Brightree is a complete, integrated business management solution designed by a provider who understood the unique workflow of our industry. Brightree is proven to streamline operations and maximize cash flow and profitability.
The core Brightree solution includes billing, inventory management, A/R management, point of sale, marketing management, scheduling, reporting tools, and much more.
Very professional group that know their product well, and are eager to help find solutions to issues that come up. Software (once setup and trained) is easy to navigate.
-ease of use for field staff (iPad App)
-lots of built in reports for getting data out of the system
-easy to contact support and get resolutions
-constantly updating and developing enhancements to the product
-constantly keeping customers up to date on reg. changes, and upcoming product changes and timelines
-documentation is straight forward and easy to follow
-order compliance features keep us compliant with orders when scheduling visits
-takes lots of time and training to get used to
-scheduling components lacking compared to old solution
-expensive compared to our old solution (we were grandfathered into a very old rate so this was just us getting into modern licensing costs)
- only guaranteed 100% comparability with their Web product by using Internet Explorer (which even MS says you shouldn't use anymore!). Only about 95% of the product works in Chrome or Firefox.
- lots of time spent (months before deployment) learning and setting up the product. But they have streamlined this as much as i think they can.
I do not work for the company that had Brightree any longer and I truely miss it. The software I use now is awful! (Homecare Homebase)
From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received signed by physician all in one place. Visit management is my favorite. It is easy to differentiate between a regular visit and an oasis, and if the visit is open or closed. The order frequency is shown without digging for it and the clinician responsible is clear (all very helpful for the billers). Communication notes are also neat in appearance, in one place and can be filtered. Scanning documents into the system is easy and multiple docs can be scanned at once as separate documents. The medication profile is also neat and easy to configure. Same with the diagnosis profile. The scheduling console is so easy, immediate updating, all the field staff has to do to see their visits is sync their device. New referral input is seamless. As long as you have the information to put in a referral can be complete in minutes. The support that you get with Brightree is outstanding. If there are any questions or issues the staff is helpful and polite, and will have a resolution quickly.
The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect.
As the Chief Executive Officer of a hospice program, one of my priorities is to select and utilize a software vendor which stands behind their product, proactively researches and implements enhancements ahead of ever changing regulatory requirements, as well as provides exceptional customer service support to our team. Brightree Hospice software not only meets these requirements, they exceed them. The reporting features is one of my favorite components Brightree Hospice offers. It has been a vital instrument in efficiently managing our multifaceted hospice program, which consists of home hospice services, general inpatient and respite care in our freestanding hospice house, medical equipment management, our transitions program, as well as our palliative care program. The Dashboard feature is helpful as it allows me to quickly identify trends in our average daily census, length of stay, etc. Implementation of the software was not nearly as complicated and chaotic as I expected. Each person assigned to our implementation team from the project manager to the Dawn, our on-site trainer, were very knowledgeable, friendly, and helpful. The entire Brightree Hospice team worked together to insure our implementation was a success. I highly recommend Brightree Hospice software to any hospice program which is not just looking software but a dedicated partner in the successful execution of the clinical, back office, billing, and administrative complexity of hospice care.
The Care Communicate function could be enhanced to allow more flexibility with who messages are sent to. Example, groups, teams, etc. and more than 10 people per message. Also wish there was a way for the I-Phone to notify you when a message has been communicated to your i-phone app verses having to check every so often. Otherwise, very satisfied with Brightree Hospice software.
Overall, our experience has been very, very positive. The company has continued to invest in development and advancements and has many things under development right now. There is the opportunity to part of BETA testing and give input. Onboarding new users is faster than it has ever been for the agency. Workflows and Task lists have changed how we complete documentation and get visits to billing faster than we have before. The company offers much support with dedicated account reps and customer service. Upgrades for the majority go smoothly.
The software has easy to follow work flows for field users. The patient record is organized into logical sections and information is easy to find. There are many, many reports which can be customized in almost endless ways. Work is organized into task lists so it is in front of the staff that need to see it-visits that need to be closed, visits that need to be scheduled, OASIS that needs to be reviewed for example. It is web-based so we have less financial investment into servers, upgrades, IT and application down time. Upgrades are made often by Brightree and the company makes a huge effort to stay ahead of regulatory changes and requirements, best practices and incorporates them into the software. There are monthly webinars about new features, planned upgrades, how to optimize the software which are very helpful. Account representatives are very knowledgeable and responsive. Using an ipad is lightweight and less of an investment than a laptop.
Errors are hard to correct. For example, if staff enter an order incorrectly, once it is saved it is a little bit of a process to correct. This was very difficult to get used to and would definitely be the one thing I would change if I could.
Very positive, our trainers and project manager were very knowledgeable, professional, and flexed to meet our needs. Can't say enough about the customer service there after -- support has been wonderful. Such a relief for us!
Much more modern than our previous software -- user friendly for the clinicians, helps cut documentation time. Functions well, no down-time, and is very easy to Navigate. There are great reporting features and they are doing good preparations for PDGM. Their customer service is light-years ahead of our previous vendors -- very responsive. This is truly meant to be a point of care system -- so it means everyone has to stay current in their workflows. This has helped us decrease our days to RAP, improve order turn around time, and improved satisfaction among our field staff.
The back-office training could have been better -- much of the training was received prior to go-live. Additional training and support after go-live to work through back-office workflows would have been helpful for us.
Brightree's cloud computing model allows us to seamlessly connect your core operations with best of breed applications such as eClaims clearinghouses, document imaging solutions, ePurchasing, and point of delivery handheld applications. Brightree can also allow you to easily outsource your patient and commercial billing.
Brightree is your end-to-end billing and business management solution! More than 22,000 users at 1,200 providers across the USA process over $5B in claims annually via Brightree.
Brightree offers daily private, online demonstrations of our product. Contact us to schedule a demo of Brightree to see how we can reduce your DSO by 20% or more!
Below are some frequently asked questions for Brightree LLC.
Brightree LLC offers the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Brightree LLC offers the following features:
Brightree LLC has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Brightree LLC supports the following languages:
Brightree LLC has the following pricing plans:
We do not have any information about what devices Brightree LLC supports
We do not have any information about what integrations Brightree LLC has
We do not have any information about what support options Brightree LLC has