1+ year
Reviewed on 2020/10/06
Review Source: Capterra

The time and money saved driving to get applications signed, the mail and waiting forever for the client to sign and mail back. Formstack is quick and easy and saves so much time and energy!

Pros

How easy it is to use for the user and for the client that we send it to . Its only a couple clicks away and takes seconds. Also, when I print to Formstack, a little box comes up and takes me right there and the document is ready to go.

Cons

This recently starting happening, after I print to Formstack and the little box comes up to print I use to click on it and it would take me right to the document. Now it is taking me to my profile/account and i cant get out of it. I now have to close out of it and reopen the website again. This wastes so much time.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Nonprofit Organization Management
Company size: 11-50 Employees

Easy to use

Used Daily for 2+ years
Reviewed on 2019/05/15
Review Source: Capterra

Overall, formstack was a great choice for our organization. We've setup and deployed dozens of forms for both public facing use and internal use.

Pros

Formstack's form builder is easy to use and has a lot of integration options. Our form building users range from not-so-tech savvy to power users and both are able to create forms with ease.

Cons

Lack of variety with field types. While formstack isn't a "survey" tool, it's a form tool, I think they could implement a lot of field types that survey tools use and make it easier to use a single platform for all form/data collection needs.

Response from Formstack

Thank you for taking the time to provide your feedback. We are in the process of updating our survey capabilities with advanced features and field types. We will announce the updates as soon as they are available.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

User recommendation
8,1/10
Based on 90 user ratings
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Formstack Forms Pricing

Formstack Forms Pricing

Starting from
US$19,00/month
Free Trial
Subscription
Value for money

Plans range from $19.00 to $249.00
HIPAA Plans are also available
Other add-on products include Conversion Kit, Workflows and Portals.
Try any plan with a 14 Day Free Trial

Plans range from $19.00 to $249.00
HIPAA Plans are also available
Other add-on products include Conversion Kit, Workflows and Portals.
Try any plan with a 14 Day Free Trial

Value for Money
4/5
Based on 90 user ratings
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Formstack Forms Features

Formstack Forms Features

API
Activity Dashboard
Automatic Notifications
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Electronic Payments
Inventory Management
Order Management
Product Catalog
Reporting & Statistics
SEO Management
Search Functionality
Social Media Integration
Template Management
Third Party Integration
Website Management
eCommerce Management
Features
4,1/5
Based on 90 user ratings
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Categories

Additional information for Formstack Forms

Additional information for Formstack Forms

Key features of Formstack Forms

  • Approval Workflow
  • Calculating Fields
  • Captcha
  • Collect Online Payments
  • Conditional Logic
  • Data Collection
  • Data Encryption
  • Discount Codes
  • File Uploads
  • Form Analytics
  • Forms management
  • HTML 5
  • Integrate with Other Web Apps
  • Mobile Friendly
  • Payment Integration
  • Security
  • Smart Routing
  • Style Templates

Benefits

No-strings 14-day Free Trial
Low monthly cost for your wallet
Streamline internal workflows easily
User-friendly tools for your sanity
Customizable forms for your business
Free templates available

Formstack Forms FAQs

Formstack Forms FAQs

Below are some frequently asked questions for Formstack Forms.

Q. What type of pricing plans does Formstack Forms offer?

Formstack Forms offers the following pricing plans:

Starting from: US$19,00/month

Pricing model: Subscription

Free Trial: Available

Plans range from $19.00 to $249.00 HIPAA Plans are also available Other add-on products include Conversion Kit, Workflows and Portals. Try any plan with a 14 Day Free Trial

Q. What are the main features of Formstack Forms?

Formstack Forms offers the following features:

  • Approval Workflow
  • Calculating Fields
  • Captcha
  • Collect Online Payments
  • Conditional Logic
  • Data Collection
  • Data Encryption
  • Discount Codes
  • File Uploads
  • Form Analytics
  • Forms management
  • HTML 5
  • Integrate with Other Web Apps
  • Mobile Friendly
  • Payment Integration
  • Security
  • Smart Routing
  • Style Templates

Q. Who are the typical users of Formstack Forms?

Formstack Forms has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Formstack Forms support?

Formstack Forms supports the following languages:

English

Q. What type of pricing plans does Formstack Forms offer?

Formstack Forms has the following pricing plans:

Subscription

Q. Does Formstack Forms support mobile devices?

Formstack Forms supports the following devices:

Android, iPhone, iPad

Q. What other apps does Formstack Forms integrate with?

Formstack Forms integrates with the following applications:

Batchbook, Bitium, Chargify, FreshBooks, LeadDyno, Little Green Light, Mad Mimi, Mojo Helpdesk, Zapier, Zendesk

Q. What level of support does Formstack Forms offer?

Formstack Forms offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials