SurveyGizmo

SurveyGizmo

Make Smarter Decisions with the Word's Best Survey Platform

4.5/5 (259 reviews)

SurveyGizmo Overview

SurveyGizmo is the online survey tool for new business. Rich in features and with an honest price, SurveyGizmo is ideal for the feature-focused marketers, researchers and educators. Whether you are doing simple surveys, complex surveys, evaluations, polls, or HR studies; SurveyGizmo is the right survey tool for you.

It's easy:
No experience needed. Jump right in and create an online survey, poll or
website form in minutes

Sophisticated Reporting
Drill down into your data and create detailed reports you can share with your peers and clients.

Enterprise Features
Manage multiple users, teams, permissions and roles. Experience integration with Salesforce and other SaaS products.

Surveys, Polls & Evaluations
Use surveys for research, insight, tracking and marketing automation.

Advanced Feature Set
Every advanced feature imaginable - like branching, page jumping, and piping. At a fraction of the cost!

Absolute Branding Control
Control the url of your surveys, the look, color and images. Completely obscure the engine and take control!

Pricing

Starting from
US$300,00/year
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America

Supported Languages

Arabic, Chinese (Simplified), Czech, Danish, Dutch and 19 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

SurveyGizmo Reviews

Overall rating
4.5/5
89% positive reviews
172
Excellent
58
Very good
20
Average
6
Poor
3
Terrible
Verified Reviewer

I cannot recommend due to a poor CS experience.

Used Daily for 2+ years
Reviewed on 2018/12/14
Review Source: Capterra

I cannot in good conscience recommend this product. Yes it is cheaper than Qualtrics and nearly as capable... but our CS experience was lousy when the product broke. We were put on the backburner as our contract was not as lucrative for them.

Pros

They are HIPAA compliant. They have skip logic and you can collect a lot of responses. The layout it clean, but not as clean as survey monkey. You do have the option to preview what it would look like on multiple devices.

Cons

So I spent about 6 months working with them to figure out why our survey responses were not piping from SG to our Google Spreadsheets that they had advertised it could do, and was the primary reason for us rewarding them with our business. We spent 6 months back and forth and rarely could get the dev team interested in fixing the issue. It was never resolved and thus made the real time data collection and analytics advertisement frustrated. It was challenging to the point of needing to get the CEO of our company involved to get them to take action. Again, the issue was never resolved so we resorted to using Google Forms instead.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

5.0/10
Emily S.

Powerful survey tool

Used Daily for 2+ years
Reviewed on 2019/02/26
Review Source: Capterra

Overall, we like the tool and it helps streamline our data intake process. We are able to provide online training and post-training quiz and eval, then send out certificate accordingly via Surveygizmo. Features like that are important to us. Wish they would not keep increasing your price though and turn some of the features you'd been using for years into a different price tier.

Pros

We have been a client since 2013 and definitely watched SurveyGizmo grew significantly. New features are coming out from time to time and it is getting more and more powerful. It can be a great tool for all levels of users. There are simple easy to use features but there's also room available for advanced users to do custom scripts writing, etc to bring in more robotic and automatic survey flow. It also integrates really well with Salesforce and Google Sheets, etc.

Cons

Pricing! All these years we've been with SurveyGizmo we've gone through a huge price hike. They have different tiers of pricing/user licenses. As I said, they come up with new features from time to time, but watch out, those can cost more.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Dustin D.

Fantastic Survey Tool

Used Weekly for 2+ years
Reviewed on 2018/01/19
Review Source: Capterra

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Pros

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.

Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Brittany H.

Usually Does What I Need & Customer Service Is Great

Used Weekly for 1+ year
Reviewed on 2018/03/07
Review Source: Capterra

This takes care of my form and survey needs so easily. There a lot of logic rules and generated actions you can create in your forms too. You have to see how easy it is.

Pros

I haven't run into many things I can't do with SurveyGizmo that I need from my forms. There are a lot of question types, and you can make custom ones. The reports are great because most of the people I send the reports to need visuals, and SurveyGizmo does that so it's easier to understand the data. Of course it's up to you to provide insights about what that data means, but you have a great tool for gathering and reviewing the data in SurveyGizmo. Also, customer service is a team of rockstars. Very fun to troubleshoot with.

