Emburse Expense Enterprise (formerly Chrome River Expense)

Emburse Expense Enterprise (formerly Chrome River Expense)
About Emburse Expense Enterprise (formerly Chrome River Expense)
Emburse Expense Enterprise is a cloud-based expense reporting solution, which helps small to large businesses in finance, technology, healthcare, and other sectors create, submit, or approve expenses anytime, anywhere, on any device. It allows users to control costs with automated, real-time spend policy compliance monitoring and approval routing. Emburse Expense Enterprise offers various features such as receipt management, OCR (optical character recognition) technology, budgeting, forecasting, reporting, and more. Meet your global organization’s requirements by using our flexible compliance and routing engines.
Key benefits of Emburse Expense Enterprise (formerly Chrome River Expense)
- Reduce manual processing and handling of expense claims
- Enables organizations to gain deep visibility into employee expenses
- Lower expense processing costs through streamlined process efficiency
- Empowers companies to capture cost savings due to increased expense policy compliance
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Reviews
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- Industry: Law Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Powerful, Simple Expense Report Processing
Reviewed on 2022/04/25
This application was a lifesaver during the pandemic - so glad that we had completed implementation...
This application was a lifesaver during the pandemic - so glad that we had completed implementation in late 2019!
Pros
The OCR capability is outstanding - allows expenses to be captured either at time of issue using mobile app or by scan/email functionality. Eliminated much of the manual data entry previously involved with expense reporting. Customized business and compliance rules ensure that submission, routing, review and approval meet Firm policies.
Cons
The initial setup is very involved, as there are so many factors to consider. Once set up, however, the ongoing maintenance is very minimal.
- Industry: Wholesale
- Company size: 1,001–5,000 Employees
- Used Monthly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We Love It!
Reviewed on 2021/07/05
The spend visibility and compliance have been the biggest wins for us. We had none of this with our...
The spend visibility and compliance have been the biggest wins for us. We had none of this with our previous processes. It has also broadened our annual audit with the reporting capabilities.
Pros
It is so easy to use from both a user and an administrator perspective.
Cons
The software is great. The only negative that I could say is that we had some hiccups early on with the support team, but it was during a transition to the service model offered. Things have been much better with the new model.
Reasons for Switching to Emburse Expense Enterprise (formerly Chrome River Expense)
Chrome River had a great user interface and the pricing was better. We felt that the roadmap and innovation were superior and wanted to be able to integrate some of the other Emburse offerings easily.- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 0.0 /10
The worst Expense management system I have used in along time
Reviewed on 2022/08/19
Overall very bad, I am surprise that this site has any good reviews, I work with over 5000...
Overall very bad, I am surprise that this site has any good reviews, I work with over 5000 colleagues and everyone will tell a similar story, we are wasting hours on expenses compared to Expensify. I don't know if this is a cheap bit of software but think about the ROI and TCO for 5000 employees wasting and additional hour on expenses. THe main problem is the UI, and the mobile integration and the OCR. If you can't get those right you are wasting a lot of employee time. Avoid!
Pros
I literally don't like anything about this system, we used Expensify previously and it literally takes me 3 to 4 times longer to submit expenses, which means I am always behind.
Cons
The UI is very poorly designed, it needs binning and starting again with a decent UI design team, that actually watch users trying to interact with the system.
The mobile App is terrible, it times out, and does not integrate seamlessly with SSO, the mobile receipt upload does not work, so you have to download a second app for receipt upload.
One receipts are uploaded there are loads of OCR errors compared with other systems i have used.
Bug after bug, if you change currency (because it did not recognise) and manually change the currency you need to double check the FX rates they do not update, then it gives you an error.
You can not split bills and only pay personal expense , you need to calculate your business expense from the bill manually then write a note to explain.
The system waits to update your changes then it will give an error it does not error check as you go, so you waist loads of time reviewing.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chrome River Rocks Your Socks
Reviewed on 2020/03/16
Pros
This software provides everything we were looking for...and then more. The implementation was great and very easy to customize to our needs. The user experience has been nothing but positive through the first few months we have used the system.
Cons
N/A - everything about this product has been top notch. Implementation, End Users, Reporting, etc. Leaves nothing to be desired.
Reasons for Choosing Emburse Expense Enterprise (formerly Chrome River Expense)
Why didn't we make the switch sooner is the better question. This platform gives us everything we desired.Reasons for Switching to Emburse Expense Enterprise (formerly Chrome River Expense)
Again, there isn't one thing missing from this product. Each of the others had their own strengths but this combines them all.- Industry: Accounting
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Chrome River Expense Reporting
Reviewed on 2020/03/16
Pros
This software is very intuitive for the front-end user while handling all of the needs of the back-end user with all of the options of customization to fit the product to the company's needs like a glove.
Before we selected this product, we had a list of everything we wanted and then went to market. Every single product we demoed was lacking many items on our list. Right when we were about to give up, we demoed Chrome River and felt very confident with selecting this product.
The 1-2-3-Go Implementation was one of the best and quickest implementations I have ever been through. Communication and understanding as well as the technological knowledge was spot on.
Three months later things are still running super smooth, and customer service is great. Couldn't be more happy!
Cons
Honestly, at this point there is not anything that we have encounter that there has not been a resolution to.
Reasons for Switching to Emburse Expense Enterprise (formerly Chrome River Expense)
Full capability and flexibility and customizationEmburse Expense Enterprise (formerly Chrome River Expense) FAQs
Below are some frequently asked questions for Emburse Expense Enterprise (formerly Chrome River Expense).Q. What type of pricing plans does Emburse Expense Enterprise (formerly Chrome River Expense) offer?
Emburse Expense Enterprise (formerly Chrome River Expense) offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Contact Emburse for pricing details.
Q. Who are the typical users of Emburse Expense Enterprise (formerly Chrome River Expense)?
Emburse Expense Enterprise (formerly Chrome River Expense) has the following typical customers:
501–1,000, 1,001–5,000
Q. What languages does Emburse Expense Enterprise (formerly Chrome River Expense) support?
Emburse Expense Enterprise (formerly Chrome River Expense) supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Traditional Chinese, Turkish, Ukrainian
Q. Does Emburse Expense Enterprise (formerly Chrome River Expense) support mobile devices?
Emburse Expense Enterprise (formerly Chrome River Expense) supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Emburse Expense Enterprise (formerly Chrome River Expense) integrate with?
Emburse Expense Enterprise (formerly Chrome River Expense) integrates with the following applications:
Cvent Event Management, Demandbase One, Dynamics 365, Ellucian, NetSuite, QuickBooks Online, SAP HANA Cloud, Sage 100, Sage Intacct, Salesforce Sales Cloud, UKG Pro, Workday HCM
Q. What level of support does Emburse Expense Enterprise (formerly Chrome River Expense) offer?
Emburse Expense Enterprise (formerly Chrome River Expense) offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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