Alchemer

Give every customer a voice. Make every voice matter.

About Alchemer

Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves over 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.

To see how CX teams are using Alchemer to improve their customer experience programs, watch this short webinar: https://www.brighttalk.com/webcast/18320/602827


Key benefits of Alchemer

For organizations that need more tools and reporting than SurveyMonkey offers and don’t want the cost and management headaches associated with Qualtrics, the Alchemer Platform strikes the perfect balance.

Whether you use the Alchemer Platform for customer experience, marketing, market research, product development, employee experience, or operations you’ll find all the products and features you need in a single platform.

Flexible and highly integratable: Gather feedback your way, from any source.

Our product offerings include:
• Alchemer Survey – collect the best feedback
• Alchemer Workflow – close the feedback loop
• Alchemer Mobile – engage your mobile customers


Images

Alchemer Software - Alchemer Homepage - Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Software - Alchemer Workflow - the fastest, easiest, and most effective way to close the loop with customers
Alchemer Software - Alchemer Integration Builder - Using Integrations and Actions you can leverage Alchemer surveys to do so much more than simply collect data.
Alchemer Software - Alchemer University - Interactive e-learning, webinars, quizzes, certifications, and other recommended learning resources.
Alchemer Software - Alchemer Help and Community - Get answers to your questions on survey design, best practices, and how to use Alchemer.
Alchemer Software - Alchemer Survey Builder -  The flexible and easy-to-use survey platform that allows all users to create exactly what they need without requiring any technical expertise.
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Alchemer video
Alchemer video
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Alchemer video
Alchemer video
Alchemer Software - Alchemer Homepage - Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Software - Alchemer Workflow - the fastest, easiest, and most effective way to close the loop with customers
Alchemer Software - Alchemer Integration Builder - Using Integrations and Actions you can leverage Alchemer surveys to do so much more than simply collect data.
Alchemer Software - Alchemer University - Interactive e-learning, webinars, quizzes, certifications, and other recommended learning resources.
Alchemer Software - Alchemer Help and Community - Get answers to your questions on survey design, best practices, and how to use Alchemer.
Alchemer Software - Alchemer Survey Builder -  The flexible and easy-to-use survey platform that allows all users to create exactly what they need without requiring any technical expertise.

Not sure about Alchemer? Compare with a popular alternative

Alchemer

4,5 (305)
VS.
Highly reviewed

Starting Price

US$55,00
month
US$29,00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

104
80

Integrations

27
58

Ease of Use

4,5 (305)
4,6 (836)

Value for Money

3,8 (305)
4,2 (836)

Customer Service

4,3 (305)
4,4 (836)
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Reviews

Overall rating

4,5 /5
(305)
Value for Money
3,8/5
Features
4,1/5
Ease of Use
4,5/5
Customer Support
4,3/5

Already have Alchemer?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 305
Sharry
Sharry
Overall rating
  • Industry: Professional Training & Coaching
  • Review Source

Overall rating

Survey Gizmo Guys are the Best!

Reviewed on 2014/10/07

I've been working with Survey Gizmo for about two months. In my experience, it takes less than a...

I've been working with Survey Gizmo for about two months. In my experience, it takes less than a minute to get one of them online. They are always - I mean, always! - upbeat, helpful and on-the-ball. They are really patient, helping you to learn to think like the software so you can manage it better for yourself, instead of treating you like an idiot and doing everything for you - unless you want that. They make learning fun. And their software is incredibly logical and easy to use.

Pros

• they answer your call in under one minute
• they are upbeat, helpful, and on-the-ball - all of them!
• a new one can easily pick up where the last one left off with you
• their software is very logical and they know how to teach you to use it

Cons

• I haven't found any!

Trent
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 11–50 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

SurveyGizmo Review

Reviewed on 2019/07/24

This program has been helpful and we use it off and on based on the types of surveys we need to...

This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.

Pros

This platform has some features that need that other platforms do not like Survey Monkey.

Cons

The ease of use is not as great as I would expect or like it to be.

Kathryn
Kathryn
Overall rating
  • Industry: E-Learning
  • Company size: 501–1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Used to be so much better

Reviewed on 2019/01/07

We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or...

We use SurveyGizmo for a variety of reasons including, student outcomes, understanding UX or building out new product needs, and Employee feedback.

Pros

I like that they are easier to use and more modern looking than a lot of survey products. They do have an easy-to-use platform and the search function is great. The Google Sheets API is wonderful. I love that you can flow data into sheets automatically. They are a good tool for someone who has tech background and can navigate APIs, coding, or calculating. I also had an excellent time at their training a few years back.

Cons

They removed the ability to chat as a support channel. It's awful now to have to ask questions. You have to call or email and email can take days to get a response. Additionally, they have started charging a LOT for their product and significantly reduced the number of licenses you get at base-level. The filter features look like you can add in several filter criteria (i.e, show me people who responded that are 20,21, 22 years old) as comma delineated but then the search results come up empty.

Brittany
Brittany
Overall rating
  • Industry: Higher Education
  • Company size: 1 001–5 000 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Usually Does What I Need & Customer Service Is Great

Reviewed on 2018/03/07

This takes care of my form and survey needs so easily. There a lot of logic rules and generated...

This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.

Pros

I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.

Cons

If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

Shawn
Shawn
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

I use it for quality reports, customers surveys and training

Reviewed on 2017/12/06

Pros

If you want to collect data and have control over it this is a great product. I use it to survey customers and trades. I also use it for tracking quality by making up several quality surveys. The data from them has been incredible and easy to collect. Also found out that I can use it for training and add questions and get test results, pass or fail.

Cons

The product used to be pretty affordable. Next year the prices are going up quite a bit but we still think it is worth it for the data we get from it.

Showing 5 reviews of 305 Read all reviews

Alchemer FAQs

Below are some frequently asked questions for Alchemer.

Alchemer offers the following pricing plans:

  • Starting from: US$55,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Alchemer pricing is based on your business needs, as follows: Self-Service Survey Software - Collaborator: $55 per user per month, $315 per user per year - Professional: $165 per user per month, $1075 per user per year - Full Access: $275 per user per month, $1895 per user per year Enterprise Feedback Platform - Contact Alchemer for pricing information Voice of the Customer and CX Automation - Contact Alchemer for pricing information

Alchemer has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

Alchemer supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Alchemer supports the following devices:

Alchemer integrates with the following applications:

Asana, Captcha, Domo, Google Analytics 360, Google Docs, Google Sheets, HubSpot CRM, IBM SPSS Statistics, Mailchimp, Meta for Business, Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller), Microsoft Power BI, Okta, OneLogin, Paylocity, SMTP, Salesforce Marketing Cloud, SalesforceIQ, Slack, Stripe, Tableau, Twitter/X, Voxpopme, Webhook Relay, Zapier, Zendesk Suite, mParticle

Alchemer offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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