Brightpearl

Brightpearl

The retail operations platform for brands and retailers

4.3/5 (120 reviews)

Brightpearl Overview

Brightpearl is a Retail Operations Platform. Tightly integrated to all of your sales channels, Brightpearl connects your sales orders, fulfillment, inventory management, accounting, reporting and planning, warehouse management, replenishment and more. Designed specifically for retail business models, Brightpearl is built to reliably handle peak trading, integrates with the full retail tech ecosystem, is omnichannel-native, is the system of record for key trading data, provides real-time trading insights and is automated so you can stay in control and manage by exception.

What makes Brightpearl different:

Software and Service. Service is an integral part of our offer. Our retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.

Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and our integrations and ecosystem are 100% retail.

Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. We stand by our numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Canada, Europe, United Kingdom, United States

Supported Languages

English

Brightpearl Reviews

Overall rating
4.3/5
92% positive reviews
63
Excellent
47
Very good
5
Average
2
Poor
3
Terrible
Stuart K.

Manages the core of our business, finances and products.

Used Daily for 2+ years
Reviewed on 2017/02/08
Review Source: Capterra

We have been using brightpearl for several years now and the core function of the system has been to centralise around the accounts and stock management for our business. This means it's super easy to keep control of the business critical systems. The system has grown and expanded and as a small business I don't need a lot of this but it's there incase.

The most important thing we have found is the super easy simple Brightpearl POS solution that is sharing the same core data for products/customers/payments as our website and accounts in real time so if the last item sells online then we don't over sell this in store at the weekend. We have two small showrooms and can have two separate pos channels that make it easy to deal with customers in store and telephone orders in the main program. Push sales from POS to backend and vice versa. It makes us more efficient and look more professional in store and on the phone.

Even as a small business we have constantly changing stock and a large number of products (over 11,000) so need control of those as simply as possible. Brightpearl has done that for us along with accounts functionality.

I hope as brightpearl expands it can keep true to it's roots of supporting small businesses with a system that would normally only be available to big business with big budgets. The core simple EPOS is just perfect for us with multichannel order routes to the dispatch desk.

Pros

the simple EPOS systems linked into the core of the system in real time. You have to do things by the book and can't cut corners in processes.

Cons

Sometimes you have to do things by the book and can't cut corners in processes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Emma O.

Brightpearl Review

Used Daily for 2+ years
Reviewed on 2016/11/25
Review Source: Capterra

As a business, we have been using Brightpearl for a few years now and have had an incredibly positive experience. On the customer service level - both in person and online - we have had an incredibly effective and personable response rate, especially of recent, which has made our usage a whole lot easier. We have therefore learnt a lot more about our business and its direct Brightpearl relationship, giving us more insight into weaknesses, improvements and areas of strength. High praise to the financial side of Brightpearl as this is easy to use and navigate. We are looking forward to our close working relationship in the future as we are expanding our business and therefore constantly looking to refining our Brightpearl usage.

Pros

Effective software, enabling access of the entire company to view and work as a team to work as a chain from start to finish in different parts of the UK in order to complete the entire part of the supply chain. Therefore leading to effective business management.

Cons

Uninformed from the beginning about certain aspects (not down to Brightpearl directly) and therefore the small team need enlightening and training regarding certain elements that can be so easily taught and answers. Because Brightpearl can do so much, there is just so much to learn that perhaps we are not taking advantage of as a business.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Loreto M.

Brightpearl is a big help!

Used Daily for 6-12 months
Reviewed on 2018/02/08
Review Source: SoftwareAdvice

Pros

What I like about this software is that it has centralized system, we do not need to log in into several accounts with our partners' channels. This system is more efficient compared to others because it requires less operation from the ordering of goods to supplier up to the delivery to the stores. Our items reach the stores with less lead time. It will really help to reduce/eliminate stock outs and opportunity loss.

Cons

One thing which I think this system needs to improve is about the report/data it generates. We, as an Inventory Analyst, we rely so much to the data that the system is giving us, for us to do our function and data analysis.

Response from Tom

Hi Loreto,

Firstly, thank you for taking the time to review us. Direct, honest feedback is very important to us. I'm really pleased that you find Brightpearl to be a big help and you like the centralised approach. Having everything under one roof is core to what we do and will keep doing. I'm also really pleased to hear that it's helped with reducing your lead times - our automation was built to do that and it's great to hear individual cases when that fruit comes to bear. Thank you for your feedback on our reporting. It's been a point of focus for us and I'm pleased to say that we've improved the capabilities of several of our report in our suite and will continue to do so. To catch up with our latest improvements, be sure to stay tuned to our release notes: https://help.brightpearl.com/hc/en-us/categories/201499746-Release-Notes-Notifications.

Thank you again,
Tom
Brightpearl

Rating breakdown

Ease of Use

Likelihood to recommend

8.0/10
Bryan B.

All in One Ecommerce Software

Reviewed on 2015/08/18
Review Source: GetApp

All in one eCommerce solution, helped us consolidate 4 software programs into 1 integrated app. Great for small to medium size ecom companies and those wishing to grow rapidly by automating routine processes and tasks. Saves us hours each day with automation and syncing of orders and inventory to multiple channels.

Pros

Multi-Channel inventory sync, accounting is integrated with the order fulfillment, CRM, and most of the functions you need to run a growing eCommerce business. They issue updates, bug fixes, and new features every few weeks. The software has come leaps and bounds forward in the past 2 years to become more stable, less buggy, with better automation and features. Nice to have all business functions located in 1 software rather than 5 different systems that constantly need synced and updated. Cloud based so you can work anywhere.

Cons

As a US retailer there are a few UK oddities in the software but these are quickly being updated and changed to fit the US market. Customer support has also been improving since we started, but could be quicker to fix problems/ issue updates at times. They don't seem to understand at times that when something is broken, we can not run our business at all till it gets fixed. Some additional features and add-ons are not included in the base price of the software. They would be nice to have available but the price could get very expensive quickly and be out of budget for a small business. Would also like to see a quick way to back-up 'all' the data from the cloud locally in case of emergency or we needed it for another process. You can export data files and reports currently, but not the entire database at once.

Rating breakdown

Value for Money
Customer Support

Andre V.

Brightpearl - saving time with integrated technology.

Reviewed on 2015/08/10
Review Source: SoftwareAdvice

Pros

Brightpearl have an active online presence, their help documents are constantly revised, revisited and updated, and their online community is second to none. In addition to this, being part of their "Gold Support" program allows us virtually immediate access to help should we encounter a problem.

Cons

For me the logical functioning of the product, and its integration possibilities [many of which are included "out-the-box"]. When we converted to Brightpearl 12 months ago I was incredibly sceptical and concerned about the steep learning curve of getting myself and my staff up to speed with the functions and features of the program. Knowing the "day-to-day" functions of a program are one thing, but with a piece of software like this you really want to know it in depth to ensure that you are getting the most out of its functionality and capability. With the help of their staff and the logical layout and functioning of the software we were quickly able to leverage its features, and day by day we learn more and more that ensures we are using it to its full potential. Its this logical method that makes the software so powerful, and the fact that the support staff are engaged and able to assist backs this up superbly.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10

Brightpearl Pricing

Starting from
N/A
Pricing options
Free Trial
Subscription
Value for money

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Brightpearl Features

  • API
  • Audit Trail
  • Auditing
  • Customizable Reporting
  • Data Import/Export
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Real Time Data
  • Real Time Reporting
  • Third Party Integration
  • Workflow Management

  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Document Storage
  • Monitoring
  • Reporting & Statistics

Additional information for Brightpearl

Key features of Brightpearl

  • 360 degree visibility of your supply chain
  • Automated real-time accounting
  • CRM
  • Developer API for third-party integration
  • Drop shipping
  • Efficient pick, pack, ship process
  • Full audit trail on contact records
  • Inventory management
  • Low stock alerts
  • Multi-Channel Inventory Management
  • Multiple warehouses / multiple locations
  • Order management
  • POS
  • Paypal, Sage Pay and online payments integration
  • Quoting and invoicing
  • Real-time reports
  • Shipping management
  • Supply Management
  • availability

Benefits

Great retail operations is repeatable activity, done well. With Brightpearl you automate the ordinary, essential processes for efficiency, and you capture and act on the exceptions that really impact your business, whether problems to fix or opportunities for growth.

Grow efficiently: Automate operations to reduce costs in the back office, and spend the time and money on areas that drive growth - new customers, channels, products, partners and markets.

Delight customers: Operations dictates the customer experience - perfect orders, deliveries, customer service and returns drastically increase the chances of repeat purchases, leading to profitable customers and higher customer lifetime value.

