DocuSign

DocuSign

Electronic signature & document approval software

4.7/5 (2837 reviews)

DocuSign Overview

DocuSign Basic is the core e-signature solution that lets you and your customers quickly and easily sign a full range of documents and forms online without training or software to install. As the trusted leader in e-signature management solutions, DocuSign Basic simplifies your existing workflow, securely streamlining online signing, from one page documents to multi-party, multi-step transactions.
Key Features of DocuSign Basic
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
Universal document format, “Sign Here” tabs and automated reminders deliver a consistent and straight-forward user experience.
Browser-based and mobile-enabled interface allows for greater flexibility and interoperability.
DocuSign Basic offers businesses advanced functionality and innovative tools to help expedite the document signing process.

DocuSign Standard builds on the functionality of DocuSign Basic to allow for access to time-saving collaboration tools, transaction control, data forms, and templates. DocuSign Standard manages the entire document signing process utilizing a platform that has successfully recorded of millions of signature events.
Key Features of DocuSign Standard
Additional functionality allows for guided signing to multiple recipients with multiple documents, data collection, reporting, custom storage folders and workflow templates.
Add your logo, color palette and custom instructions seamlessly to brand your user’s DocuSign experience.
ESIGN compliant means eSignatures obtained through DocuSign are legally binding and court admissible.
Secure, web-based service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Standard offers additional options for customization and scalability.

As the trusted global leader in electronic signature management, DocuSign Enterprise accelerates business transactions throughout your organization with convenient electronic signatures that work the way your people and customers do, without the time or expense of training. With DocuSign Enterprise, you can utilize DocuSign Advanced Envelopes featuring in-person signing, signer attachments, recipient document visibility and optional multi-factor authentication.
Key Features of DocuSign Enterprise
Smart EnvelopesTM help you control document visibility and authentication workflow.
DocuSign’s PowerForms and Connect Application Programming Interface (API) ensure easy, seamless integration with your existing system for complete information exchange.
ESIGN compliance means eSignatures obtained through DocuSign are legally binding and court admissible.
Bulk Send enables you to send forms to hundreds of recipients.
Secure, enterprise-class service ensures a completely reliable and tamper-proof signing process.
Centralized platform offers 24/7 document control.
DocuSign Enterprise offers businesses robust, enterprise-class functionality to ensure a secure and integrated signature management process.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

DocuSign Reviews

Overall rating
4.7/5
97% positive reviews
2181
Excellent
577
Very good
62
Average
5
Poor
12
Terrible
Aaron P.

Revolutionized my Business

Used Daily for 1-5 months
Reviewed on 2019/07/23
Review Source: Capterra

Overall an overwhelmingly positive experience. I'm surprised this isn't a requirement in the industry of financial services.

Pros

First and foremost, DocuSign enabled me to save close to 200 hours of traveling and meetings over a calendar year. Without realizing it at the time, I was then focusing more of my attention on other high priority activities, such as prospecting and acquiring clients. I found out later that DocuSign alone was allowing me to grow my business at a significantly faster pace.

I had no idea that the software would have such an effect on the growth of my business, which requires lots of form filling and client signatures. My original intention was to just get rid of paper (which anyone reading this can agree creates logistical annoyances) and this software was highly referred by some colleagues that work in the real estate and financial services industry. It's the only software that's compliant in our industry/state.

The interface and actual use of the software is so incredibly easy and straightforward to use, especially when it comes to labeling required fields and assigning those fields to your client/prospect. I particularly like how DocuSign immediately 'jumps' to the next required field for your client to sign. It makes sure that none of the necessary fields are left blank.

An absolute must for business owners and salespersons looking to make their life easier.

Cons

I wouldn't say it's a fault of the software per se, but when preparing applications that have a lot of fields to fill, it can be somewhat time consuming to fill the form and assigning these fields to the client.