Cons

If you update a style template/sheet, your current forms using that style are NOT automatically updated. Since my organization has hundreds of forms and surveys, this is problematic. If you are in the situation where you want to redesign your forms, definitely use the styles, but be prepared to go into all of your forms/surveys and reapply the style to it, and remember to save afterward. It's annoying but not the worst, and it shouldn't happen often if you work closely with your brand leaders to make sure the design will be solid for a while.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Katherine F.

Nice stadistics and explanation graphics.

Used Daily for 1+ year
Reviewed on 2018/02/17
Review Source: SoftwareAdvice

SurveyGizmo is a very well done software, which provides excellent long-term benefits, such as raising a company, and improving the quality of each service. Empresarilamente SurveyGizmo has benefited me a lot, since I have been able to completely change the prices of my services and each of the characteristics in my work, for a good of the client.

Pros

SurveyGizmo is very different from the other survey platforms, since this software has very good statistics of results at the end of each survey, this is the factor that complements it, every time a survey ends, the results are shown in graphs with its respective explanation.

Cons

I do not like the prices of SurveyGizmo, although this software is quite good and the functions it has, surpass any other platform, should not have such high prices, I would like more adapted and accessible prices .

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

SurveyGizmo Pricing

Starting from
US$300,00/year
Pricing options
Free Trial
Free
Open Source
Subscription
Value for money

Pricing ranges from free to paid plans based on your business needs.

SurveyGizmo Features

  • API

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for SurveyGizmo

Key features of SurveyGizmo

  • Complete Branding Control
  • Easy to Use
  • Email Invitations
  • Email Notifications & Form Posts
  • Embed surveys in your site or app
  • Evaluations and Scoring
  • Jumping and More Advanced Logic
  • Open Text Analysis
  • Over 28 Question Types
  • Payment Forms
  • SPSS, Excel, Powerpoint and PDF Reports
  • Teams, Users and Roles
  • Use your own domain and hide SurveyGizmo
  • Website Intercept Surveys

Benefits

It's easy: No experience needed. Jump right in and create an online survey, poll or website form in minutes

Sophisticated Reporting
Drill down into your data and create detailed reports you can share with your peers and clients.

Enterprise Features
Manage multiple users, teams, permissions and roles. Experience integration with Salesforce and other SaaS products.

Surveys, Polls & Evaluations
Use surveys for research, insight, tracking and marketing automation.

Advanced Feature Set
Every advanced feature imaginable - like branching, page jumping, and piping. At a fraction of the cost!

Absolute Branding Control
Control the url of your surveys, the look, color and images. Completely obscure the engine and take control!

GetApp Analysis

Complexity doesn’t have to equal confusion, at least not when it comes to generating online surveys. SurveyGizmo offers a straightforward solution for marketers who need advanced features and total control over the way their online surveys look and function.

Online surveys created with SurveyGizmo use advanced survey logic and branching to validate the answers submitted by survey respondents. Marketers, researchers, and educators, are then able to work together with one another using SurveyGizmo’s built-in team collaboration features, and they can generate multiple types of insightful, real-time reports based on the raw data they collect.

Survey Builder

What is SurveyGizmo?

SurveyGizmo is an online survey tool that marketers, researchers, and educators can use to build surveys that run the gamut from basic to advanced. SurveyGizmo allows its users to generate surveys that include question types for every occasion, along with advanced survey logic and branching.

By making their surveys more responsive, and including skip logic and page jumping features, marketers can increase completion rates and ensure that the surveys they send out are as relevant to individual respondents as possible. SurveyGizmo is also capable of using the answers that marketers collect to populate content in future survey questions. This is especially useful in instances when businesses are interested in gathering more information about one specific answer.

Survey Test Mode

SurveyGizmo Main Features

Multiple Question Types

SurveyGizmo gives users multiple options when they’re selecting which types of questions to include in their surveys. The platform offers a large library of survey question types, including everything from radio buttons to Likert Scales.

Decide on a question type as you’re creating your first survey. In most cases, the type of question you choose will be decided based on the types of answers you’re hoping to collect from respondents. You can use drag and drop rank order questions, net promoter scores, or image choice questions. You can also set up certain questions as “required” while leaving other questions as “optional.”

