IT Pro Dashboard

IT Pro Dashboard

A PSA alternative to Autotask, Connectwise and Tigerpaw

3/5 (2 reviews)

IT Pro Dashboard Overview

We understand that running all aspects of your business can be challenging and time consuming at times so we’ve developed a management tool to take the hassle out of the operational side of your business.

IT Pro Dashboard™ has all the features you need to effectively manage your IT business. Designed by an IT company for IT companies, IT Pro Dashboard™ provides all the tools necessary to ensure you can achieve maximum profitability and efficiency. By viewing all of your company’s activity in real time, you can stay fully informed of staff productivity, service tickets and billing – and quickly take action as necessary.

This innovative business management software will help you increase profits by solving problems and maximizing efficiency at all levels of your organization. Accurately monitoring and recording service activity, billable time, and staff utilization can drastically affect your profit margins. IT Pro Dashboard’s integration with your current business software will cut down on administrative work to let you spend time running your business and taking care of clients.

Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Value for money

Devices

Business size

S
M
L

Markets

Australia, Canada, Europe, United Kingdom, United States

Supported Languages

English

IT Pro Dashboard Reviews

Overall rating
3/5
50% positive reviews
0
Excellent
1
Very good
0
Average
1
Poor
0
Terrible
Karen M.

It has been a calm transition into this product, and help has always been available when needed.

Used Daily for 1-5 months
Reviewed on 2017/10/07
Review Source: Capterra

Pros

The software doesn't try to do more than it needs to. It has a simple, uncomplicated interface that does not require formal training or instruction to get started with. Just a few videos and telephone calls to get up and running.

Cons

Mobile app is good, but could use a few more features for those in the field with administrative rights in the program. This will be less of an issue once the full web version is finished.

Response from Karisoft

Thank you for your positive comments.
Simplicity and ease of use is one of our main guidelines in our design process, which is one of the differentiators of IT Pro Dashboard in comparison to other PSA products.
Our Mobile app does everything an engineer needs to do while on the road; including viewing clients info, review their tickets and process them in real time. It does not include any administrative functions. Anyone including administrators can use our web UI to access full functionalities of IT Pro Dashboard. This new UI will be released by mid-November 2017.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Essam O.

Rating only

Reviewed on 2018/09/04
Review Source

IT Pro Dashboard Pricing

Starting from
US$99,00/month
Pricing options
Free Trial
Value for money

Free setup and Integration
Free data migration
Free unlimited training
Free 30 day trial
As low as $99/month (3 users) + $25/month for each additional user

IT Pro Dashboard Features

  • API
  • Projections

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Collaborative Workspace
  • Commenting
  • Drag & Drop Interface
  • Gantt Charts
  • Prioritizing
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Task Management
  • Task Tracking
  • Third Party Integration
  • Timesheets

Additional information for IT Pro Dashboard

Key features of IT Pro Dashboard

  • Business and operation reports
  • Client Relation Management (CRM)
  • Contracts management
  • Document management
  • Email and text alerts
  • Email to ticket conversion
  • Full featured client portal
  • Helpdesk and dispatch
  • Integration with Outlook
  • Integration with QuickBooks
  • Integration with RMM applications
  • Invoicing and financial reports
  • Knowledgebase
  • Live daily activities display
  • Mobile Apps for all PDAs
  • Multiple user levels
  • Point of Sale and retail
  • Project management
  • Short training videos
  • Web based or Installed

Benefits

Improve Customer Service
Our detailed ticketing system quickly and efficiently tracks and responds to new service requests and ensures the appropriate response by managers and technical staff.

Efficiently Manage Your Workflow 
Simplify daily operation of your staff and make the most of your company’s time. IT Pro Dashboard is designed to increase organization and save time. Managing time effectively helps deliver projects on time, on budget and increase profits.

Put An End To An Inaccurate Billing
Bill more quickly and accurately. No more need to rely on inaccurate estimates of how much time an employee spent at a specific location. IT Pro Dashboard tells immediately how much revenue is expected, and how many hours your staff has worked.

Real-Time Data at Your Fingertips 
Our IT Pro Dashboard lets you view all service activity in real-time and make instant changes and updates.

We Love 3rd Party Integration
IT Pro Dashboard integrates with the tools you already use for your business.  Easily export service tickets duration, resolution, parts to QuickBooks or other accounting applications. Easily accept alerts issued by an RMM solution such as Nable, Kaseya, GFI and convert them to service tickets.

Access IT Pro Dashboard on the go
Away from your desktop ? It’s all good, we’ve taken care of it. Your engineers can now have access to everything they need while on the road to process tickets.

A Powerful Feature Set to Help You Boost Your efficiency and Profitability
We've developed features to skyrocket your IT business performance. View company activity in real-time, stay informed of staff productivity, record service activity, record billable time. Improve your bottom line with IT Pro Dashboard.

IT Pro Dashboard FAQs

Below are some frequently asked questions for IT Pro Dashboard.

Q. What type of pricing plans does IT Pro Dashboard offer?

IT Pro Dashboard offers the following pricing plans:

Starting from: US$99,00/month

Free Trial: Available

Free setup and Integration
Free data migration
Free unlimited training
Free 30 day trial
As low as $99/month (3 users) + $25/month for each additional user

Q. What are the main features of IT Pro Dashboard?

IT Pro Dashboard offers the following features:

  • Business and operation reports
  • Client Relation Management (CRM)
  • Contracts management
  • Document management
  • Email and text alerts
  • Email to ticket conversion
  • Full featured client portal
  • Helpdesk and dispatch
  • Integration with Outlook
  • Integration with QuickBooks
  • Integration with RMM applications
  • Invoicing and financial reports
  • Knowledgebase
  • Live daily activities display
  • Mobile Apps for all PDAs
  • Multiple user levels
  • Point of Sale and retail
  • Project management
  • Short training videos
  • Web based or Installed

Q. Who are the typical users of IT Pro Dashboard?

IT Pro Dashboard has the following typical customers:

Mid Size Business, Small Business

Q. What languages does IT Pro Dashboard support?

IT Pro Dashboard supports the following languages:

English

Q. What type of pricing plans does IT Pro Dashboard offer?

We do not have any information about what IT Pro Dashboard pricing plans

Q. Does IT Pro Dashboard support mobile devices?

We do not have any information about what devices IT Pro Dashboard supports

Q. What other apps does IT Pro Dashboard integrate with?

IT Pro Dashboard integrates with the following applications:

Kaseya VSA, Microsoft Outlook, QuickBooks

Q. What level of support does IT Pro Dashboard offer?

IT Pro Dashboard offers the following support options:

Online Support, Phone Support, Video Tutorials

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