Firefish

Combined recruitment marketing and CRM software

4,7 /5 (122 reviews) Write a Review!

Firefish Overview

What is Firefish?

Firefish Software combines your CRM and ATS with your recruitment website and marketing channels so you maximise job ad visibility, increase candidate engagement, streamline your recruitment processes and make more right-fit placements as a result.

Firefish is built around real recruiter needs and responds to the challenges that our customers face in this tough but rewarding job. Our team are all ex-recruiters and know this industry inside out, and that's what makes our software so effective.

Innovate your recruitment process by joining the dots between...

• Your data-driven recruitment website
• Your recruitment marketing channels
• Your Applicant Tracking System (ATS)
• Your Customer Relationship Management (CRM) system
• Reports and KPIs - so you can learn what's working and what's not for your business!

Firefish Overview

Pricing

Starting from
£54,00/month

Pricing options

Free Trial
Subscription
Value for money

Starting from £54 per user/month when billed annually, or £65 per user/month when billed monthly. Full pricing information is available on our website.


Firefish Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia
Supported Languages
English

Firefish Reviews

Firefish Reviews

Overall rating
4,7
/
5
Excellent
94

Very good
24

Average
4

Poor
0

Terrible
0

Value for Money
4,7
Features
4,5
Ease of Use
4,7
Customer Support
4,9
97% recommended this app
Rob S.

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved...

From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish.

Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.


Stacey H.

How can you not love the fish?


Claire B.

Does what we need to a basic level, but, we have found a number of limitations which slow us...


Ellena T.

Fantastic Support Team!

My overall experience with Firefish is positive. The software is easy to use and they are continually updating and evolving the product. The fishtank is an innovative idea, and really reflects the ethos of Firefish as a whole - they care about their customer. Their support team is second to none and always make time to help when required (which can sometimes be a few times a day!).


Simon W.

Firefish - You are everything we wanted and much more

A CRM that works with and for us, what is there not to like.

Since day one the staff have been friendly and helpful and not question is a burden.


Rob S.
Industry: Information Technology & Services
Company size: 11-50 Employees

Amazing forward thinking recruitment CRM built by a passionate team - I only wish we'd moved sooner!

Used Daily for 1-5 months
Reviewed on 2020/07/03
Review Source: Capterra

From the initial enquiry/demos through to the migration, going live and onboarding - I cannot fault the team at Firefish.

Almost 2 months into using the product daily we are really getting to grips with things and the fact they listen to their customers and update the product on a regular basis is invaluable especially compared to our previous CRM.

Pros

Firefish is fast and easy to use which encourages recruitment consultants to use it fully, unlike other systems where consultants only populate it because they "have to".

The whole team at Firefish are passionate about the product and this really shows! You feel like a valued customer and nothing is too much work.

Coming from a CRM we had used for over 15 years I was nervous about the integration but the process was so well managed and all aspects of the migration were taken into consideration with "no stone unturned" so there weren't any unexpected surprises when we went live.

Features like the candidate portal and straightforward website integration are great too - it gives candidates the ability to manage their own account, browse/apply for jobs and receive tailored job alerts based on their preferences.

Cons

Not many to be honest. There is no in-built document editor (but we have found a simple workaround for this) and some of the reporting took a bit of getting used to. There are a few features we would like to see but other customers have suggested these so it should only be a matter of time before they are implemented.

Having said that though, the community is fantastic and the ability to raise and vote on ideas is great. If your business really needs a specific feature this is something that can be developed (at a reasonable cost).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Stacey H.
Industry: Automotive
Company size: 2-10 Employees

How can you not love the fish?

Used Daily for 2+ years
Reviewed on 2019/06/21
Review Source: Capterra

Pros

Before purchasing Firefish we conducted a full search of other products on the market. What ultimately swung it for us came down to 3 things:

1) The easy layout and use of the software
2) The customisation's available
3) The passion and help of the support staff

We felt from day one that the team at Firefish understood our business and at the time it was a very complicated one! They supported us and did everything they could to accommodate our requirements, we didn't just feel like a number to them!

We spent a good amount of time talking to Firefish over voice calls having training sessions which were beneficial and they answered any queries we had, and those they couldn't answer at the time, they took away and came back to us on.

The software itself is very easy to use. There are of course tweaks that every business feels it could benefit from, and what's good about Firefish is that you can make suggestions to the Company for feature improvements and they do their best to implement these improvements.

I really can't fault the Firefish software, the support staff, or their Company ethos.

Cons

Cons? Hmmm this is a tough one because I'm not sure there are any. Possibly and maybe the only thing I could suggest would be the option to have a member of Firefish come to your business to help set up and implement the database so that all features are used to their fullest. With how busy our daily lives are here, and the fact that we had to set the system up as we used it because of the situation we were in at the time, 2 years on we are still learning about some features which had we known about in the beginning would save a lot of tedious work now!

But I have no negative thoughts or comments about the system at all. It's a very intelligent piece of software that fits our needs perfectly.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Claire B.

Does what we need to a basic level, but, we have found a number of limitations which slow us down

Used Daily for 1+ year
Reviewed on 2017/10/25
Review Source: Capterra

Pros

Great for posting jobs and general connectivity with other sites. Like the recruitment registration/webpage. Reasonable workflow process, but slower than that of other systems I have used in past.

Cons

Worried about GDPR compliance and technical support have not been able to help, no spell check on emails, no ability to save documents onto the system and edit them from there. Even with tweaking, emails from the system look different from our outlook mails. Some of the templates are quite poor and take quite a bit of tweaking.