However, this isn't an issue if the document already has imbedded form fields.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

A Must for Anybody Needing Signed PDFs Frequently

Used Daily for 2+ years
Reviewed on 2018/09/15
Review Source: Capterra

Pros

I used to work in a design firm that required signatures from clients multiple times a day. I first tried to have adobe PDF editor with a touchscreen to do this. This was not for sufficient because nobody liked their signature on the touch screen. It was also very difficult to get a signature when I emailed someone their quote because nobody has a paid version of a PDF editor. DocuSign was a perfect solution to what I needed in that position. It was so simple to create a signature field for someone to type their signature and adjust to their signature. I was using this for when I was with someone in person and when I emailed someone the quote. It was convenient emailing the quote because it is easy for people to understand DocuSign and would get me the quote back faster. It was such a pain before I had it because a lot of people would have to print out the document and then scan it in, which took forever to get the quote back. Most people are familiar with DocuSign and may already have an account, which makes it even easier. This has definitely been one of the best software services I have used to get signatures on PDF documents. The price was well worth the benefit for myself in that position. I would highly recommend this product!!!

Cons

I did not come across much that did not like about DocuSign except for maybe their customer service. I had to get a hold of them once and it took a while on hold to get in touch with a human. Once I was talking to them though they helped me with my problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Laura V.

Client-Based Company's Best Friend

Used Daily for 2+ years
Reviewed on 2019/06/18
Review Source: Capterra

DocuSign is a great program that has saved me on more than one occasion. I had a client in Taiwan that needed to sign something within 12 hours or we would miss the deadline, if it wasn't for Docusign, that would never be a possibility. I use it daily and am extremely pleased with my experiences.

Pros

This software saves tons of paper. My business is client-based and we require a lot of negotiations which, of course, must all be signed or initialed for approval. Because DocuSign has digital copies of the contracts, we can just mark them up in DocuSign and then send them off to the client to sign.
It can be used all over the world. If I need to sign something from home, I just click. If I have a client in Japan and I'm located in the states, we just use DocuSign to get their signatures without having to put anything in the mail.
I can CC anyone when I send out a document and everyone is notified when it is completed so we can take action right away.
It lets you know that someone has opened the document but hasn't signed so you can reach out to your client and ask if they need clarification on the contract.
It's clear and easy to use, even for those that aren't tech-savvy.

Cons

I don't have a very long list for cons when it comes to this software.
I wish that I could replace a document after one or more of the parties have signed but the document isn't completed. I often have clients that sign without reading and then read after signing and want to change things.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Verified Reviewer

Hard to sign, but free & easy to insert

Used Monthly for 2+ years
Reviewed on 2019/05/26
Review Source: Capterra

My overall experience is that docusign is easy to use, there are great attachments, and that it is something that every self-employed person needs in order to get through the day. You should not expect a neat or perfect signature, but it gets the job done!

Pros

I have been using this software for several years in order to sign cover letters for job applications, art contracts, professional emails, and other kinds of important documents that require that online hand-written touch. I think that the software has worked best when used in Google Docs. There is an easy extension that allows you sign directly onto a letter that you are writing, and create a new fresh signature for each letter if you would like to. I think that given that it is free, that there is a free extension and other stuff like that, it is a pretty seamless transition when using it. The most important thing to me as a software user is that something is easy and that I'm not spending all my time googling what has to happen next just for me to do a simple action like signing a document. I think that this is why docusign is very successful, you do not need extra steps, to google extra questions, or do anything else. I am also glad that they don't charge for this because there is no way I would be willing to pay to sign a document no matter how great it was! I am tired of paying for small online moves.

Cons

I think that it is very difficult to get a good looking signature on the actual signing area, I have tried using a mouse and a mouse pad and neither have a very great result. I am not sure if this is the coding in the software or just the awkwardness of signing something using what a computer has to offer. I would say that if you are looking for the signature to match your extact one in real life, good luck with that, don't use docusign, it will not look the same at all. I think that if you are looking for an exact signature, you need to get a scanner and scan it into your computer. You really can't expect perfection with free software.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jonny D.

Docusign Agreement Cloud - Secure, mobile, reliable

Used Daily for 2+ years
Reviewed on 2019/09/18
Review Source: Capterra

Docusign built confidence for me because the service support is so strong. The products works, is secure, trustworthy and reliable. It also works and operates well on desktop or mobile. Which is vital in today’s business ecosystem.

