Workfront

Workfront

Enterprise work management platform

4.3/5 (954 reviews)

Workfront Overview

Workfront is an enterprise work management platform that helps people do their best work and companies to operate with more precision and accuracy. By centralizing all work in one system, teams can move faster, identify potential roadblocks, and deliver more work on time and on budget.

Workfront helps orchestrate critical work across teams, departments, and even geolocations. Leaders can drive strategy while people can see how their work ties to the mission-critical initiatives of the business. When work is in one platform, leaders can see the capacity of their teams and the backlog of work that needs to get done. Initiatives are resourced appropriately and discussions about work priority are informed by data instead of hunches.

Because Workfront is connected to over 150+ enterprise applications, people can continue to complete their work in the tools they use- Adobe, Jira, Salesforce, ServiceNow- without sacrificing one place to view the status of a projects. Work managers are able to monitor the progress of their initiatives without status meetings or emails, and people are able to update their tasks and collaborate with their peers in one place.

Workfront provides the tools people need to focus on the right work, allows people to produce their best work, and helps teams delivery work on time so companies can stay successful and competitive in a digital world.

Pricing

Starting from
N/A
Pricing options
Free Trial
Open Source
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, Germany, United Kingdom, United States

Supported Languages

Chinese (Simplified), Chinese (Traditional), English, French, German and 4 others, Italian, Japanese, Portuguese, Spanish

Workfront Reviews

Overall rating
4.3/5
90% positive reviews
429
Excellent
427
Very good
84
Average
9
Poor
5
Terrible
Sara T.

PMO take on Workfront

Used Daily for 2+ years
Reviewed on 2019/05/08
Review Source: Capterra

I am a champion of Workfront for my company, although I am a SME/admin and not responsible for the day to day Workfront use, it was a great experience begin involved in the implementation and owning one of the workstreams. Workfront lets you become a SME and get to know the system so easily, without constantly changing it (or providing straight forward changes that do not interrupt your day to day work.

Pros

Going from using four different platforms to manage the intake, planning and execution of projects
(ServiceNow, excel, Smartsheet and Microsoft Project) down to 1 single platform has been a life saver for the teams that I am on for my company. We were able to train our submitters on one system, built our own workflows, and then turned around and trained our PM's on the same system. One Pro I love is that we can make changes and enhancements on the drop of a hat (well, with planning and thought ahead of time), versus ServiceNow, where it took us 2-3 minutes to simply change a field name. I also enjoy the time and attention that Workfront has given to my company, they listen well and problem solve along side us, not just for us,

Cons

We are still in the Legacy Resource Planner because we have set up our job roles for each team, so the legacy system lets us set capacity estimates when planning projects (for example, Our Integration team is all under Integration job role, but we allocated 10% of their time in our resource planner towards discretionary projects, which allows us to better plan and prioritize this huge bucket of work). There is no way for us to set capacity %'s for job roles in the new system, without creating new job roles.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

9.0/10

Big Fan

Used Daily for 2+ years
Reviewed on 2019/05/07
Review Source: Capterra

I started as a planner and then got promoted to a Marketing Project Manager and became the System Admin.

Over time I've noticed people staying on track of their assignments better and knowing overall deadlines. Also all communication for the project lives in one place for everyone on the project, so you don't have to be worried about falling out of the loop via emails like before. User adoption is up thanks to great boot camp training for me as a system admin.

Pros

I really like the organizational elements. Building templates takes a lot of time, but once they're built, it makes it easy for bulk editing and converting requests into projects. When it was first implemented, the company wasn't on board outside of the Marketing department. After attending Admin Boot Camp, I created a staff training program and now user adoption is much higher.

I especially love the legacy of projects. You can refer to previous years for recurring events/projects.

Your support team is very nice and professional. Lately your team has offered calls after submitting tickets which I greatly appreciate it. It makes it much clearer on both ends.

Also love that all documents, updates, etc. live in one place and not in dozens of offline emails!

Cons

The new Home isn't fantastic. There are still a lot of limitations, so the number of clicks are still the same as the legacy version. For example, if they want to refer to a document in the task, they have to click into the task. Also, there's difficulty in seeing all updates made in the task so if you need to reply to a thread, you can't do it. At least our users can't.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Andrew K.

Sys Admin User

Used Daily for 2+ years
Reviewed on 2018/11/07
Review Source: Capterra

We use the tool to manage all website development projects (tasks, assignments, schedule, LOE, performance reporting, team management, etc.) time logging, Agile burndown, Kanban, employee tracking, and billing; pretty much every aspect of our business.

