About Alchemer

Alchemer (formerly SurveyGizmo) offers the world’s most flexible feedback and data collection platform and survey software, with twice as many question types as the competition and a low-code design that allows innovative thinkers across organizations to solve real business problems cost-effectively. Alchemer serves over 15,000 global customers and 30% of the Fortune 500. G2.com awarded Alchemer’s enterprise feedback platform for the Fastest Implementation, Easiest Setup, and Easiest to Use.

Pricing starting from:

US$49,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Alchemer

Flexible and highly integratable: Gather feedback your way, from any source.

Action-First: Your customers’ voices trigger instant action, to make an impactful difference.

Secure: Necessary security guardrails to keep IT happy.

Powerful: The Fortune 500 relies on the power of Alchemer, enterprise-wide.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Pricing starting from:

US$49,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Alchemer Software - Alchemer Homepage - Each user in your Alchemer account can customize the home page to meet their needs.
Alchemer Software - Alchemer Survey Builder -  The flexible and easy-to-use survey platform that allows all users to create exactly what they need without requiring any technical expertise.
Alchemer Software - Alchemer Integration Builder - Using Integrations and Actions you can leverage Alchemer surveys to do so much more than simply collect data.
Alchemer Software - Alchemer University - Interactive e-learning, webinars, quizzes, certifications, and other recommended learning resources.
Alchemer Software - Alchemer Help and Community - Get answers to your questions on survey design, best practices, and how to use Alchemer.
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Alchemer video Alchemer video Alchemer video Alchemer video Alchemer video Alchemer video Alchemer video Alchemer Software - Alchemer Homepage - Each user in your Alchemer account can customize the home page to meet their needs. Alchemer Software - Alchemer Survey Builder -  The flexible and easy-to-use survey platform that allows all users to create exactly what they need without requiring any technical expertise. Alchemer Software - Alchemer Integration Builder - Using Integrations and Actions you can leverage Alchemer surveys to do so much more than simply collect data. Alchemer Software - Alchemer University - Interactive e-learning, webinars, quizzes, certifications, and other recommended learning resources. Alchemer Software - Alchemer Help and Community - Get answers to your questions on survey design, best practices, and how to use Alchemer.

Features

Total features of Alchemer: 107

  • 360 Degree Feedback
  • AB Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Anonymous Feedback
  • Appraisal History
  • Benchmarking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Charting
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Conditional Logic
  • Continuous Feedback
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Reminders
  • Employee Database
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Access
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Access
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Performance Appraisal
  • Performance Management
  • Performance Review Management
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Segmentation
  • Self Assessment
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skills Assessment
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Support Audio/Images/Video
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Video Support
  • Visual Analytics
  • Website Integration

Alternatives

SurveyMonkey

4,6
#1 Alternative to Alchemer
Trusted by 98% of the Fortune 500 and used in over 350,000 organizations, SurveyMonkey’s People Powered Data platform...

Qualtrics CoreXM

4,8
#2 Alternative to Alchemer
Qualtrics CoreXM is a survey management tool designed to help businesses collect feedback and provide insight into...

FocusVision Decipher

4,5
#3 Alternative to Alchemer
FocusVision Decipher is a cloud-based survey software designed to help businesses create customizable surveys in...

QuestionPro

4,5
#4 Alternative to Alchemer
QuestionPro is an advanced research suite of tools to let you conduct surveys and research securely and seamlessly. We...

Reviews

Overall rating

4,5 /5
(285)
Value for Money
3,8/5
Features
4,0/5
Ease of Use
4,5/5
Customer Support
4,3/5

Already have Alchemer?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 285
Dustin D.
Overall rating
  • Industry: Research
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Survey Tool

Reviewed on 2018/01/19

For many years we have been very happy with this product and the features it has. Unfortunately...

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Pros

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.

Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Virgil H.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 10 000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best web-based survey software for research ethics compliance

Reviewed on 2021/02/12

Pretty good. We're pushing it's limits in our next survey design and trying to make something...

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Pros

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics.

Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature.

Cons

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

Alternatives Considered

SurveyMonkey and Qualtrics CoreXM

Reasons for Switching to Alchemer

Because it offered easy to use functions tailored to research ethics compliance needs for privacy and response data protection preventing access or use of anonymized data by third parties (the staff of Alchemer). It also has the best price and essentially the same feature options.
Verified Reviewer
Overall rating
  • Industry: Market Research
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Alchemer is highly functional and reasonably priced

Reviewed on 2021/12/07

Pros

Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics.

Cons

There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.)

Alternatives Considered

FocusVision Decipher, QuestionPro and Qualtrics CoreXM

Reasons for Choosing Alchemer

SurveyMonkey did not have the capabilities that Alchemer does.

Switched From

SurveyMonkey

Reasons for Switching to Alchemer

Largely it came down to cost -- Alchemer has a really attractive price point at $1800.
Jakob B.
Overall rating
  • Industry: Sports
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 5.0 /10

Good survey option but lacks more advanced options

Reviewed on 2021/12/23

Decent, if you want to create one off surveys and have the data live in a silo this product works....

Decent, if you want to create one off surveys and have the data live in a silo this product works. If you want to create a larger picture of data across multiple surveys it is very manual and error prone.

Pros

It is easy to create different types of questions and surveys. There are a variety of question types available. The survey creation process works well and is user friendly.

Cons

It is very difficult to get data from Alchemer to another place and have it work reliably. Also, aggregating data from more than one survey to gain a bigger picture is not possible without downloading it all in to Excel.

Ahmed A.
Overall rating
  • Industry: Construction
  • Company size: 1 001-5 000 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best platforms for creating surveys and extracting their results quickly and with high...

Reviewed on 2021/12/05

With Alchemer's ease of use in producing and mailing surveys, as well as the ability to gather and...

With Alchemer's ease of use in producing and mailing surveys, as well as the ability to gather and analyze findings without the need for a team, my perspective of work has been transformed.

Pros

When it comes to surveys, Alchemer provides an easy-to-use platform for anyone to utilize, with a wide variety of ready-made forms that you can use to compose your survey questions. Once you've done so, you can send the survey to your target audience in a matter of minutes.
Using Alchemer, you'll be able to easily generate reports in the form of tables and graphs with a different structure after collecting questionnaires from recipients. This data can be exported from Alchemer in a format that can be used by a variety of statistical analysis packages.

Cons

Alchemer allows me to generate the surveys I need and acquire the information I need so that I may begin my study. Actually, finding anything negative to say about Alchemer is a challenge.

Showing 5 reviews of 285 Read all reviews

Alchemer FAQs

Below are some frequently asked questions for Alchemer.

Alchemer offers the following pricing plans:

  • Starting from: US$49,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Alchemer pricing is based on your business needs, as follows: Self-Service Survey Software - Collaborator: $49 per user per month, $300 per user per year - Professional: $149 per user per month, $1020 per user per year - Full Access: $249 per user per month, $1800 per user per year Enterprise Feedback Platform - Contact Alchemer for pricing information Voice of the Customer and CX Automation - Contact Alchemer for pricing information

Alchemer has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Alchemer supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Alchemer supports the following devices:

Alchemer integrates with the following applications:

Facebook for Business, Google Analytics 360, Google Docs, Google Sheets, HubSpot CRM, Mailchimp, Microsoft Dynamic 365 - CRM - JourneyTEAM (Reseller), Microsoft Power BI, SMTP, SPSS, Salesforce Marketing Cloud, SalesforceIQ, Slack, Stripe, Tableau, Twitter, Voxpopme, Webhook Relay, Zapier

Alchemer offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

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