Field Service Management made easy for Trades and Services.
4.1/5 (47 reviews)GeoOp is complete job management all wrapped into a low cost, easy to use service with premium support. It's wherever you and your team are and can be used on any device.
It really is job management made easy; designed for trade and service businesses, from plumbers to health care workers, it’s simple to manage field staff’s job sheets and the wider business.
With client and job information all centralised, it’s painless to create, assign and schedule jobs whilst accurately tracking field staff’s time and job status. You can even quote, invoice and receive payments on the go. You'll be like; “Where has GeoOp been all my life!?”
Pros
Customer detail provision,
Timesheet report
Audio feature
Cons
Can't upload when not on line (we have signal issues here in wehangarei and nothing can be added if the signal is out) would be great if we could still enter the data on the app itself and it would upload when in signal.
Inventory not on app itself only oline.
Cant report or print out list of whats billed and whats not, atleast I havent figured out how to do this in reporting
We are a service company with multiple technicians and service offerings. GeoOp makes it easy to manage the schedules for everyone even when they're out on a job. Invoicing is super easy with the xero integration and it's easy to see a clients entire job history which is a great tool for us. The job sheet creation tool is perfect for keeping up to date with jobs and ensuring our technicians have all the info they need out on a job. GPS tracking is also a great feature as we are often in rural locations. Some updates in certain areas would be useful such as easier option for alternative billing address, map showing clients locations and an area for client diary notes would be awesome.
Pros
Great customer support, easy to use, works with all devices and simplifies our client and job management.
Cons
As above, having a few extra features such as client locations map and an extra tab for diary notes would be awesome! Making the billing details easier would also be a great improvement (ie: not having to create a whole seperate client for the billing to go to).
I had been pondering the software for a small arm of my business, of about 5 field workers, and decided to give it a go, within a week, I was so shocked by its impact on my business I rolled it out across all departments, the workgroup functionality is outstanding for skills & operatives working geographic location allowing individual branches within one organisation. We went from 5 licences to 50, the company is New Zealand based but my Account manager is UK based and actually located with 10 miles of my office), this don't really matter, as I have had a 1 hour online demo, email contact and a telephone call to discuss costs, so simply being UK based goes a long way. Regarding the cost, I could see how a small business could literally grow a business overnight, my business had already grown and built an infrastructure of each are of our business. Logging new jobs, Quoting new jobs, dispatching jobs, keeping records on file, the list goes on but by bringing them together within one piece of software will minimize a huge amount of none productive time spent in our office so our team can focus on more worthwhile areas of the business. I am continually adding more and more teams onto our system once you achieve the package for 50 people the cost increases in lots of 10, up to 200, then you ring them up. Whatever plan you opt for, your savings will be a minimum of 10 times that, plus with the functions available for Quote & Invoice it will assist in capturing all those little jobs that add up. Buy it now!
Pros
Scheduling, dispatch, quoting, invoicing, work orders adding multiple visits to jobs, plus goods, notes & pictures and signatures the list goes on!
Cons
Haven't found any yet.
I have been using geeop for over a year and nothing but issues and just having to find work arounds. I give the tech support (Daniel) credit that they acknowledge the issues quickly but getting them fixed can take days or weeks.
1) today is Monday, our busiest day for scheduling and geoop is down again, i can't create any jobs, i can't assign any staff and nothing is saving. This would be a once a fortnight occurence
2) The app has delays, you can update a status in desktop (new enquiry, booked etc) and it may not change in the app for hours, even when refreshed.
3) The desktop system can appear that you are logged in, when you start creating a job and then try to save it, it appears you are timed out and you have lost all that data that you have entered.
4) When you drag one visit from one day to another, the time in the lower left hand corner of the visit stays the same so it can make it confusing when letting customers know when their actual time is.
- these are just 4 ongoing issues that i can think of, there have been over 30 emails to tech support from our company.
It is really difficult having to work around this program and look forward to finding another solution soon for our staff. Its consumed well over an hour of our day today with no productivity and does not help streamline anything at all. The company appears to release un-tested updates that cause more issues than previous, wait for the complaints to come in then work around fixing them.
Really disappointed in this software and look forward to finding an alternative, we can't keep running our business like this.
Pros
- integration with XERO. but even this has had its issues in the past.
Cons
- slow and unreliable, constant crashing
- app and desktop issues syncing (especially times and flags)
- inability to remove days from calendar (we all use macbooks with 11" or 13" small screens and you have to see SAT/SUN on the calendar) which is a wast of 20% of our screen.
- clients have to be assigned a physical address when creating them, even though we have no need for one to be entered. Each time we have to make something up.
- i could go on...
Hello Andrew – I am very sorry to hear about the problems you have been experiencing. Yesterday we did experience some intermittent performance spikes and these have now all been resolved.
I will get our head of support to contact directly today and discuss, can you please email [email protected] - Attention Gareth Bristow, and include your business name and contact number so we can call you as soon as possible.
Kindest Regards
GeoOp
We are a small Electrical and Solar Contractor with 13 employees. We us Geop to schedule and track small jobs and service work. As the jobs come in they are entered into Geop and the service technicians can see the pending jobs or scheduled jobs and plan their days accordingly.
Pros
This program has everything we were looking for from Customer lists with addresses and mapping software, Ability for a secretary to enter and assign work remotely, Complete parts list to draw from. and ability to schedule return visits.
Cons
We are disappointed in the amount of time it takes to compile a list of part used on a job. The search interface is clumsy and needs to have contact with the internet all the time as the parts list is not on the device. There needs to be a quicker easier way to add parts to the job. Customer list as well is not stored on the device and needs to be connected to the internet .
Licence based model - starting at $70.00 per month for 2 licences.
+ Our designs are not locked down. We’re always listening to what you have to say and improving your experience.
+ Easy to pick up but hard to put down. Job management software you and your team will love.
+ We won’t add to your admin we will dramatically reduce it. Let GeoOp do the heavy lifting while you do more of what you love.
+ Our security measures are world-class ensuring your information is kept much safer than in a filing cabinet or server in your office.
+ Android or iOS we have a beautifully designed app for whatever device you prefer. Make mobility work.
A simple, out-of-the-box field service management solution, GeoOp helps businesses move away from clunky, complicated, and expensive systems or extensive paper and fragmented solutions by allowing real-time data usage and sharing between the home office and field personnel. With GeoOp’s numerous built-in features, you no longer need to assign jobs, track their progress, and create invoices using disparate tools such as spreadsheets, calendar apps, a whiteboard, and an invoicing system.
GeoOp enables entrepreneurs to literally take their business anywhere with them through a centralized data repository where quotes, pending and ongoing jobs, recurring jobs, client data, job site photos, file attachments, invoices, and more can be accessed whenever, wherever from any Internet-connected device.
Its core features include real-time scheduling and GPS tracking, paperless job administration, record management, integration with other business apps, reporting, and mobility.
Job management in the field service industry traditionally entails a lot of “office to field and vice versa” exchanges through phone calls, text messaging, and other channels for everybody to be on the same page. Instances when fieldworkers are made aware of an emergency or additional job assignment only when they get back to the office aren’t unheard of. And of course, there’s the never-ending paperwork that needs to be organized at the end of the day.
GeoOp is a multi-featured job management solution that can automatically send out SMS and popup notifications whenever an update to a job order is posted, a new job is created and assigned, among others. It provides driving directions, and allows field personnel to invoice their clients and capture electronic signatures from their mobile devices.
The mobile app can be downloaded on Apple, Android, and Windows devices.
With GeoOp’s GPS tracking system, you know where your staff and other assets are in real time. When job requests are phoned in, you simply log the details into GeoOp and assign the job based on skill, availability, or worker location, depending on what best fits.
Once a job is assigned, the staff can be duly notified via popups and SMS, and accept or reject the assignment as necessary. GeoOp also provides the most efficient driving routes to save on travel time and fuel costs.
Quotes, job sheets, file attachments, invoices, inventory, revenue statements, expense summaries – these and many more are part of everyday field service administration. While they’re necessary to drive a business to profitable levels, they take up considerable time and labor resources. If you’re using several different apps to manage each, redundant data entry can stunt your company’s growth due to lost time and business opportunities.
GeoOp enables organizations to easily turn a quote into an open job order, a completed job into an invoice, and a paid invoice into an accounting entry with just a few mouse clicks – no more paper printouts to send to concerned parties. Because all your records are stored in a central data hub that you can access on demand anytime, anywhere, no longer are you limited to your desk to effectively manage jobs, your workforce, clients, and your company’s financial health.
With GeoOp, essential data is kept in one place – input once, shared, and updated as necessary. Updates are synced across users’ devices in real time, and automatic alerts ensure the right people are equipped with the right level of information to get things done.
With client information, workforce files, job records and histories, as well as photo attachments, PDFs, and manuals in one centralized repository, data search and retrieval no longer requires hours of digging through stacks of files. Users are also ensured of up-to-date information no matter what device they access the data from.
For comprehensive visibility into the status of your field service business, GeoOp has a built-in reporting functionality that allows you to generate reports by staff member, client, job, charge, staff role, business type, job status, and lead source.
Other reports that can be created include staff list, jobs list, message history, and invoicing reports.
GeoOp’s mobile capability empowers field personnel to send/receive messages to/from the home office, and the home office to track the whereabouts of their staff, vehicles, and other assets in real time. While on the job site, fieldworkers have the ability to update job sheets, track time, add photos and files, record parts and labor, draft payments, attach customer signatures, and take payments on the fly.
Parts and their associated costs and prices are stored in the system, so quotes for additional jobs can be created without fear of under- or overcharging, sent to customers, and subsequently converted into an open job post-customer acceptance, allowing your company to score more businesses faster.
GeoOp supports integration with the following third-party apps: Xero, FreshBooks, MYOB, Unleashed, Navman, EROAD, iAuditor, and ArmadaGPS. Integration with QuickBooks Online is coming soon.
GeoOp offers several subscription options depending on the number of licenses your company needs: up to two licenses, $39 per month; up to five licenses, $59 per month; up to 15 licenses, $139 per month; up to 50 licenses, $399 per month; up to 150 licenses, $1,050 per month. For more than 150 licenses, pricing can be obtained from their sales department.
A free 14-day trial is also available.
Below are some frequently asked questions for GeoOp.
GeoOp offers the following pricing plans:
Starting from: US$70,00/month
Pricing model: Subscription
Free Trial: Available
Licence based model - starting at $70.00 per month for 2 licences.
GeoOp offers the following features:
GeoOp has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
GeoOp supports the following languages:
English
GeoOp has the following pricing plans:
Subscription
GeoOp supports the following devices:
Android, iPhone
GeoOp integrates with the following applications:
9 Spokes, Amanuens, Appenate, Bitium, Forms On Fire, FreshBooks, MYOB Essentials, Unleashed Software, Xero, Xero
GeoOp offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Very handy, easy to use, easy to add information , makes managing our jobs a breeze! We have a staff of 16 electricians, and we used to on a handwritten paper system with job cards, now everything can be done on the staff phones and is easy for them to upload photos, coc's and other information about the job. The Audio feature on the app is great so they don't have to text in the description, plus on the work report we can get exactly what hours they have done this week, for payroll.
Has met most of our expectations.