DocuSign

DocuSign

Electronic signature & document approval software

4.7/5 (1868 reviews)

DocuSign Overview

DocuSign Basic is the core e-signature solution that lets you and your customers quickly and easily sign a full range of documents and forms online without training or software to install. As the trusted leader in e-signature management solutions, DocuSign Basic simplifies your existing workflow, securely streamlining online signing, from one page documents to multi-party, multi-step transactions.
Key Features of DocuSign Basic
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
Universal document format, “Sign Here” tabs and automated reminders deliver a consistent and straight-forward user experience.
Browser-based and mobile-enabled interface allows for greater flexibility and interoperability.
DocuSign Basic offers businesses advanced functionality and innovative tools to help expedite the document signing process.

DocuSign Standard builds on the functionality of DocuSign Basic to allow for access to time-saving collaboration tools, transaction control, data forms, and templates. DocuSign Standard manages the entire document signing process utilizing a platform that has successfully recorded of millions of signature events.
Key Features of DocuSign Standard
Additional functionality allows for guided signing to multiple recipients with multiple documents, data collection, reporting, custom storage folders and workflow templates.
Add your logo, color palette and custom instructions seamlessly to brand your user’s DocuSign experience.
ESIGN compliant means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Standard offers additional options for customization and scalability.

As the trusted global leader in electronic signature management, DocuSign Enterprise accelerates business transactions throughout your organization with convenient electronic signatures that work the way your people and customers do, without the time or expense of training. With DocuSign Enterprise, you can utilize DocuSign Advanced Envelopes featuring in-person signing, signer attachments, recipient document visibility and optional multi-factor authentication.
Key Features of DocuSign Enterprise
Smart EnvelopesTM help you control document visibility and authentication workflow.
DocuSign’s PowerForms and Connect Application Programming Interface (API) ensure easy, seamless integration with your existing system for complete information exchange.
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Bulk Send enables you to send forms to hundreds of recipients.
Secure, enterprise-class service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Enterprise offers businesses robust, enterprise-class functionality to ensure a secure and integrated signature management process.

Pricing

Starting from
$10/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

DocuSign Reviews

Overall rating
4.7/5
97% positive reviews
1404
Excellent
406
Very good
47
Average
3
Poor
8
Terrible

A Must for Anybody Needing Signed PDFs Frequently

Used Daily for 2+ years
Reviewed on 2018/09/15
Review Source: Capterra

Pros

I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect solution to what I needed in that position. It was so simple to create a signature field for someone to type their signature and adjust to their signature. I was using this for when I was with someone in person and when I emailed someone the quote. It was convenient emailing the quote because it is easy for people to understand DocuSign and would get me the quote back faster. It was such a pain before I had it because a lot of people would have to print out the document and then scan it in, which took forever to get the quote back. Most people are familiar with DocuSign and may already have an account, which makes it even easier. This has definitely been one of the best software services I have used to get signatures on PDF documents. The price was well worth the benefit for myself in that position. I would highly recommend this product!!!

Cons

I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Hard to sign, but free & easy to insert

Used Monthly for 2+ years
Reviewed on 2019/05/26
Review Source: Capterra

My overall experience is that docusign is easy to use, there are great attachments, and that it is something that every self-employed person needs in order to get through the day. You should not expect a neat or perfect signature, but it gets the job done!

Pros

I have been using this software for several years in order to sign cover letters for job applications, art contracts, professional emails, and other kinds of important documents that require that online hand-written touch. I think that the software has worked best when used in Google Docs. There is an easy extension that allows you sign directly onto a letter that you are writing, and create a new fresh signature for each letter if you would like to. I think that given that it is free, that there is a free extension and other stuff like that, it is a pretty seamless transition when using it. The most important thing to me as a software user is that something is easy and that I'm not spending all my time googling what has to happen next just for me to do a simple action like signing a document. I think that this is why docusign is very successful, you do not need extra steps, to google extra questions, or do anything else. I am also glad that they don't charge for this because there is no way I would be willing to pay to sign a document no matter how great it was! I am tired of paying for small online moves.

