About CareCloud

CareCloud Inc. is the provider of practical, intuitive, and robust practice management technology and cloud-based EHR for medical practices of all sizes.

Scheduling, cancelling, and even moving appointments is a breeze with CareCloud Health's medical scheduling software.

We constantly monitor payment statistics and claim denial trends, and when a denial pattern rears its ugly head, we generate rules to quash it.

When you file claims electronically through CareCloud’s medical billing software, you don’t have to worry about making any of those tiny errors that might delay payment by weeks or even months.

Forget the IT guy; CareCloud makes it easy to generate custom, intuitive reports and export them to variety of formats.

Central is cloud-based–no servers, no installation–just log in from any computer, using any browser, at any time for instant access to your practice’s inner workings.

Based on physician feedback, CareCloud has tailored its platform to enhance the workflow while making it easier for physicians to enhance the patient experience.

CareCloud Health enhances practice productivity by automating remedial tasks and minimizing the amount of user input required. Because it’s so natural to use, physicians can enjoy spending more face time with their patients rather than grappling with their computers.


Key benefits of CareCloud

CareCloud offers a cloud-based Practice Management (PM) system comprised of integrated administrative and billing apps that help practices boost efficiency and bring in more revenue. Practice Management also seamlessly integrates with CareCloud Health Charts and its patient portal solution, Breeze, to enable practices to achieve an even higher level of efficiency.


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CareCloud

3,5 (107)
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Starting Price

US$499,00
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Pricing Options

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Features

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Integrations

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Ease of Use

3,7 (107)
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Value for Money

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Customer Service

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Reviews

Overall rating

3,5 /5
(107)
Value for Money
3,2/5
Features
3,5/5
Ease of Use
3,7/5
Customer Support
3,4/5

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Showing 5 reviews of 107
Laura
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Carecloud compatibility

Reviewed on 2020/03/26

Overall, I have been impressed with Carecloud. When ever there is an issue, they rise to the...

Overall, I have been impressed with Carecloud. When ever there is an issue, they rise to the occasion, making my day better which comes down to making my patients' care, and their day better, which is who we are really serving. It has also allowed me to see the productivity of the practice. As a midlevel, this allows me to ramp up productivity on my part, especially if the month has been slow.

Pros

I have worked with numerous EMR platforms. Carecloud has been the most user friendly. It has a great interface when working with a patient chart: Providers can change the widgets to create the initial view of the chart in the most efficient way; providers can create very specific templates in relation to the reason of visit thereby limiting the time it takes to document; with the right computer and specs, it's very fast which tackles the "time toilet" of EMR; providers and staff have the ability to view the entire chart from their iPhone or Android at anytime so if wifi goes down you never lose the chart data; and providers can view their productivity as a practice or individually at any time from their platform. Providers can choose to see the productivity dashboard, the schedule dashboard, or the clinical dashboard upon signing in making it efficient for even the physician who owns his own practice to view all the information for his business within a few seconds, or browse his schedule for the day. It hardly never goes down. In 5 years, it has only gone "down" once for approximately 6 hours, if there is ever an issue it usually is back up within 20 min.

Cons

I do wish Carecloud was compatible with an iPad. Currently, I use a flip laptop by Dell and it works but if you use a larger laptop, it is cumbersome to take into each patient room. I also wish the help desk staff was more aggressive at completing tasks with a great fix, I usually figure it out by the time support calls back. IT support usually responds within 2 hours. They tend to call during clinic hours. Currently, if you have a suggestion, it goes into a queue, and is determined by the Carecloud support what is priority to be considered. I would say about 70% of my requests have been addressed and fixed, but it takes time. As a provider, there are medical legal issues that I am aware of that I'm not always sure IT is aware of. I wish that the Carecloud support staff would take providers' suggestions as a priority and realize that we are watching out for our patients welfare as well as our own and protecting our license to practice medicine.

Megan
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Carecloud takes the cake for all of the software systems I use daily!

Reviewed on 2017/09/12

Overall, I work in numerous systems every day and looking at the services compared to the price I...

Overall, I work in numerous systems every day and looking at the services compared to the price I think Carecloud is most definitely worth every penny. If you look at the seamless process of checking patients in and checking their eligibility, the system is extremely helpful compared to others. I always say, " You get what you pay for!" and Carecloud shows that on every level.

Pros

I like the all in one user friendliness! ERAs individually split up for billing secondary claims which makes them a breeze! Also, printing proof of timely filing from the patient screen helps out tremendously. The Collections app is probably my next favorite. I don't feel like I am stuck running reports all day. Instead, I can go in to my denial bucket and work the claims directly from there without having to run a report and then go to the patients one by one and then work the claims. I also love that it stores copies of all of the statements that I generate for each patient so when a patient calls regarding a balance and has a question, I can tell exactly what they are looking at!

Cons

The one thing I do not like about Carecloud is the inability to send claims on demand. If you miss pick-up at 8p.m. the claims have to wait until the next night. I wish we could get a change for this. Also, I wish when working with claims in the outbox that we could select as many as we want and then be able to change the delivery method all at one time, like printing without the claim form. It would save our office time as we have quite a few that have to go paper.

Brissa
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

WORST EMR - PRACTICES BEWARE!

Reviewed on 2019/08/27

Awful. Our original project manager left as soon as we launched the product. Then our lead...

Awful. Our original project manager left as soon as we launched the product. Then our lead contact left, then our sales rep, and they've continued to have HIGH turnover rates with their people, which is HUGE RED flag for the overall reputation of the company. They promised us all these changes would take place at the end of last year...has anything changed? No. We have had connectivity issues and when you call support they are completely useless and rude about the situation. It completely affects our operations and I would highly recommend you go elsewhere!

Pros

The only pro is that it is visually appealing and easy to follow. It looks like apps from the Apple Store...but don't let the fool you...keep reading.

Cons

Where do I begin? There is CONSTANT issues with connectivity, slowness, workflows that are completely inefficient, and so forth. We were sold on the reporting, but then come to find out, it only works if you use their billing side of the product. All other reports are not customizable and you're stuck with them. On top of that you get manipulated into this 3 year contract, and when there are changes you have to go through an entire process. I can continue but there is not enough room in this box...

Barbara
Overall rating
  • Industry: Mental Health Care
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Happy with CareCloud

Reviewed on 2016/06/03

Pros

I like the ease of use, the design is pleasing, and it's easy to navigate. The flexibility of inserting and moving sections, groups, findings is also a great benefit to charting.

Cons

There's not much I don't like. It would be great if when we record our times in the chart for an appointment with a patient/client, there would be an automatic calculation for the length.

Vicky
Overall rating
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Nice product

Reviewed on 2021/06/03

Decent software, provider was using it before I came onboard.

Decent software, provider was using it before I came onboard.

Pros

Billing was clean, claims corrections were easy. Posting was easy, I am no longer on this product but I would work on it again.

Cons

I don't remember the specifics as it has been a while since I worked on it, but I do remember that I liked it for billing.

Showing 5 reviews of 107 Read all reviews

CareCloud FAQs

Below are some frequently asked questions for CareCloud.

CareCloud offers the following pricing plans:

  • Starting from: US$499,00
  • Free Trial: Not Available

CareCloud has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

CareCloud supports the following languages:

English

CareCloud supports the following devices:

iPhone (Mobile), iPad (Mobile)

We do not have any information about what integrations CareCloud has

CareCloud offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

Related categories

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