Soffront CRM

Soffront CRM

CRM. Marketing. Simplified

4.5/5 (23 reviews)

Soffront CRM Overview

Sales Force Automation
Soffront Sales Force Automation includes Account and Contact Management, Leads Management, Forecast and Opportunity Management, Sales Process Management, Territory Management, and Sales Document Management.

Marketing Automation
Soffront Marketing Automation includes Email Broadcast, Auto Responders, Direct Mailers, Subscription Management, Web Leads Capture and Assignment, and Campaign Tracking.

Customer Support Automation
Soffront Customer Support Automation includes Customer Support Management, RMA Management, SLA Management, Customer Asset Management, and Automatic Surveys.

Helpdesk Automation
Soffront Helpdesk Automation includes Employee/IT Help Desk, Queue Management, Asset Management, and Automatic Surveys.

Project Management
Soffront Project Management includes Project Tracking, Resource, Time, and Cost Management, Change Management, and QA/Issue Tracking.

Back Office Integration
Soffront Back Office Integration includes Sales Order Management, Inventory Management, RMA Management, and Intuit Quickbooks Integration.

Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

Soffront CRM Reviews

Overall rating
4.5/5
96% positive reviews
14
Excellent
8
Very good
1
Average
0
Poor
0
Terrible
Tresha I.

Easy to use and reliable

Used Daily for 2+ years
Reviewed on 2018/05/14
Review Source: Capterra

Pros

We have used this product for 20 years. It has been very reliable throughout the years. In the early years we had to archive the data annually to be performance effective. In later versions this was not necessary. The search capability is very flexible and allows for many variations. Overall this software is really good.

Cons

The report writer is limited and is not very robust. They have some canned "types" of reports and that is all you can get. You can get to the data easy but not in a nice formatted report format.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Hassan K.

Great CRM for my marketing business

Used Daily for 2+ years
Reviewed on 2018/01/10
Review Source: Capterra

It allowed me to get a Lead to a Customer quickly while capturing all the notes and interactions along the way.

Pros

When I get a lead from the website it goes right to the CRM and the sales team can follow up. The stages it goes through from Lead to Customer is intuitive and helps by not letting any leads fall through the cracks.

Cons

I'm looking for them to do some improvements on their phone app. It's too simple and needs additional functionality.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nicole T.

Our team has successfully used Soffront for years. They have great features and excellent cust svc!

Used Daily for 2+ years
Reviewed on 2018/01/10
Review Source: Capterra

Pros

I like that it was easy to customize the tabs specifically to our sales cycle. Soffront makes it very easy to stay on task and organize the sales process.

Cons

Some actions with Groups aren't as intuitive as other actions in the software, but I usually figure it out. As with many programs, it takes a little practice to remember everything.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Thareq Y.

I've had a very positive experience with Soffront CRM.

Used Daily for 6-12 months
Reviewed on 2018/01/05
Review Source: Capterra

The ability to track, monitor and measure the success of our Sales efforts.

Pros

I like the ease of use. It's extremely functional yet clearly laid out and easy to use. I also like the fact that the Marketing portion of the CRM has many options for different campaigns you can run. We have a sales team that didn't really like the last CRM we had but no complaints from them regarding Soffront....so if their happy, I'm happy!

Cons

Some additional customization features would be nice. I called support and asked about their new release and they said it's due in Q1 of 2018 so I'm looking forward to that.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Good marketing automation software

Used Daily for 2+ years
Reviewed on 2018/03/16
Review Source: Capterra

Pros

Good software for small and medium sized business. Pictorial representation is good, can be used in any presentation.

Cons

Duplicate creation, need option in multiple fields or user can select based on his fields. Edit option should be given

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Soffront CRM Pricing

Starting from
US$100,00/month
Pricing options
Free Trial
Subscription
Value for money

Soffront CRM Features


  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Automatic Reminders
  • CRM Integration
  • Calendar Management
  • Contact Database
  • Custom Fields
  • Customer Database
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Integration
  • Mobile Integration
  • Reporting & Statistics
  • Social Media Integration
  • Third Party Integration

Additional information for Soffront CRM

Key features of Soffront CRM

  • Business Rules
  • CRM Analytics
  • CRM Portals
  • Complete Personalization
  • Customer Service Management
  • Developer API
  • Email Marketing
  • Employee Helpdesk
  • Graphical Process Designer
  • Knowledge Management
  • Marketing Automation
  • Mobile CRM
  • Project Management
  • Quote and Proposal Management
  • Role Based Security
  • Sales Automation
  • Sales Forecasting
  • WYSIWYG Form Designer

Benefits

Soffront Software Inc. is a pioneer in the CRM market since 1992. Over the last 20 years, we have implemented Customer Relationship Management or CRM solution for hundreds of mid-size businesses and thousands of small-size businesses. We offer a complete solution for all departments - sales, marketing, customer service, IT and engineering - in one affordable price.

We have learned the challenges small and mid size businesses face in automating their sales, marketing, customer service and operations and solved them. This deep experience has helped us to constantly update our products for the last 20 years. You benefit not only from the most user-friendly and customizable CRM solution but also from the experience of the best practices and implementation strategies.

Soffront CRM FAQs

Below are some frequently asked questions for Soffront CRM.

Q. What type of pricing plans does Soffront CRM offer?

Soffront CRM offers the following pricing plans:

Starting from: US$100,00/month

Pricing model: Subscription

Free Trial: Available

Q. What are the main features of Soffront CRM?

Soffront CRM offers the following features:

  • Business Rules
  • CRM Analytics
  • CRM Portals
  • Complete Personalization
  • Customer Service Management
  • Developer API
  • Email Marketing
  • Employee Helpdesk
  • Graphical Process Designer
  • Knowledge Management
  • Marketing Automation
  • Mobile CRM
  • Project Management
  • Quote and Proposal Management
  • Role Based Security
  • Sales Automation
  • Sales Forecasting
  • WYSIWYG Form Designer

Q. Who are the typical users of Soffront CRM?

Soffront CRM has the following typical customers:

Freelancers, Small Business

Q. What languages does Soffront CRM support?

Soffront CRM supports the following languages:

English

Q. What type of pricing plans does Soffront CRM offer?

Soffront CRM has the following pricing plans:

Subscription

Q. Does Soffront CRM support mobile devices?

Soffront CRM supports the following devices:

iPhone

Q. What other apps does Soffront CRM integrate with?

We do not have any information about what integrations Soffront CRM has

Q. What level of support does Soffront CRM offer?

Soffront CRM offers the following support options:

Online Support, Phone Support, Video Tutorials