ZipRecruiter

ZipRecruiter

Job posting & applicant tracking software

4.1/5 (5231 reviews)

ZipRecruiter Overview

ZipRecruiter enables companies to post to multiple free job boards with a single submission and vet all applicants through simple-to-setup online interviews. Designed for recruiting, hiring, job posting, candidate screening, and applicant tracking, ZipRecruiter allows businesses to post to multiple job boards with one submission, screen candidates with simple-to-set-up online interviews, toggle between answers and resumes, and more.

The application allows users to create custom branded job posts either by filling in a form or customizing a pre-built template, and facilitates multi-city job posting for the broadest possible job ad exposure. Multiple users can be added to an account to collaborate on rating and vetting candidates.

Pricing

Starting from
N/A
Pricing options
Free Trial
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom, United States

Supported Languages

English

ZipRecruiter Reviews

Overall rating
4.1/5
76% positive reviews
2296
Excellent
1670
Very good
925
Average
233
Poor
107
Terrible
Brian H.

For when you need a job, or a new employee, in a zip...

Used Daily for 2+ years
Reviewed on 2019/08/20
Review Source: Capterra

It gets exhausting submitting applications for available positions now that virtually all employers application process is now online. Having to enter the same information, over and over, turns the job hunt from being a propitious event full of hope and promise into a dull, dreary task full of monotony. Many times I have found a position I am very interested in and would qualify for, but end up not applying simply out of dread. As a result, many companies have missed out on the best employee for the job: me!

ZipRecruiter turns the job hunt experience around on its head. It's based on the premise that today's fast-paced business environment leaves prospective applicants little time and impetus to apply for the open positions employers need to fill. In order to attract the best candidates for listed openings - many of whom are already employed and have time constraints - the new user on ZipRecruiter's platform "applies" for a "job" in the form of filling out their profile. From there, the user simply needs to peruse job listings, and when something of interest is found, he or she clicks on "apply" and for most positions, that's it, they are done - in a zip! Employers receive the profile data which serves as the application for the posted job, and their unique approach facilitates finding the best candidates for the position.

Pros

As a project work employee that relies on my employer being awarded relevant contracts, my job search for more permanent, suitable employment has been sporadic but ongoing for several years now. ZipRecruiter turns an otherwise off-putting chore into a simple, easy task, that lets the busy professional apply for job openings with one click and that's it for most listed positions.

Cons

ZipRecruiter's algorithm for recommendations matching job seekers with job openings could use some fine-tuning.

Response from ZipRecruiter

Hello Brian,

Thank you very much for taking the time to review ZipRecruiter, your feedback is very important to us! We are happy to hear that you had a good experience with us and our platform. We try to make finding a job as easy as possible. Good luck in your job search and thank you for letting Ziprecruiter be part of it. If you need any assistance with anything, feel free to contact our Customer Success Team by calling 877-252-1062. We are now available 24/7

Kind Regards,

Tier II Support

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Eddie B.

ZipRecruiter is still going strong!

Used Weekly for 1+ year
Reviewed on 2019/08/15
Review Source: Capterra

ZipRecruiter is great for assisting our clients in smaller to mid-size markets where we don't have a large candidate flow already in place. ZipRecruiter lets us target candidates with greater detail than other services. Example: Targeting a specific suburb or zip code of Chicago instead of (LinkedIn) "The Greater Chicago Area" - This ability to dig into locations and source from the database is outstanding!

Pros

Overall ZipRecruiter seems to be experiencing a resurgence in attracting high caliber applicants within the service industry from what I've seen overall in the last year. The database is another great tool that gives us access to candidates that we wouldn't get on other platforms such as Indeed. Not only that, but I feel it's a higher level of professional candidates across the board. The user interface is very easy to learn and you can customize alerts to your liking.

Cons

I felt for a while the site was a little dated, but it appears that they've modernized their look, user interface and are still able to attract top-notch talent. I think the value for service is greater when you're able to buy in larger quantities than on an individual basis, but that's the nature of the business.

Response from ZipRecruiter

Hi Eddie!

Thank you so much for providing your wonderful and extensive feedback with us! We're so glad you've found success within your hiring journey while utilizing ZipRecruiter.

Our product team is constantly making updates based on our customer's feedback! We encourage you to stay on the lookout for any upcoming advancements.

As always, our team is here to help. We're here 24/7, so please always feel welcome to contact us directly for assistance.

Happy Hiring!

Kind Regards,
Tier III Support

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
John N.

The best tool to recruit the high callibre candidates.

Used Daily for 1+ year
Reviewed on 2019/07/22
Review Source: Capterra

I have gained much of the benefits from the whole recruiting procedure which had allowed me to gain more insights about the right candidates and connecting me with them. It allows me to filter the high caliber candidates in a more efficient way rather than the standard channels which only brings out the available individuals. It always led me towards making the right choices for me as well as for my company.

Pros

The overall effectiveness of this tool depends on whom and from which industry sector you are trying to hire the candidates. There are some productive results from few campaigns and quite low for the other ones. Well, it is quite easy to post the required position without any kind of struggle at all and within few minutes its starts infiltrating the appropriate candidates for you. The ads are most visually pleasing and attracts more audience with creative content lines. We can also filter the right candidate for us by targeting specific candidates, location, education and experience. It is great recruiting tool specifically for the recruiters allowing them to improve the efficiency of their work.

Cons

This tool brings itself some serious issues that requires the attention of the users and the management. The foremost thing that requires utmost improvement is their own customer support which always doesn't responds to us in more directly way. They always try to lure us with some hefty pricey plans which are not even required at all. There's also abundance of notifications and alerts that we have to sort out manually. The recruiting process is somehow simplified with this tool but it is mostly same like mailing approach and not anything much better.

Response from ZipRecruiter

Hi John,

Thank you for taking the time to provide us with feedback. We at Ziprecruiter want you to know that we want to provide the best customer service to you. We are also pleased you feel we are the best tool to recruit in hiring high caliber candidates.

We are also glad to see that the ads are pleasing visible and can apply for positions within minutes.

If you ever need anything else, our team is available to you 24/7!

Dionne
ZipRecruiter
Customer Care

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Beth E.

Good but not Great

Used Daily for 2+ years
Reviewed on 2019/06/12
Review Source: Capterra

I've stopped using ZipRecruiter do to Customer Service related issues. I was offered a lifetime discount and so many resume views per month upon signing up and then a year later was told that they were no longer honoring their initial offer and I should never have been offered that in the first place. That was it for me, I had a generally positive experience with them, but I can't pay money to a company that doesn' t keep their word, and they didn't care about keeping me as a customer either. No apologies or another form of compensation was offered, just a simple shouldn't have happened, sorry about your luck (without the sorry). So, I took my business elsewhere.

Pros

ZipRecruiter is a good product, but it also depends on who you are trying to hire. Some industries get a better response rate than others. I like the overall quality of applicants. It's easy to use the self-explanatory system. You generally start receiving applications within seconds of posting jobs, if it's in the category that does well with their audience.

Cons

Their system algorithm is a bit off; I will get a candidate they recommend to me that either doesn't have the right experience at all or has terrible job tenure but will have a "High" rating. I understand that they are not a deciding factor based on Job Tenure, but anyone who is a hiring manager knows that job tenure is significant. Another thing I didn't like about using ZipRecruiter is they recommend your jobs based on specific information that sometimes isn't' allowed to be shared upfront, like salary or client name and based on this you get a lower view rates and lower recommendations. It should be based solely on credentials of candidates applying that jobs are recommended too, NOT based on those things. Another thing I didn't like about ZipRecruiter is that locations have to be exact; you were able to post as a "work from home" or "remote" opportunities in the location option. They did have a tag for it, but then you couldn't specify industry because you had to tag it as remote and not say "healthcare."

Response from ZipRecruiter

Hello Beth,

Thank you for taking the time to submit this review as your feedback is very important to us!

Although our system does work to identify the best-matched candidates for your job, there are several other tools that we encourage all customers to take advantage of to help better their chances of finding the right candidate and filtering out those who do not meet your standards. We also provide great free features to help increase your visibility, such as social media integration and job optimization. We want you to be able to make those hires quickly and efficiently and we understand how time consuming it can be to make the perfect hire!

If we ever have the pleasure of assisting you with your hiring needs in the future, we would be more than happy to walk you through those additional features. We are open 24/7 at Ziprecruiter for your convenience.

Kind Regards,

Tier II Customer Support

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10
Verified Reviewer

Sometimes Frustrating

Used Daily for 2+ years
Reviewed on 2019/03/20
Review Source: Capterra

I found that there were some different jobs on this site that weren't on others (careerbuilder, indeed). Applying was frustrating as described. There was no way to follow up. I felt like I applied and my application fell into a black hole. I never knew if the employer received it. Looking for a job is very frustrating and time-consuming. Better search criteria are SO helpful to narrow down opportunities and focus on the better fit opportunities. I did not receive one single "call back" on my application for the 2 + years I used this site to apply for positions. I had better luck with Indeed. (Additionally, Indeed is more favored by employers and I found more listings on that site.)

Pros

the job descriptions were usually clear and the "ad" was nicely laid out and visually appealing. Information about the job hours and benefits were clear so I didn't waste time applying for a position that I later found out didn' fit my needs. There was also the option of requesting a salary range if none was given. However, I found most employers did not respond to the request. The option of getting more information on a job is very appealing and it would have been a great feature to be able to offer that.

Cons

When you click on the apply, the site automatically sends your last saved resume and cover letter. Since I feel it is very important to customize the cover letter for the position, I was frustrated that if I clicked reply, my information was sent and there was no way to resend a cover letter. This was a big negative because I had a varied background and needed to emphasize why I was a good match. I also needed to explain my decision to switch careers and except a position that was a lot different than my previous one. Also, there was no way to follow up on jobs that I applied for. The information on some positions was not enough to make a decision whether to apply. I realize that information depends a lot on the employer but sometimes, the job description needed more "meat". I am an older professional and was not interested in applying for every job that listed in my field.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10

ZipRecruiter Pricing

Starting from
N/A
Pricing options
Free Trial
Open Source
Subscription
Value for money

A 4-day free trial is available, after which ZipRecruiter offer month-to-month subscription pricing.

Fees vary based on what features are needed and the number of jobs available.

ZipRecruiter Features

  • Activity Dashboard
  • Applicant Tracking
  • Automatic Notifications
  • Customizable Branding

  • API
  • Activity Tracking
  • Automatic Reminders
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integration

Additional information for ZipRecruiter

Key features of ZipRecruiter

  • Activity dashboard
  • Advertising management
  • Applicant tracking
  • Applications management
  • Automatic notifications
  • Candidate matching
  • Candidate screening
  • Customizable branding
  • Customizable templates
  • Geotargeting
  • Job application management
  • Job posting
  • Jobs board
  • Multi-channel distribution
  • Pre-screening
  • Quality control
  • Real time notifications
  • Resume database
  • Resume management
  • Resume search
  • Social advertising
  • Social recruiting

Benefits

  • Save time posting to job boards as postings are sent to over 100 job sites with just one click.

  • Centrally manage responses to ads across all job boards and identify the best candidates.

  • Get instantly matched with candidates automatically and receive notifications as new matches are made.

  • Review candidates based on their resume or setup pre-screening questions.

  • Benefit from social network posting to Facebook and Twitter to reach a wider audience.

  • ZipRecruiter FAQs

    Below are some frequently asked questions for ZipRecruiter.

    Q. What type of pricing plans does ZipRecruiter offer?

    ZipRecruiter offers the following pricing plans:

    Pricing model: Open Source, Subscription

    Free Trial: Available

    A 4-day free trial is available, after which ZipRecruiter offer month-to-month subscription pricing.

    Fees vary based on what features are needed and the number of jobs available.

    Q. What are the main features of ZipRecruiter?

    ZipRecruiter offers the following features:

    • Activity dashboard
    • Advertising management
    • Applicant tracking
    • Applications management
    • Automatic notifications
    • Candidate matching
    • Candidate screening
    • Customizable branding
    • Customizable templates
    • Geotargeting
    • Job application management
    • Job posting
    • Jobs board
    • Multi-channel distribution
    • Pre-screening
    • Quality control
    • Real time notifications
    • Resume database
    • Resume management
    • Resume search
    • Social advertising
    • Social recruiting

    Q. Who are the typical users of ZipRecruiter?

    ZipRecruiter has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does ZipRecruiter support?

    ZipRecruiter supports the following languages:

    English

    Q. What type of pricing plans does ZipRecruiter offer?

    ZipRecruiter has the following pricing plans:

    Open Source, Subscription

    Q. Does ZipRecruiter support mobile devices?

    ZipRecruiter supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ZipRecruiter integrate with?

    ZipRecruiter integrates with the following applications:

    Bitium, CATS, Crelate Talent, FreshBooks, Greenhouse, JazzHR, PCRecruiter, Recruiterbox, TAM, Workable

    Q. What level of support does ZipRecruiter offer?

    ZipRecruiter offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support