Alchemer

We put feedback in the hands of those who can take action.

4,5 /5 (272 reviews) Write a Review!

Alchemer Overview

What is Alchemer?

Every organization collects feedback data — but few actually act on it. Alchemer, formerly SurveyGizmo, takes data out of dashboards and puts it into the hands of people who take action through the systems they use every day. With all the guardrails to keep IT happy. Alchemer helps you find, get and keep your best customers.

Find - Customer identification. First you have to find them. So this is about helping marketing and market research do their thing with more power. Flexibility. And security. To do more than just listen. To act.

Get - Customer acquisition. You found them, now you have to get them. This is where we help sales and sales operations build customer relationships. Authentically and powerfully.

Keep - Customer Success. We think every customer ought to be a best customer. So we help customer success and customer experience connect and respond. So you can keep your customers. By keeping them heard and seen.

Alchemer Overview

Pricing

Starting from
US$49,00/month

Pricing options

Free Trial
One Time License
Free
Subscription
Value for money

From Fortune 500 to Startups, Alchemer, formerly SurveyGizmo, helps market research, sales operations, HR, and customer success teams find, get, and keep their best customers.


Alchemer Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Czech, Danish, Dutch and 19 others, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Media

Main dashboard where you can create surveys and review progress on existing projects.
Intuitive and easy-to-use survey builder.
Create beautiful surveys with custom themes and branding.
Survey diagnostic tool that helps you optimize your surveys for performance.
Share links and global response tracking.
Alchemer screenshot: Main dashboard where you can create surveys and review progress on existing projects. Alchemer screenshot: Intuitive and easy-to-use survey builder. Alchemer screenshot: Create beautiful surveys with custom themes and branding. Alchemer screenshot: Survey diagnostic tool that helps you optimize your surveys for performance. Alchemer screenshot: Share links and global response tracking.

Alchemer Reviews

Alchemer Reviews

Overall rating
4,5
/
5
Excellent
181

Very good
61

Average
20

Poor
6

Terrible
4

Value for Money
3,7
Features
4
Ease of Use
4,5
Customer Support
4,3
89% recommended this app
Dustin D.

Fantastic Survey Tool

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.


Susanna R.

SurveyGizmo Review

We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.


John R.

Lousy Customer Relations

In the end, very poor customer relations.


Phyliss T.

EXCEPTIONAL! HIGHLY RECOMMEND

It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues.


Anna G.

SurveyGizmo vs Qualtrics


Dustin D.
Industry: Research
Company size: 11-50 Employees

Fantastic Survey Tool

Used Weekly for 2+ years
Reviewed on 2018/01/19
Review Source: Capterra

For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Pros

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price.

Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Susanna R.
Industry: Management Consulting
Company size: Self Employed

SurveyGizmo Review

Used Other for 2+ years
Reviewed on 2020/02/19
Review Source: Capterra

We create so many surveys and put them onto Survey Gizmo over the last 6+ years. To easily download results into useful and standard formats makes research move quickly and without a hitch.

Pros

The ability to set up the surveys in SurveyGizmo is very straightforward and logical. So easy, too. You do have to plan the survey well to ensure the questions are in a good order, etc, but that is with any software tool. The results delivered in multiple formats (.pdf and downloadable .csv) give the user tools to both view early results quickly and unidimensionally, and to manipulate the data actively.

Cons

There are several steps required to ensure survey questions are correctly added, and the software knows how to treat each question. However, this set of steps is great for learning and causing one to think about the logic of the survey and potential results.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

John R.
Industry: Law Practice
Company size: 2-10 Employees

Lousy Customer Relations

Used Weekly for 2+ years
Reviewed on 2020/06/12
Review Source: Capterra

In the end, very poor customer relations.

Pros

Ease of use, better piping functionality.

Cons

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows:

Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting.

I had paid my $1800 annual fee just a week prior.

Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied.

So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Phyliss T.
Industry: Printing
Company size: Self Employed

EXCEPTIONAL! HIGHLY RECOMMEND

Used Daily for 2+ years
Reviewed on 2020/08/21
Review Source: Capterra

It's an online service housed on the internet. There have been times where the program was unavailable and our clients had to retry access over a period of time. However SurveyGizmo technicians would quickly to resolve the issues.