Selecting Question Types

Custom Branding

Users are in complete control over how their surveys look and function. In terms of branding elements, SurveyGizmo offers marketers the choice of changing up the themes of their surveys, and including unique logos, colors, or images.

To quickly change up the look of your latest survey, use SurveyGizmo’s theme builder. If you’re comfortable using HTML and CSS, SurveyGizmo will also give you access to your survey’s layout and style. For the highest level of customization, you can change the URL of your survey, as well.

Selecting a Theme

Survey Diagnostics

Find out how successful your survey is likely to be before ever sending it out by using SurveyGizmo’s survey diagnostics tool. Available through the survey’s Test tab, the diagnostics feature can estimate a survey’s length, accessibility, and respondent fatigue.

Run your survey through the diagnostics tool, and you’ll get a score based on how well your survey was designed. You’ll also see how long SurveyGizmo expects your respondents to take when completing your survey. SurveyGizmo will assign you a score based on accessibility and fatigue, and you can use this to decide whether you should change up any questions, or whether there are any potential issues with your survey that might make it difficult for respondents to complete.

Survey Diagnostics

Detailed Reports

SurveyGizmo understands that data shouldn’t be looked at in a silo. For this reason, the company has developed a number of real-time reporting features that marketers can use to make sense out of the raw survey data they collect. The insight that SurveyGizmo provides is useful for making actual decisions based on the data that has been collected.

The first step when using SurveyGizmo’s reporting feature is to decide which type of report you’d like to create. You have the option to generate everything from basic summary reports, which offer you an overview of your survey responses, down to advanced reports with fall-off statistics and profiles of your respondents. SurveyGizmo also offers a number of exporting options, if you’d prefer exporting your data.

Generating Real-Time Reports

SurveyGizmo Integrations

SurveyGizmo integrates with a number of popular business applications and social networks. Among the most useful integrations are those with CRM tools, like Salesforce, and email marketing applications, like MailChimp and ExactTarget. SurveyGizmo also connects with Cint, Facebook, Twitter, LinkedIn, and Pinterest, along with Wordpress and Drupal. SurveyGizmo also has an API to allow you to integrate with other third-party tools.

SurveyGizmo Pricing

Marketers that use SurveyGizmo have the option to pay on a month-to-month or annual basis. The company offers four plans that range in price from $15 per month to $199 per month. SurveyGizmo also offers a free account that marketers with no budgets can use to collect up to 50 responses per month.

SurveyGizmo Bottom Line

  • Surveys use advanced logic and branching

  • Designed for marketers, researchers, and educators

  • Offers marketers advanced features and total control over survey branding

  • Built-in team collaboration features

  • Integrates with many popular CRM and email marketing applications

SurveyGizmo FAQs

Below are some frequently asked questions for SurveyGizmo.

Q. What type of pricing plans does SurveyGizmo offer?

SurveyGizmo offers the following pricing plans:

Starting from: US$300,00/year

Pricing model: Free, Open Source, Subscription

Free Trial: Available

Pricing ranges from free to paid plans based on your business needs.

Q. What are the main features of SurveyGizmo?

SurveyGizmo offers the following features:

  • Complete Branding Control
  • Easy to Use
  • Email Invitations
  • Email Notifications & Form Posts
  • Embed surveys in your site or app
  • Evaluations and Scoring
  • Jumping and More Advanced Logic
  • Open Text Analysis
  • Over 28 Question Types
  • Payment Forms
  • SPSS, Excel, Powerpoint and PDF Reports
  • Teams, Users and Roles
  • Use your own domain and hide SurveyGizmo
  • Website Intercept Surveys

Q. Who are the typical users of SurveyGizmo?

SurveyGizmo has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does SurveyGizmo support?

SurveyGizmo supports the following languages:

Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Q. What type of pricing plans does SurveyGizmo offer?

SurveyGizmo has the following pricing plans:

Free, Open Source, Subscription

Q. Does SurveyGizmo support mobile devices?

We do not have any information about what devices SurveyGizmo supports

Q. What other apps does SurveyGizmo integrate with?

SurveyGizmo integrates with the following applications:

ActiveCampaign, Bitium, Datagame, Domo, Easy Insight, Hatchbuck, Kayako, LatitudeLearning, ProjectManager.com, Zapier

Q. What level of support does SurveyGizmo offer?

SurveyGizmo offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials