Zendesk Sell

4.3 (156)
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All-in-one sales platform for sales teams.

About Zendesk Sell

Zendesk Sell is the all-in-one sales platform that drives rep adoption while automating data capture and analysis, providing sales leaders with the actionable insights they need in order to accelerate revenue growth in a measurable, scalable, and repeatable manner.

The advanced sales platform gives reps the tools they need to focus on revenue generation no matter whether they are in the field or at the office. The Zendesk Sell mobile apps aim to help salespeople get more done every day while spending less time taking notes and entering data. Intelligent features including email sentiment analysis and a smart auto-dialer allow reps to work more deals with greater attention to detail, allowing a highly-personalized sales experience to be delivered with high velocity.

Intelligent out-of-the-box reports and automated prescriptive insights give sales leaders the ability to individualize coaching, with each rep getting personalized, actionable steps to improve their sales performance. Base allows users to do this at scale with the aim of enhancing sales efficiency increases and revenue growth.

The days of buying eight different software products to manage your sales team are long gone. Zendesk Sell combines the functionalities of a CRM with email, smart phone dialer, sales reporting package, lead scoring, and more, into one solution.


Key benefits of Zendesk Sell

  • One-click, intelligent, out-of-the-box reports

  • Customizable and editable list reports (dynamic and static)

  • Mobile app on both iOS and Android with full desktop capabilities

  • An in-house success team which onboards, trains, and supports the sales team’s growth

  • Automated data analysis and prescriptive insights for sales acceleration

  • Images

    Zendesk Sell Software - Geolocation allows users to identify leads and contacts by locations
    Zendesk Sell Software - Real-time notifications provide insights into the sales pipeline in real time
    Zendesk Sell Software - Log in-person interactions with one tap on a map view
    Zendesk Sell Software - Deal cards provide all important information about a deal in one easy to navigate space
    Zendesk Sell Software - Base for Android: Manage contacts from a mobile device
    Zendesk Sell Software - Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities
    Zendesk Sell Software - Base for iOS: Access and manage leads from iOS devices
    Zendesk Sell Software - Reports: get rich, out of the box reports with actionable insights in just one click
    Zendesk Sell Software - Base for iOS: designed specifically for tablets
    Zendesk Sell Software - Team Dashboard: a real-time feed of all team activity with critical information available at a glance
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    Zendesk Sell video
    Zendesk Sell video
    Zendesk Sell video
    Zendesk Sell Software - Geolocation allows users to identify leads and contacts by locations
    Zendesk Sell Software - Real-time notifications provide insights into the sales pipeline in real time
    Zendesk Sell Software - Log in-person interactions with one tap on a map view
    Zendesk Sell Software - Deal cards provide all important information about a deal in one easy to navigate space
    Zendesk Sell Software - Base for Android: Manage contacts from a mobile device
    Zendesk Sell Software - Smart Lists: highly customizeable reports that can filter on any dimension and feature real-time editing capabilities
    Zendesk Sell Software - Base for iOS: Access and manage leads from iOS devices
    Zendesk Sell Software - Reports: get rich, out of the box reports with actionable insights in just one click
    Zendesk Sell Software - Base for iOS: designed specifically for tablets
    Zendesk Sell Software - Team Dashboard: a real-time feed of all team activity with critical information available at a glance

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    Reviews

    Overall rating

    4.3 /5
    (156)
    Value for Money
    4.1/5
    Features
    4.0/5
    Ease of Use
    4.4/5
    Customer Support
    4.1/5

    Already have Zendesk Sell?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 156
    Patrick
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support

    #1 sales CRM hands down !

    Reviewed on 2015/12/24

    As a Professional Business Technology Consultant for over 15 years, I've created, integrated and...

    As a Professional Business Technology Consultant for over 15 years, I've created, integrated and supported CRM Apps in verticals including but not limited to: Legal, Real Estate and Renewable Energy projects. Throughout my professional tenure I've not only written code but have had the experience of collaborating with EVERY SINGLE professional CRM applications on the market. My conclusion, Base CRM is THE answer to streamlining your sales & marketing processes and cycle.

    Pros

    SIMPLICITY SELLS! This is the genius behind Base CRM.

    Cons

    None that I've ever experienced in 3-4 years.

    Zach
    Overall rating
    • Industry: Entertainment
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Base is the CRM I decided to commit to using, and overall, I'm very happy with it.

    Reviewed on 2017/06/13

    Base has helped motivate me. It makes making calls fun because you can see your goals and your...

    Base has helped motivate me. It makes making calls fun because you can see your goals and your progress toward them.

    Base keeps me on top of what's important. For example, I called a business to see if they were interested in my services. I was told they were interested but to call back when they planned their event in a year! It's easy to set the task to call the lead back in a year, and even better is that the phone call was recorded. I can listen back and when I follow up, know exactly what's going on.

    Base has also given me a clearer picture of which sources of leads are best so I'm able to focus on them first.

    I could go on and on about the benefits of using Base. It's a huge part of my business.

    Pros

    The best thing about Base is that it works. I tried free trial versions of a couple of other CRMs and my first big test was importing data and mapping it. The very first time I tried this with Base, it worked without a hitch. The other CRMs I tried hit some kind of a snag. I'm sure I could have contacted support or messed with them and gotten then to work, but what's the point when Base worked right the first time?

    On a side note, it's been my experience with almost all software that you get what you pay for. Base isn't cheap, but I also never have a problem with it. Again, you could find a cheap or even free CRM and make it work, but at what cost? Time? Aggravation?

