FreeAgent
About FreeAgent
FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – with no confusing accounting jargon and a friendly team of support accountants to help them stay on track.
FreeAgent is packed full of big features for small businesses. The software helps business owners take care of their day-to-day admin, from managing expenses, running RTI-compliant payroll and time tracking, to creating and sending invoices and monitoring cashflow.
On top of this, FreeAgent has a personalised ‘Tax Timeline’ of upcoming deadlines and amounts due, as well as the functionality to file VAT, RTI and Self Assessment returns directly to HMRC. FreeAgent is also Making Tax Digital compatible.
Key benefits of FreeAgent
What is FreeAgent?
FreeAgent is award-winning online accounting software designed specifically for small businesses, freelancers and their accountants and bookkeepers. Over 100,000 customers use FreeAgent to manage their business accounts – all done simply, without confusing accounting jargon and with a friendly team of support accountants to help them stay on track.
What features does FreeAgent have?
FreeAgent is packed full of big features for small businesses. The software helps business owners take care of their day-to-day admin, from managing expenses, running RTI-compliant payroll and time tracking, to creating and sending invoices and monitoring cashflow.
FreeAgent also has a personalised ‘Tax Timeline’ of upcoming deadlines and amounts due, as well as the functionality to file VAT, RTI and Self Assessment returns directly to HMRC. FreeAgent is also Making Tax Digital compatible.
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Reviews
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- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great for non- accountants and accountants alike
Reviewed on 2023/09/23
Pros
It's nicely laid out and easy to navigate, the automatic filling is a breeze, recurring invoices & bills save so much time and the time tracking features are useful in some cases.I used the software probably just when it started many years ago when i started as a freelancer, but it was pretty expensive then, so i moved on. I returned when it was offered for free through my bank as it was a bit of a no brainer.
Cons
The integration with other tools is very lacking, yes it has zapier but with only a couple of integration points its basically useless with the tech stacks most of us operate now. From memory (as i cant find the customer forums anymore) users have been requesting improvements to this for at least 6 years, so It's not going to be improved basically.
- Industry: Sports
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great Product
Reviewed on 2023/10/18
very pleased with it.i was looking for an easy way to send invoices and track payments . This does...
very pleased with it.i was looking for an easy way to send invoices and track payments . This does this and more.
Pros
It has made invoicing and tracking payments very easy.I like the way I can create categories to record paymnents in against
Cons
Haven't found anything yet that i don't like.I am still trying to work out how I track work done on a job that i do weekly that i then invoice monthly
Alternatives Considered
QuickBooks OnlineReasons for Switching to FreeAgent
it seems much simpler and meets my needs as a small business- Industry: Accounting
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Painful to use, Clunky and not great
Reviewed on 2019/03/11
Using the software was very awkward and restrictive. I lost confidence in it very early on.
My...
Using the software was very awkward and restrictive. I lost confidence in it very early on.
My experience has been years of utter frustration.
Regular promises of fixes and upgrades never materialised over the last 3 years and despite sticking with it, and getting the software for free, I ended up having to opt for better software.
Customer services are quick to respond but they tend to misinterpret your issue. Their idea of helping is sending you a link to a long drawn out document that frustrates you even more than the original issue. Most of the issues can't be resolved by sympathetic customer support reps because they are hard-coded into the software as basic incapabilities.
Pros
It's a Scottish company, albeit taken over by an anti-Scottish UK bank.
Customer services are relatively quick to respond but don't often understand or resolve your issue.
They do send you a Monday motivator which is useful.
It's now free if you bank with RBS/Nat West, but I'd rather not bank with either and even at £0 it's not worth it. I'd rather pay for a decent software and save the cost of hours of inefficiency and extra accountancy fees later.
Cons
It is very clunky and awkward to use.
It is very expensive for what it is and definitely not even worth using for free.
Several essential basic functions are missing and it is very restrictive/prescriptive forcing you to work their way or not at all.
Customer services regularly have to fudge "workarounds" to fill the gaps in FreeAgent's basic functionality and often these "workarounds" make more mess than doing nothing, leaving you with more to pay your accountant to fix it.
FreeAgent does several things in very unusual ways and then doesn't allow you to fix them.
Payroll does post journals into your ledgers but even the best accountants can't make any sense of them.
This software tries to be all things to small businesses giving tools that quite frankly are dangerous to unqualified accountants. It allows you to do your own VAT, Corporation Tax and Self Assessment wrongly, without any tax planning advice which could cost you tens of thousands of pounds in VAT/tax that isn't due, not to mention HMRC penalties etc. I know of several clients who have overpaid an absolute fortune and had seriously damaging run-ins with HMRC as a direct result of trying to DIY using this software.
Buyer BEWARE!!!
Response from FreeAgent Central
Hi there,
We¿re really sorry to hear about your experience and appreciate you taking the time to share your feedback and frustrations. If there's anything we can do to help improve your experience, or any additional feedback you'd like to share with us, please contact us at @[email protected].
Warm regards,
The FreeAgent Team
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Been using for over ten years
Reviewed on 2023/09/20
Freeagent has been the heart of my business for over ten years.
Freeagent has been the heart of my business for over ten years.
Pros
I always know my financial and tax situation. I'm never in the dark. You put in the info as you generate it and you'll never be in any doubt about your financial health.
Cons
I know Xero has lots of bells and whistles but Freeagent is simple to use, predictable and the support is from UK or US based specialists who really know what they're talking about.
- Industry: Education Management
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
So much better than other bookkeeping and accounting products
Reviewed on 2023/03/06
Very positive and reliable. It's reassuring to know the accounts are in order.
Very positive and reliable. It's reassuring to know the accounts are in order.
Pros
It's straight forward, easy to set up and use. Everything you need to manage your accounts is in plain sight rather then you needing to know there is a completely different process somewhere else that actually needs to be completed. The processes are quick and easy to work out.
Cons
Nothing much to be honest. It would be better if it was easier to link to other programs that you use but this can be overcome with a bit of thought.
Reasons for Choosing FreeAgent
To use a more reliable and efficient product.Switched From
QuickBooks OnlineReasons for Switching to FreeAgent
Options, costs, connections and ease of useFreeAgent FAQs
Below are some frequently asked questions for FreeAgent.Q. What type of pricing plans does FreeAgent offer?
FreeAgent offers the following pricing plans:
- Starting from: £10.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Q. Who are the typical users of FreeAgent?
FreeAgent has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does FreeAgent support?
FreeAgent supports the following languages:
English
Q. Does FreeAgent support mobile devices?
FreeAgent supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does FreeAgent integrate with?
FreeAgent integrates with the following applications:
Basecamp, Capsule, Dext, Float, Geckoboard, Google Workspace, PayPal, RightSignature, Rydoo, Satago, Stripe, Zapier
Q. What level of support does FreeAgent offer?
FreeAgent offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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