Pros

-The ability to customize the software to fit within your business operations. It's not a one size fits all where you have to modify company operations to fit within like other PM software.
-The reporting functionality and the ability to build custom reports
-Once you learn how to use it and get to know the intricacies, textmode is AMAZING! It allows you to build very custom reports, templates, fields, calculations, etc. to meet the needs of your business.
-The support team is great! Having a dedicated support contact with standing weekly 30-minute meetings has been very helpful. Additionally, the "consulting hours" come in very handy when there are items that myself or other system experts within my company can't figure out because they are able to use their knowledge and expertise to get us what we need.

Cons

-We submit enhancement ideas or tickets to the product team and feel like they always just get lost in the shuffle. There are a lot of things that we could use but I guess other companies or Workfront don't see the value so our ideas are very slow to be added to their Product Roadmap or come to market.
-It's not the cheapest on the market, that's for sure.
-There is somewhat of a learning curve for new employees at my company trying to learn the software just because it is SO powerful.
-There could be better integrations, specifically with Git.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Jonathan H.

Workfront makes managing projects easy with strong training, support and reporting features.

Used Daily for 2+ years
Reviewed on 2018/06/12
Review Source: Capterra

It helps us save time when it comes to resource allocation and time management. The reporting features helps upper-management better understand what we are doing and how much time it takes to do it. I love how they are constantly pushing updates that help improve the tool based on user feedback.

Pros

I have been a Workfront user for a few years now and am a big proponent of this project management tool for several reasons.
1) I find it very intuitive for users to use
2) It is easily customized based on the needs of your users
3) The reporting feature is worth the price of admission itself
4) Their support team is quick to respond and the self-help area is robust so you can find an answer to any question you may come across
5) Workfront offers a comprehensive training tool that covers several types and levels of training for users at all levels including frequent live trainings
6) The Community area is a great place to share ideas and ask for help from other users
7) They are constantly making updates and improvements to the tool
8) The Workfront Proof viewer is a great feature for those who want to markup and share creative within a project.

We looked at several solutions and I'd say that Workfront was by far the best option for our internal creative agency.

Cons

Setting up can be time consuming if you don't already have a process in place. Do your homework and dedicate the time to do it right before launch or else user adoption can be difficult. Plan on user adoption to be your biggest hurdle as people are uncomfortable with change. Make the Workfront trainings mandatory before use.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Complete and powerful PM information system with some areas to improve

Reviewed on 2015/10/22
Review Source

Working in an in-house marketing department, we have been using Workfront for three years to manage our projects and operations. We need overall visibility on all the activities of our department, plus a powerful collaboration platform.
Our main aim using Workfront is to manage the capacity vs workload of our department and to be able to forecast the demand.
Workfront is fulfilling our basic needs, but we feel that there is a lack of ability to create clear dashboards or to have a better visibility of critical task between multiple projects at the same time (which happens when several campaigns overlap).
There are other points to improve (see Cons below), but it seems that folks at Workfront are committed to improve those areas and correct the product weaknesses.

Pros

Logging hours is not painful (as it actually sounds), there are several choices to input them and it’s quite easy to get used to the habit.
The collaboration features are very good: comments, sharing if documents, approvals...
Work requests via assignments are clear and provide accountability.
Integrated document proofing and versioning is a must for any creative department and this one works really well.
Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.

Cons

Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information.
Sharing of information is cumbersome; although you can send automatic reports by email, it's difficult to distribute more elaborated pieces of information.
Resource management is limited; there are tools in the system, but they are not intuitive and are a legacy of previous versions of the system.
Learning curve is steep, it doesn't take much time to get familiarised with the common request-collaborate actions (which most of the users will do), but it needs much time and training to carry out actual project management processes within the system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

User Recommendation
8.4/10
Based on 954 reviews
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Workfront Pricing

Starting from
N/A
Pricing options
Free Trial
Open Source
Subscription
Value for money

Workfront offers several license types depending on the functionality each user requires. Full licenses provides robust, enterprise-grade project management tools for project managers, administrators, and executives, while other license types arm team members and internal/external collaborators with the functionality they need to track, approve, and plan their work. Contact Workfront for more pricing information.

Value for Money
4.1/5
Based on 954 reviews
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Workfront Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Commenting
  • Drag & Drop Interface
  • Gantt Charts
  • Prioritizing
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Projections
  • Task Management
  • Task Planning
  • Task Tracking
  • Third Party Integration
  • Timesheets

Features
4.2/5
Based on 954 reviews
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Additional information for Workfront

Key features of Workfront

  • API
  • Agile development
  • Anti spam
  • Approval process control
  • Archiving & retention
  • Assignment management
  • Assignment tracking
  • Audit trail
  • Auditing
  • Automatic notifications
  • Budget control
  • Budgeting
  • Burndown charts
  • Calendar management
  • Capacity planning
  • Client management
  • Collaboration tools
  • Collaborative review
  • Collaborative workspace
  • Compliance management
  • Configurable reporting
  • Configurable workflow
  • Custom development
  • Custom fields
  • Custom forms
  • Customizable branding
  • Dashboard creation
  • Data import/export
  • Data visualization
  • Deadline tracking
  • Disaster recovery
  • Document management
  • Drag & drop interface
  • Due date tracking
  • Email integration
  • Filtered views
  • Gantt charts
  • HTML5 technology
  • Help desk tracking
  • IT / software projects
  • Microsoft Outlook integration
  • Milestone tracking
  • Permission management
  • Planning tools
  • Portfolio management
  • Prioritizing
  • Process improvement
  • Product integration
  • Productivity reporting
  • Progress tracking
  • Project dashboard
  • Project management
  • Project planning
  • Project templates
  • Project time tracking
  • Project tracking
  • Project workflow
  • Projections
  • Real time data
  • Real time monitoring
  • Real time reporting
  • Real time updates
  • Reporting & statistics
  • Request routing
  • Role-based permissions
  • Search functionality
  • Secure data storage
  • Security & encryption
  • Storyboarding
  • Task management
  • Task planning
  • Task scheduling
  • Third party integration
  • Time & expense tracking
  • Time tracking by project
  • Timesheet management
  • Timesheets
  • Version control
  • Workflow management

Benefits

  • Work Management - Manage the complete lifecycle of work from idea generation all the way through to delivery. Coordinate efforts between teams using multiple work methodologies- Agile, Waterfall, mix- without disrupting collaboration or workflows. Allow people to manage work from anywhere with our tablet and mobile apps.

  • Project Management - Creating and executing cross-departmental initiatives in Workfront is easy and intuitive. By automating workflows and standardizing processes, work managers can plan new work in minutes. Our suite of visualization tools lets each person customize the way they want to work- Agile, waterfall, or a mix. Our interactive Gantt chart, robust real-time reporting, and custom project dashboards give managers complete visibility into status, roadblocks, risks, and issues throughout the entire project.

  • Portfolio and Program Management- Drive business initiatives forward by grouping projects into programs and portfolios. Create business cases to evaluate new work and automatically align all projects to the portfolio's objectives. Instantly see which projects your portfolio should work on, and track the progress and financials back to the portfolio's objectives.

  • Task Management - Team members know the work they need to do and they have all of the information they need to complete their tasks. Collaboration, documents, details, and timelines are in one view so everyone can get their work done faster than ever.

  • Issue Tracking - Every project has it's hiccups. Workfront tracks these detours with issues so you can compare your plan to the actual work. Each issue is attached to a project so all work remains in one place.

  • Demand Management- Create custom request and intake forms so your teams get all the information they need to complete their work. Automatically route incoming requests to the right team so work can get started quickly. Set up scorecards to evaluate incoming work based on custom criteria. Requestors receive automatic updates on their work eliminating random status check emails.

  • Resource Management - Use your most precious resource- your people- to their fullest capacity without burning them out. Use Artificial Intelligence to assign new work to the right people and level the workloads across the team. See the true capacity of your team and make sure you have enough people to complete the department's current and future work.

  • Team Collaboration - Workfront orchestrates collaboration across teams, departments, and geolocations. With updates steaming in like a social media feed, people are notified of relevant actions and conversations happen in the context of projects and deliverables. With integrations to common productivity tools- email and chat, Workfront centralizes the conversations to everyone stays in the loop.

  • Time Management - Workfront has a native timesheets to capture the hours spent on a project, task, or issues. Timesheet approvals happen with Workfront so people don't have to track time in multiple systems. Connections with financial systems allow for easy billing or payment from the data captured within Workfront.

  • Review and Approval- Work isn't finished until the ink dries on the final approval stamp. Workfront automates all approval processes getting feedback from the right people, in the right order. Gone are the days of missed versions, incorrect feedback, or paper signatures. Workfront makes sure people are reviewing the right version, and allows people to compare versions side-by-side for faster approvals.

  • Reports & Dashboards - With more than 50 standard reports and unlimited configurable reports, Workfront provides executives, managers, and project teams with the information they require to make informed decisions. Learn where projects are steering off course, keep profitability in mind on client work, and track where your department is focused so leaders can make more strategic work decisions.

  • Digital Content Hub - When content and workflows are disconnected people lose valuable time searching for information or operating with outdated information. Use Workfront Library to manage your work in progress content and share final deliverables with the right people.

  • Product Integration - Workfront integrates seamlessly with all business-critical applications to automate workflows and surface insights about the true cost of work. With Workfront Fusion, you can connect Workfront to 150+ business applications. Our native integrations with Microsoft, Google, Salesforce, Jira, Slack, and Adobe allow people to work in familiar tools without requiring duplicate work. Our RESTapi lets you integrate with any solution to meet the needs of your business.

  • Auditing & Governance - Providing a single place for all project information within Workfront give you an audit trail to authenticate compliance with corporate standards. Integrating cross-departmental collaboration, visibility and compliance eliminates the need for disparate, department-specific software, email, or other patchwork approaches.

  • Universal Compatibility - Workfront is an IT-friendly solution to manage all company projects, resources, and processes with world-class efficiency. Workfront is browser independent and works on Windows, Mac, or Linux, and even on your favorite mobile devices, helping teams get work done everywhere.

  • GetApp Analysis

    More than just a basic project management application, Workfront is a complete enterprise work management solution. Designed for mid-market and enterprise-level organizations, Workfront offers users robust PPM capabilities that allow to be managed from the top down, while also providing the ease of use and team collaboration capabilities that support work management from the bottom up.

    Workfront encompasses all work, including planned and unplanned work, for technical users and business stakeholders, running all the way from initial requests through final reports. Among Workfront’s most innovative high-level features are project and portfolio management, resource management, workflow and automation, request management, approvals, notifications and updates, social collaboration, document management, reports and dashboards, time tracking, mobile access, and Agile project management capabilities.

    My Work Queue

    What is Workfront?

    Workfront provides organizations with a unified work environment where individuals and teams can connect across the work lifecycle. Workfront provides its users with complete project visibility, along with reporting tools for executives, stakeholders, and project managers.

    The grass roots work management approach that Workfront utilizes is growing in popularity, as organizations of all sizes begin realizing the power of using a single system of engagement. In addition to facilitating project planning and management, Workfront enables the execution of all kinds of formal and ad hoc work using any methodology, including Waterfall, Agile, and a mix of the two.

    By combining these benefits together with a variety of social collaboration features, Workfront has been able to design a solution that serves as an alternative to the disconnected tools that many organizations are accustomed to using.

    Portfolio Milestones

    Workfront Main Features

    Agile Project Management

    Workfront enables teams to work however they want, utilizing any methodology, including Agile, Waterfall, or a mix of the two. Die-hard Agile devotees can rely on Workfront to blend their chosen methodology with the convenience of an enterprise work management system.

    Workfront’s Agile project management module combines the benefits of an Agile platform, while eliminating the communication barriers that often trip teams up. Workfront stands apart from competing solutions by supporting both Agile and Waterfall projects in a single product, leveraging native functionality, and at no additional cost. Most importantly, Workfront uniquely allows organizations to roll up Agile work into more traditional project plans, meeting the process needs of Agile development teams AND the data requirements of executives and business stakeholders doing milestone-based planning.

    Agile Storyboard

    Resource Management

    Resource management tools allow organizations to balance the workloads of individual employees or teams. Workfront’s Smart Assignments feature automatically suggests which employees would be best suited for specific tasks. Managers can quickly review what each employee has on his or her schedule before assigning any new projects.

    See what each of your employees has on his or her plate before assigning new tasks. Enter the skills and the available time required to complete a certain task, and Workfront will quickly identify the individuals best suited for the assignment. In making these determinations, Workfront uses a combination of data and complex algorithms.

    Resource Management

    Project Management & Tasks

    Projects are never static. Rather, they are living, breathing organisms that change and shift over time. Using Workfront’s project management features, groups can create task lists and assign tasks to specific individuals. Users can also view updates and issues in one, centralized place.

    Using Workfront’s inline editing features, you can edit your list of tasks and adjust due dates based on realistic timelines and expectations. These changes are handled through real-time collaboration capabilities and an easy-to-use “My Work” screen, which eliminates the need for you to waste time navigating from project to project or page to page.

    Project Management & Task Updates

    Custom Dashboards

    With Workfront, organizations can collect data and create customized views for complete visibility. Rather than spending hours compiling data, businesses are able to leverage Workfront’s reporting capabilities to keep on top of key metrics.

    Select from the more than 50 out-of-the-box reports that come included with Workfront. You can customize any report using the platform’s drag-and-drop tools. You can also tailor reports with customized views and filtering based on user permissions and roles.

    Custom Dashboards

    Workfront Integrations

    Workfront offers out-of-the-box integrations with Microsoft Outlook and document management solutions like SharePoint, Dropbox, Google Drive, Google Docs, and Box. Integration with ProofHQ is available to facilitate document review, markup, and approvals.

    Workfront also features an open, RESTful API that allows partners and customers to easily integrate the application with third-party products and tools. Several of Workfront’s partners have leveraged its API to build connectors between Workfront and CRM solutions like Salesforce.com and PeopleSoft; Agile ALM tools like JIRA, and Microsoft Team Foundation Server; and ERP products like Oracle and SAP.

    Workfront Pricing

    Workfront offers two primary license types: Plan licenses, which include advanced functionality for project and resource managers, and Work licenses, which provide functionality for team members and individual contributors. Workfront also offers a Collaboration package that enables occasional project participants—such as executive sponsors or external contractors—to submit and track requests; review, approve, and comment on tasks and projects; and leverage helpdesk capabilities.

    Customers have the option to choose the optimal mix of each license type to meet their needs and adjust the mix based on actual usage. Workfront also offers optional add-ons for things like increased storage, digital proofing, premium-level support, post-implementation consulting, data encryption at rest, and additional sandbox entitlements.

    Workfront Bottom Line

    • Robust enterprise work management solution
    • Supports Agile and traditional Waterfall development methodologies in parallel
    • Creates visibility that teams can use for prioritization, justification, and alignment
    • Easy for organizations to adopt and use
    • Encompasses all planned and unplanned work for technical users and business stakeholders

    Workfront FAQs

    Below are some frequently asked questions for Workfront.

    Q. What type of pricing plans does Workfront offer?

    Workfront offers the following pricing plans:

    Pricing model: Open Source, Subscription

    Free Trial: Not Available

    Workfront offers several license types depending on the functionality each user requires. Full licenses provides robust, enterprise-grade project management tools for project managers, administrators, and executives, while other license types arm team members and internal/external collaborators with the functionality they need to track, approve, and plan their work. Contact Workfront for more pricing information.

    Q. What are the main features of Workfront?

    Workfront offers the following features:

    • API
    • Agile development
    • Anti spam
    • Approval process control
    • Archiving & retention
    • Assignment management
    • Assignment tracking
    • Audit trail
    • Auditing
    • Automatic notifications
    • Budget control
    • Budgeting
    • Burndown charts
    • Calendar management
    • Capacity planning
    • Client management
    • Collaboration tools
    • Collaborative review
    • Collaborative workspace
    • Compliance management
    • Configurable reporting
    • Configurable workflow
    • Custom development
    • Custom fields
    • Custom forms
    • Customizable branding
    • Dashboard creation
    • Data import/export
    • Data visualization
    • Deadline tracking
    • Disaster recovery
    • Document management
    • Drag & drop interface
    • Due date tracking
    • Email integration
    • Filtered views
    • Gantt charts
    • HTML5 technology
    • Help desk tracking
    • IT / software projects
    • Microsoft Outlook integration
    • Milestone tracking
    • Permission management
    • Planning tools
    • Portfolio management
    • Prioritizing
    • Process improvement
    • Product integration
    • Productivity reporting
    • Progress tracking
    • Project dashboard
    • Project management
    • Project planning
    • Project templates
    • Project time tracking
    • Project tracking
    • Project workflow
    • Projections
    • Real time data
    • Real time monitoring
    • Real time reporting
    • Real time updates
    • Reporting & statistics
    • Request routing
    • Role-based permissions
    • Search functionality
    • Secure data storage
    • Security & encryption
    • Storyboarding
    • Task management
    • Task planning
    • Task scheduling
    • Third party integration
    • Time & expense tracking
    • Time tracking by project
    • Timesheet management
    • Timesheets
    • Version control
    • Workflow management

    Q. Who are the typical users of Workfront?

    Workfront has the following typical customers:

    Large Enterprises, Mid Size Business, Public Administrations

    Q. What languages does Workfront support?

    Workfront supports the following languages:

    Chinese (Simplified), Chinese (Traditional), English, French, German, Italian, Japanese, Portuguese, Spanish

    Q. What type of pricing plans does Workfront offer?

    Workfront has the following pricing plans:

    Open Source, Subscription

    Q. Does Workfront support mobile devices?

    Workfront supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Workfront integrate with?

    Workfront integrates with the following applications:

    ATOMIZED, Azuqua, Bitium, Dell Boomi, Domo, Dropbox, MediaValet, Percolate, Salesforce Marketing Cloud, Widen Collective

    Q. What level of support does Workfront offer?

    Workfront offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials