Alchemer
About Alchemer
Alchemer offers the world’s most flexible feedback and data collection platform that allows organizations to close the loop with their customers and employees quickly and effectively. Our mission is to give every customer and employee a voice, and to make every voice matter. Alchemer serves over 13,000 global CX, HR, and market research customers, including many Fortune 500 companies.
To see how CX teams are using Alchemer to improve their customer experience programs, watch this short webinar: https://www.brighttalk.com/webcast/18320/602827
Key benefits of Alchemer
For organizations that need more tools and reporting than SurveyMonkey offers and don’t want the cost and management headaches associated with Qualtrics, the Alchemer Platform strikes the perfect balance.
Whether you use the Alchemer Platform for customer experience, marketing, market research, product development, employee experience, or operations you’ll find all the products and features you need in a single platform.
Flexible and highly integratable: Gather feedback your way, from any source.
Our product offerings include:
• Alchemer Survey – collect the best feedback
• Alchemer Workflow – close the feedback loop
• Alchemer Mobile – engage your mobile customers
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Reviews
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- Industry: Research
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Fantastic Survey Tool
Reviewed on 2018/01/19
For many years we have been very happy with this product and the features it has. Unfortunately...
For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.
Pros
SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.
Cons
Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.
Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
SurveyGizmo Review
Reviewed on 2019/07/24
This program has been helpful and we use it off and on based on the types of surveys we need to...
This program has been helpful and we use it off and on based on the types of surveys we need to conduct through out the year.
Pros
This platform has some features that need that other platforms do not like Survey Monkey.
Cons
The ease of use is not as great as I would expect or like it to be.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Greedy and unconscionable. Totally inflexible in servicing customers. Love to take the money.
Reviewed on 2018/07/06
Was able learn about some of the functions of a survey provider and how they can be used to create...
Was able learn about some of the functions of a survey provider and how they can be used to create quizzes and surveys in creative ways.
Pros
Some of their features at the time were only supported by them. This is changing very quickly. There are several other terrific providers in the marketplace who now support the features that were only available with SG.
Cons
I had to pay them dollar's over the last 5+ years to host 2 surveys with extremely light traffic just as a storage because they were not forthcoming about their downgrade and storage policies. The features I needed - advanced quizzes and calculations - were only available on their platform. I asked them several times my options for downgrading to a lower plan because I was not using the platform but I did not want to loose my data and the work I had done. Their answers were extremely vague knowing full well that they were getting a free ride on the $/month I was paying just for storing a few MB of data. In the meantime, they changed the pricing plans so that the original plan would now cost me $/month. My old plan went on a "legacy plan" where I could not use many of the features like questions libraries. I have now switched to a provider who supports everything that SG does, does it 10 times better than them - both style and function - and does it at half the price.
- Industry: Higher Education
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Usually Does What I Need & Customer Service Is Great
Reviewed on 2018/03/07
This takes care of my form and survey needs so easily. There a lot of logic rules and generated...
This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.
Pros
I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.
Cons
If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
User friendly survey tool for Survey Programmers
Reviewed on 2022/10/29
Pros
Our team loves the unlimited number of responses which reduces the complexity. Special mention to the tech support team, who helped us clear all our doubts in interaction. Alchemer is very intuitive and UI is clear, doesn't need any extra training for achieving simple research use cases. They also offer great panel services
Cons
Visual graphs can be improvisedFraud / automated response detection will be greatMore question types and specific to industry can make life easier
Alchemer FAQs
Below are some frequently asked questions for Alchemer.Q. What type of pricing plans does Alchemer offer?
Alchemer offers the following pricing plans:
- Starting from: US$55.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Alchemer pricing is based on your business needs, as follows: Self-Service Survey Software - Collaborator: $55 per user per month, $315 per user per year - Professional: $165 per user per month, $1075 per user per year - Full Access: $275 per user per month, $1895 per user per year Enterprise Feedback Platform - Contact Alchemer for pricing information Voice of the Customer and CX Automation - Contact Alchemer for pricing information
Q. Who are the typical users of Alchemer?
Alchemer has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Alchemer support?
Alchemer supports the following languages:
Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian
Q. Does Alchemer support mobile devices?
Alchemer supports the following devices:
Q. What other apps does Alchemer integrate with?
Alchemer integrates with the following applications:
Asana, Captcha, Domo, Google Analytics 360, Google Docs, Google Sheets, HubSpot CRM, IBM SPSS Statistics, Mailchimp, Meta for Business, Microsoft Dynamic 365 CRM (JourneyTEAM - Reseller), Microsoft Power BI, Okta, OneLogin, Paylocity, SMTP, Salesforce Marketing Cloud, Slack, Stripe, Tableau, Twitter/X, Voxpopme, Webhook Relay, Zapier, mParticle
Q. What level of support does Alchemer offer?
Alchemer offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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Survey Software
