About Jira

With Jira, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, Jira has you covered. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use Jira to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. Jira makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. Jira has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose Jira to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to Jira– with the Jira Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With Jira, you'll always know what's going on.

Collect, service, and report: With Jira Service Desk, the Jira platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. Jira Agile adds agile project management to the power of JIRA.

Pricing starting from:

US$7,75/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Jira

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. Jira and Jira Agile scale Agile across your organization. Jira also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With Jira's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of Jira. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use Jira's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of Jira and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from Jira with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Austria, Belgium, Brazil, Canada and 25 others

    Supported Languages

    Czech, Danish, English, French, German and 7 others

    Pricing starting from:

    US$7,75/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Jira Software - Jira Software Scrum template
    Jira Software - Jira Software Kanban template
    Jira Software - Jira Software DevOps template
    Jira Software - Jira Software bug tracking template
    Jira Software - Jira Software Scrum boards
    Jira Software - Jira Software roadmap
    Jira Software - Jira Software reports and isnights
    Jira Software - Jira Software repository view
    Jira Software - Jira Software developer status
    Jira Software - Jira Software deployments
    Jira Software - Jira mobile application
    Jira Software - Jira iOS roadmap
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    Jira video
    Jira Software - Jira Software Scrum template
    Jira Software - Jira Software Kanban template
    Jira Software - Jira Software DevOps template
    Jira Software - Jira Software bug tracking template
    Jira Software - Jira Software Scrum boards
    Jira Software - Jira Software roadmap
    Jira Software - Jira Software reports and isnights
    Jira Software - Jira Software repository view
    Jira Software - Jira Software developer status
    Jira Software - Jira Software deployments
    Jira Software - Jira mobile application
    Jira Software - Jira iOS roadmap

    Features

    Total features of Jira: 160

    • @mentions
    • API
    • Access Controls/Permissions
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Agile Methodologies
    • Alerts/Notifications
    • Application Management
    • Approval Process Control
    • Approval Workflow
    • Assignment Management
    • Audit Trail
    • Backlog Management
    • Bar Chart
    • Budgeting/Forecasting
    • Bug Tracking
    • Bug/Issue Capture
    • Build Log
    • Business Process Automation
    • Calendar Management
    • Campaign Management
    • Capacity Management
    • Change Management
    • Charting
    • Cloud Computing
    • Collaboration Tools
    • Color Codes/Icons
    • Commenting/Notes
    • Communication Management
    • Compatibility Testing
    • Compliance Management
    • Compliance Tracking
    • Configurable Workflow
    • Configuration Management
    • Continuous Delivery
    • Create Subtasks
    • Customizable Dashboard
    • Customizable Reports
    • Dashboard
    • Data Connectors
    • Data Import/Export
    • Data Modeling
    • Data Visualization
    • Debugging
    • Deployment Management
    • Document Management
    • Drag & Drop
    • Due Date Tracking
    • Employee Database
    • Employee Management
    • Employee Scheduling
    • File Sharing
    • For Developers
    • For IT Project Management
    • Forecasting
    • Forms Automation
    • Forms Management
    • Gantt/Timeline View
    • Goal Management
    • Goal Setting/Tracking
    • Graphical User Interface
    • Idea Management
    • Integrated Development Environment
    • Inventory Management
    • Issue Management
    • Issue Scheduling
    • Issue Tracking
    • Iteration Management
    • Kanban Board
    • Log Collection
    • Marketing Automation
    • Marketing Calendar
    • Media Planning
    • Milestone Tracking
    • Mobile Access
    • Mobile Development
    • Monitoring
    • Multi-Channel Marketing
    • Multiple Projects
    • Online Time Clock
    • Percent-Complete Tracking
    • Planning Tools
    • Portfolio Management
    • Predictive Analytics
    • Prioritization
    • Private Dashboards
    • Process Change Tracking
    • Process Modeling & Designing
    • Product Data Management
    • Product Lifecycle Management
    • Product Roadmapping
    • Productivity Tools
    • Progress Tracking
    • Project Management
    • Project Planning
    • Project Planning/Scheduling
    • Project Scheduling
    • Project Time Tracking
    • Project Tracking
    • Project Workflow
    • Projections
    • Public Dashboards
    • Purchasing & Receiving
    • Quality Assurance
    • Real Time Analytics
    • Real Time Notifications
    • Real Time Reporting
    • Real-Time Chat
    • Recurring Issues
    • Recurring Tasks
    • Release Management
    • Release Planning
    • Reporting & Statistics
    • Reporting/Analytics
    • Reporting/Project Tracking
    • Requirements Review
    • Resource Management
    • Resource Scheduling
    • Risk Management
    • Roadmapping
    • Rules-Based Workflow
    • Search/Filter
    • Single Page View
    • Software Development
    • Source Control
    • Spend Management
    • Sprint Planning
    • Stakeholder Defined Attributes
    • Status Tracking
    • Supports Scrum
    • Surveys & Feedback
    • Tagging
    • Task Editing/Updating
    • Task Management
    • Task Progress Tracking
    • Task Scheduling
    • Task Tagging
    • Team Management
    • Third Party Integrations
    • Ticket Management
    • Time & Expense Tracking
    • Time Tracking
    • Timeline Management
    • Timesheet Management
    • Traceability
    • Traditional Methodologies
    • Training Management
    • Transcripts/Chat History
    • Utilization Reporting
    • Vacation/Leave Tracking
    • Vendor Management
    • Version Control
    • Visual Workflow Management
    • Visualization
    • Web App Development
    • Web/Mobile App Development
    • Widgets
    • Workflow Configuration
    • Workflow Management