Response from Firefish Software

We're really pleased at how much work we've put into the GDPR and compliance side of the product, with dedicated features now built into the system to ensure you're swimming to success!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Ellena T.
Industry: Staffing & Recruiting
Company size: 11-50 Employees

Fantastic Support Team!

Used Daily for 1+ year
Reviewed on 2019/07/30
Review Source: Capterra

My overall experience with Firefish is positive. The software is easy to use and they are continually updating and evolving the product. The fishtank is an innovative idea, and really reflects the ethos of Firefish as a whole - they care about their customer. Their support team is second to none and always make time to help when required (which can sometimes be a few times a day!).

Pros

Firefish has allowed the whole company (front and back office) to get involved with all aspects of the Recruitment Process. The system is easy to use and has brilliant functionality. One thing that particularly stands out to me about Firefish is the people behind it. I have been in contact with lots of the team and always receive a prompt, friendly and helpful response. They go above and beyond to ensure your query is solved and often follow up with improvements or further solutions. Thank you!

Cons

The Marketing side can sometimes be slightly limiting but they are always making improvements and often have a walk around for something we'd like to do.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Simon W.
Industry: Staffing & Recruiting
Company size: 2-10 Employees

Firefish - You are everything we wanted and much more

Used Daily for 1-5 months
Reviewed on 2019/06/25
Review Source: Capterra

A CRM that works with and for us, what is there not to like.

Since day one the staff have been friendly and helpful and not question is a burden.

Pros

The simple and honest answer is everything.

When WDCS started looking for a CRM system we had lots of criteria and instantly thought about another product that we have used for multiple years, but when we visited the Firefish stand and the recruitment expo it all became a "no brainer"!

In Firefish we found a system that catered for all our needs and actually thought for us and helped us increase candidate and client contact. The platform itself is very user friendly and very easy on the eye, it allows you to input KPI, Sales figures and actual billings and run reports. The part that impressed me the most was that we are able to allow candidates to access and update their own profile and make the decision themselves if they want to receive job updates, newsletters and are happy with WDCS Data compliance.

I haven't even mentioned connecting it to the job boards and being able to run our own adverts from Firefish and post on to partnered sites.

Definitely above all else the ease of use has to be the biggest thumbs up!

If you are reading this and not using Firefish then you are definitely missing out!

Cons

So far nothing that I don't like about it, far superior to other systems that I've used in the past

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 122 user ratings
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Firefish Pricing

Firefish Pricing

Starting from
£54,00/month
Free Trial
Subscription
Value for money

Starting from £54 per user/month when billed annually, or £65 per user/month when billed monthly. Full pricing information is available on our website.

Starting from £54 per user/month when billed annually, or £65 per user/month when billed monthly. Full pricing information is available on our website.

Value for Money
4,7/5
Based on 122 user ratings
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Firefish Features

Firefish Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,5/5
Based on 122 user ratings
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Categories

Additional information for Firefish

Additional information for Firefish

Key features of Firefish

  • Business planning
  • CRM
  • Candidate Portal
  • Custom candidate application process
  • Employer Portal
  • Full ATS
  • Fully integrated recruitment website
  • Integration with Microsoft Outlook, Office, and Gmail
  • Intelligent potential job/candidate match suggestions
  • Job alerts
  • Job posting
  • KPIs
  • Reports and analytics
  • Social media integration
  • Web CMS

Benefits

• Convert 45% of candidates through your own recruitment website with job pages that look great, are SEO-friendly and fully optimized for Google for jobs.
• Get maximum visibility on job ads by multi-post jobng across job boards and 180 social media networks with just a click.
• Turn your recruitment database into an active network that your recruiters turn to first because it’s crackling every day with exclusive candidates. The Firefish ATS lets you keep close track of your candidates from first touch through to placement.
• By combining all your recruitment activities into one place, you can create custom reports you know you can trust. Ensure recruiters start every day right with a daily overview of to-do lists, recruitment sales targets and KPIs to keep everyone on track.
• Firefish integrates with all the best recruitment tools to help you streamline your processes and make your days as productive as they can be.

Firefish FAQs

Firefish FAQs

Below are some frequently asked questions for Firefish.

Q. What type of pricing plans does Firefish offer?

Firefish offers the following pricing plans:

Starting from: £54,00/month

Pricing model: Subscription

Free Trial: Not Available

Starting from £54 per user/month when billed annually, or £65 per user/month when billed monthly. Full pricing information is available on our website.

Q. What are the main features of Firefish?

Firefish offers the following features:

  • Business planning
  • CRM
  • Candidate Portal
  • Custom candidate application process
  • Employer Portal
  • Full ATS
  • Fully integrated recruitment website
  • Integration with Microsoft Outlook, Office, and Gmail
  • Intelligent potential job/candidate match suggestions
  • Job alerts
  • Job posting
  • KPIs
  • Reports and analytics
  • Social media integration
  • Web CMS

Q. Who are the typical users of Firefish?

Firefish has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Firefish support?

Firefish supports the following languages:

English

Q. What type of pricing plans does Firefish offer?

Firefish has the following pricing plans:

Subscription

Q. Does Firefish support mobile devices?

We do not have any information about what devices Firefish supports

Q. What other apps does Firefish integrate with?

Firefish integrates with the following applications:

Facebook, Gmail, Google Analytics, LinkedIn, Microsoft 365, Microsoft Azure, Microsoft Outlook, Twitter

Q. What level of support does Firefish offer?

Firefish offers the following support options:

FAQs, Knowledge Base, Phone Support, Video Tutorials, Forum, Online Support