ZipRecruiter

ZipRecruiter

Job posting & applicant tracking software

4.1/5 (4488 reviews)

ZipRecruiter Overview

ZipRecruiter enables companies to post to multiple free job boards with a single submission and vet all applicants through simple-to-setup online interviews. Designed for recruiting, hiring, job posting, candidate screening, and applicant tracking, ZipRecruiter allows businesses to post to multiple job boards with one submission, screen candidates with simple-to-set-up online interviews, toggle between answers and resumes, and more.

The application allows users to create custom branded job posts either by filling in a form or customizing a pre-built template, and facilitates multi-city job posting for the broadest possible job ad exposure. Multiple users can be added to an account to collaborate on rating and vetting candidates.

Pricing

Starting from
N/A
Pricing options
Free Trial
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United Kingdom, United States

Supported Languages

English

ZipRecruiter Reviews

Overall rating
4.1/5
76% positive reviews
1983
Excellent
1445
Very good
776
Average
201
Poor
85
Terrible
Beth E.

Good but not Great

Used Daily for 2+ years
Reviewed on 2019/06/12
Review Source: Capterra

I've stopped using ZipRecruiter do to Customer Service related issues. I was offered a lifetime discount and so many resume views per month upon signing up and then a year later was told that they were no longer honoring their initial offer and I should never have been offered that in the first place. That was it for me, I had a generally positive experience with them, but I can't pay money to a company that doesn' t keep their word, and they didn't care about keeping me as a customer either. No apologies or another form of compensation was offered, just a simple shouldn't have happened, sorry about your luck (without the sorry). So, I took my business elsewhere.

Pros

ZipRecruiter is a good product, but it also depends on who you are trying to hire. Some industries get a better response rate than others. I like the overall quality of applicants. It's easy to use the self-explanatory system. You generally start receiving applications within seconds of posting jobs, if it's in the category that does well with their audience.

Cons

Their system algorithm is a bit off; I will get a candidate they recommend to me that either doesn't have the right experience at all or has terrible job tenure but will have a "High" rating. I understand that they are not a deciding factor based on Job Tenure, but anyone who is a hiring manager knows that job tenure is significant. Another thing I didn't like about using ZipRecruiter is they recommend your jobs based on specific information that sometimes isn't' allowed to be shared upfront, like salary or client name and based on this you get a lower view rates and lower recommendations. It should be based solely on credentials of candidates applying that jobs are recommended too, NOT based on those things. Another thing I didn't like about ZipRecruiter is that locations have to be exact; you were able to post as a "work from home" or "remote" opportunities in the location option. They did have a tag for it, but then you couldn't specify industry because you had to tag it as remote and not say "healthcare."

Response from ZipRecruiter

Hello Beth,

Thank you for taking the time to submit this review as your feedback is very important to us!

Although our system does work to identify the best-matched candidates for your job, there are several other tools that we encourage all customers to take advantage of to help better their chances of finding the right candidate and filtering out those who do not meet your standards. We also provide great free features to help increase your visibility, such as social media integration and job optimization. We want you to be able to make those hires quickly and efficiently and we understand how time consuming it can be to make the perfect hire!

If we ever have the pleasure of assisting you with your hiring needs in the future, we would be more than happy to walk you through those additional features. We are open 24/7 at Ziprecruiter for your convenience.

Kind Regards,

Tier II Customer Support

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10

Sometimes Frustrating

Used Daily for 2+ years
Reviewed on 2019/03/20
Review Source: Capterra

I found that there were some different jobs on this site that weren't on others (careerbuilder, indeed). Applying was frustrating as described. There was no way to follow up. I felt like I applied and my application fell into a black hole. I never knew if the employer received it. Looking for a job is very frustrating and time-consuming. Better search criteria are SO helpful to narrow down opportunities and focus on the better fit opportunities. I did not receive one single "call back" on my application for the 2 + years I used this site to apply for positions. I had better luck with Indeed. (Additionally, Indeed is more favored by employers and I found more listings on that site.)

Pros

the job descriptions were usually clear and the "ad" was nicely laid out and visually appealing. Information about the job hours and benefits were clear so I didn't waste time applying for a position that I later found out didn' fit my needs. There was also the option of requesting a salary range if none was given. However, I found most employers did not respond to the request. The option of getting more information on a job is very appealing and it would have been a great feature to be able to offer that.

