Fuze

4.1 (75)
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Multi-channel support for customers, partners & staff

About Fuze

Licensed or hosted software solution providing multi-channel support to customers, partners, staff and other stakeholders across your organization's entire ecosystem. Customer care is just the beginning. Comprehensive and modular software suite only requiring a web browser. Term agreements available, but month-to-month also welcome. Modules include: knowledge base, case mgmt., contact mgmt, feedback mgmt., chat, 2-way secure communications, community answers, community ideas, community conversations and knowledge packs. Customer say that Fuze Suite is much easier to use and administer than competing solutions from RightNow, Parature and others. Seamless integration with Web sites and limitless integration possibilities using FuzeDigital Web services. Enterprise grade with usage based pricing that makes it affordable by any sized organization.


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Fuze

4.1 (75)
VS.
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Starting Price

US$15.00
month
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month

Pricing Options

Free version
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Free trial

Features

26
94

Integrations

No integrations found
13

Ease of Use

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Value for Money

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Customer Service

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Reviews

Overall rating

4.1 /5
(75)
Value for Money
4.0/5
Features
4.0/5
Ease of Use
4.4/5
Customer Support
3.8/5

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Showing 5 reviews of 75
Harry
Overall rating
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Used for 5 years now and still getting better, support are amazing

Reviewed on 2019/02/26

We needed to move to a system that offered features, scale, good price and support and where we...

We needed to move to a system that offered features, scale, good price and support and where we would have business continuity. It offers flexible working and a more agile and mobile workforce. As the tital we are 5 years in and still feel that we are growing with the product.

Pros

Ease of use and continued feature development and deployment. Support sort things out asap and will do their best to make the product work how you need it to.

Mobile App and Softphone add business flex that we needed.

Cons

The base level of call analytics is not quite flexible enough for our use but that is very unique.

Prajjwal
Overall rating
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Free-flowing interaction and communication

Reviewed on 2023/05/10

Fuze has helped our company by facilitating better teamwork and communication, boosting productivity...

Fuze has helped our company by facilitating better teamwork and communication, boosting productivity and morale. Fuze has helped people communicate and share information in real-time, eliminating the need for time-consuming meetings and emails by allowing for the rapid recording and sharing of screen, camera, and voice video. Fuze has also helped teams work together on real-time projects and presentations, improving their ability to make decisions and solve problems.

Pros

To begin, this group communication and collaboration tool has been essential in improving productivity and morale within our company. Fuze is a good video platform that allows us to shoot and share screen, webcam, and voice videos rapidly; this tool has enhanced internal communication by reducing the need for lengthy emails and in-person meetings. Moreover, it has significantly impacted team cooperation; by filming and sharing films, we can efficiently give and receive feedback, ask and answer questions, and solve problems even when we are not physically in the same spot. I appreciate the best that we can work together on projects, presentations, and more in real-time using the live recording tool.

Cons

One major drawback of Fuze is that the audio and video quality can vary widely depending on the user's internet connection speed and the quality of their microphone and camera, which can lead to poorly recorded films that are difficult to understand.

Todd
Overall rating
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Buyer Beware - Read EVERY order or MSA with a magnifying glass

Reviewed on 2021/09/27

I had a horrible experience with Fuze. From sales to support, I would not recommend this company to...

I had a horrible experience with Fuze. From sales to support, I would not recommend this company to anyone. It has been constant frustration since day one.

Pros

I don't like the software. It is not easy to sue or fix. It seems like every issue with the system is fixed with some engineers attempt at a work around.

Cons

The service is glitchy, service is often many time zones ahead or behind, the reps raley listen to you, implementation doesn't take express instruction, features are sold that don't exist.

Reasons for Choosing Fuze

We thought we were upgrading our system to give our customers a better experience. The experience got worse for our customers and employees.

Reasons for Switching to Fuze

We made a bad decision.
Holly
Overall rating
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 6.0 /10

Fuze -

Reviewed on 2020/11/09

Generally, Fuze does a good job of allowing us to receive and make calls easily, however, I believe...

Generally, Fuze does a good job of allowing us to receive and make calls easily, however, I believe there are improvements that could be made to the functionality, to make notifications easier to identify

Pros

I like the ease of transferring calls across to other users easily, whilst the caller is on hold. The functionality of being able to share screens is also really great when speaking with teammates internally, particularly now we are working from home more often. I also really like the chrome extension which speeds up calling!

Cons

The chat function, although useful, I find can often be missed - notifications are not obvious and can be lost amongst the calls coming in - it would be good to have this as a separate tab and for notifications to be more identifiable. I often find issues with call audio not connecting with Fuza, so often have to restart the software.

James
Overall rating
  • Industry: Building Materials
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Superb Unified Communications platform

Reviewed on 2019/12/18

We are now collaborating across Departments and the company. We have achieved much greater levels...

We are now collaborating across Departments and the company. We have achieved much greater levels of communication across the business. We have also solved a major problem with on premise PBX systems that were failing

Pros

I love the scaleability and flexibility. The collaboration we are able to achieve across the company now is amazing

Cons

Support has taken some time to get to where it needs to be

Showing 5 reviews of 75 Read all reviews

Fuze FAQs

Below are some frequently asked questions for Fuze.

Fuze offers the following pricing plans:

  • Starting from: US$15.00/month
  • Pricing model: Subscription
  • Free Trial: Not Available

Hosted and licensed

Fuze has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Fuze supports the following languages:

Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Norwegian, Spanish, Swedish, Traditional Chinese

Fuze supports the following devices:

We do not have any information about what integrations Fuze has

Fuze offers the following support options:

Chat

Related categories

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