    The second reason I chose Base is because voip is integrated without having to figure out some third party way of making calls, tracking the data, and recording them. With Base, you have everything you could want in terms of a sales CRM.

    Lastly, the reports are awesome. They give you any kind of info you could want.

    Cons

    In my list of pros, I mentioned that everything you could want in a sales CRM is built into Base. However, on the marketing side, it leaves a lot to be desired. I'm a one-man operation so I'm doing all of the sales and marketing myself.

    My solution was to get the minimal ActiveCampaign account they offer and use it for my automation and marketing needs. Base and ActiveCampaign can work together using Zapier.

    If you choose a higher level ActiveCampaign account, it does include a CRM with lead scoring and pipeline tracking. However, it's Mickey Mouse stuff compared to what Base can do

    For example, Base's AI will actually tell you when a deal is in trouble based on the language contained within emails. It works amazingly well so you'll know right away if a potential deal needs your attention.

    Another problem with Base is that they haven't improved it much. There are little things they should be able to fix right away, like having a field for a lead's phone extension. That's right, if you have a number and an extension, there's no place to enter the extension!

    The knowledge base is very limited but support is decent. You'll be writing them a lot, not with technical issues, but with questions about functionality.

    There's no community to speak of to after you sign up for Base, you feel like you're the only one using it.

    Andrew
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 0.0 /10

    Avoid this Zendesk stepchild!

    Reviewed on 2022/10/04

    Non-existent support. Sales team pretends like they have no obligation to deliver on promises. This...

    Non-existent support. Sales team pretends like they have no obligation to deliver on promises. This product is NOT intended for business use. It's a liability to Zendesk.

    Pros

    I used this product when it was Base CRM. It was a great crm, no fluff, just basic CRM features that worked really well.

    Cons

    Zendesk's acquisition of this product was a disaster! They've got a bunch of bugs with bringing it into their ecosystem. It took almost a month to provision our account. Yes... we paid for a month of "we'll get it working soon, I promise!" Since then, in the past 6 months, our account has just disappeared as if we cancelled it (we paid for the year already). No login, no access to information, and no support. Support from Zendesk takes a few days per response. Getting back into our account last time took over a week. Right now, we're locked out of our CRM. It's costing us tons of money!

    Daniel
    Overall rating
    • Industry: Real Estate
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Very streamlined and efficient, user-friendly and easy to customize, great customer service.

    Reviewed on 2018/01/11

    Base made it easy for me to customize a CRM to exactly my needs, as well as bring all the functions...

    Base made it easy for me to customize a CRM to exactly my needs, as well as bring all the functions of my business - from calls and emails to tracking deals and closings - into one place.

    Pros

    I'm in the real estate field and I've used maybe a dozen different CRMs over the years, both for myself and at different companies. I've worked in Salesforce, Top Producer, and CINC extensively. I found Base on accident while I was trying out a handful of new CRMs to kick off a new independent venture, and it's easily the best one. It automatically logs a huge number of my activities so I don't have to take notes, includes a built-in phone system so I can make all calls through my computer quickly (and automatically track them), and it's really intuitive and easy to customize. Funny enough, I think one of their smartest "features" is that they give you a 30-day free trial on a full-service version of the software up front. Because it's a really intuitive system, getting a chance to click around in the CRM and test out how I would set it up made it clear quickly it was going to be an excellent option. PS - the customer service is fantastic. I'm admittedly a bit of a high-maintenance client, and they always respond quickly and with clear answers.

    Cons

    There are a few places here and there in the Base CRM that are missing small features - for example, there's currently no "Previous Lead" or "Next Lead" button on each lead page, you just have to go back to your lead list (similar to Salesforce). That said, none of these little features have slowed me down any, and they are extremely receptive to feature feedbacks and requests - based on their responses I'm confident that this CRM is just going to continue getting better as they continue adjusting to client feedback and ideas.

    Verified Reviewer
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: Self Employed
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    I Love This CRM!

    Reviewed on 2020/04/08

    Pros

    I have used this CRM for 5+ years now and have tried a lot of other CRM's over the years and keep coming back to this. Its simple, easy to use, the layout makes sense for how a relationship progresses over time, it integrates into a lot of other software. I just love this in every way.

    Cons

    I honestly have no cons with Zendesk Sell. I love this software.

    Showing 5 reviews of 156 Read all reviews

    Zendesk Sell FAQs

    Below are some frequently asked questions for Zendesk Sell.

    Zendesk Sell offers the following pricing plans:

    • Starting from: US$19.00/month
    • Pricing model: Subscription
    • Free Trial: Available

    14-day free trial, no credit card required. Starter: $45 per seat, per month Professional: $95 per seat, per month Enterprise: $145 per seat, per month All plans are billed annually. Add-ons are also available for an additional cost.

    Zendesk Sell has the following typical customers:

    2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    Zendesk Sell supports the following languages:

    Dutch, English, French, German, Polish, Portuguese, Spanish

    Zendesk Sell supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Zendesk Sell integrates with the following applications:

    Amity, Array, Bedrock Data, Domo, Dotdigital, Dropbox Business, Front, FullContact, Gmail, Google Calendar, Google Drive, Harvest, HubSpot Marketing Hub, Kustomer, Mailchimp, Marketo Engage, Meta for Business, Microsoft Outlook, Operations Hub, PandaDoc, Paycove, QuickBooks Online Advanced, Reply, Slack, Slemma, Tidio, Trello, Wishpond, Wufoo, Xero, Zapier, Zendesk Suite

    Zendesk Sell offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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