SurveyLab

Survey software and questionnaire tool

4,9 /5 (39 reviews) Write a Review!

SurveyLab Overview

What is SurveyLab?

SurveyLab is professional survey software for any size of business, non-government organizations and professionals. SuveyLab is survey tool that facilitates custom survey creation, automates the response collection process, and provides real-time reporting and analytics. Suitable for businesses within market research, customer experience, digital, sales or employee insights, SurveyLab can be used collaboratively for any size team.

SurveyLab understand the power of teamwork and users can work in a team, assign roles and access rights for surveys and tests. The cloud-based app provides HTTPS / SSL surveys encryption, password strength verification, security policy management and event logs so that businesses can track operations on your account and ensure security.

Any type of devices can be used for SurveyLab surveys including pc, laptop, tablet or mobile. Full
responsiveness of surveys enables automatic adaptation to device screen of any proportions. The cloud-based app also supports a range of languages, including right-to-left written languages like Arabic, Hebrew or Persian (Farsi).

21 different question types are available in SurveyLab, including advanced ones like Matrix, NPS / NPS2, rating, upload file, hot spots or heat maps in order to help businesses create custom forms adapted to their needs. Users are able to adjust survey themes to their branding. They can choose survey colours, fonts, buttons to meet business needs. Logos can also be added, as well as redirections and custom survey URL.

With SurveyLab you can analyze survey results in a real-time, create cross-tab reports, compare segments, filter and download results in any format (CSV, Excel, SPSS, PDF, PowerPoint).

SurveyLab provides access to one of the biggest online survey panels, with over 50 million panellist in 80 countries including Cint, Research Now, MyPanelLab and iWadi to deliver the best sample quality.

SurveyLab Overview

Pricing

Starting from
US$29,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

SurveyLab provides subscription plans to suit everyone needs. Prices range from $29-$149 a month. Students get 50% off. Test any plan for 14 days for FREE.

Starter: $29/month includes 1000 responses per month.

Standard (for small companies): $49/month includes 2500 responses per month.

Professional (for professionals and mid-size companies): $149/month includes unlimited responses.

Enterprise plans are also available with unlimited responses included. Contact SurveyLab for a pricing quote.


SurveyLab Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 21 others, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

Media

List of surveys
Survey example
Custom skins
Mobile optimized surveys
Thank you page with redirection
Search surveys
Question types
Custom answer fields
SurveyLab video SurveyLab video SurveyLab video SurveyLab screenshot: List of surveys SurveyLab screenshot: Survey example SurveyLab screenshot: Custom skins SurveyLab screenshot: Mobile optimized surveys SurveyLab screenshot: Thank you page with redirection SurveyLab screenshot: Search surveys SurveyLab screenshot: Question types SurveyLab screenshot: Custom answer fields

SurveyLab Reviews

SurveyLab Reviews

Overall rating
4,9
/
5
Excellent
34

Very good
5

Average
0

Poor
0

Terrible
0

Value for Money
4,8
Features
4,7
Ease of Use
4,8
Customer Support
4,8
100% recommended this app
Krystian W.

Perfect tool for academic research


Susanna K.

Best survey software for students

It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results.


Benjamin W.

Good alternative to Google Forms

Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job.

Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions.

Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall.


Ruby A.

Great Product & Value for Money


Thierry D.

Great value for money thanks ease of use and ease of multilanguage setup/translation

Excellent


Krystian W.

Perfect tool for academic research

Used Daily for Free Trial
Reviewed on 2017/09/22
Review Source: GetApp

Pros

Fast and intuitive user interface allows for an effortless survey creation and speeds up whole process. Very handy data collection possibilities allows to reduce data processing time in the future and provides additional insights.

Cons

I had small problem with question number manipulation, it is manageable but took some time. Beside that I do not see any cons.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Susanna K.
Industry: Research
Company size: 2-10 Employees

Best survey software for students

Used Daily for Free Trial
Reviewed on 2019/11/04
Review Source: Capterra

It's easy to use and to figure out. It gave a wide range of options and a clear overview of all the collected results.

