About Zendesk Sell

Zendesk Sell is the all-in-one sales platform that drives rep adoption while automating data capture and analysis, providing sales leaders with the actionable insights they need in order to accelerate revenue growth in a measurable, scalable, and repeatable manner.

The advanced sales platform gives reps the tools they need to focus on revenue generation no matter whether they are in the field or at the office. The Zendesk Sell mobile apps aim to help salespeople get more done every day while spending less time taking notes and entering data. Intelligent features including email sentiment analysis and a smart auto-dialer allow reps to work more deals with greater attention to detail, allowing a highly-personalized sales experience to be delivered with high velocity.

Intelligent out-of-the-box reports and automated prescriptive insights give sales leaders the ability to individualize coaching, with each rep getting personalized, actionable steps to improve their sales performance. Base allows users to do this at scale with the aim of enhancing sales efficiency increases and revenue growth.

The days of buying eight different software products to manage your sales team are long gone. Zendesk Sell combines the functionalities of a CRM with email, smart phone dialer, sales reporting package, lead scoring, and more, into one solution.

Key benefits of Zendesk Sell

  • One-click, intelligent, out-of-the-box reports

  • Customizable and editable list reports (dynamic and static)

  • Mobile app on both iOS and Android with full desktop capabilities

  • An in-house success team which onboards, trains, and supports the sales team’s growth

  • Automated data analysis and prescriptive insights for sales acceleration

  • Devices

    Business size

    S M L

    Markets

    Australia, Canada, China, Germany, United Kingdom, United States

    Supported Languages

    Dutch, English, French, German, Polish, Portuguese, Spanish

    Images

    Geolocation allows users to identify leads and contacts by locations
    Real-time notifications provide insights into the sales pipeline in real time
    Log in-person interactions with one tap on a map view
    Deal cards provide all important information about a deal in one easy to navigate space
    Base for Android: Manage contacts from a mobile device
    Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities
    Base for iOS: Access and manage leads from iOS devices
    Reports: get rich, out of the box reports with actionable insights in just one click
    Base for iOS: designed specifically for tablets
    Team Dashboard: a real-time feed of all team activity with critical information available at a glance
    View 11 more
    Zendesk Sell video
    Zendesk Sell video
    Zendesk Sell video
    Zendesk Sell screenshot: Geolocation allows users to identify leads and contacts by locations Zendesk Sell screenshot: Real-time notifications provide insights into the sales pipeline in real time Zendesk Sell screenshot: Log in-person interactions with one tap on a map view Zendesk Sell screenshot: Deal cards provide all important information about a deal in one easy to navigate space Zendesk Sell screenshot: Base for Android: Manage contacts from a mobile device Zendesk Sell screenshot: Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities Zendesk Sell screenshot: Base for iOS: Access and manage leads from iOS devices Zendesk Sell screenshot: Reports: get rich, out of the box reports with actionable insights in just one click Zendesk Sell screenshot: Base for iOS: designed specifically for tablets Zendesk Sell screenshot: Team Dashboard: a real-time feed of all team activity with critical information available at a glance

    Features

    Total features of Zendesk Sell: 127

    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Management
    • Activity Tracking
    • Alerts/Notifications
    • Auto-Dialer
    • Batch Processing
    • CRM
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Call Recording
    • Call Reporting
    • Call Scripting
    • Campaign Management
    • Cataloging/Categorization
    • Chat/Messaging
    • Collaboration Tools
    • Configurable Workflow
    • Contact Database
    • Contact Management
    • Content Delivery
    • Content Management
    • Conversion Rate Optimization
    • Customer Segmentation
    • Customer Service Analytics
    • Customer Support
    • Customer Surveys
    • Customizable Fields
    • Customizable Forms
    • Customizable Templates
    • Dashboard Creation
    • Data Import/Export
    • Data Synchronization
    • Data Visualization
    • Deadline Management
    • Document Management
    • Document Storage
    • Drag & Drop
    • Duplicate Detection
    • Email Management
    • Email Marketing
    • Email Response Control
    • Email Templates
    • Email Tracking
    • Employee Management
    • Event Triggered Actions
    • FAQ
    • For Sales Teams/Organizations
    • Forecasting
    • Geographic Maps
    • Geolocation
    • Goal Management
    • Goal Setting / Tracking
    • Inbox Management
    • Interaction Tracking
    • Internal Chat Integration
    • Knowledge Management
    • Lead Capture
    • Lead Distribution
    • Lead Generation
    • Lead Management
    • Lead Nurturing
    • Lead Qualification
    • Lead Segmentation
    • Live Chat
    • Mail Merge
    • Marketing Automation
    • Meeting Management
    • Microsoft Outlook Integration
    • Mobile Access
    • Mobile Alerts
    • Multi-Currency
    • Offline Access
    • Opportunity Management
    • Organizational Charting
    • Performance Management
    • Performance Metrics
    • Pipeline Management
    • Pipeline Reports
    • Predictive Analytics
    • Presentation Tools
    • Prioritization
    • Proposal Management
    • Prospecting Tools
    • Purchasing & Receiving
    • Quota Management
    • Quotes/Estimates
    • Real Time Data
    • Real Time Notifications
    • Real-time Updates
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Request Escalation
    • Role-Based Permissions
    • Routing
    • Sales Forecasting
    • Sales Onboarding & Training
    • Sales Pipeline Management
    • Sales Reports
    • Sales Trend Analysis
    • Search/Filter
    • Segmentation
    • Self Service Portal
    • Shared Contacts
    • Single Sign On
    • Social Media Integration
    • Source Tracking
    • Status Tracking
    • Tagging
    • Task Management
    • Task Scheduling
    • Template Management
    • Territory Management
    • Third Party Integrations
    • To-Do List
    • Training Management
    • Visitor Management
    • Visual Analytics
    • Web Forms
    • Web-based Deployment
    • Website Integration
    • Workflow Management
    • XML / RSS

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    Reviews

    Overall rating

    4,3 /5
    (128)
    Value for Money
    4,1/5
    Features
    4/5
    Ease of Use
    4,4/5
    Customer Support
    4,1/5

    Already have Zendesk Sell?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 128
    Jacob S.
    Overall rating
    • Industry: Events Services
    • Company size: 1 001-5 000 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Former User, Would use again

    Reviewed on 2018/10/30

    I think I well described it above but it was always positive. I loved connectivity through...

    I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.

    Pros

    We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.

    Cons

    In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.

    B. w. B.
    Overall rating
    • Industry: Business Supplies & Equipment
    • Company size: 2-10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Great Product with GPS

    Reviewed on 2021/01/09

    Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost...

    Zendesk is a great product at a great price and is a value to anyone who uses it. I liked almost everything about it, but we had a compatibility issue that was not their fault. They even have a free version if you are only using the phone app. How cool is that?

    Pros

    I loved the ability to log the GPS for site visits. This feature was way ahead of the competition.

    Cons

    My email runs through a corporate cloud service and we couldn't get the email to integrate through the phone app.

    Erik L.
    Overall rating
    • Industry: Online Media
    • Company size: 2-10 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 2.0 /10

    Long time user

    Reviewed on 2020/01/15

    In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all...

    In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.

    Pros

    It's easy to store clients and manage your deals.

    Cons

    It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .

    Trent E.
    Overall rating
    • Industry: Facilities Services
    • Company size: 2-10 Employees
    • Used Other for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 8.0 /10

    Powerful and simple sales management tool

    Reviewed on 2019/09/16

    I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very...

    I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

    Pros

    - Simple input for contact information for different clients and potential clients
    - Super easy to create deals and potential purchases for clients
    - Schedule appointments, set reminders, and send emails all from within the program
    - Check metrics and numbers of different members of the sales team for different times and situations.
    - Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously
    - Easily sort through customer lists to find people who are relevant under different categories

    Cons

    - Sometimes too easy to change things that have been set by others
    - Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.

    Marlene V.
    Overall rating
    • Industry: Design
    • Company size: 2-10 Employees
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Good CRM That Integrate with CRM

    Reviewed on 2020/03/18

    Pros

    Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity.

    Cons

    At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.

    Showing 5 reviews of 128 Read all reviews

    Zendesk Sell FAQs

    Below are some frequently asked questions for Zendesk Sell.

    Zendesk Sell offers the following pricing plans:

    • Starting from: US$19,00/month
    • Pricing model: Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost.

    We do not have any information about Zendesk Sell features

    Zendesk Sell has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

    Zendesk Sell supports the following languages:

    Dutch, English, French, German, Polish, Portuguese, Spanish

    Zendesk Sell supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zendesk Sell integrates with the following applications:

    Amity, Array, Bedrock Data, Domo, Dropbox Business, Facebook, Front, FullContact, Gmail, Google Calendar, Google Drive, Harvest, HubSpot Marketing Hub, Kustomer, Mailchimp, Marketo Engage, Microsoft Outlook, PandaDoc, Paycove, PieSync, QuickBooks Online Advanced, Reply, Slack, Slemma, Tidio, Trello, Wishpond, Wufoo, Xero, Zapier, Zendesk, dotdigital Engagement Cloud

    Zendesk Sell offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

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