Zendesk Sell

All-in-one sales platform for sales teams.

4,3 /5 (125 reviews) Write a Review!

Zendesk Sell Overview

What is Zendesk Sell?

Zendesk Sell is the all-in-one sales platform that drives rep adoption while automating data capture and analysis, providing sales leaders with the actionable insights they need in order to accelerate revenue growth in a measurable, scalable, and repeatable manner.

The advanced sales platform gives reps the tools they need to focus on revenue generation no matter whether they are in the field or at the office. The Zendesk Sell mobile apps aim to help salespeople get more done every day while spending less time taking notes and entering data. Intelligent features including email sentiment analysis and a smart auto-dialer allow reps to work more deals with greater attention to detail, allowing a highly-personalized sales experience to be delivered with high velocity.

Intelligent out-of-the-box reports and automated prescriptive insights give sales leaders the ability to individualize coaching, with each rep getting personalized, actionable steps to improve their sales performance. Base allows users to do this at scale with the aim of enhancing sales efficiency increases and revenue growth.

The days of buying eight different software products to manage your sales team are long gone. Zendesk Sell combines the functionalities of a CRM with email, smart phone dialer, sales reporting package, lead scoring, and more, into one solution.

Zendesk Sell Overview

Pricing

Starting from
US$19,00/month

Pricing options

Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Starter: $45 per seat, per month

Professional: $95 per seat, per month

Enterprise: $145 per seat, per month

All plans are billed annually. Add-ons are also available for an additional cost.


Zendesk Sell Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, Germany
Supported Languages
Dutch, English, French, German, Polish, Portuguese, Spanish

Media

Geolocation allows users to identify leads and contacts by locations
Real-time notifications provide insights into the sales pipeline in real time
Log in-person interactions with one tap on a map view
Deal cards provide all important information about a deal in one easy to navigate space
Base for Android: Manage contacts from a mobile device
Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities
Base for iOS: Access and manage leads from iOS devices
Reports: get rich, out of the box reports with actionable insights in just one click
Base for iOS: designed specifically for tablets
Team Dashboard: a real-time feed of all team activity with critical information available at a glance
Zendesk Sell video Zendesk Sell video Zendesk Sell video Zendesk Sell screenshot: Geolocation allows users to identify leads and contacts by locations Zendesk Sell screenshot: Real-time notifications provide insights into the sales pipeline in real time Zendesk Sell screenshot: Log in-person interactions with one tap on a map view Zendesk Sell screenshot: Deal cards provide all important information about a deal in one easy to navigate space Zendesk Sell screenshot: Base for Android: Manage contacts from a mobile device Zendesk Sell screenshot: Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities Zendesk Sell screenshot: Base for iOS: Access and manage leads from iOS devices Zendesk Sell screenshot: Reports: get rich, out of the box reports with actionable insights in just one click Zendesk Sell screenshot: Base for iOS: designed specifically for tablets Zendesk Sell screenshot: Team Dashboard: a real-time feed of all team activity with critical information available at a glance

Zendesk Sell Reviews

Zendesk Sell Reviews

Overall rating
4,3
/
5
Excellent
68

Very good
40

Average
8

Poor
6

Terrible
3

Value for Money
4,1
Features
3,9
Ease of Use
4,4
Customer Support
4,1
86% recommended this app
Jacob S.

Former User, Would use again

I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.


Trent E.

Powerful and simple sales management tool

I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.


Erik L.

Long time user

In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.


Marlene V.

Good CRM That Integrate with CRM


Jared H.

Solid SMB/SME CRM. Reports are lacking but otherwise great UX


Jacob S.
Industry: Events Services
Company size: 1 001-5 000 Employees

Former User, Would use again

Used Daily for 6-12 months
Reviewed on 2018/10/30
Review Source: Capterra

I think I well described it above but it was always positive. I loved connectivity through different regions with closers and it truly made scheduling easier.

Pros

We used base software when setting leads for Solar appointments. There was a really nice connectivity between me and the closers when I was using base. I love the idea that I can put notes on homes and have connectivity that I normally would not have had when we were using the paper method we used to use. I can slip appointments in between already scheduled appointments, just a solid product overall.