Pros

The Docusign agreement cloud is an excellent esign solution. It integrates easily with software including Salesforce. The platform is simple to use navigate and send documents. The brand is trusted and recognised, which gives customer confidence.
What’s really great is the technical support. Any issues they are well educated and understand the software.
They also help save paper, trees and the planet!

Cons

Docusign have stayed true to esignature as a solution and do it really well. They do not offer proposal management and send like some other solutions which I would like to see under the brand to drive sales enablement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

DocuSign Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

DocuSign Individual - $10/user per month
- 1 seat, 5 sends/month, basic features
DocuSign Pro - $20/user per month
- Up to 10 seats, unlimited sends, additional features
DocuSign Business - $30/user per month
- Up to 10 seats, unlimited sends, advanced features
DocuSign Business Premium - $125/user per month
- Up to 10 seats, unlimited sends, power features
DocuSign Enterprise
- 11+ seats. Get your customized quote.

DocuSign Features

  • API
  • Custom Fields
  • Document Storage
  • Workflow Management

  • Activity Dashboard
  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration

Additional information for DocuSign

Key features of DocuSign

  • Advance Correct
  • Agent Role
  • Biometric Phone Authentication
  • CC Anywhere (Carbon Copy)
  • Collaboration/Markup
  • Designed for Mobile
  • Dynamic Forms
  • ESIGN compliant, Certificate of Completion, Audit trail
  • Email to Signature
  • PowerForms

Benefits

Thousands of enterprise organizations in the financial services, travel, human resources, and insurance industries have chosen DocuSign as their preferred e-signature platform.
DocuSign for the Enterprise improves your business process with a fast, complete and trusted platform.
Fast
Accelerate business transactions throughout your organization with convenient electronic signatures that work the way your people and customers work.
Reduce the time it takes to obtain signatures on documents from days to minutes, and eliminate errors caused by manual processing or re-keying data
Simplify the entire approval process to increase accuracy and business efficiency.
Complete
DocuSign provides the most robust esignature transaction management services including authentication, electronic forms, integration, and collaboration to automate any type of transaction
Support for all the ways you sign including remote, embedded, and in-person from a single platform
Integrate with your existing line of business applications, or industry platforms such as Salesforce or Microsoft.
Leverage the Dev Center resources to dramatically shorten integration time and reduce project risk
Trusted
Trust the global leader in electronic signature solutions and the number one choice of Fortune 500 companies.
Warranted by DocuSign to provide a Fully ESIGN compliant process
Leverage DocuSign's deep experience as the leading enterprise electronic service provider

DocuSign FAQs

Below are some frequently asked questions for DocuSign.

Q. What type of pricing plans does DocuSign offer?

DocuSign offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Free, Subscription

Free Trial: Available

DocuSign Individual - $10/user per month
- 1 seat, 5 sends/month, basic features
DocuSign Pro - $20/user per month
- Up to 10 seats, unlimited sends, additional features
DocuSign Business - $30/user per month
- Up to 10 seats, unlimited sends, advanced features
DocuSign Business Premium - $125/user per month
- Up to 10 seats, unlimited sends, power features
DocuSign Enterprise
- 11+ seats. Get your customized quote.

Q. What are the main features of DocuSign?

DocuSign offers the following features:

  • Advance Correct
  • Agent Role
  • Biometric Phone Authentication
  • CC Anywhere (Carbon Copy)
  • Collaboration/Markup
  • Designed for Mobile
  • Dynamic Forms
  • ESIGN compliant, Certificate of Completion, Audit trail
  • Email to Signature
  • PowerForms

Q. Who are the typical users of DocuSign?

DocuSign has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does DocuSign support?

DocuSign supports the following languages:

English

Q. What type of pricing plans does DocuSign offer?

DocuSign has the following pricing plans:

Free, Subscription

Q. Does DocuSign support mobile devices?

DocuSign supports the following devices:

Android, iPhone, iPad

Q. What other apps does DocuSign integrate with?

DocuSign integrates with the following applications:

Bitium, Dropbox, Evernote, FinancialForce Accounting, Greenhouse, OnBase, Quick Base, Smartsheet, Vocalcom, Vtiger CRM

Q. What level of support does DocuSign offer?

DocuSign offers the following support options:

Forum, Knowledge Base, Online Support