Pros

We offer a monthly newsletter where our customers click through the options to create their personal marketing piece. SurveyGizmo gives us the option of uploading rough draft pictures of the pages and options that make it extremely easy for our clients to choose their monthly options.

Cons

It's a little pricey for a monthly software program, especially since we only use a small portion of the entire software. It would be great if they had a cheaper monthly service that fit our needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Anna G.
Industry: Nonprofit Organization Management
Company size: 1 001-5 000 Employees

SurveyGizmo vs Qualtrics

Used Daily for 2+ years
Reviewed on 2020/01/31
Review Source: GetApp

Pros

Super easy to use and navigate. Love the design features.

Cons

Certain functionality is difficult like using translation and survey navigation features.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8,1/10
Based on 272 user ratings
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Alchemer Pricing

Alchemer Pricing

Starting from
US$49,00/month
Free Trial
One Time License
Free
Subscription
Value for money

From Fortune 500 to Startups, Alchemer, formerly SurveyGizmo, helps market research, sales operations, HR, and customer success teams find, get, and keep their best customers.

From Fortune 500 to Startups, Alchemer, formerly SurveyGizmo, helps market research, sales operations, HR, and customer success teams find, get, and keep their best customers.

Value for Money
3,7/5
Based on 272 user ratings
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Alchemer Features

Alchemer Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4/5
Based on 272 user ratings
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Categories

Additional information for Alchemer

Additional information for Alchemer

Key features of Alchemer

  • Complete Branding Control
  • Easy to Use
  • Email Invitations
  • Email Notifications & Form Posts
  • Embed surveys in your site or app
  • Evaluations and Scoring
  • Jumping and More Advanced Logic
  • Open Text Analysis
  • Over 28 Question Types
  • Payment Forms
  • SPSS, Excel, Powerpoint and PDF Reports
  • Teams, Users and Roles
  • Use your own domain and hide SurveyGizmo
  • Website Intercept Surveys

Benefits

* Alchemer helps companies transform into customer-centric organizations.
* There are no hidden fees.
* Leads the industry in Implementation, User Adoption, and Time to Go Live.
* Easy to integrate feedback and data into our customers’ core business applications.
* Helps customers consolidate and connect feedback across the organization.
* The open API allows you to add an integration, or create your own.
* Meet the high standards of information security and data governance.

Alchemer FAQs

Alchemer FAQs

Below are some frequently asked questions for Alchemer.

Q. What type of pricing plans does Alchemer offer?

Alchemer offers the following pricing plans:

Starting from: US$49,00/month

Pricing model: One Time License, Free, Subscription

Free Trial: Available

From Fortune 500 to Startups, Alchemer, formerly SurveyGizmo, helps market research, sales operations, HR, and customer success teams find, get, and keep their best customers.

Q. What are the main features of Alchemer?

Alchemer offers the following features:

  • Complete Branding Control
  • Easy to Use
  • Email Invitations
  • Email Notifications & Form Posts
  • Embed surveys in your site or app
  • Evaluations and Scoring
  • Jumping and More Advanced Logic
  • Open Text Analysis
  • Over 28 Question Types
  • Payment Forms
  • SPSS, Excel, Powerpoint and PDF Reports
  • Teams, Users and Roles
  • Use your own domain and hide SurveyGizmo
  • Website Intercept Surveys

Q. Who are the typical users of Alchemer?

Alchemer has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Alchemer support?

Alchemer supports the following languages:

Arabic, Chinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukrainian

Q. What type of pricing plans does Alchemer offer?

Alchemer has the following pricing plans:

One Time License, Free, Subscription

Q. Does Alchemer support mobile devices?

We do not have any information about what devices Alchemer supports

Q. What other apps does Alchemer integrate with?

Alchemer integrates with the following applications:

ActiveCampaign, BenchmarkONE, Bitium, Datagame, Domo, Easy Insight, Kayako, LatitudeLearning, ProjectManager.com, Zapier

Q. What level of support does Alchemer offer?

Alchemer offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials