Zoho Assist

Zoho Assist

Instant Remote Support. Unattended Remote Access.

4.5/5 (240 reviews)

Zoho Assist Overview

Access remote desktop of your customers or share your screen or manage unattended computers with Zoho Assist, your one-stop solution for remote support, screen sharing and remote access. Get started today with one of the industry's most secure, reliable and affordable software.

Zoho Assist requires no prior installation of any software and can be run entirely on browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. It supports all major operating systems and works well with firewalls and proxies.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 4 others, India, Latin America, United Kingdom, United States

Supported Languages

Chinese (Simplified), English, Japanese, Spanish

Zoho Assist Reviews

Overall rating
4.5/5
91% positive reviews
155
Excellent
64
Very good
17
Average
3
Poor
1
Terrible
Ryan W.

Affordable Remote Support with Included Deployment Tool

Used Daily for 1-5 months
Reviewed on 2019/08/02
Review Source: Capterra

Connectwise Control (Formerly ScreenConnect) has similar features, but lacks a tool to deploy. This platform has a built in deployment that uses psexec and requires virtually ZERO configuration. Just input the domain, domain admin creds, and deploy to the PCs you want!

PDQDeploy is a paid solution to this issue, and I'm not aware of a competitor that has this built in.

Pros

- Cost is far lower than most competitors.
- Free deployment tool
- Fast connection
- Windows Application (for tech and user)
- iOS and Android App (for tech and user)
- Clipboard support, admin tools, and shortcuts to open many useful programs (event viewer, cmd, etc.)
- Remote Support (non unattended access) is easy to setup and easy for users to understand
- Inherent support of UAC in support - competitors lack this ability

Cons

- Browser-agent speed is not as fast as competition.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Todd C.

Zoho Assist

Used Daily for Free Trial
Reviewed on 2019/09/17
Review Source: Capterra

I am able to solve issues for customers with a remote session quickly versus going onsite reducing time that their computer is down and maximizing profit saving on travel.

Pros

Price- I have used many products in the past this one is the most affordable with some of the features like mobile devices that most others charge as an add on. Zoho assist has those features included in the price.

Ease of use- I was able to start using and connecting to computers in about 20 minutes.

Cons

Remote reboot- This feature hasn't always worked for me I have had to reestablish the session to continue after a reboot.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Roger G.

Team Zoho

Used Daily for Free Trial
Reviewed on 2019/08/27
Review Source: Capterra

I have a server in the office, a workstation at my desk, and a few laptops that have various applications installed. Stats programs on one, photo editing on another, accounting on yet another, client files on the server, and client computers that I'd rather not carry home. Zoho lets me get to my data and programs from where I am using the equipment available. Once connected I'm on the other computer being productive. This is really useful to my productivity.

Pros

Zoho Assist just works out of the box. It lets me remotely access various computers at my home office and at my client's sites independent of where I'm sitting or which computer I'm using. With unattended access implemented it takes a few clicks and I'm on the remote system, able to access files, utilize software, print, and generally be productive. It presents a better interface than remote desktop, doesn't nag, and is quite responsive. I just purchased a license a moment ago based on half of the free trial. Highly recommended.

Cons

My only small gripes with the program are learning the slide out menus and file transfer. One is a matter of familiarity, the other with preference. Drag and drop file transfer would be better, but what they have works just fine.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend

10.0/10
Lorraine P.

I was looking for a new software and I was happy to find Zoho

Used Daily for 1-5 months
Reviewed on 2019/08/10
Review Source: Capterra

Very easy to use and easy for my customer to join. I like the fact that we have a free version so we can test it before buying.
I first start to use it by Spicework in witch we manage our tickets

Pros

I like the fact that we can send by email the link to the customer
The fact that we can control multiple device type
The fact that we have a history

Cons

We have to register each non-assist computer

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Alex G.

Switched from LogMeIn Central and never looked back

Used Daily for 1-5 months
Reviewed on 2019/08/25
Review Source: Capterra

Pros

The software just works, no issues installing it and it's easy to use.
Was an easy migration from LogMeIn that I have been using for over 5 years, but since they double the price of their software every year, Zoho Assist was an easy choice and economical one at that as well

Cons

Noting really, software works great. The feature set is good. There is just getting used to it after using another software for over 5 years but overall very happy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Zoho Assist Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $10/month/technician (or) $100/year/technician.
Professional - starts at $15/month/technician (or) $150/year/technician.

Unattended Access

Standard - starts at $10/month/25 computers.

Volume discounts available.

Zoho Assist Features

  • API
  • Chat
  • Customizable Branding
  • Instant Messaging

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Email Integration
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for Zoho Assist

Key features of Zoho Assist

  • Advanced Reports
  • Clipboard Sharing
  • Computer Grouping
  • Custom Email Templates
  • Customer widget
  • Deployment
  • Desktop plugin
  • File Transfer
  • Group Permissions
  • Import Google Contacts
  • Instant Chat
  • Multi-Monitor Support
  • Organization Roles
  • Reboot and Reconnect
  • Rebranding
  • Scheduling Sessions
  • Send Ctrl+Alt+Del
  • Session Confirmation
  • Session Notes
  • Session Transfer
  • Support from Mobile Apps (iOS, Android)
  • Support to Mobile Apps (iOS, Android)
  • Supports all operating systems
  • Two-way screen sharing
  • UAC Compatible
  • User Management
  • Wake on LAN
  • Zendesk Integration
  • Zoho Desk Integration

Benefits

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Zoho Assist FAQs

Below are some frequently asked questions for Zoho Assist.

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist offers the following pricing plans:

Starting from: US$10,00/month

Pricing model: Free, Subscription

Free Trial: Available

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $10/month/technician (or) $100/year/technician.
Professional - starts at $15/month/technician (or) $150/year/technician.

Unattended Access

Standard - starts at $10/month/25 computers.

Volume discounts available.

Q. What are the main features of Zoho Assist?

Zoho Assist offers the following features:

  • Advanced Reports
  • Clipboard Sharing
  • Computer Grouping
  • Custom Email Templates
  • Customer widget
  • Deployment
  • Desktop plugin
  • File Transfer
  • Group Permissions
  • Import Google Contacts
  • Instant Chat
  • Multi-Monitor Support
  • Organization Roles
  • Reboot and Reconnect
  • Rebranding
  • Scheduling Sessions
  • Send Ctrl+Alt+Del
  • Session Confirmation
  • Session Notes
  • Session Transfer
  • Support from Mobile Apps (iOS, Android)
  • Support to Mobile Apps (iOS, Android)
  • Supports all operating systems
  • Two-way screen sharing
  • UAC Compatible
  • User Management
  • Wake on LAN
  • Zendesk Integration
  • Zoho Desk Integration

Q. Who are the typical users of Zoho Assist?

Zoho Assist has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Zoho Assist support?

Zoho Assist supports the following languages:

Chinese (Simplified), English, Japanese, Spanish

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist has the following pricing plans:

Free, Subscription

Q. Does Zoho Assist support mobile devices?

Zoho Assist supports the following devices:

Android, iPhone, iPad

Q. What other apps does Zoho Assist integrate with?

Zoho Assist integrates with the following applications:

Freshdesk, JIRA Software, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

Q. What level of support does Zoho Assist offer?

Zoho Assist offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support