Alchemer

We put feedback in the hands of those who can take action.

About Alchemer

Every organization collects feedback data — but few actually act on it. Alchemer, formerly SurveyGizmo, takes data out of dashboards and puts it into the hands of people who take action through the systems they use every day. With all the guardrails to keep IT happy. Alchemer helps you find, get and keep your best customers.

Find - Customer identification. First you have to find them. So this is about helping marketing and market research do their thing with more power. Flexibility. And security. To do more than just listen. To act.

Get - Customer acquisition. You found them, now you have to get them. This is where we help sales and sales operations build customer relationships. Authentically and powerfully.

Keep - Customer Success. We think every customer ought to be a best customer. So we help customer success and customer experience connect and respond. So you can keep your customers. By keeping them heard and seen.

Pricing starting from:

US$49,00/month

  • Free Trial
  • Free Version
  • Subscription

Key benefits of Alchemer

* Alchemer helps companies transform into customer-centric organizations.
* There are no hidden fees.
* Leads the industry in Implementation, User Adoption, and Time to Go Live.
* Easy to integrate feedback and data into our customers’ core business applications.
* Helps customers consolidate and connect feedback across the organization.
* The open API allows you to add an integration, or create your own.
* Meet the high standards of information security and data governance.

Devices

Business size

S M L

Markets

Australia, Brazil, Canada, China, Germany and 5 others, United Kingdom, India, Japan, Mexico, United States

Supported Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Pricing starting from:

US$49,00/month

  • Free Trial
  • Free Version
  • Subscription

Images

View 6 more
Alchemer video Alchemer video Alchemer video Alchemer screenshot: Alchemer screenshot: Alchemer screenshot: Alchemer screenshot: Alchemer screenshot:

Features

Total features of Alchemer: 93

  • 360 Degree Feedback
  • A/B Testing
  • API
  • Access Controls/Permissions
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • COBRA Administration
  • CRM
  • Communication Management
  • Community Management
  • Complaint Monitoring
  • Content Library
  • Continuous Feedback
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Electronic Payments
  • Email Distribution
  • Email Management
  • Email Marketing
  • Email Tracking
  • Employee Onboarding
  • Estimating
  • Face-to-Face
  • Feedback Management
  • Forms Management
  • Forum / Discussion Board
  • Image Library
  • Job Application Management
  • Live Results Tracking
  • Mobile Signature Capture
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple Question Types
  • Multiple User Accounts
  • NPS Survey Structure
  • NPS of Customers
  • NPS of Employees
  • Negative Feedback Management
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Performance Management
  • Performance Review Management
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Rater Selection
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • Role-Based Permissions
  • SMS Polling / Voting
  • SSL Security
  • Search/Filter
  • Segmentation
  • Sentiment Analysis
  • Single Sign On
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Statistical Analysis
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Text Analysis
  • Text Fields
  • Third Party Integrations
  • URL Customization
  • Video Support
  • Website Integration

Alternatives

SurveyLab

4,9
#1 Alternative to Alchemer
SurveyLab is professional online survey software for any size of business, non-government organizations and...

IntouchSurvey

0
#2 Alternative to Alchemer
IntouchSurvey is designed to help businesses across retail, hospitality, grocery, and other sectors conduct electronic...

CheckMarket

4,5
#3 Alternative to Alchemer
Cloud-based enterprise survey software solution. Users in more than 150 countries use CheckMarket to conduct beautiful...

Zoho CRM

4,2
#4 Alternative to Alchemer
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Reviews

Overall rating

4,5 /5
(274)
Value for Money
3,8/5
Features
4/5
Ease of Use
4,5/5
Customer Support
4,3/5

Already have Alchemer?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 274
Dustin D.
Overall rating
  • Industry: Research
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Fantastic Survey Tool

Reviewed on 2018/01/19

For many years we have been very happy with this product and the features it has. Unfortunately...

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Pros

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.

Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Susanna R.
Overall rating
  • Industry: Management Consulting
  • Company size: Self Employed
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

SurveyGizmo Review

Reviewed on 2020/02/19

We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily...

We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.

Pros

The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.

Cons

There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.

Bart M.
Overall rating
  • Industry: Market Research
  • Company size: 2-10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

The affordable market research platform with all the bells and whistles

Reviewed on 2021/03/10

With Alchemer we are able to create professional - industry benchmarked surveys, get results easy...