Cons

When you click on the apply, the site automatically sends your last saved resume and cover letter. Since I feel it is very important to customize the cover letter for the position, I was frustrated that if I clicked reply, my information was sent and there was no way to resend a cover letter. This was a big negative because I had a varied background and needed to emphasize why I was a good match. I also needed to explain my decision to switch careers and except a position that was a lot different than my previous one. Also, there was no way to follow up on jobs that I applied for. The information on some positions was not enough to make a decision whether to apply. I realize that information depends a lot on the employer but sometimes, the job description needed more "meat". I am an older professional and was not interested in applying for every job that listed in my field.

Rating breakdown

Ease of Use

Likelihood to recommend

7.0/10

For me, ZipRecruiter features stand out and rise above the rest.

Used Daily for 6-12 months
Reviewed on 2018/06/02
Review Source: Capterra

I am still evaluating the benefits, however, based on the features I have seen so far, and the ease of use - compared to the rest, it is currently the goto job search/employment application.

Pros

Like most job search sites, ZipRecruiter has the expected features for filling out a profile and uploading a resume. It does, however, have some really great standout features. The tailored suggested job notifications seem to really be in line with the types of positions that are appropriate based on recent searches or key-words. Far too often job alerts from other job search sites are a bit or way off-base from what the intended search goal is. The feature I like best is the notifications that alert you if your resume has been viewed, or if a viewer has given a thumbs up. Additionally, the metrics offered when a resume is viewed multiple times is great. For example, an alert may say "Your resume was viewed a second time - only 25% of applicants have a second view." I think this helps applicants keep a positive outlook and return to using the product. With other job search sites, after sending a resume, you are left in the dark. To top it off, this information is available whether you use the website or the ZipRecruiter mobile app. I use the Android version of the app, and the ZipRecruiter notifications are notifications I look forward to.

Cons

ZipRecruiter offers quite a full-featured job search product, and it is my favorite. If there was an area for improvement, I would say it is the references section. It would be nice to be able to either link to existing references and carry them over (for example via Linkedin) or copy and paste a reference with contact info for verification as an additional option rather than only having the option to ask for a reference.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Danah A.

Making job applications a breeze!

Used Other for 2+ years
Reviewed on 2019/02/06
Review Source: Capterra

If you are looking for a fast and easy experience for looking/applying for jobs, ZipRecruiter should definitely be the first place you look at! It is one of my favorite job search engines out there, as it allows me to look at numerous job openings all at once. Saving some positions to apply to later can definitely come in handy when I need to be somewhere else, but if the quick apply option is there, that cuts down on my time and with just a click I am all done.

Pros

I have used ZipRecruiter to search and apply for many jobs, not only for me but for my husband as well. Here's what I love the most about it:

- The ease of finding a job and location using the search tool.
- The positions recommendations it gives (which leads to many other potential positions I may overlook), even in nearby locations of the zipcode I input.
- The "Quick Apply" feature which saves me a ton of time of not having to enter my information again and again.
- The ability to check back and look at all the "Applied Jobs" I've applied to. This gives me a way to check on the status of my application. Most importantly, I am able to see if the employer has or has not viewed my application.

Cons

Personally, I don't think the "Am I Qualified?" button is very helpful. I've tried it before, but it would have me enter my email and yet I wouldn't receive anything. Also, many times I would get an email that says that ZipBot has a message waiting for me and when I press on the link to check my messages on my account, I don't find any. Even when the message icon is clearly showing me that there are messages waiting for me, I can never seem to find any when I press on it. Also, I used to get a lot of emails about job recommendations which would completely overload my inbox. Yes, I would like to receive job recommendations to apply for, but not the amount that I was being sent on a daily basis. I wish there was an option to limit those.

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Amanda S.

Not as helpful as I thought

Used Daily for 1+ year
Reviewed on 2018/12/31
Review Source: Capterra

While zip recruiter did help me find many job postings, the postings that came up in my searches did not always apply to the position that I was looking for nor did they necessarily apply to the search dates and I was therefor often shown postings for jobs that were more than a month old and would likely not even be available anymore. The site was not nearly as helpful in finding a job as I thought it would be.

Pros

ZipRecruiter is easy to use and it does provide a decent amount of employment opportunity postings.