Cons

In relation to sales rabbit and other sales softwares, I loved the ability to see homes more clearly, I thought that was one thing I didn't have as much with base, it was still better in other ways though that outweighed the pros that sales rabbit brought. I would take this still over any other sales appointment software and calendaring out there.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Trent E.
Industry: Facilities Services
Company size: 2-10 Employees

Powerful and simple sales management tool

Used Other for 1+ year
Reviewed on 2019/09/16
Review Source: Capterra

I mostly used Zendesk Sell when it was the Base CRM, though they've both worked and functioned very similarly. They have created a super easy-to-use interface that makes keeping track of and interacting with clients both simple and easy. Being able to read whole past interactions as well as see relevant sales data makes it a perfect choice for a small business. I don't know how well suited it would be to a large business, but one can hope it would work well.

Pros

- Simple input for contact information for different clients and potential clients
- Super easy to create deals and potential purchases for clients
- Schedule appointments, set reminders, and send emails all from within the program
- Check metrics and numbers of different members of the sales team for different times and situations.
- Allows others to quickly catch up on what has happened in client interactions by reading through the emails that have been sent previously
- Easily sort through customer lists to find people who are relevant under different categories

Cons

- Sometimes too easy to change things that have been set by others
- Contact uploading/downloading in .csv files is a bit of a pain at first, but not terrible to get used to.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Erik L.
Industry: Online Media
Company size: 2-10 Employees

Long time user

Used Weekly for 2+ years
Reviewed on 2020/01/15
Review Source: Capterra

In the beginning when it was BaseCRM it was a nice system to use. After it became Zendesk sell all the extra functions become more expensive and there are better systems to use.

Pros

It's easy to store clients and manage your deals.

Cons

It's not very well integrated and we found a better system to use. Sinds 2013 we had a subscription and this was still active till April. When I wanted to delete my account on time, my complete account was deleted right away and that's it. No money refund when you pay for 7 years in a row prepaid and no access anymore for the period you paid for. This is how they treat customers who want to try something different after being a customer for 7 years .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Marlene V.
Industry: Design
Company size: 2-10 Employees

Good CRM That Integrate with CRM

Used Daily for 6-12 months
Reviewed on 2020/03/18
Review Source: Capterra

Pros

Been using it since it came out as a beta months ago, It integrates very easily with Zendesk support ticketing and has all features as any other CRM. You can easily integrate with Pandadoc and send agreements. You can send texts, emails and calls from the CRM very easily and track agents productivity.

Cons

At first it didnt have all the features i needed and support when it was a beta but they fixed all that with time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Jared H.
Industry: Computer Software
Company size: 2-10 Employees

Solid SMB/SME CRM. Reports are lacking but otherwise great UX

Used Daily for 6-12 months
Reviewed on 2017/05/17
Review Source: GetApp

Pros

- Direct mail integration (no bcc required) saves everyone a world of hassle
- Very easy to create customized lists of deals
- Mobile app is very, very good
- Easy to customize deal page with relevant info including "smart links" to 3d party sites
- Decent UI and easy to understand
- Integrated Dialer would be great if we weren't already using Dialpad
- Quick onboarding, decent SFDC import
- Zapier integration

Cons

- Reporting is completely inadequate:
- No good way to report on lead sources
- No way to report on leads by assignee
- No way to create new reports if the pre-made ones don't do enough for you
- The UI is surprisingly slow. Like, a-full-second-for-a-simple-lookup slow. This is not a complete dealbreaker, but is pretty irritating
- Associating contacts to deals doesn't associate your comms w/them to the same deal, so if you have a lot of back and forth with someone about a deal, but forgot to add them to that deal in Base, you won't see the communication on the page for that deal.
-

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8/10
Based on 125 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Zendesk Sell Pricing

Zendesk Sell Pricing

Starting from
US$19,00/month
Free Trial
Subscription
Value for money

14-day free trial, no credit card required.

Starter: $45 per seat, per month

Professional: $95 per seat, per month

Enterprise: $145 per seat, per month

All plans are billed annually. Add-ons are also available for an additional cost.

14-day free trial, no credit card required.

Starter: $45 per seat, per month

Professional: $95 per seat, per month

Enterprise: $145 per seat, per month

All plans are billed annually. Add-ons are also available for an additional cost.

