SupportDesk Overview
What is SupportDesk?
With SupportDesk customers can log, update and interrogate their own calls via the user-friendly self-service portal. You can promote self-diagnosis by giving your customers access to specially screened areas of your KnowledgeBase. Our help desk app also includes a mail merge functionality to produce attractive form letters and emails. SLA's can be assigned to Customers, Products, Inventory, or the incident itself. Another outstanding function of SupportDesk is the possibility to create reports to show customers whose contracts are due to expire.
SupportDesk Overview
Pricing
Pricing options
On-Demand $30 per Login per month
On-Premises $300 per Login
SupportDesk Features
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SupportDesk Pricing
SupportDesk Pricing
On-Demand $30 per Login per month
On-Premises $300 per Login
On-Demand $30 per Login per month
On-Premises $300 per Login
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SupportDesk Features
SupportDesk Features
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Categories
Additional information for SupportDesk
Additional information for SupportDesk
Key features of SupportDesk
- Asset Management
- Change Management
- Incident Management
- Knowledgebase
- Problem Management
Benefits
"SupportDesk's flexibility is one of its main strengths"
Toby Wickenden, Head of Services,
Avenir Telecom
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"We register about 350 incidents in peak times, some of them involving multiple agencies, so the software is vital"
Josephine Fox, Business Support Manager,
World Challenge
SupportDesk FAQs
SupportDesk FAQs
Below are some frequently asked questions for SupportDesk.
Q. What type of pricing plans does SupportDesk offer?
SupportDesk offers the following pricing plans:
Starting from: US$30,00/month
Pricing model: One Time License, Subscription
Free Trial: Available
On-Demand $30 per Login per month On-Premises $300 per Login
Q. What are the main features of SupportDesk?
SupportDesk offers the following features:
- Asset Management
- Change Management
- Incident Management
- Knowledgebase
- Problem Management
Q. Who are the typical users of SupportDesk?
SupportDesk has the following typical customers:
Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business
Q. What languages does SupportDesk support?
SupportDesk supports the following languages:
English
Q. Does SupportDesk support mobile devices?
We do not have any information about what devices SupportDesk supports
Q. What other apps does SupportDesk integrate with?
We do not have any information about what integrations SupportDesk has
Q. What level of support does SupportDesk offer?
We do not have any information about what support options SupportDesk has
