PanTerra Networks

PanTerra Networks

Unified Cloud Communications - Work Happy

4.5/5 (28 reviews)

PanTerra Networks Overview

Streams is the business tool that your team has been asking for. Built to allow your team to work from anywhere. One app for all features that your company demands. Voice, text, fax, team messaging, cloud storage file sync and share are just a few of the tools available whenever you need it.
Reduce costs by eliminating 3rd party applications such as cloud storage, video conferencing and team messaging apps. Multiple companies have reduced costs and increased team efficiency by eliminating Box, Slack and Go-to-Meeting. Streams from PanTerra can replace all of these applications and is easier to manage.
Ask about a free demo today.

Pricing

Starting from
$20
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

PanTerra Networks Reviews

Overall rating
4.5/5
93% positive reviews
18
Excellent
8
Very good
1
Average
1
Poor
0
Terrible
Carlos J.

Great product, great customer support, I am a satisfied customer.

Used Daily for 1+ year
Reviewed on 2016/09/25
Review Source: Capterra

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

This service is highly recommended especially if you like single-solutions. Cloud UC offers 6-in-1 services and it easily integrates with software like Outlook and Office. I like it very much because I don't want eight software running on my computer at a time; I like to keep everything compiled into one solution and that's were Panterra's software came to my aid.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Victoria H.

Keep it up!

Used Daily for 1+ year
Reviewed on 2017/02/16
Review Source: SoftwareAdvice

We used Panterra and it is really great. It is less expensive with high quality. Phone service is great, support is wonderful and I will recommend this service to my friends. The video conference feature is particularly useful but the best feature is call forwarding - most useful. I haven't use the mobile app a lot but based on my boss' testimony; the mobile app also works perfectly.

Pros

We often travel, the call forwarding is wonderful. I used to have to call AT&T if I forgot to do this before we left home, now I can make the change with zero hassle!

Cons

Once, I had a defective HD2 handset. Static beyond belief. I called their Customer Care number and got ahold of some guy who told me that Amazon (where I purchased it) handled the warranty and he couldn't help me. Called Amazon, and the Panterra guy was wrong. So I got on to online chat and got ahold of a competent woman named Diane. She apologized for the Customer Care guy and is sending me a replacement handset. She was great, but Panterra should do some coaching of their telephone people. So 1 star for Customer Care line guy, and 10 stars for on-line chat.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Nuur H.

Finally changed my VoIP providers and I am very happy.

Used Daily for 6-12 months
Reviewed on 2016/09/12
Review Source: Capterra

Our last VoIP providers (not appropriate to name then here) were not very satisfactory. We had constant issues. Their mobile app was horrid, the connection would often broke down. Even so I had not thought about changing the company until I received a marketing call from PanTerra. And I didn't want to switch until their salesman gave me pricing details and asked me to visit their website and watch the product video.

After going through the product details and watching the video, I was convinced that this is the product I want! I have an 11 member team, and we need to IM regularly. The best thing I like about Panterra's Cloud UC is the cloud storage option. I can run my business from anywhere and from any device; mobile or computer (I don't own a tablet but I am sure their services work seamlessly on tablets too). Built in analytics is another rare feature.

Pros

Cloud storage option, increased accessibility, outstanding and easy mobile app, competitive pricing.

Cons

They do not have the best of interfaces, at least I am not crazy about it. Minor issue but should be pointed out nevertheless.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Pamela C.

My business could not function without Streams. I have been a customer for over 11 years.

Used Daily for 2+ years
Reviewed on 2018/01/14
Review Source: Capterra

A unified communications system

Pros

Streams is the backbone of our business. It is the platform we use to operate as a call center to our clients. Since the call center is a major part of our business, we could not operate without it. Being a client for over 11 years, we have gone through many phases with Streams but in the end, they are better for us than any other telephony option out there. There customer service is always accommodating. We are one of their smaller clients but we are always treated well.

Cons

When we first started with Streams, we were using Salesforce. We worked together to integrate Streams with Salesforce. I now use Zoho to support out customers. They have not integrated with Zoho even though they said it is on the list. This is the only down side and reason why I would ever find another provider.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Nigel S.

Awesome Experience!

Used Daily for 1+ year
Reviewed on 2017/01/26
Review Source: Capterra

I work in Technical Support for a major software company so I have some experience in customer service. Mike was awesome. He quickly handled my issue, found the root cause, and stayed with me until the fix was in place.

I wish there were other VOIP service providers with a great customer service good manners and customer services really stick with you.

Issues come and go, it is a part of every product. Panterra have some issues too but they are quickly resolved.

Pros

I like its look and feel, it is not complicated, it is easy to use and above all it works!

Cons

Installation cost/shipping and other minor costs were not included in my original invoice. I'll be honest that is a little bit annoying when you have to pay little bit extra than you thought you were going too.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
User Recommendation
8.8/10
Based on 28 reviews
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PanTerra Networks Pricing

Starting from
$20
Pricing options
Free Trial
Subscription
Value for money

Multiple licensing options based on individual employees needs (ie you can have a group of employees with basic/cheapest licenses, and separate groups with more features based on their needs)

Value for Money
4.4/5
Based on 28 reviews
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PanTerra Networks Features

  • API
  • Caller ID

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Transfer
  • Chat
  • Conferencing
  • Instant Messaging
  • Live / Video Conferencing
  • Monitoring
  • Receiving
  • Reporting & Statistics
  • SMS Integration
  • Third Party Integration
  • Voice Mail
Features
4.2/5
Based on 28 reviews
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Additional information for PanTerra Networks

Key features of PanTerra Networks

  • Email, calendar, voice, electronic fax, remote extension
  • Open API with Twillio like functionality
  • Quickly share your desktop or impromptu webinar
  • Remote access your office computer and 'readable voicemail'
  • Single app to manage all corporate communication tools
  • Unlimited conference calling, video and calendaring
  • Unlimited web collaboration sessions, presence and IM

Benefits

PanTerra Offers it's Customers the Following Benefits:
1. Pre-Sales Engineering which includes a full network analysis and network vizio.
2. Single Portal / Application for the entire Unified Communications Suite
3. 4 person on-boarding team dedicated to your successful deployment of Streams
4. Free training for the entire staff
5. Mask your caller ID with a local DID based on the number you're dialing
6. Open API - "Twillio Lite" application management. Geo-routing, Call Tagging, Robust IVR etc
7. MPLS and Circuit available - 1 bill for all of your telecom needs
8. Own and code our proprietary PBX platform
9. 24/7 Support integrated right into the Streams App
10. Order DID's, Users and other services directly through the Admin Portal

PanTerra Networks FAQs

Below are some frequently asked questions for PanTerra Networks.

Q. What type of pricing plans does PanTerra Networks offer?

PanTerra Networks offers the following pricing plans:

Starting from: $20

Pricing model: Subscription

Free Trial: Available

Multiple licensing options based on individual employees needs (ie you can have a group of employees with basic/cheapest licenses, and separate groups with more features based on their needs)

Q. What are the main features of PanTerra Networks?

PanTerra Networks offers the following features:

  • Email, calendar, voice, electronic fax, remote extension
  • Open API with Twillio like functionality
  • Quickly share your desktop or impromptu webinar
  • Remote access your office computer and 'readable voicemail'
  • Single app to manage all corporate communication tools
  • Unlimited conference calling, video and calendaring
  • Unlimited web collaboration sessions, presence and IM

Q. Who are the typical users of PanTerra Networks?

PanTerra Networks has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does PanTerra Networks support?

PanTerra Networks supports the following languages:

English

Q. What type of pricing plans does PanTerra Networks offer?

PanTerra Networks has the following pricing plans:

Subscription

Q. Does PanTerra Networks support mobile devices?

PanTerra Networks supports the following devices:

Android, iPhone, iPad

Q. What other apps does PanTerra Networks integrate with?

PanTerra Networks integrates with the following applications:

G Suite, HubSpot CRM, Microsoft Dynamics CRM, Microsoft Outlook, Office 365, Salesforce Essentials, Skype for Business, Zendesk

Q. What level of support does PanTerra Networks offer?

PanTerra Networks offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials