Zoho Assist

Instant Remote Support. Unattended Remote Access.

4,6 /5 (353 reviews) Write a Review!

Zoho Assist Overview

What is Zoho Assist?

Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.

Features of the Zoho Assist platform include the ability to provide on-demand remote support to clients, gain unattended remote access, transfer files, carry out voice and video chat, reboot and reconnect remote computer systems, and provide suport across multiple monitors. Through remote desktop connection, support staff are able to troubleshoot issues on remote PCs, laptops, mobile devices, and servers.

Zoho Assist requires no prior installation of any software and can be run entirely in a web browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. Zoho Assist supports all major operating systems and works well with firewalls and proxies. The Zoho Assist mobile app allows users to carry out a remote session from their mobile device.

Zoho Assist Overview

Pricing

Starting from
US$10,00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $10/month/technician (or) $100/year/technician.
Professional - starts at $15/month/technician (or) $150/year/technician.
Enterprise - starts at $25/month/technician (or) $250/year/technician.
Unattended Access

Standard - starts at $10/month/25 computers.
Professional - starts at $15/month/25 computers.
Volume discounts available.


Zoho Assist Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China, India
Supported Languages
Chinese (Simplified), English, Japanese, Spanish

Media

Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Transfer files instantly with in-built two-way file transfer
Connect to any computer. Troubleshoot easily with administrator access.
Be it supporting or getting support, our mobile apps work as good as any workstation.
Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.
Zoho Assist video Zoho Assist screenshot: Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Zoho Assist screenshot: Transfer files instantly with in-built two-way file transfer Zoho Assist screenshot: Connect to any computer. Troubleshoot easily with administrator access. Zoho Assist screenshot: Be it supporting or getting support, our mobile apps work as good as any workstation. Zoho Assist screenshot: Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Zoho Assist Reviews

Zoho Assist Reviews

Overall rating
4,6
/
5
Excellent
238

Very good
89

Average
21

Poor
4

Terrible
1

Value for Money
4,7
Features
4,5
Ease of Use
4,6
Customer Support
4,5
93% recommended this app
David K.

Zoho Assist Review

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.


Roger G.

Small company internal and clilent IT support

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.


Alan Z.

Zoho - Teamviewer Killer

Simply amazing. Technical support distinguishes products especially in today's primarily e-mail only, no phone support environment. Questions were responded to quickly, coherently and on point. Only one exchange was needed to clarify any issues that arose. The software works perfectly and the ability to use dual factor authentication for all users added a nice and highly-beneficial security benefit.


Thomas A.

Just about the worst support software I have ever had the misfortune of using

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.


Eoin G.

Great remote connection software with multiple level account options

We use Zoho Assist primarily for training our new clients on our software as part of our on-boarding process. Zoho Assist has easily connected to windows and apple/mac machines and really help us better understand how our providers were interacting with the software. I'd like to see a level of use between business and enterprise or have the ability to "choose" the features I want to use/pay for kind of like a la carte pricing.


David K.
Industry: Computer & Network Security
Company size: Self Employed

Zoho Assist Review

Used Weekly for 1-5 months
Reviewed on 2019/08/27
Review Source: Capterra

I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.

Pros

Very easy to set up, Unattended deployment was very easy.
With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.

Cons

Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Roger G.
Industry: Management Consulting
Company size: 2-10 Employees

Small company internal and clilent IT support

Used Daily for 6-12 months
Reviewed on 2020/03/09
Review Source: Capterra

Our business has a small staff and numerous clients worldwide. Clients sometimes need assistance with VPN access and with navigating their Quality Systems. Ad hoc sessions help individuals to recover quickly. Our in-house team sometimes needs assistance with configuration of software, or adding new client access to the servers. I have 3 computers that I use for different tasks. When I'm out of office I use unattended access to securely access the computers in the office.

Pros

Zoho Assist is simple to use, both for ad hoc sessions and for unattended access. It is easy to send an invitation to clients to almost immediately start a remote session. Likewise, once remote access is setup on a company system I can get to that computer to retrieve data and use software in a flash. And the screen scaling lets me work from systems with vastly different screen resolutions. This is far superior to remote desktop.

Cons

The two factor authentication allows a browser to remember settings. If I'm not careful the accessing computer may remember my credentials and bypass their two factor authentication feature. While this is useful when accessing computers from my in-office workstation, it is not a welcome feature for accessing from a laptop in the field. That is the main reason for wanting MFA and it is far to easy to accidentally bypass.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Alan Z.
Industry: Government Administration
Company size: 2-10 Employees

Zoho - Teamviewer Killer

Used Daily for 6-12 months
Reviewed on 2020/10/06
Review Source: Capterra

Simply amazing. Technical support distinguishes products especially in today's primarily e-mail only, no phone support environment. Questions were responded to quickly, coherently and on point. Only one exchange was needed to clarify any issues that arose. The software works perfectly and the ability to use dual factor authentication for all users added a nice and highly-beneficial security benefit.

Pros

Easy, secure remote access. This is especially critical given the need/desire for our office's employees to work remotely due to Covid-19.

Cons

The biggest current drawback (and distinction from Teamviewer) is the lack of a VPN function in Zoho. Zoho has it's own file sharing capabilities but the presence and ease of sharing files within a VPN structure would be nice. It was conveyed they're working on this feature for a future release (release date was not provided).

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Thomas A.

Just about the worst support software I have ever had the misfortune of using

Used Daily for 2+ years
Reviewed on 2016/07/26
Review Source: GetApp

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros

Inexpensive, Reasonable Customer support
Attended system is okay

Cons

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Eoin G.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Great remote connection software with multiple level account options

Used Weekly for 1+ year
Reviewed on 2020/07/27
Review Source: Capterra

We use Zoho Assist primarily for training our new clients on our software as part of our on-boarding process. Zoho Assist has easily connected to windows and apple/mac machines and really help us better understand how our providers were interacting with the software. I'd like to see a level of use between business and enterprise or have the ability to "choose" the features I want to use/pay for kind of like a la carte pricing.

Pros

The ability to easily and quickly connect to a remote user's machine. The ease of setup (except Apple products).

Cons

The quality of the connection can severely affect usability. I'd like the option to connect to the remote machine to "watch", but have to "Press a button" to turn on my ability to interact directly with the machine.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 353 user ratings
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Zoho Assist Pricing

Zoho Assist Pricing

Starting from
US$10,00/month
Free Trial
Free
Subscription
Value for money

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $10/month/technician (or) $100/year/technician.
Professional - starts at $15/month/technician (or) $150/year/technician.
Enterprise - starts at $25/month/technician (or) $250/year/technician.
Unattended Access

Standard - starts at $10/month/25 computers.
Professional - starts at $15/month/25 computers.
Volume discounts available.

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $10/month/technician (or) $100/year/technician.
Professional - starts at $15/month/technician (or) $150/year/technician.
Enterprise - starts at $25/month/technician (or) $250/year/technician.
Unattended Access

Standard - starts at $10/month/25 computers.
Professional - starts at $15/month/25 computers.
Volume discounts available.

Value for Money
4,7/5
Based on 353 user ratings
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Zoho Assist Features

Zoho Assist Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Real Time Monitoring
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4,5/5
Based on 353 user ratings
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Categories

Additional information for Zoho Assist

Additional information for Zoho Assist

Key features of Zoho Assist

  • Advanced Reports
  • Clipboard Sharing
  • Computer Grouping
  • Custom Email Templates
  • Customer widget
  • Deployment
  • Desktop plugin
  • File Transfer
  • Group Permissions
  • Import Google Contacts
  • Instant Chat
  • Multi-Monitor Support
  • Organization Roles
  • Reboot and Reconnect
  • Rebranding
  • Scheduling Sessions
  • Send Ctrl+Alt+Del
  • Session Confirmation
  • Session Notes
  • Session Transfer
  • Support from Mobile Apps (iOS, Android)
  • Support to Mobile Apps (iOS, Android)
  • Supports all operating systems
  • Two-way screen sharing
  • UAC Compatible
  • User Management
  • Wake on LAN
  • Zendesk Integration
  • Zoho Desk Integration

Benefits

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Zoho Assist FAQs

Zoho Assist FAQs

Below are some frequently asked questions for Zoho Assist.

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Remote Support Standard - starts at $10/month/technician (or) $100/year/technician. Professional - starts at $15/month/technician (or) $150/year/technician. Enterprise - starts at $25/month/technician (or) $250/year/technician. Unattended Access Standard - starts at $10/month/25 computers. Professional - starts at $15/month/25 computers. Volume discounts available.

Q. What are the main features of Zoho Assist?

Zoho Assist offers the following features:

  • Advanced Reports
  • Clipboard Sharing
  • Computer Grouping
  • Custom Email Templates
  • Customer widget
  • Deployment
  • Desktop plugin
  • File Transfer
  • Group Permissions
  • Import Google Contacts
  • Instant Chat
  • Multi-Monitor Support
  • Organization Roles
  • Reboot and Reconnect
  • Rebranding
  • Scheduling Sessions
  • Send Ctrl+Alt+Del
  • Session Confirmation
  • Session Notes
  • Session Transfer
  • Support from Mobile Apps (iOS, Android)
  • Support to Mobile Apps (iOS, Android)
  • Supports all operating systems
  • Two-way screen sharing
  • UAC Compatible
  • User Management
  • Wake on LAN
  • Zendesk Integration
  • Zoho Desk Integration

Q. Who are the typical users of Zoho Assist?

Zoho Assist has the following typical customers:

Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

Q. What languages does Zoho Assist support?

Zoho Assist supports the following languages:

Chinese (Simplified), English, Japanese, Spanish

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist has the following pricing plans:

Free, Subscription

Q. Does Zoho Assist support mobile devices?

Zoho Assist supports the following devices:

Android, iPhone, iPad

Q. What other apps does Zoho Assist integrate with?

Zoho Assist integrates with the following applications:

Freshdesk, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

Q. What level of support does Zoho Assist offer?

Zoho Assist offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support