SupportDesk

SupportDesk

The Service Desk Solution on-premise or in the Cloud!

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SupportDesk Overview

With SupportDesk customers can log, update and interrogate their own calls via the user-friendly self-service portal. You can promote self-diagnosis by giving your customers access to specially screened areas of your KnowledgeBase. Our help desk app also includes a mail merge functionality to produce attractive form letters and emails. SLA's can be assigned to Customers, Products, Inventory, or the incident itself. Another outstanding function of SupportDesk is the possibility to create reports to show customers whose contracts are due to expire.

Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
One Time License
Subscription

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

SupportDesk Pricing

Starting from
US$30,00/month
Pricing options
Free Trial
One Time License
Subscription

On-Demand $30 per Login per month
On-Premises $300 per Login

SupportDesk Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Real Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for SupportDesk

Key features of SupportDesk

  • Asset Management
  • Change Management
  • Incident Management
  • Knowledgebase
  • Problem Management

Benefits

"SupportDesk's flexibility is one of its main strengths"

Toby Wickenden, Head of Services,
Avenir Telecom
_____________________________________
"We register about 350 incidents in peak times, some of them involving multiple agencies, so the software is vital"

Josephine Fox, Business Support Manager,
World Challenge

SupportDesk FAQs

Below are some frequently asked questions for SupportDesk.

Q. What type of pricing plans does SupportDesk offer?

SupportDesk offers the following pricing plans:

Starting from: US$30,00/month

Pricing model: One Time License, Subscription

Free Trial: Available

On-Demand $30 per Login per month
On-Premises $300 per Login

Q. What are the main features of SupportDesk?

SupportDesk offers the following features:

  • Asset Management
  • Change Management
  • Incident Management
  • Knowledgebase
  • Problem Management

Q. Who are the typical users of SupportDesk?

SupportDesk has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does SupportDesk support?

SupportDesk supports the following languages:

English

Q. What type of pricing plans does SupportDesk offer?

SupportDesk has the following pricing plans:

One Time License, Subscription

Q. Does SupportDesk support mobile devices?

We do not have any information about what devices SupportDesk supports

Q. What other apps does SupportDesk integrate with?

We do not have any information about what integrations SupportDesk has

Q. What level of support does SupportDesk offer?

We do not have any information about what support options SupportDesk has