    Alternatives

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    monday.com

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    Reviews

    Overall rating

    4,4 /5
    (13 934)
    Value for Money
    4,3/5
    Features
    4,4/5
    Ease of Use
    4,0/5
    Customer Support
    4,2/5

    Already have Jira?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 13 934
    Luke
    Luke
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Best and most true to tradition agile project/product management tool around

    Reviewed on 2020/11/09

    I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's...

    I have a (probably unhealthy) love for Jira and would need a lot of convincing to switch. It's interface is genuinely enjoyable to use and it aligns perfectly with agile product management methodologies, natively and in conjunction with its plethora of add-ons.

    Pros

    Jira is an immensely powerful issue management tool. It's JQL language provides ultimate flexibility to satisfy the needs of all roles on a product/project team. It's easy to use (if agile concepts are familiar to you and semi-intuitive if they're not), easy to deploy (especially if you're using Jira Cloud) and easy to integrate with.

    Cons

    The pricing model for add-ons. You could have a 100 users registered to your Jira instance, have an add-on that is used by a small handful of power users, and still be paying a license fee for all 100 users. Very annoying!

    Alternatives Considered

    Trello, monday.com and Asana

    Reasons for Choosing Jira

    Basecamp was rudimentary and unable to effectively visualise our cross-company/cross-team workload.

    Switched From

    Basecamp

    Reasons for Switching to Jira

    Jira was the most aligned with our internal development workflows and flexible enough to work for both technical and non-technical users.
    Enrique
    Enrique
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Likelihood to recommend 8.0 /10

    There are many programs to manage projects and teams, but they are not Jira

    Reviewed on 2022/10/27

    As I already mentioned in the example of use in the Pros section, from the simplest project (a...

    As I already mentioned in the example of use in the Pros section, from the simplest project (a shopping list), to the most complex, the integration of several work teams from different areas and several very diverse projects, You need software that makes work, communication and organization easier.Jira offers us that, simplifying the management, planning and management of issues, without Jira, order becomes chaos.

    Pros

    I will give an example of how I used it on one occasion and the advantages of having had this software.I was hired by a digital marketing company to improve proprietary applications, internal APIs, creation and migration of landing pages made in WP for our clients, migration of PHP applications to Python, server management, diversity of containers... The DevOps who was doing all that work left the company.An external audit was hired that provided workers spread all over the world, Spain, India, Latam...So we find ourselves with a lot of work, from very different areas, work environments and projects of all kinds and just one person to manage everything.With Jira we all worked under the same environment to organize tasks, but above all incidents and bugs, and with the need to manage the priorities of each new element that entered our work boards.At a glance, I could assign tasks, review code, refactor or modify it, and upload it to the test servers. Review the tickets, with screenshots of the errors or the new results that should be obtained. Keep in touch with everyone from one place and also receive all feedback in Jira.It was months of hard work, without Jira it would have been impossible to manage it.

    Cons

    Despite having Jira with everything necessary for software development, sometimes it becomes more complex and less visual than if we accompany it with some extras, also from Atlassian. So it is easier for some boards or planning to use Trello, GitHub or Bitbucket for continuous integration, Sourcetree to make the different branches and versions more visual, Composer for team collaboration...

    Alternatives Considered

    Trello

    Reasons for Choosing Jira

    It is expensive to maintain and you never get the ease of use and tools of software of this quality.

    Reasons for Switching to Jira

    It is more complete for incident management, priorities integrates better with other solutions
    Michael
    Michael
    Overall rating
    • Industry: Financial Services
    • Company size: 51–200 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 5.0 /10

    JIRA - The monolith everyone uses

    Reviewed on 2018/11/15

    We use JIRA to plan monolithic projects across our organization and communicate with teams in...

    We use JIRA to plan monolithic projects across our organization and communicate with teams in multiple time zones and regions. We have a tier 1 tool plugin that allows our tier 1 support to escalate tickets for tier 2 and that is where we perform our work. I work indirectly with our JIRA administrator and project managers to support them while they support the JIRA platform for our organization. I have worked with JIRA in numerous organizations and while I've given it a mediocre score overall, it is a useful and irreplaceable tool overall.

    Pros

    JIRA is an industry standard tool, due to this it's very well known and a colloquial metaphor for "tickets" in and of itself. JIRA is able to handle monolithic projects and the many related projects with regard to them.
    JIRA is very good at allowing and automatically building self-referencing tickets within it's comments and ticket parts, if you put a ticket title into a ticket it will automatically reference the actual ticket with a link. It is also very good at adding to existing tickets with related tasks, sub-tasks, and prioritization. JIRA also is considered in almost every third party tool with a massive volume of software that offers "JIRA plugins" considering it's high stature with the IT community.

    Cons

    JIRA is "the tool" but it's not "a good tool" for every project and company size. JIRA is like other commercial grade products that just aren't designed for simple day to day use. While it opens up nicely and begins to make tons of sense in larger projects, larger organizations, and larger teams it often doesn't show the same beauty with simple projects and day to day ticket tracking.

    Additionally, the JQL language is ridiculous follows in the foot steps of many other proprietary languages that are only great for constant users of JIRA. While that's the implied scenario because as mentioned JIRA is "the tool" it's not always the case. When my day is split 20 ways, I have little time to sit down and do more than plug in a JIRA ticket number to get to the issue to investigate, review, get sign off on a fix, and apply.

    JIRA is also having what appears to be a lot of difficulties this year staying online with their new data center providers. I don't remember ever having these issues prior to their most recent move.

    Sreenivas
    Overall rating
    • Industry: Computer Software
    • Company size: 1 001–5 000 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Jira used by a software test manager

    Reviewed on 2023/11/11

    Overall experience is Good with Jira while using and managing a full fledged Project along with...

    Overall experience is Good with Jira while using and managing a full fledged Project along with following scrum boards or agile methodologies.

    Pros

    We can easily create tasks and stories to manage the project and plan the sprints.
    Once sprint is done, we can generate the reports to see the burndown charts.
    We can check the sprint capacity dynamically by assigning the sprint to our tasks or stories.
    Can generate different types of dashboards for issues or tasks by using JQL quires.

    Cons

    Need to learn JQL to create advanced filters or dashboards.
    Sometimes adding a new column to a filter little tricky.
    Exporting the data to excel is also sometimes not easy.

    Tanner
    Overall rating
    • Industry: Airlines/Aviation
    • Company size: 201–500 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Ease of Use
    • Likelihood to recommend 7.0 /10

    Jira is great for software development or other agile methodologies

    Reviewed on 2023/11/13

    Pros

    Jira is robust in tracking minute details and keeping them in a backlog which will then be worked.

    Cons

    Jira's ability to report in a meaningful way, outside of the tool itself, is not great. It is very difficult and I found that pushing people into the tool was necessary.

    Alternatives Considered

    Azure DevOps Services

    Reasons for Switching to Jira

    We kept Jira because it was already integrated with our service desk so highly and making the switch to a new ticketing system was not something we wanted to do at this time.
    Showing 5 reviews of 13 934 Read all reviews

    Jira FAQs

    Below are some frequently asked questions for Jira.

    Jira offers the following pricing plans:

    • Starting from: US$7,75/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Jira Software offers flexible pricing. Small teams: $0 per user/month for up to 10 users Growing teams: $7 per user/month for 11 to 10,000 users

    Jira has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1 000, 1 001–5 000

    Jira supports the following languages:

    Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Traditional Chinese

    Jira supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Jira integrates with the following applications:

    Balsamiq, Bitbucket, Confluence, ConnectWise PSA, Dovico, EazyBI Cloud, Flowdock, Get Satisfaction, GitHub, Gliffy, Harvest, HipChat, Hubstaff, JIRA Service Management, Lucidchart, Microsoft Outlook, Salesforce Sales Cloud, Weekdone, Zendesk Suite, Zephyr Enterprise

    Jira offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for Jira.