Pros

The diverse question options this site provides, as well as a structured analysis report. I also loved that this site allowed question-jumps (logic) because most other sites don't offer that for free. Being able to collabortate with other users on a survey was quite nice as well.

Cons

The limit to the results in the free version.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Benjamin W.
Industry: E-Learning
Company size: 201-500 Employees

Good alternative to Google Forms

Used Monthly for Free Trial
Reviewed on 2019/10/17
Review Source: Capterra

Was looking for an alternative to Google Forms, so as to standout from the crowd, and MySurveyLab did a great job.

Was able to craft a 3-question survey in under 20 minutes, with the option to choose between open- and closed-ended questions.

Highly recommended for users who do not have access to SurveyMonkey, Google Forms or Typeform due to organization firewall.

Pros

- Standalone software which is not part of Google Suite
- Accessible to non-Google account users

Cons

- Pages took a little longer to load over the school wifi network, not sure if it is a bandwidth issue

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Ruby A.
Industry: Information Technology & Services
Company size: 51-200 Employees

Great Product & Value for Money

Used Other for 1-5 months
Reviewed on 2020/09/02
Review Source: Capterra

Pros

My company was looking for a survey tool we could use to measure brand awareness among our core markets. We evaluated multiple options based on pricing, features, and customer support, and SurveyLab came out on top. They were fantastic about working with us to deliver projects within our budgets, and offered the most competitive pricing of any provider we talked to. In addition, customer support on projects was almost always within 24 hour turnaround, and extremely communicative. We've had a great experience so far.

Cons

As SurveyLab is a survey-focused product, it might not have as advanced features for full data analytics analysis as other platforms that are more analytics focused. However, the survey functionality itself is very advanced, and suited all the needs of our company.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Thierry D.
Industry: Financial Services
Company size: 201-500 Employees

Great value for money thanks ease of use and ease of multilanguage setup/translation

Used Monthly for 1-5 months
Reviewed on 2019/11/28
Review Source: Capterra

Excellent

Pros

Ease of use
Design tool efficiency
Multilanguage setup
Super fast and efficient support (technical & commercial)

Cons

I really feel like being a very difficult customer if i write here someting i do not like. For the price, it is certainly a top solution.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,4/10
Based on 39 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

SurveyLab Pricing

SurveyLab Pricing

Starting from
US$29,00/month
Free Trial
Free
Subscription
Value for money

SurveyLab provides subscription plans to suit everyone needs. Prices range from $29-$149 a month. Students get 50% off. Test any plan for 14 days for FREE.

Starter: $29/month includes 1000 responses per month.

Standard (for small companies): $49/month includes 2500 responses per month.

Professional (for professionals and mid-size companies): $149/month includes unlimited responses.

Enterprise plans are also available with unlimited responses included. Contact SurveyLab for a pricing quote.

SurveyLab provides subscription plans to suit everyone needs. Prices range from $29-$149 a month. Students get 50% off. Test any plan for 14 days for FREE.

Starter: $29/month includes 1000 responses per month.

Standard (for small companies): $49/month includes 2500 responses per month.

Professional (for professionals and mid-size companies): $149/month includes unlimited responses.

Enterprise plans are also available with unlimited responses included. Contact SurveyLab for a pricing quote.

Value for Money
4,8/5
Based on 39 user ratings
Compare value for money rating with alternatives
Compare with alternatives

SurveyLab Features

SurveyLab Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customizable Branding
Customizable Reporting
Customizable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4,7/5
Based on 39 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for SurveyLab

Additional information for SurveyLab

Key features of SurveyLab

  • 360 degree feedback
  • Advanced response collection (email, web, popup, web widget)
  • Advanced skip logic
  • Application integration
  • Authentication
  • Automatic notifications
  • Automatic reminders
  • Branching
  • CRM integration
  • Collaboration tools
  • Complete survey branding control
  • Conditional logic
  • Contact database
  • Content filtering
  • Cross tab reports
  • Custom fields
  • Custom forms
  • Customizable branding
  • Customizable questions
  • Data import/export
  • Drag & drop interface
  • Email integration
  • Email invitations & reminders
  • Email notifications
  • Enhanced security (HTTPS/SSL)
  • Event triggered actions
  • Export survey results (SPSS, Excel, PDF, PowerPoint, csv)
  • Feedback automation
  • Feedback collection
  • Filtered views
  • Graphical data presentation
  • Market research
  • Mobile surveys
  • Multi-channel distribution
  • Multi-language
  • Multi-language support (right-to-left, Unicode)
  • Multi-user support
  • Multiple user accounts
  • Online and mobile surveys, questionnaires, tests and forms
  • Process control
  • QR Codes
  • Question library
  • Real time analytics
  • Real time reporting
  • Real-time reports
  • SMS integration
  • SMS surveys
  • SSL security
  • Slack integration
  • Social media integration
  • Survey management
  • Surveys & feedback
  • Third party integration
  • Trend analysis
  • Website integration
  • Zendesk integration

Benefits

  • Design custom online surveys in seconds with an unlimited number of questions.

  • Surveys can be optimized for laptops, PCs, tablets, and smartphones so that surveys can be completed on the go.

  • Custom branding can be added to all surveys including logos, colors, custom redirects, and fonts.

  • Responses can be collected from a range of channels including email, SMS, web widgets, Facebook, Twitter, and more.

  • Users can ensure data security with HTTPS / SSL encryption, and password protected surveys.

  • SurveyLab FAQs

    SurveyLab FAQs

    Below are some frequently asked questions for SurveyLab.

    Q. What type of pricing plans does SurveyLab offer?

    SurveyLab offers the following pricing plans:

    Starting from: US$29,00/month

    Pricing model: Free, Subscription

    Free Trial: Available

    SurveyLab provides subscription plans to suit everyone needs. Prices range from $29-$149 a month. Students get 50% off. Test any plan for 14 days for FREE. Starter: $29/month includes 1000 responses per month. Standard (for small companies): $49/month includes 2500 responses per month. Professional (for professionals and mid-size companies): $149/month includes unlimited responses. Enterprise plans are also available with unlimited responses included. Contact SurveyLab for a pricing quote.

    Q. What are the main features of SurveyLab?

    SurveyLab offers the following features:

    • 360 degree feedback
    • Advanced response collection (email, web, popup, web widget)
    • Advanced skip logic
    • Application integration
    • Authentication
    • Automatic notifications
    • Automatic reminders
    • Branching
    • CRM integration
    • Collaboration tools
    • Complete survey branding control
    • Conditional logic
    • Contact database
    • Content filtering
    • Cross tab reports
    • Custom fields
    • Custom forms
    • Customizable branding
    • Customizable questions
    • Data import/export
    • Drag & drop interface
    • Email integration
    • Email invitations & reminders
    • Email notifications
    • Enhanced security (HTTPS/SSL)
    • Event triggered actions
    • Export survey results (SPSS, Excel, PDF, PowerPoint, csv)
    • Feedback automation
    • Feedback collection
    • Filtered views
    • Graphical data presentation
    • Market research
    • Mobile surveys
    • Multi-channel distribution
    • Multi-language
    • Multi-language support (right-to-left, Unicode)
    • Multi-user support
    • Multiple user accounts
    • Online and mobile surveys, questionnaires, tests and forms
    • Process control
    • QR Codes
    • Question library
    • Real time analytics
    • Real time reporting
    • Real-time reports
    • SMS integration
    • SMS surveys
    • SSL security
    • Slack integration
    • Social media integration
    • Survey management
    • Surveys & feedback
    • Third party integration
    • Trend analysis
    • Website integration
    • Zendesk integration

    Q. Who are the typical users of SurveyLab?

    SurveyLab has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does SurveyLab support?

    SurveyLab supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian

    Q. What type of pricing plans does SurveyLab offer?

    SurveyLab has the following pricing plans:

    Free, Subscription

    Q. Does SurveyLab support mobile devices?

    SurveyLab supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does SurveyLab integrate with?

    SurveyLab integrates with the following applications:

    Dropbox Business, Google Analytics, LiveChat, Mailchimp, SALESmanago, SALESmanago, Salesforce Sales Cloud, Slack, Zendesk, Zendesk

    Q. What level of support does SurveyLab offer?

    SurveyLab offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials