About Zoho Assist

Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.

Features of the Zoho Assist platform include the ability to provide on-demand remote support to clients, gain unattended remote access, transfer files, carry out voice and video chat, reboot and reconnect remote computer systems, and provide suport across multiple monitors. Through remote desktop connection, support staff are able to troubleshoot issues on remote PCs, laptops, mobile devices, and servers.

Zoho Assist requires no prior installation of any software and can be run entirely in a web browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. Zoho Assist supports all major operating systems and works well with firewalls and proxies. The Zoho Assist mobile app allows users to carry out a remote session from their mobile device.

Pricing starting from:

US$10,00/month

  • Free Trial
  • Free Version
  • Subscription
View Pricing Plans

Key benefits of Zoho Assist

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Devices

Business size

S M L

Markets

Australia, Canada, China, United Kingdom, India, United States

Supported Languages

Chinese, English, Japanese, Spanish

Pricing starting from:

US$10,00/month

  • Free Trial
  • Free Version
  • Subscription
View Pricing Plans

Images

Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Transfer files instantly with in-built two-way file transfer
Connect to any computer. Troubleshoot easily with administrator access.
Be it supporting or getting support, our mobile apps work as good as any workstation.
Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.
View 6 more
Zoho Assist video
Zoho Assist screenshot: Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Zoho Assist screenshot: Transfer files instantly with in-built two-way file transfer Zoho Assist screenshot: Connect to any computer. Troubleshoot easily with administrator access. Zoho Assist screenshot: Be it supporting or getting support, our mobile apps work as good as any workstation. Zoho Assist screenshot: Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Features

Total features of Zoho Assist: 24

  • API
  • Access Controls/Permissions
  • Chat/Messaging
  • Customizable Branding
  • Diagnostic Tools
  • Event Scheduling
  • File Sharing
  • File Transfer
  • Live Chat
  • Multi-Location
  • Multiple User Accounts
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support Software
  • Remote Update / Installation
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Unattended Access
  • Video Chat

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Reviews

Overall rating

4,6 /5
(437)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,5/5

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Showing 5 reviews of 437
Jesus P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Teamviewer and Chrome Remote Replacement

Reviewed on 2021/04/06

This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough,...

This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough, proved to be quite difficult to uninstall after using. This led to my search for a replacement and I found this free remote solution.

Pros

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.

Cons

Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.

David H.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best remote support software so far.

Reviewed on 2021/02/22

Overall ease of walking a customer (especially the elderly) to be able to not only connect in the...

Overall ease of walking a customer (especially the elderly) to be able to not only connect in the first place, but also complete security checks has been a breeze. We've been able to connect to devices that other techs using other tools have not been able to get a connection to.

Pros

Far reaching compatibility with devices, both on the tech end and the customer's end. Really easy to set up connections as well.

Cons

Not really a whole lot of cons. Would say graphics if I had to choose something but they have definately made improvements in the recent updates.

Thomas A.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Just about the worst support software I have ever had the misfortune of using

Reviewed on 2016/07/26

Based in a rural location, I have been providing technical support to my clients for over 10 years...

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros

Inexpensive, Reasonable Customer support
Attended system is okay

Cons

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Jay S.
Overall rating
  • Industry: Construction
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Product

Reviewed on 2021/01/09

I use this software daily to provide remote computer support to individuals and businesses. Since...

I use this software daily to provide remote computer support to individuals and businesses. Since COVID this type of service is in high demand.

Pros

There are slightly easier to use products on the market but when I looked at pricing they were approximately 3 or 4 times the price $14 odd dollars a month compared to $52 odd dollars a month. Value for money this product wins hands down. As a sole trader incorporating $14 a month into my fees makes me look a whole lot more competitive to my customers than $52.

Cons

The software sometimes as the customer if the Technician can access their clipboard an excessive amount of times *between 3 and 20 times for one session* - it also asks when you arent even trying to use the clipboard.

This can feel obtrusive and unneccessary.

Alan G.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

ZoHo Assist - Great for small IT Support business to support clients

Reviewed on 2021/01/22

During the pandemic ZoHo Assist has proved fantastic in support my clients whom are now having to...

During the pandemic ZoHo Assist has proved fantastic in support my clients whom are now having to work from home and not familiar with the various online tools that many businesses use. This has enabled me to 'jump' onto their PC's and give them a bit of training on an adhoc basis.

Pros

The easy that I can talk less experienced users through establishing a connection.

Cons

I am struggling to think of any cons for this software, especially at this price point. I've not had to use their support team as setup and use has been straightforward.

Showing 5 reviews of 437 Read all reviews

Zoho Assist FAQs

Below are some frequently asked questions for Zoho Assist.

Zoho Assist offers the following pricing plans:

  • Starting from: US$10,00/month
  • Pricing model: Free, Subscription
  • Free Trial: Available

Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Remote Support Standard - starts at $12/month/technician (or) $120/year/technician. Professional - starts at $18/month/technician (or) $180/year/technician. Enterprise - starts at $28/month/technician (or) $288/year/technician. Unattended Access Standard - starts at $10/month/25 computers. Professional - starts at $15/month/25 computers. Volume discounts available.

We do not have any information about Zoho Assist features

Zoho Assist has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Zoho Assist supports the following languages:

Chinese, English, Japanese, Spanish

Zoho Assist supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zoho Assist integrates with the following applications:

Freshdesk, Google Workspace, JIRA Service Management, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Spiceworks, Zendesk, Zoho Desk, Zoho SalesIQ

Zoho Assist offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Zoho Assist.