With Alchemer we are able to create professional - industry benchmarked surveys, get results easy and prepare data for analysis without going bankrupt. As we do not conduct surveys every day, Alchemer meets our needs equally well or even slightly better, yet at a way more affordable pricing point.

Pros

Alchemer - back when we started still Surveygizmo - offered what many big names in the industry have on offer, yet with a more affordable pricing and an interface that is easy to understand. The main benefits in our opinion:
- pricing is clear, well structured and fair. We do not have to use it every single day, as quantitative research is an occasional need. But at that time, it is important to get it right.
- possibilities are on part with others: all typical questions one might want to ask, even the more advanced ones like max-diff or conjoint analysis are baked into the product. At a slightly higher fee, but nonetheless fair.
- it blends in in our workflow: the solution is flexible, although you can use it to send emails, we use Mailchimp for mails but it is easy to have both communicate. Data is also automatically shared with another environment we use.

Cons

The biggest disadvantage (at least at first, it has improved) is the limited bi-lingual functionality it offers. Translations are a good way to cope with this today, but it did not use to be as straightforward as it is today. Emails still do not offer that same flexibility concerning language handling, yet we have found it easy enough to sync up with Mailchimp so it does not really pose a problem.

John R.
Overall rating
  • Industry: Law Practice
  • Company size: 2-10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Lousy Customer Relations

Reviewed on 2020/06/12

In the end, very poor customer relations.

In the end, very poor customer relations.

Pros

Ease of use, better piping functionality.

Cons

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows:

Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting.

I had paid my $1800 annual fee just a week prior.

Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied.

So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

Virgil H.
Overall rating
  • Industry: Nonprofit Organization Management
  • Company size: 10 000+ Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best web-based survey software for research ethics compliance

Reviewed on 2021/02/12

Pretty good. We're pushing it's limits in our next survey design and trying to make something...

Pretty good. We're pushing it's limits in our next survey design and trying to make something really visually interactive. So far our surveys have been pretty traditional for social research and everything has worked well. We will see if it's possible to make some more fun surveys on Alchemer or not.

Pros

It's easy to use with all the modern features for all types of social surveys and the reports can do segmentation which saves a lot of offline data analysis work. A really important selling point for me was the company's privacy policy and how they make it easy to tailor their product to be used for research on sensitive topics.

Uniquely, Alchemer makes it really easy to activate the "response encryption" function which is the only way to prevent the company or its survey administrators from accessing or using anonymized forms of your survey data for other purposes. Secondary use of customers survey data is an important part of most online survey software company's business. They also specifically describe the use of this function being important for research on sensitive topics like personal health. They also are more straightforward in their privacy policy language when it comes to use of the "anonymous" survey function, which blocks the collection of IP addresses of survey respondents which happens by default for all online survey software. Competitors like survey monkey offer this feature but do not have as strong of guarantees in the privacy policy that they will not collect the IP addresses for their own business uses. Similarly the response encryption feature is generally available from competitors but at a higher price point and in the case of Qualtrics only as a non-disclosed cost add on feature.

Cons

It doesn't have the 100% smooth and premium feel that you'd expect. It's probably an 8/10 for design quality and has some quirks and occasional glitches. I've had issues with multi-language surveys and support for which Unicode/alphabet version for a language that the software supports, and separately problems with HTML script in the secondary language version of a survey being reset and erased spontaneously. Their customer support is really quick to respond on email however, and their help pages are really robust and easy to learn from.

Showing 5 reviews of 274 Read all reviews

Alchemer FAQs

Below are some frequently asked questions for Alchemer.

Alchemer offers the following pricing plans:

  • Starting from: US$49,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

From Fortune 500 to Startups, Alchemer, formerly SurveyGizmo, helps market research, sales operations, HR, and customer success teams find, get, and keep their best customers.

We do not have any information about Alchemer features

Alchemer has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Alchemer supports the following languages:

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Alchemer supports the following devices:

Alchemer integrates with the following applications:

Facebook, Google Analytics, HubSpot CRM, Mailchimp, Salesforce Marketing Cloud, Salesforce Sales Cloud, Slack, Stripe, Tableau, Twitter, Zapier

Alchemer offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Alchemer.