Elium
About Elium
Elium is an award-winning European B2B SaaS solution revolutionising knowledge management (KM) bringing together AI, knowledge and collaboration since 2008.
We offer two core solutions: Elium Hub, a knowledge hub for global operations, and Elium Desk, tailored for customer service departments. Both solutions offer capabilities to accelerate content creation, access, centralisation, quality, communication, and orchestration at scale.
Integrated with M365, SharePoint, Teams, Google, Slack and Customer Service tools such as Zendesk, Salesforce or Easyvista, Elium fits seamlessly within your ecosystem.
Trusted by over 150 leading organisations, including BCG, BNP Paribas, L'Oréal, Vinci or FnacDarty, Elium supports user bases from 100 to 10,000+. As a 100% European company, we’re ISO27001 certified and provide multi-infrastructure setups across Azure, GCP, and SecNumCloud for enhanced security.
Key benefits of Elium
Centralised knowledge hub – Elium centralises FAQs, policies, procedures, and technical documentation into a single, easily accessible hub, enabling customer support teams to swiftly resolve enquiries with accurate information.
Faster onboarding process – Elium streamlines onboarding and training by providing new hires with instant access to essential knowledge through digitalised checklists and blended learning materials, allowing agents to learn at their own pace.
Efficient customer resolution – With real-time access to verified support materials, Elium helps agents provide faster, more accurate responses, reducing resolution times and improving customer satisfaction.
Enhanced collaboration – By providing instant access to key knowledge, Elium enhances collaboration across projects and geographies, accelerating project timelines and fostering innovation.
Organisational alignment – Elium's structured knowledge management reduces confusion by democratising access to information, ensuring all team members are aligned and informed.
Collective intelligence – Through collaborative features like comments, likes, and co-editing, Elium transforms collective intelligence into actionable insights, capitalising on your team's shared knowledge.
Up-to-date content – Elium maintains the accuracy and relevance of your knowledge base over time with tools such as validity markers and AI-assisted content updates, ensuring your team always trusts the information at hand.
Improved performance – By offering a centralised platform for storing trusted company knowledge, Elium empowers teams to deliver better work and enhances overall organisational performance.
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Reviews
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- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Sharing experience and knowledge in my team.
Reviewed on 2023/11/30
I have created several spaces dedicated to specific projects where each team member can contribute...
I have created several spaces dedicated to specific projects where each team member can contribute and stay up to date with the latest developments.
Pros
I really like the platform, it offers data security and respects privacy regulations, which is crucial for companies.
Cons
Migrating existing or linked information to a new knowledge management platform can be a complex and laborious process.
- Industry: Management Consulting
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Elium: Experience Review after 3 Years
Reviewed on 2025/02/26
The overall experience with elium is great. The platform has been up for 3 years now, and the...
The overall experience with elium is great. The platform has been up for 3 years now, and the acceptance is unanimous. 91% of our employees are active users, and they are highly satisfied with the platform.
Pros
- Overall great user experience and interface, making the platform very easy to understand and navigate;
- Their customer support is very responsive and they have good community engagement (2 gatherings per year to share KM best practices with other clients);
- Effective tools for seamless content management;
- Compatibility with MS365 files;
- Great search engine.
Cons
- Not having an option to unpublish content (and turn into a draft again).
- It would be also nice to have an option to create buttons to embed CTAs in the stories.
- Industry: Internet
- Company size: 11–50 Employees
- Used Weekly for 1-5 months
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Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Great tool to share inside our company
Reviewed on 2018/12/04
We use Elium to write down different workflows that are common to everyone in the company. It is...
We use Elium to write down different workflows that are common to everyone in the company. It is super useful to share complex knowledge and make it available to designated people.
Pros
I've particularly enjoyed the ability to create a hierarchy for our content, we are able to visualize with a glance what are the covered topics in our knowledge platform.
Cons
I'm not a big fan of the editing tool which could be a little better and doesn't help me save as much time as I'd like.
Response from Elium
Thanks for your great feedback about the overall structure and value brought by Elium. The editor has been thoroughly improved since 2018 so don't hesitate to let us know what you think and if it works better for you. :-)
- Industry: Utilities
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Using Elium for our user insights repository to speed up digital product innovation
Reviewed on 2021/04/27
We started using Elium in January 2020 when we understood we need a central place to share all...
We started using Elium in January 2020 when we understood we need a central place to share all knowledge around clients. This was needed to speed-up the internal innovation process, reduce the time spent searching for the right information and make sure research knowledge is reused and put to action.
We had a 5-step deployment process, working closely with the Customer Success Team. Together with them we: clarified our vision and objectives, defined the tagging system and the structure of the platform, uploaded the existing content and then went on to train users. The FAST methodology we used for onboarding helped us get the platform up and running in a few weeks and benefit from proximity and continuous support.
Today, we are happy with our usage of Elium because it helps us to improve how we design digital products. More specifically:
1. It ensures that everything we create is relevant to humans
2. Scales knowledge, by making it available in digestible formats to all product teams.
3. Democratises user knowledge, by making it available to non-designers.
4. Makes knowledge transversal (not only deep thinking but also wide thinking)
5. Creates a joint understanding of the problems to be solved
6. Reduces the cost of having user input by sharing everything we know with all product teams
Pros
There are several aspects we really like about Elium.
Firstly, the easy governance. Our repository is used by internal design teams, external design partners, product teams and business stakeholders. This demands different levels of access and an interface that would allow for easy discovery for those less research and tech-savvy users.
Secondly, the logical way to structure knowledge and intelligent search options. Our focus is on providing access to insights resulting from analysis, not to the raw information from qualitative or quantitative research activities. Elium allowed us to build a library of knowledge that could be acted upon by those who make decisions or design products, as opposed to a tool for capturing raw field notes. A tool for doers. And a tool that would surface the relevant information when a product decision had to be taken.
Thirdly, the ability to support different use cases. We defined and prioritised the most probable use cases, of when and how would someone use our repository and understood that it will be valuable for several ones. Luckily, Elium was able to support all of them easily (e.g. onboarding new members in our design team, capitalising on existing user knowledge etc).
The reason we chose Elium was specifically because of the freedom it gave us in moulding it to our vision and because it ticked all these relevant boxes for us.
Cons
I think some features can be improved, and a few others could be added so as to improve the experience of our specific use case - knowledge sharing around user insights for innovation and product development purposes.
Reasons for Switching to Elium
Easy governance Logical way to structure knowledge and intelligent search options The ability accommodate multiple use cases European DNA (GDPR compliance, high-level of security) Flexible /easy to adapt
- Industry: Nonprofit Organization Management
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
6 years of using Elium
Reviewed on 2021/04/26
My overall experience is highly positive. As I explained before it went beyond the technological...
My overall experience is highly positive. As I explained before it went beyond the technological solution offered. It opened new perspectives to our team of analysts.
Pros
I really enjoyed working with Elium. What I really appreciated from the beginning was the support from the Elium team. From the beginning, the team has been very active to understand the reality of our organization. I will always remember that during the first day of our workshop to design the platform, the Elium representative said that we would not look at the platform and that we would work only with pens and papers! I had been dreaming about this platform for months and was a bit disappointed. But then, I realised that it was the best way to start the project. She needed to understand our environment before starting with the platform.
Then I have always appreciated the responsiveness of the team when we had a question or were encountering an issue with the plaform. We have always received an answer in a matter of hours.
Elium has also always integrated the customer's feedback into their product - which has been highly appreciated.
The relation has always been smooth with the team, even when we had disagreement! I would say that Elium brought us more than a technological solution. The relation with our team was key and has nutured the strategic thinking on our métier.
Cons
Hard to answer this question... I would say that the biggest issue we encountered with our platform is the fact that the application for mobile devices is not working offline. As we have many colleagues spending hours in transit, we would appreciate to get an offline option. It would allow them to read articles, reports or notes that they had selected before.
Response from Elium
Thank you for those kind words Julie, it has been a pleasure to work together on your projects!
About the little drawback of not being able to use the mobile app offline, we're actually very please to tell you that this feature is actually available now. You can select any content you would like to read later and read them offline on the mobile app whenever you want.
Elium FAQs
Below are some frequently asked questions for Elium.Q. What type of pricing plans does Elium offer?
Elium offers the following pricing plans:
- Starting from: €15.00/month
- Pricing model: Subscription
- Free Trial: Available
Elium provides three subscription plans publicly available on our website. The team plan is available as of 15 euros/user/month and made easy with a simple credit-card based payment. It offers unlimited spaces and content, personalizable structure and templates, together with online support. The Corporate plan is available at 20 euros/user/month and gives you access to advanced group management features, onboarding services and additional enterprise security features like the Single-Sign-On. Finally, the Enterprise plan includes all features of the corporate plan and provides enhanced options such as an unlimited number of administrators, custom branding and domain name, unlimited API access, priority support and access to professional services. Estimations are available upon demand. Reach out to someone in our team for more information.
Q. Who are the typical users of Elium?
Elium has the following typical customers:
51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Elium support?
Elium supports the following languages:
Dutch, English, French, German
Q. Does Elium support mobile devices?
Elium supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Elium integrate with?
Elium integrates with the following applications:
Google Docs, Google Drive, Intercom, Meta for Business, Microsoft 365, Microsoft SharePoint, Microsoft Teams, OneDrive, Salesforce Service Cloud, Slack, Zendesk Suite
Q. What level of support does Elium offer?
Elium offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat
Related categories
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Knowledge Management Software
