Zoho Assist

Zoho Assist

Instant Remote Support. Unattended Remote Access.

4.5/5 (171 reviews)

Zoho Assist Overview

Access remote desktop of your customers or share your screen or manage unattended computers with Zoho Assist, your one-stop solution for remote support, screen sharing and remote access. Get started today with one of the industry's most secure, reliable and affordable software.

Zoho Assist requires no prior installation of any software and can be run entirely on browser. It's crafted for outsourced and MSP IT support, customer support, and IT help desks. It supports all major operating systems and works well with firewalls and proxies.

Pricing

Starting from
$10/month
Pricing options
Free Trial
Free
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 4 others, India, Latin America, United Kingdom, United States

Supported Languages

Chinese (Simplified), English, Japanese, Spanish

Zoho Assist Reviews

Overall rating
4.5/5
91% positive reviews
101
Excellent
54
Very good
14
Average
1
Poor
1
Terrible

Finally: Affordable, well-done remote access software

Used Monthly for 1-5 months
Reviewed on 4/2/2018
Review Source: Capterra

Pricing plan is perfect for me. Product works better than other remote support products I have used in the past, and Zoho has excellent customer service.

Pros

Years ago, I purchased the small business edition of Teamviewer when version 10 was released. But as any Teamviewer user knows, every time they come out with a new version, you deal with constant compatibility headaches. I found myself constantly uninstalling new versions and installing old versions so that my clients would remain compatible. Then one day a vendor had to connect to MY computer to offer remote support. He was using a newer version so I had to uninstall my old license just so I could temporarily install the newer version, so that he could connect. This back and forth is an unnecessary headache. Then Teamviewer switched to a subscription-only model with a pricing model that is out of my budget. While searching for an alternative I came across Zoho Assist. Zoho offers many products and they have a good reputation so I figured I would try it out. Within 7 days I made up my mind and purchased the full year. Zoho Assist is easy to set up, easy to use and has worked consistently for me. I had a small issue (more of a wish list request) during my trial. To my surprise, Zoho support replied back and within 2 days my issue was resolved. Now THAT is some great customer support! I'm hooked on Zoho Assist and would recommend it to anyone looking for a secure, affordable remote support solution.

Cons

A few (minor) things:

1. The pricing model is confusing to me. They have a 'Remote Support' plan and an 'Unattended Access' plan. Why can't I have both (like all of the other remote apps). I suppose I could just buy two subscriptions? When chatting with Zoho sales, they tell me unattended access is NOT included with remote support. But during my trial of Remote Support I noticed with the Remote Support plan I can enable remote access. It's confusing. I think Zoho should just combine both products and call it a day.

2. Occasionally the app logs me out and I have to generate a new two-factor authentication application password. It may be something I am doing by mistake but I haven't figured it out yet.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Zoho Assist - Essential Tool for Support Technician's Toolkit

Used Daily for 2+ years
Reviewed on 1/14/2019
Review Source: Capterra

Zoho Assist is a great way to provide remote technical support and one on one instruction/training with users. We've yet to find a Windows PC it doesn't work with and it doesn't seem to have any issues working through firewalls.

Overall a great timesaver that just works as it should.

Pros

- Zoho Assist runs in a browser - no extra software to deploy
- Simple invite process; difficult for users to get lost
- Gets through every firewall we've tried it on
- IM chat with user means easy to update with progress and ask questions during remote session
- Ability to deploy and configure unattended access sessions

Cons

- Not many customisation options when embedding support requests to a web page, but this is a minor issue
- The free version lacks a few features (like file transfers); get the paid version

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Super easy to use and to implement to a customer for helping them our remotely.

Used Daily for 2+ years
Reviewed on 4/17/2018
Review Source: Capterra

Pros

I think Zoho hands down is doing everything right when it comes to providing software to assist customers of their to assist their customers. Zoho Assist provides that extra layer of support and reassurance that any issue will hopefully be resolved right at that moment. This allows customer to have and experience that feeling that they are being well taken care of.

Cons

Only con is Zoho support team. I have had a few help me resolve some implementation issues and it took longer than it should have to be honest. I can say that I have seen an increase of time to resolution and that makes me feel like Zoho has also noticed this issue and is working to improve. Keep up the good work!!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

Just about the worst support software I have ever had the misfortune of using

Used Daily for 2+ years
Reviewed on 7/26/2016
Review Source

Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.

Pros

Inexpensive, Reasonable Customer support
Attended system is okay

Cons

Keyboard on iPad pro does not work (on screen keyboard does)
Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.
Desktop app require frequent restarting.
Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work).
Unattended component is diabolical

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

1.0/10

Currently the best bang for buck remote software out there!

Used Daily for 6-12 months
Reviewed on 4/24/2018
Review Source: Capterra

For the price you cannot beat it. AND, it does absolutely everything I need it to do for my customers when remote support is needed. I usually make one house call to the business (if that) to install the client software and then I have a loyal customer from there on out... Plus, I can fix customer problems so much faster from the office, home, or even on the road... Highly recommended!

Pros

Price is great, features are excellent for - Windows, Mac, Android & ios. Constantly adding new features. Built in functionality with other zoho software is great if you use it. Seriously, a hidden gem in the remote support IT world. I use it for every Business IT customer I have and odd jobs for residential. The unattended support is just as good as any of the others and waaaaay cheaper!

Cons

Really, I have no cons to list. I haven't run into a thing I can't do. Even things like, mass network deployment, multi moniters, Wake on LAN, etc... It does it all.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Zoho Assist Pricing

Starting from
$10/month
Pricing options
Free Trial
Free
Subscription
Value for money

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $10/month/technician (or) $100/year/technician.
Professional - starts at $15/month/technician (or) $150/year/technician.

Unattended Access

Standard - starts at $10/month/25 computers.

Volume discounts available.

Zoho Assist Features

  • API
  • Chat
  • Customizable Branding
  • Instant Messaging

  • Activity Dashboard
  • Automatic Notifications
  • CRM Integration
  • Contact History
  • Email Integration
  • Knowledge Base
  • Monitoring
  • Multi-Channel Communication
  • Prioritizing
  • Real Time Monitoring
  • Reporting & Statistics
  • Social Media Integration
  • Surveys & Feedback
  • Third Party Integration
  • Ticket Management
  • Workflow Management

Additional information for Zoho Assist

Key features of Zoho Assist

  • Advanced Reports
  • Clipboard Sharing
  • Computer Grouping
  • Custom Email Templates
  • Customer widget
  • Deployment
  • Desktop plugin
  • File Transfer
  • Group Permissions
  • Import Google Contacts
  • Instant Chat
  • Multi-Monitor Support
  • Organization Roles
  • Reboot and Reconnect
  • Rebranding
  • Scheduling Sessions
  • Send Ctrl+Alt+Del
  • Session Confirmation
  • Session Notes
  • Session Transfer
  • Support from Mobile Apps (iOS, Android)
  • Support to Mobile Apps (iOS, Android)
  • Supports all operating systems
  • Two-way screen sharing
  • UAC Compatible
  • User Management
  • Wake on LAN
  • Zendesk Integration
  • Zoho Desk Integration

Benefits

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Zoho Assist FAQs

Below are some frequently asked questions for Zoho Assist.

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist offers the following pricing plans:

Starting from: $10/month

Pricing model: Free, Subscription

Free Trial: Available

Free Trial (15-days): Fully functional with all features of paid editions.

Free Edition: Come with 1 Remote Support Technician license and 5 Unattended Computers. Remote control, chat, UAC compatibility and supports clipboard sharing.

Paid Editions:

Remote Support

Standard - starts at $10/month/technician (or) $100/year/technician.
Professional - starts at $15/month/technician (or) $150/year/technician.

Unattended Access

Standard - starts at $10/month/25 computers.

Volume discounts available.

Q. What are the main features of Zoho Assist?

Zoho Assist offers the following features:

  • Advanced Reports
  • Clipboard Sharing
  • Computer Grouping
  • Custom Email Templates
  • Customer widget
  • Deployment
  • Desktop plugin
  • File Transfer
  • Group Permissions
  • Import Google Contacts
  • Instant Chat
  • Multi-Monitor Support
  • Organization Roles
  • Reboot and Reconnect
  • Rebranding
  • Scheduling Sessions
  • Send Ctrl+Alt+Del
  • Session Confirmation
  • Session Notes
  • Session Transfer
  • Support from Mobile Apps (iOS, Android)
  • Support to Mobile Apps (iOS, Android)
  • Supports all operating systems
  • Two-way screen sharing
  • UAC Compatible
  • User Management
  • Wake on LAN
  • Zendesk Integration
  • Zoho Desk Integration

Q. Who are the typical users of Zoho Assist?

Zoho Assist has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Zoho Assist support?

Zoho Assist supports the following languages:

Chinese (Simplified), English, Japanese, Spanish

Q. What type of pricing plans does Zoho Assist offer?

Zoho Assist has the following pricing plans:

Free, Subscription

Q. Does Zoho Assist support mobile devices?

Zoho Assist supports the following devices:

Android, iPhone, iPad

Q. What other apps does Zoho Assist integrate with?

Zoho Assist integrates with the following applications:

Freshdesk, JIRA Software, ManageEngine ServiceDesk Plus, ServiceNow, Zendesk, Zendesk, Zoho CRM, Zoho Desk, Zoho Desk, Zoho Projects

Q. What level of support does Zoho Assist offer?

Zoho Assist offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support