Cons

My biggest issue with ZipRecruiter is the reliability of the employment opportunities listed. Many times I have seen job postings and clicked on them only to find that they were actually misleading staffing agency postings that were posted in order to lure people into applying for a job that did not exist. Also, I did often find job postings that did not fit within the search range that I had put in as far as the date of the job posting was concerned.

Response from ZipRecruiter

Hi Amanda,

Thank you for the time you've taken to provide us with your valuable feedback. We're sorry to hear of any less than pleasant experience while utilizing ZipRecruiter for your job search.

We do aim to provide our job seekers with the most relevant search results possible. Our dedicated customer care team would be happy to provide some helpful tips to get the most out of your job seeker profile!

Please feel welcome to email us directly at [email protected] at any time.

If you feel you have come across a job ad that may be against our terms of use, please contact our Trust and Safety team directly at [email protected] They will look into this and get back to you regarding these matters.

We wish you the best of luck on your job search!

Kind Regards,
Tier III Support

Rating breakdown

Ease of Use

Likelihood to recommend

4.0/10

ZipRecruiter Pricing

Starting from
N/A
Pricing options
Free Trial
Open Source
Subscription
Value for money

A 4-day free trial is available, after which ZipRecruiter offer month-to-month subscription pricing.

Fees vary based on what features are needed and the number of jobs available.

ZipRecruiter Features

  • Activity Dashboard
  • Applicant Tracking
  • Automatic Notifications
  • Customizable Branding

  • API
  • Activity Tracking
  • Automatic Reminders
  • Customizable Reporting
  • Data Import/Export
  • Employee Database
  • Employee Management
  • Employee Onboarding
  • Employee Portal
  • Employee Self Service
  • Performance Management
  • Real Time Reporting
  • Recruiting Management
  • Reporting & Statistics
  • Third Party Integration
  • Time & Attendance Tracking

Additional information for ZipRecruiter

Key features of ZipRecruiter

  • Activity dashboard
  • Advertising management
  • Applicant tracking
  • Applications management
  • Automatic notifications
  • Candidate matching
  • Candidate screening
  • Customizable branding
  • Customizable templates
  • Geotargeting
  • Job application management
  • Job posting
  • Jobs board
  • Multi-channel distribution
  • Pre-screening
  • Quality control
  • Real time notifications
  • Resume database
  • Resume management
  • Resume search
  • Social advertising
  • Social recruiting

Benefits

  • Save time posting to job boards as postings are sent to over 100 job sites with just one click.

  • Centrally manage responses to ads across all job boards and identify the best candidates.

  • Get instantly matched with candidates automatically and receive notifications as new matches are made.

  • Review candidates based on their resume or setup pre-screening questions.

  • Benefit from social network posting to Facebook and Twitter to reach a wider audience.

  • ZipRecruiter FAQs

    Below are some frequently asked questions for ZipRecruiter.

    Q. What type of pricing plans does ZipRecruiter offer?

    ZipRecruiter offers the following pricing plans:

    Pricing model: Open Source, Subscription

    Free Trial: Available

    A 4-day free trial is available, after which ZipRecruiter offer month-to-month subscription pricing.

    Fees vary based on what features are needed and the number of jobs available.

    Q. What are the main features of ZipRecruiter?

    ZipRecruiter offers the following features:

    • Activity dashboard
    • Advertising management
    • Applicant tracking
    • Applications management
    • Automatic notifications
    • Candidate matching
    • Candidate screening
    • Customizable branding
    • Customizable templates
    • Geotargeting
    • Job application management
    • Job posting
    • Jobs board
    • Multi-channel distribution
    • Pre-screening
    • Quality control
    • Real time notifications
    • Resume database
    • Resume management
    • Resume search
    • Social advertising
    • Social recruiting

    Q. Who are the typical users of ZipRecruiter?

    ZipRecruiter has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does ZipRecruiter support?

    ZipRecruiter supports the following languages:

    English

    Q. What type of pricing plans does ZipRecruiter offer?

    ZipRecruiter has the following pricing plans:

    Open Source, Subscription

    Q. Does ZipRecruiter support mobile devices?

    ZipRecruiter supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does ZipRecruiter integrate with?

    ZipRecruiter integrates with the following applications:

    Bitium, CATS, Crelate Talent, FreshBooks, Greenhouse, JazzHR, PCRecruiter, Recruiterbox, TAM, Workable

    Q. What level of support does ZipRecruiter offer?

    ZipRecruiter offers the following support options:

    Forum, Knowledge Base, Online Support, Phone Support