About Shop Boss

Are you ready to take your shop to the next level? Managing an Independent Auto Repair Shop should not be difficult, but often times it is. While we cant help with employee hassles, payroll taxes, supplier issues and the like, we can help you manage your work load, shop flow and help you get the most out of each Repair Order. Shop Boss Pro can help you manage your shop with one of the most comprehensive shop management tools available! When it comes to Auto Repair Shop Software, Shop Boss Pro is the leading edge.

Pricing starting from:

US$109,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Shop Boss

Key benefits of Shop Boss

Text and Email Updates! Send text message and email updates directly to your customers. Message includes a link to view the Repair Order online for approval!

Add Photos to the Repair Order! Customer can view photos online. Build customer confidence.

Vehicle Issue Driven - What is a Vehicle Issue driven Repair Order? Simply put, each problem or concern that brings a customer to your shop is separated on the repair order. Then, the parts and labor that are used to correct that problem are grouped with the concern. This creates two main advantages.

* Helps the shop make sure that all customer concerns are addressed by the shop. There is nothing worse than finding a forgotten repair when the customer comes to pickup their vehicle.
* The customer is able to see exactly what was done to correct the concern, without having to read the entire list of parts and labor and guess which ones fixed the problem.

Complete Vehicle History - Vehicle Repair History is the heart of any Shop Management Software. History provides you with all the relevant details of any repair work done in your shop for any vehicle. Shop Boss Pro is no exception.

With the ability to search for vehicle history by VIN, License Number, Last Name, or Vehicle Description, Shop Boss Pro offers both a quick glance at prior repair work, as well as detailed information at the click of a mouse. Even if an owner sells their vehicle and it finds it's way back to your shop, you still have all the history information based on license number or VIN.

Account Tracking - While Shop Boss Pro does not aim to be a full accounting software package (Quickbooks does a great job and is widely used), we believe that tracking who owes you money is an essential part of managing your shop. So we have included an accounts receivable tracking program. For your commercial accounts, you can post full or partial payments, as well as generate statements for collections.

VIN Explosion - Enter your customers VIN number and Shop Boss Pro will decode and fill in the year, make, model and engine for you. This reduces the chance of data input errors, and improves the speed of entering the information.

Zip Code Explosion - Similar to VIN explosion, but completes the City, State when you enter the correct Zip code. Updated monthly to ensure accuracy.

Inventory Management - As with any Shop Management Software, Shop Boss Pro will let you enter, track and sell from your own parts inventory, and you can add a part to your repair order without having to enter it as inventory first. However Shop Boss Pro takes it a step further.

Let's say you have a general repair shop or a brake specialty shop. You don't inventory brake pads, but you see the same type of vehicle often. Our system includes a Parts Registry that keeps a separate record of each part you add to a vehicle, whether you inventory it or not. This way, you have a searchable database of parts that you use, but don't necessarily keep in stock.

Devices

Business size

S M L

Markets

Canada, United States

Supported Languages

English

Pricing starting from:

US$109,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to Shop Boss

Images

Shop Boss Software - Work In Process
Shop Boss Software - Reporting and Analytics
Shop Boss Software - Labor and Parts Guide
Shop Boss Software - Repair Order
View 5 more
Shop Boss video
Shop Boss Software - Work In Process
Shop Boss Software - Reporting and Analytics
Shop Boss Software - Labor and Parts Guide
Shop Boss Software - Repair Order

Features

Total features of Shop Boss: 24

  • Alerts/Notifications
  • Appointment Scheduling
  • Billing & Invoicing
  • CRM
  • Customer Database
  • Customizable Reports
  • Employee Management
  • Financial Management
  • Inventory Control
  • Inventory Management
  • Invoice Processing
  • Labor Rates
  • Maintenance Scheduling
  • Parts Management
  • Point of Sale (POS)
  • Purchasing & Receiving
  • Quotes/Estimates
  • Scheduling
  • Service History
  • Third Party Integrations
  • VIN Decoder
  • VIN Lookup
  • Vehicle Tracking
  • Work Order Management

Alternatives

Protractor.NET

4,5
#1 Alternative to Shop Boss
Protractor is an automotive management solution designed to help small to midsize businesses manage estimates,...

Tekmetric

4,9
#2 Alternative to Shop Boss
Be there for your team, your customers, and your family—even when you’re on-the-go. Tekmetric is a cloud-based shop...

Shopmonkey

4,9
#3 Alternative to Shop Boss
Shopmonkey is a cloud-based auto repair solution designed to help businesses manage processes through appointment...

ALLDATA

4,0
#4 Alternative to Shop Boss
ALLDATA is a cloud-based OEM diagnostic suite that helps automotive businesses conduct vehicle inspections based on...

Reviews

Overall rating

4,5 /5
(37)
Value for Money
4,3/5
Features
4,2/5
Ease of Use
4,5/5
Customer Support
4,7/5

Already have Shop Boss?

Software buyers need your help! Product reviews help the rest of us make great decisions.

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Showing 5 reviews of 37
Sal G.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and powerful

Reviewed on 2022/04/26

Overall it has been a huge boost to our shop. The communication with clients is smooth and how they...

Overall it has been a huge boost to our shop. The communication with clients is smooth and how they prefer (text, email or call). Reports give us the data we need to analyze and keep growing.

Pros

Did not require training to get in. When I hired an experienced service writer he could believe how easy and powerful it was. When after just just a couple steps an RO was created and estimate done he asked what else. I stated, that's it. he could not believe it was that easy.

Cons

It could be a bit more tablet friendly.

Alternatives Considered

Shop-Ware and Protractor.NET

Reasons for Choosing Shop Boss

Data migration and ease of use.

Switched From

Tekmetric

Response from CSB Technologies Inc.

Thank you, Sal! We're happy that our product and service matched the needs of the shop!

Erik L.
Overall rating
  • Industry: Automotive
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ShopBoss Review

Reviewed on 2021/10/21

Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred...

Overall, First Rate and Top Notch! Customer Support has always been on top of things. I've referred ShopBoss to 2 other Shops and Help both of them get set up and it has been super smooth both times! Anytime me or my Crew have a problem, ShopBoss is on it! So, that is really nice! The system is pretty slick and does Work Nice, Dont Take my Cons as a personal insult.

Pros

The Digital Inspections, and Texting/Emailing has really stepped up our game.

Cons

We were 17 year Mitchel1 users, So coming from them to ShopBoss some of the things you can and cant do seem odd. Id like to be able to change the width of some of the items in the W.I.P.. Id like to be able to change the status( Inspection,Approval,Parts,Etc..) into my own custom labels and then color code them on the W.I.P.. I dont like the operation of a recomended Repair, I prefer the Revision(From Mitchel), basically an open quote stuck to the customers vehicle profile that I can see with out having to reopen. There seems to be a lot of Re opening things. Sometimes, Rarely, But Sometimes, The cloud base can be an Issue! It would be nice to have some sort of Server Based "imprint" or "Copy" for when there are Internet issues, either on my end or Shop Boss's end.

Alternatives Considered

Shopmonkey and Tekmetric

Reasons for Choosing Shop Boss

They were Expensive, Expensive and Expensive. I didn't mind so much, but in order to get what you or others similar to you offer, they wanted even more!

Reasons for Switching to Shop Boss

The Customer Support from ShopBoss when I Called, They basically moved in with me.

Response from CSB Technologies Inc.

Thanks for the review Erik. Great detail, here and we're actually working on some of the customization items you mentioned. I've forwarded this into our product team to add context to our UI / UX projects.

Julie T.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

pretty expensive for services used

Reviewed on 2021/09/30

i would get rid of yet today if it was up to me. cost verse benefits is terrible. i am the primary...

i would get rid of yet today if it was up to me. cost verse benefits is terrible. i am the primary user due to it being so time consuming for my techs.

Pros

that it saves limited history. that we can order parts for specific vehicles. that we can email/text customers.

Cons

features dont always work as we need. cant combine husband/wife/children/siblings. dont show all avaiable parts for vendors we use. scheduling doesnt work for what we need. very confusing to navigate. no rep came to educate us on use. cost is not worth the few features we use. estimates/quotes are very difficult to use/transfer. cant change credit card for partial cash payments. i could write a list of issues but these are the main ones.

Response from CSB Technologies Inc.

Julie, thank you for the candid review. We'd like to help you work through Shop Boss more efficiently, so our customer success team will reach out and do a de-brief with you.

Michael W.
Overall rating
  • Industry: Automotive
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

User Friendly - Feature Heavy - Great Product

Reviewed on 2021/04/19

I've had the fortunate opportunity to work closely with a number of people at shopboss. Our...

I've had the fortunate opportunity to work closely with a number of people at shopboss. Our business is always evolving and changing the way we do things. We are just a little different than most of our competitors. Shopboss is open to our suggestions and unique requests so that their software specifically fits our business model. I've never seen another company do that for us. The quality of their work is very high and keeps me excited about working with them to make shopboss the best it can be for us.

Pros

The software is very intuitive and easy to use. New employees can walk in and start writing work orders almost immediately. The work flow is simple and makes logical sense walking the customer through the intake process. They have built in labor books, parts ordering, and texting that are easy to use and make the speed of service lightning fast. New features are constantly being released and improving the overall quality of the product.

Cons

There isnt much bad to say about their product. They have experienced some growing pains as they expanded their customer base that effected service slightly. They have since corrected these issues. There are difficulties when working with a completely web based system but the benefits greatly exceed the cons.

Alternatives Considered

Protractor.NET

Reasons for Choosing Shop Boss

ROWriter was charging a lot and moving to a web subscription service. Their technical support was atrocious and rigid. Their sales/account team was even worse as their turnover was so high we never actually knew who our account rep was. The software was stagnant and behind the times.

Reasons for Switching to Shop Boss

Price, user friendly, cost, setup/deployment time, training, and backend setup were all factors in this decision. Shopboss excelled at them all.
Matt M.
Overall rating
  • Industry: Automotive
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Stop wasting your time looking at other systems!

Reviewed on 2021/10/12

5 stars! Great software and great staff.

5 stars! Great software and great staff.

Pros

It just works! It's simple, easy, and intuitive. It's cloud based, amazing customer support, very affordable, and quick to learn

Cons

Maybe the look of the software is a little dated? But it's still better than something like Mitchell or protractor.

Alternatives Considered

Tekmetric

Reasons for Choosing Shop Boss

It was clunky, receipts looked terrible, support was trash, only one person could be in a ticket, crashed often, had to pay extra for additional user licenses, they always had improvements but you had to pay extra (bolt on)

Reasons for Switching to Shop Boss

Price and simplicity of the system.

Response from CSB Technologies Inc.

Excellent review and feedback on your selection process, Matt. Glad to see Shop Boss has met your needs and then some. Always trying to advance the product, which will include some UI updates. More to come!

Showing 5 reviews of 37 Read all reviews

Shop Boss FAQs

Below are some frequently asked questions for Shop Boss.

Shop Boss offers the following pricing plans:

  • Starting from: US$109,00/month
  • Pricing model: Free Version, Subscription
  • Free Trial: Available

Pricing is per month with no contract term.

Shop Boss has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001-5 000

Shop Boss supports the following languages:

English

Shop Boss supports the following devices:

We do not have any information about what integrations Shop Boss has

Shop Boss offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Chat

Related categories

See all software categories found for Shop Boss.