Cons

I think that it is very difficult to get a good looking signature on the actual signing area, I have tried using a mouse and a mouse pad and neither have a very great result. I am not sure if this is the coding in the software or just the awkwardness of signing something using what a computer has to offer. I would say that if you are looking for the signature to match your extact one in real life, good luck with that, don't use docusign, it will not look the same at all. I think that if you are looking for an exact signature, you need to get a scanner and scan it into your computer. You really can't expect perfection with free software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Spencer F.

I wouldn't be able to efficiently run my branch offices without it!

Used Daily for 2+ years
Reviewed on 2018/05/10
Review Source: Capterra

Pros

Before Dousign, my team would have to scan contracts to me, where I'd have to print them, sign off on them, scan them and email them back to my team members. It was even worse if the other parties to the contract also printed, signed and scanned them to us. By the time we were done you couldn't even read half the contract. I wish I could say we were early adopters because it would have made life so much easier. We switched to Docusign in 2012 and are happy to say we have never had any issues with the service. We are able to upload contracts into our online account, add in fields were we need initials and signatures with dates and simply email them to the parties involved. When everyone else has signed my team forwards the contract for my review and signature. You are able to select a signing order which is also important, after the first party signs the doc goes to the second signer to sign off on. Once the contract is executed all parties are notified and are able to download digital copies or print for their records.

Cons

I really have no cons with this product. It does exactly what I need it to do and it works flawless for us.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Shikha V.

Docusign-Ultimate tool for E-Signatures in the market

Used Daily for 2+ years
Reviewed on 2019/03/18
Review Source: Capterra

It has been an amazing and experience and I hope that it will amaze with their future developments.

Pros

I am an HR professional and have been using docusign for almost 5 years now. It creates a really smooth experience for completing the documents for my consultants electronically. Helps to avoid a lot of paperwork that one might have to go through in order to complete an onboarding.

It not only offers the option to sign the document but also offers various options that facilitate the completion of all tax and other government authorized and client compliance documents. I onboard almost 100 people in a month and to have a tool like this is life saver. It not only saves my time but is really practical for my employees as well. I am extremely happy with the overall product and my experience so far.

Recently we were able to integrate docusign with our in house software as well so it has solved all problem for our payroll department as well.

Their customer service is excellent and the turnaround time is minimal.

Cons

I have used other e-signature softwares in the market as well but this is by far the most successful one so I have no complaints so far.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Valerie P.

I've implemented and utilized docusign in my former role.

Used Weekly for 2+ years
Reviewed on 2018/06/13
Review Source: Capterra

We increased the quality of our data, and decreased the time it took to get our clients to fill out applications. I loved that this was usable not only via desktop but also mobile and tablet. This was an easy solution to implement and the Salesforce integration does not disappoint.

Pros

I like the integration it has with Salesforce CRM. The functionality allowed anything entered within our Salesforce Opportunity to be entered in our one page application. If the client changed or added any of this information, once they signed and completed the document, the information was updated on the given opportunity. It was pretty easy to set up, and improved the quality of our data immensely. I loved working with the Docusign support team, they were intelligent, kind, and eager to help me. They never hesitated to jump on a screen share and follow up with me after our calls via email. It was great to work with them!

Cons

Some of our clients would get confused on how to complete their signature, sometimes they would sign but forget to click the complete button. This was easily amended by chatting with them over the phone and showing them how. Something that was annoying for us was that we actually created a custom javascript button to send the application, we had some requirements that the out of the box button did not fulfill. We created the custom button with an implementation partner, but any issues regarding the button itself were not supported by Docusign since it was custom. This was tough at times but since their support was stellar otherwise, I wouldn't dock them for it!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

DocuSign Pricing

Starting from
$10/month
Pricing options
Free Trial
Free
Subscription
Value for money

DocuSign Individual - $10/user per month
- 1 seat, 5 sends/month, basic features
DocuSign Pro - $20/user per month
- Up to 10 seats, unlimited sends, additional features
DocuSign Business - $30/user per month
- Up to 10 seats, unlimited sends, advanced features
DocuSign Business Premium - $125/user per month
- Up to 10 seats, unlimited sends, power features
DocuSign Enterprise
- 11+ seats. Get your customized quote.

DocuSign Features

  • API
  • Custom Fields
  • Document Storage
  • Workflow Management

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

Additional information for DocuSign

Key features of DocuSign

  • Advance Correct
  • Agent Role
  • Biometric Phone Authentication
  • CC Anywhere (Carbon Copy)
  • Collaboration/Markup
  • Designed for Mobile
  • Dynamic Forms
  • ESIGN compliant, Certificate of Completion, Audit trail
  • Email to Signature
  • PowerForms

Benefits

Thousands of enterprise organizations in the financial services, travel, human resources, and insurance industries have chosen DocuSign as their preferred e-signature platform.
DocuSign for the Enterprise improves your business process with a fast, complete and trusted platform.
Fast
Accelerate business transactions throughout your organization with convenient electronic signatures that work the way your people and customers work.
Reduce the time it takes to obtain signatures on documents from days to minutes, and eliminate errors caused by manual processing or re-keying data
Simplify the entire approval process to increase accuracy and business efficiency.
Complete
DocuSign provides the most robust esignature transaction management services including authentication, electronic forms, integration, and collaboration to automate any type of transaction
Support for all the ways you sign including remote, embedded, and in-person from a single platform
Integrate with your existing line of business applications, or industry platforms such as Salesforce or Microsoft.
Leverage the Dev Center resources to dramatically shorten integration time and reduce project risk
Trusted
Trust the global leader in electronic signature solutions and the number one choice of Fortune 500 companies.
Warranted by DocuSign to provide a Fully ESIGN compliant process
Leverage DocuSign's deep experience as the leading enterprise electronic service provider

DocuSign FAQs

Below are some frequently asked questions for DocuSign.

Q. What type of pricing plans does DocuSign offer?

DocuSign offers the following pricing plans:

Starting from: $10/month

Pricing model: Free, Subscription

Free Trial: Available

DocuSign Individual - $10/user per month
- 1 seat, 5 sends/month, basic features
DocuSign Pro - $20/user per month
- Up to 10 seats, unlimited sends, additional features
DocuSign Business - $30/user per month
- Up to 10 seats, unlimited sends, advanced features
DocuSign Business Premium - $125/user per month
- Up to 10 seats, unlimited sends, power features
DocuSign Enterprise
- 11+ seats. Get your customized quote.

Q. What are the main features of DocuSign?

DocuSign offers the following features:

  • Advance Correct
  • Agent Role
  • Biometric Phone Authentication
  • CC Anywhere (Carbon Copy)
  • Collaboration/Markup
  • Designed for Mobile
  • Dynamic Forms
  • ESIGN compliant, Certificate of Completion, Audit trail
  • Email to Signature
  • PowerForms

Q. Who are the typical users of DocuSign?

DocuSign has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does DocuSign support?

DocuSign supports the following languages:

English

Q. What type of pricing plans does DocuSign offer?

DocuSign has the following pricing plans:

Free, Subscription

Q. Does DocuSign support mobile devices?

DocuSign supports the following devices:

Android, iPhone, iPad

Q. What other apps does DocuSign integrate with?

DocuSign integrates with the following applications:

Bitium, Dropbox, Evernote, FinancialForce Accounting, Greenhouse, OnBase, Quick Base, Smartsheet, Vocalcom, Vtiger CRM

Q. What level of support does DocuSign offer?

DocuSign offers the following support options:

Forum, Knowledge Base, Online Support