About FogBugz

FogBugz makes it simple to track your projects. It focuses your team on what needs to be done, and brings schedules back into reality. Capture your tasks, features, and customer requests in a central location, bringing clarity to your development effort.

Software developers need time to work on our code without distractions and interruptions, and once we’re done, we need to know what’s next on the list. It’s pretty straight forward when you’re working independently or on a small team, but as team size increases the ideas of being productive and organized start to be at odds with each other.

At core, we think of software support as post-release software design. The job of the original designer is to imagine how a hoard of different people will respond to a product. Support's job is to allow product development to hear the actual response without being overwhelmed.

Devices

Business size

S M L

Features

Total features of FogBugz: 6

  • Audit Trail
  • Backlog Management
  • Projections
  • Task Management
  • Ticket Management
  • Workflow Management

Alternatives

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ClickUp

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Reviews

Overall rating

4,3 /5
(21)
Value for Money
4,2/5
Features
4,3/5
Ease of Use
4,3/5
Customer Support
4,2/5

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Showing 5 reviews of 21
Arthur T.
Overall rating
  • Industry: Civil Engineering
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

FogBugz is great tracking software

Reviewed on 2018/01/09

Really great issue tracking software

Really great issue tracking software

Pros

Simple to use and great for tracking bugs and issues. Most systems seem to be over complicated and do way to much. This focuses on the core of what is needed and doesn't get in the way.

Cons

Really not much of a con but it does have some features that are nice for larger teams but not needed for smaller. Not really a problem though.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Tracking, logging and updating development issues with ease

Reviewed on 2017/12/21

Pros

Customisable so you can add you own fields and track in a way suited to your processes.
Searching is very flexible, each field can be searched against.
Fix dates and versions allow you see easily when an issue was resolved. (assuming the Devs correctly filled it in).
You can link cases together so if there is connection you can see the related cases in a panel at the side. You can make parent and child cases so if you can feature that can be broken into lots of sub tasks or features this is then easy to see.
You can set yourself to be email updated on case changes and updates.
Hosted service , so no updates to apply, servers to upgrade and maintain.

Cons

Searches can be save but your 'default' preference cannot be. e..g if you usually only want to find bugs not search through features this has to be selected everytime.
Recent updates have made the screen a bit cluttered compared to the previews views, although this could be due to not being used to the layout compared to previous versions.

Verified Reviewer
Overall rating
  • Industry: Consumer Electronics
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Unorthodox Use Proved to be a Challenge

Reviewed on 2018/08/20

Pros

As a previous company we used this software as a suto-CRM type of system for project management / customer service. We would create unique support email addresses for each of our clients and they would email that address to create new cases within their own project. It was handy that things were able to consolidated to each project. It was nice to be able to make notes and send emails directly from cases.

Cons

This was not the easiest software to use and navigate. I was a fair tech savvy person and it took me some time to get use to it. As a manager it was a challenge to teach my team how to use the system. Granted we used it in a method not what it is designed for, but it still had a cumbersome navigation system. Unless you are comfortable working and designing filters you will have a learning curve regardless of how savvy you are.

Becky jewell L.
Overall rating
  • Industry: Internet
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent for tracking projects and bugs

Reviewed on 2018/05/20

Saves time and is simple - great web based bug/project tracking software for a midsized team. I...

Saves time and is simple - great web based bug/project tracking software for a midsized team. I don't have to worry about Fogbugz moving features around. Customer support is good.

Pros

I like the case, task, and subtasking abilities and how Fogbugz displays these in list form. Fogbugz has always been more list-based than panel-based(like Jira) which I think works when you have a huge amount of tasks or a very large team. When running a team of about 5 people I can see each person's name and a list of which tasks/bugs each person is working on.

It's also easy to add custom fields and set up workflows with the custom fields.

Cons

Fogbugz has looked the same for years, which is good for people who have used it for a long time, but it is hard to get new users/employees excited about using Fogbugz or to really believe in its modern capabilities. It's simple though

Margaret R.
Overall rating
  • Industry: Oil & Energy
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Wouldn't want to live without it.

Reviewed on 2016/12/27

We've been using FogBugz for issue tracking through 8 releases of our engineering software with a...

We've been using FogBugz for issue tracking through 8 releases of our engineering software with a team spread over 3 continents. Anyone can open an issue, including virtual users per email. From there we have a modified Kanban setup that tracks the issue from backlog to current release MustDo, WIP, InQA, Done, assigning it along the way to the various players. Anyone can add notes, thoughts, suggestions at any stage and there is time-tracking, which, combined with the excellent searching and viewing features, allow us to report hours spent per task or project area, numbers of opened, resolved, closed issues per person, etc. A couple of times we have needed technical support and FogCreek was there immediately. We have evaluated other options once or twice but have not found anything tempting. Costs a bit but worth the money.

Showing 5 reviews of 21 Read all reviews

FogBugz FAQs

Below are some frequently asked questions for FogBugz.

FogBugz offers the following pricing plans:

  • Starting from: US$15,00
  • Free Trial: Available

We do not have any information about FogBugz features

FogBugz has the following typical customers:

2-10, 11-50, 51-200, 501-1 000, 1 001+

We do not have any information about what languages FogBugz supports

FogBugz supports the following devices:

We do not have any information about what integrations FogBugz has

We do not have any information about what support options FogBugz has

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