GetApp Analysis

Brightpearl is a multichannel retail management software that covers orders, inventory, accounting, customer data, purchasing, shipping, and reporting in a single cloud-based platform. It provides staff and management comprehensive visibility into vital business information to effectively and efficiently accomplish their tasks, accelerating profitability and growth in the process. Real-time reports include cash flow, inventory, customer purchasing behavior, profitability by channel and SKU, among others.

Instead of managing sales from every channel your business is tapping into (e.g., online shop, retail outlet, eBay, Amazon, and others), manually updating inventory information for every item you sell and purchase, hence, the possibility of human error, transferring sales and accounts payable data into your accounting system, analyzing the speed at which you sell items, and other related activities that usually require their own spreadsheets, with Brightpearl, all purchase, sales, supplier and customer information are kept in a single data depository, allowing you comprehensive at-a-glance insight into the health of your retail business through real-time reporting.

Some of Brightpearl’s core features include order management, inventory management, shipping management, online payments integration and automated real-time accounting.

Brightpearl's support system includes articles and videos, forums and webinars, email, Facebook and Twitter, phone support during business hours, and 24/7 support via helpdesk.

What is Brightpearl?

Brightpearl is a commerce acceleration platform that simplifies the retail lifecycle in one integrated web-based solution, beginning with orders all the way to customer management and growing the business. Because it’s an all-in-one retail system, it saves retailers valuable time and energy normally spent on double entries, numbers consolidation, and other procedures that need to be redone because of things here and there that slip through the cracks. This then lets them focus more on the value-adding aspects of their businesses, such as furthering their customer service initiatives.

Brightpearl takes the edge off tedious order, inventory, shipping, purchasing and accounting information management across multiple retail channels and locations by bringing relevant information together in a centralized back-office hub. With its built-in accounting system, transactions are automatically entered into accounts, and real-time reports are generated with just a few clicks. Cloud-based, it can be accessed anywhere, anytime and across multiple devices.

Brightpearl integrates with various e-commerce platforms like Shopify for more seamless data utilization and better customer experience.

Brightpearl Main Features

Order Management

Whenever a customer places an order, a series of events is triggered. While they can also be manually created, with Brightpearl’s ready-made integrations with e-commerce portals like Magento and Shopify, orders can be automatically downloaded. Inventory levels are subsequently decreased, not just on the channel the order is made, but all other sales channels as well, eliminating the possibility of selling the same item twice and dealing with problems later.

Brightpearl’s order management system not only ensures data accuracy and consistency, it also allows retailers to systematize their order fulfillment strategies and optimize stock levels through filters such as shipping method, order date, sales channel, and others. This way, retailers are immediately aware what products/brands are better suited for what channels, and what improvement initiatives can be rolled out to increase sales and improve customer satisfaction.

With Brightpearl's order management system, everything you need is in one place - order, customer and inventory information.

Inventory Management

Inventory replenishment with Brightpearl starts with just a few clicks. An email is sent to the supplier, and once delivered, the purchase order is marked as received and inventory levels in the sales channels are automatically increased. Because information is centralized, it’s easy to spot which entity you owe money to and how much, including the date the amount is due.

Brightpearl simplifies the usually complex inventory management processes required of a growing business. Aside from automatically increasing or decreasing inventory levels in your various sales channels, depending on whether items have been received from a supplier or sold to a customer, you are afforded the ability to generate cash flow reports and comprehensive inventory audit trails in real time.

Aside from allowing retailers to easily update inventory particulars, Brightpearl automates multichannel inventory management so you don't sell the same item twice.

Shipping Management

Order information, which includes shipping address and location, are automatically downloaded to your warehouses, empowering retailers to accurately and speedily deliver orders to customers. When an order is drop-shipped from a supplier or fulfilled via your own warehouse, tracking references are emailed to customers using pre-built email templates and transmitted back to your sales channels. Once shipped, the cost of inventory is entered into Brightpearl’s accounting system, giving you an instantaneous view of the profit amount you’ve made.

The shipping management software affords you full control over what and how you ship – partial order fulfillment versus drop-shipping, and order prioritization based on shipping method, order date or customer. For more automation and customization, Brightpearl integrates with e-commerce shipping fulfillment platforms like Shipworks, [Shipstation] (http://www.getapp.com/shipstation-application) and [Metapack] (http://www.getapp.com/metapack-application).

Brightpearl integrates with ShipStation, a cloud-based shipping management tool with ties with leading carriers like UPS, FedEx, USPS and Amazon FBA.

Online Payments Integration

To further simplify the customer purchasing experience, Brightpearl can be integrated with payment gateways such as PayPal and SagePay. PayPal links with Brightpearl in two ways: as a payment method and to download transactions. When payment processing with PayPal is set up, customers can opt to pay through PayPal via your website. Brightpearl automatically records all PayPal payments received online. Transaction details can then be viewed via the PayPal log and synchronized with Brightpearl using the PayPal transaction download integration feature.

SagePay, on the other hand, can be used to make online payments via the Brightpearl site (SagePay form) or through back-office payments (SagePay direct), also known as Mail Order/Telephone Order or MOTO. This means that customers can make payments over the phone, for one. For Magento users, SagePay payment setup is done in Magento.

Brightpearl readily integrates with PayPal for a seamless customer experience and faster, easier accounting.

Automated Real-Time Accounting

Brightpearl includes a full accounting system that allows users to keep track of the items they’re selling day to day, which channels are making money, which items are selling well, and such. Profits can be analyzed by channel, customer or SKU, empowering retailers to invest their money intelligently on better-performing products and channels.

The system provides in-depth and up-to-date reports that your accountant can also access to make updates and adjustments. Data can be exported as CSV, and Brightpearl’s support team provides 24/7 email support, documentations, a video library, and launch and acceleration services to help you and your staff with the training you’ll need to get started.

Brightpearl's built-in accounting system gives retailers real-time insight into the financial health of their business.

Brightpearl Integrations

Brightpearl readily integrates with 47 apps that include [eBay] (http://www.getapp.com/blog/ebay-management-software/), [Magento] (http://www.getapp.com/magento-application-1), Amazon, Brightpearl POS, [Shopify] (http://www.getapp.com/shopify-application), [Bigcommerce] (http://www.getapp.com/bigcommerce-application), Authorize.net, UK Mail, [Square] (http://www.getapp.com/square-application), and [PayPal] (http://www.getapp.com/paypal-application).

Brightpearl Pricing

Contact Brightpearl directly for pricing information.

Brightpearl Bottom Line

  • Cloud-based commerce acceleration platform that manages inventory, accounting, orders, CRM, purchasing, shipping and suppliers in one place
  • When orders are received, inventory levels across all channels are automatically updated to prevent selling the same items more than once
  • Real-time accounting capability gives business owners immediate insight into the financial health of their businesses, as opposed to weeks or months of waiting before comprehensive reports are generated
  • Has ready-made integrations with popular e-commerce applications like PayPal, Square, Magento, Shopify, Bigcommerce, eBay, Woo Commerce, and others
  • Supports offline/offsite browsing of purchases, orders and contacts on an Android phone or tablet

Brightpearl FAQs

Below are some frequently asked questions for Brightpearl.

Q. What type of pricing plans does Brightpearl offer?

Brightpearl offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Q. What are the main features of Brightpearl?

Brightpearl offers the following features:

  • 360 degree visibility of your supply chain
  • Automated real-time accounting
  • CRM
  • Developer API for third-party integration
  • Drop shipping
  • Efficient pick, pack, ship process
  • Full audit trail on contact records
  • Inventory management
  • Low stock alerts
  • Multi-Channel Inventory Management
  • Multiple warehouses / multiple locations
  • Order management
  • POS
  • Paypal, Sage Pay and online payments integration
  • Quoting and invoicing
  • Real-time reports
  • Shipping management
  • Supply Management
  • availability

Q. Who are the typical users of Brightpearl?

Brightpearl has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Brightpearl support?

Brightpearl supports the following languages:

English

Q. What type of pricing plans does Brightpearl offer?

Brightpearl has the following pricing plans:

Subscription

Q. Does Brightpearl support mobile devices?

Brightpearl supports the following devices:

iPad

Q. What other apps does Brightpearl integrate with?

Brightpearl integrates with the following applications:

3PL Warehouse Manager, Bitium, Clear Spider, Mailchimp, Parcelhub Shipping, ShipStation, Shipwire, SkuBrain, Zoey, ekmPowershop

Q. What level of support does Brightpearl offer?

Brightpearl offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials