About Zoho Assist

Zoho Assist is a instant remote support software for customer support. The cloud-based platform allows users to access the remote desktop of their customers, share screens, or manage unattended computers in order to aid with IT, MSP, or general customer issues. Zoho Assist is a one-stop solution for remote support, screen sharing, and remote access.

Features of the Zoho Assist platform include the ability to provide on-demand remote support to clients, gain unattended remote access, transfer files, carry out voice and video chat, reboot and reconnect remote computer systems, and provide suport across multiple monitors. Through remote desktop connection, support staff are able to troubleshoot issues on remote PCs, laptops, mobile devices, and servers.

Zoho Assist requires no prior installation of any software and can be run entirely in a web browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. Zoho Assist supports all major operating systems and works well with firewalls and proxies. The Zoho Assist mobile app allows users to carry out a remote session from their mobile device.

Pricing starting from:

US$10,00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Zoho Assist

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Antigua & Barbuda, Anguilla, Albania, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia & Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, St. Kitts & Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, St. Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, St. Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, St. Pierre & Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, St. Helena, Slovenia, Svalbard & Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé & Príncipe, El Salvador, Syria, Eswatini, Turks & Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad & Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, St. Vincent & Grenadines, Venezuela, British Virgin Islands, US Virgin Islands, Vietnam, Vanuatu, Wallis & Futuna, Samoa, Yemen, Mayotte, South Africa, Zimbabwe

Supported Languages

Bulgarian, Chinese, Dutch, English, French, German, Japanese, Portuguese, Spanish, Swedish

Pricing starting from:

US$10,00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Zoho Assist Software - Start a Remote Support session or Share your Screen or Access Unattended Computers right away.
Zoho Assist Software - Transfer files instantly with in-built two-way file transfer
Zoho Assist Software - Connect to any computer. Troubleshoot easily with administrator access.
Zoho Assist Software - Be it supporting or getting support, our mobile apps work as good as any workstation.
Zoho Assist Software - Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.
View 6 more
Zoho Assist video
Zoho Assist Software - Start a Remote Support session or Share your Screen or Access Unattended Computers right away. Zoho Assist Software - Transfer files instantly with in-built two-way file transfer Zoho Assist Software - Connect to any computer. Troubleshoot easily with administrator access. Zoho Assist Software - Be it supporting or getting support, our mobile apps work as good as any workstation. Zoho Assist Software - Rebrand and customize Zoho Assist easily and maintain your brand identity everywhere.

Features

Total features of Zoho Assist: 22

  • API
  • Access Controls/Permissions
  • Chat/Messaging
  • Customizable Branding
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • Live Chat
  • Multiple User Accounts
  • Real-Time Chat
  • Remote Access/Control
  • Remote Support Software
  • Remote Update / Installation
  • Reporting/Analytics
  • SSL Security
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Summary Reports
  • Surveys & Feedback
  • Unattended Access
  • Video Chat

Alternatives

TeamViewer

4,6
#1 Alternative to Zoho Assist
TeamViewer is a remote support, remote access & online meetings management software which supports remote computer...

AnyDesk

4,6
#2 Alternative to Zoho Assist
AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS....

ConnectWise Control

4,7
#3 Alternative to Zoho Assist
ConnectWise Control is a help desk solution that allows businesses to detect and resolve customer queries through...

Join.Me

4,3
#4 Alternative to Zoho Assist
join.me is an online conferencing and meeting tool that lets multiple people from multiple locations connect with each...

Reviews

Overall rating

4,6 /5
(549)
Value for Money
4,7/5
Features
4,5/5
Ease of Use
4,6/5
Customer Support
4,5/5

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Showing 5 reviews of 549
Jesus P.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Teamviewer and Chrome Remote Replacement

Reviewed on 2021/04/06

This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough,...

This perfectly replaced Teamviewer and later, Chrome Remote Desktop which, interestingly enough, proved to be quite difficult to uninstall after using. This led to my search for a replacement and I found this free remote solution.

Pros

The software worked seamlessly with Ubunutu Linux, Windows and iOS. It's free for personal use and extremely responsive when logging in remotely. There was little lag and the gestures are intuitive. It also includes 2-Factor Authentication 2FA for extra security.

Cons

Unlike other remote software, I had to purchase a $8 DVI "dummy" plug so I could reboot the Linux computer that did not have a monitor connected. After that, it worked perfectly. Without the plug, Linux refused to boot and Zoho Assist didn't have any graphics drivers included that helped resolve the issue.

Michael R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Easy to use support tool for unattended and ad-hoc support.

Reviewed on 2021/12/20

We use this tool alongside another to provide unattended and ad-hoc support to our customers and we...

We use this tool alongside another to provide unattended and ad-hoc support to our customers and we also provide training over the same systems. We like some features in this software and other features work better in the other system we use, but both work well at a reasonable cost price.

Pros

The service has its own tools that you can install on the technicians computer for quick and easy support requests which also doubles up as a contacts database and and an overview of all the machines you have available for unattended access. These can be grouped to make it easier for large companies.
The tools work well and most of the time the connection is very good.

There is also a Google chrome add in that allows you access to the same information if you need to jump onto a machine without the software installed.

There are a lot of addin for other software and helpdesk we use Freshdesk and can initiate a support call from there whilst logging a fault which is very handy.

Cons

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
It sometimes doesn't disconnect from the client and starts up again whilst in the middle of another session which can also be a bit annoying and the file transfer does not always work as the permission to send box gets hidden behind other windows.

Reasons for Switching to Zoho Assist

We had been using the other programs they offer including CRM, Email, online drive. The remote support system worked well alongside their other offerings.
Paul O.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

ZOHO Assist is going to be indispensable when it is perfect

Reviewed on 2021/09/14

Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous...

Having only used ZOHO Assist for about 6 months, it is good. It is better than the horrendous prices that you need to pay for TeamViewer, and it integrates better than AnyDesk.

Pros

I love that ZOHO Assist is part of the ZOHO One suite. This means that we can deploy the client to all of our support tickets. In this it integrates with the rest of ZOHO perfectly like ZOHO Desk and ZOHO CRM. It is really simple and allows us complete control over connections.

Cons

The recording of the remote support does not work as much as we try. The second when connecting to a server for a client, it seemed like a memory leak was increasing the resource usage after a couple of hours. This meant that we had to restart the server and use AnyDesk rather. Not a great testimonial, but this should be easily fixable.

Alternatives Considered

AnyDesk

Reasons for Choosing Zoho Assist

The pricing was the number 1 problem I had with TeamViewer. The 2nd was the fact that you are always worried about the computer you were connecting to and what version of TeamViewer they were running.

Switched From

TeamViewer

Reasons for Switching to Zoho Assist

The integration with the ZOHO One products was the main contributing factor.
Shaun D.
Overall rating
  • Industry: Automotive
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Extremely useful and easy to use

Reviewed on 2021/12/09

This is one of our strongest support enhancements in our portfolio. Naturally, with the exponential...

This is one of our strongest support enhancements in our portfolio. Naturally, with the exponential increase in remote work since 2020, this tool "paid for itself" within the first few months of use.
It is preferred over Teamviewer based on price and features. Same capabilities, better pricing, more integration with our other systems.

Pros

Zoho Assist integrates with our Zoho-powered ServiceDeskPlus. From our ticketing system, we can start remote support sessions affiliated with a specific ticket.

Cons

The SDP-integrated aspect doesn't seem to recognize our paid subscription, and sometimes limits features that would normally be available if the connection were started from the ZAssist desktop app.

Alternatives Considered

TeamViewer

Reasons for Choosing Zoho Assist

License expired. Teamviewer was too expensive.

Switched From

TeamViewer

Reasons for Switching to Zoho Assist

Teamviewer was too expensive.
Michael S.
Overall rating
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great Alternative to more expensive options

Reviewed on 2021/12/07

Pros

The fact that I could access 25 computers unattended. I have multiple clients 3 to 4 hours away from me, so this is a huge factor in my decisions making.

Cons

The mobile app from a cell phone can be difficult to maneuver, but it works. It can get frustrating when you can't select files and move them as needed, even though you should be able to.

Alternatives Considered

TeamViewer

Reasons for Choosing Zoho Assist

Price

Switched From

TeamViewer

Reasons for Switching to Zoho Assist

Price was the big factor, but unattended access made it more than worth while.
Showing 5 reviews of 549 Read all reviews

Zoho Assist FAQs

Below are some frequently asked questions for Zoho Assist.

Zoho Assist offers the following pricing plans:

Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Free Trial (15-days): Fully functional with all features of paid editions. Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing. Paid Editions: Remote Support Standard - starts at $12/month/technician (or) $120/year/technician. Professional - starts at $18/month/technician (or) $180/year/technician. Enterprise - starts at $28/month/technician (or) $288/year/technician. Unattended Access Standard - starts at $12/month/25 computers (or) $120/Year/25 computers Professional - starts at $18/month/25 computers (or) $180/Year/25 computers Volume discounts available.

Zoho Assist has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Zoho Assist supports the following languages:

Bulgarian, Chinese, Dutch, English, French, German, Japanese, Portuguese, Spanish, Swedish

Zoho Assist supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zoho Assist integrates with the following applications:

Freshdesk, Google Workspace, JIRA Service Management, Jira, ManageEngine ServiceDesk Plus, ServiceNow, Spiceworks, Zendesk, Zoho Desk, Zoho SalesIQ

Zoho Assist offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

See all software categories found for Zoho Assist.