Value for Money
4,1/5
Based on 125 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Zendesk Sell Features

Zendesk Sell Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
3,9/5
Based on 125 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Zendesk Sell

Additional information for Zendesk Sell

Key features of Zendesk Sell

  • Activity dashboard
  • Activity tracking
  • Auto-dialer
  • Automatic notifications
  • CRM integration
  • Calendar integration
  • Call analysis
  • Call recording
  • Call reporting
  • Call scripting
  • Chat
  • Collaboration tools
  • Configurable workflow
  • Contact database
  • Conversion rate optimization
  • Custom fields
  • Custom forms
  • Customer segmentation
  • Customizable templates
  • Dashboard creation
  • Data filtering
  • Data import/export
  • Data synchronization
  • Data visualization
  • Deadline tracking
  • Document storage
  • Email integration
  • Email templates
  • Email tracking
  • Employee management
  • Event triggered actions
  • Filtered views
  • Forecasting
  • Formula management
  • Geographic maps
  • Geolocation
  • Goal setting / tracking
  • Instant messaging
  • Lead assignment
  • Lead distribution
  • Lead management
  • Lead scoring
  • Mail merge
  • Microsoft Outlook integration
  • Offline access
  • Opportunity management
  • Organizational charting
  • Performance reports
  • Permission management
  • Pipeline management
  • Pipeline reports
  • Predictive analytics
  • Prioritizing
  • Quota management
  • Real time data
  • Real time notifications
  • Real time updates
  • Receiving
  • Reporting & statistics
  • Role-based permissions
  • Sales analytics
  • Sales forecasting
  • Sales reporting
  • Sales tracking
  • Status tracking
  • Tagging
  • Territory management
  • Third party integration
  • Visitor targeting
  • Web forms
  • Website integration
  • Workflow management

Benefits

  • One-click, intelligent, out-of-the-box reports

  • Customizable and editable list reports (dynamic and static)

  • Mobile app on both iOS and Android with full desktop capabilities

  • An in-house success team which onboards, trains, and supports the sales team’s growth

  • Automated data analysis and prescriptive insights for sales acceleration

  • Zendesk Sell FAQs

    Zendesk Sell FAQs

    Below are some frequently asked questions for Zendesk Sell.

    Q. What type of pricing plans does Zendesk Sell offer?

    Zendesk Sell offers the following pricing plans:

    Starting from: US$19,00/month

    Pricing model: Subscription

    Free Trial: Available

    14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost.

    Q. What are the main features of Zendesk Sell?

    Zendesk Sell offers the following features:

    • Activity dashboard
    • Activity tracking
    • Auto-dialer
    • Automatic notifications
    • CRM integration
    • Calendar integration
    • Call analysis
    • Call recording
    • Call reporting
    • Call scripting
    • Chat
    • Collaboration tools
    • Configurable workflow
    • Contact database
    • Conversion rate optimization
    • Custom fields
    • Custom forms
    • Customer segmentation
    • Customizable templates
    • Dashboard creation
    • Data filtering
    • Data import/export
    • Data synchronization
    • Data visualization
    • Deadline tracking
    • Document storage
    • Email integration
    • Email templates
    • Email tracking
    • Employee management
    • Event triggered actions
    • Filtered views
    • Forecasting
    • Formula management
    • Geographic maps
    • Geolocation
    • Goal setting / tracking
    • Instant messaging
    • Lead assignment
    • Lead distribution
    • Lead management
    • Lead scoring
    • Mail merge
    • Microsoft Outlook integration
    • Offline access
    • Opportunity management
    • Organizational charting
    • Performance reports
    • Permission management
    • Pipeline management
    • Pipeline reports
    • Predictive analytics
    • Prioritizing
    • Quota management
    • Real time data
    • Real time notifications
    • Real time updates
    • Receiving
    • Reporting & statistics
    • Role-based permissions
    • Sales analytics
    • Sales forecasting
    • Sales reporting
    • Sales tracking
    • Status tracking
    • Tagging
    • Territory management
    • Third party integration
    • Visitor targeting
    • Web forms
    • Website integration
    • Workflow management

    Q. Who are the typical users of Zendesk Sell?

    Zendesk Sell has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Zendesk Sell support?

    Zendesk Sell supports the following languages:

    Dutch, English, French, German, Polish, Portuguese, Spanish

    Q. What type of pricing plans does Zendesk Sell offer?

    Zendesk Sell has the following pricing plans:

    Subscription

    Q. Does Zendesk Sell support mobile devices?

    Zendesk Sell supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Zendesk Sell integrate with?

    Zendesk Sell integrates with the following applications:

    Bedrock Data, Constant Contact, Deskero, Google Drive, HubSpot Marketing Hub, LiveChat, SeamlessGov, SimplyCast, Wishpond, Zapier

    Q. What level of support does Zendesk Sell offer?

    Zendesk Sell offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials