JIRA Software

JIRA Software

Project & Issue Tracking Software - See why we're #1!

4.3/5 (6641 reviews)

JIRA Software Overview

With JIRA, there's no shortage of ways to stay in the loop. Whether you prefer to receive updates via email, chat, or by checking in on your mobile device, JIRA has you covered. At your desk or on the go with the new mobile interface, JIRA helps your team get the job done.

Issues are everywhere: Tasks, ideas, and requests are hiding in documents, people's heads, and deep in your inbox. Use JIRA to capture and organize your team's issues, prioritize and take action on what's important, and stay up to date with what's going on around you. JIRA makes all of this easy, so your team can spend less time managing the work and more time building great software.

Work the way you want: Your process is at the heart of everything you do. Don't shoehorn your team's work into the default workflow defined by your project tracker. JIRA has workflows to match your existing processes, that you can easily adapt as your team evolves. Use the tool that fits your team, don't change your team to fit your tool.

Productive, powerful planning: Teams that need to be effective and efficient choose JIRA to help them capture, assign, and prioritize their work. Ensure that everyone on your team knows exactly what needs to be done when, then watch the job get done flawlessly. And when you add the power of agile to JIRA – with the JIRA Agile add-on – you can even plan agile sprints!

Collaborate easily: On any team, it's important that people can easily share information and reach out for help when they need it. JIRA's simple, intuitive interface allows you to collaborate with teammates and get the job done more efficiently. If you think that's awesome, you'll love it even more when you combine JIRA's @mentions and assignment features with the power of Confluence and HipChat.

Visibility at the speed of light: Watch the issues that are most important to you, monitor activity streams, and share information with powerful dashboards, wallboards, and more. With JIRA, you'll always know what's going on.

Collect, service, and report: With JIRA Service Desk, the JIRA platform becomes a modern, flexible service desk experience that streamlines customer requests and boosts your IT team's efficiency.

Agile project management: These days, just keeping track of your work isn't enough – you've got to be agile. JIRA Agile adds agile project management to the power of JIRA.

Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Europe and 5 others, India, Latin America, Middle-East and Africa, United Kingdom, United States

Supported Languages

Chinese (Traditional), Czech, Danish, English, French and 7 others, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

JIRA Software Reviews

Overall rating
4.3/5
89% positive reviews
3269
Excellent
2620
Very good
631
Average
80
Poor
41
Terrible
Aaron R.

Powerful, enterprise software that might be more than you need

Used Daily for 6-12 months
Reviewed on 2019/09/25
Review Source: Capterra

We use Jira as a kanban/agile project management tool in software development. The workflow is well understood by most developers and onboarding new team members into our system is a breeze. It is good at tracking projects and managing sprints.

Pros

As an SDLC management tool it excels. It's designed from the ground up for tracking user stories, tasks, epics, sprints, etc. in large organizations. It is excellent for cross functional team collaboration and really shines in a mature environment that doesn't change frequently or quickly. It is continuously improving and it is obvious that the JIRA team is very proactive and dedicated to staying ahead of the competition in features and services.

Cons

It is overkill for smaller teams or products that are very early in their life. When projects and teams are very dynamic, Jira projects become bloated, cumbersome, and fragmented. This product really is suited for larger, mature organizations that already have strong procedural discipline and rather monolithic approval/decision making. I know it's supporting agile methodology but really it's rigidness is more aligned with waterfall type management.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

6.0/10
Ajesh G.

Finest application for the Agile software lifecycle

Used Daily for 2+ years
Reviewed on 2019/08/15
Review Source: Capterra

I use JIRA in all the Agile software development for classification and bug tracking for every user with Dashboards. I am satisfied with the JIRA features but I think JIRA needs to provide more integration towards CICD tools so that user can get more idea about the bug tracking.

Pros

Easy to create Agile dashboards to track bugs in different development life cycle. We can also extract informations regarding the user specific tickets created and worked for any period of time. Also we can attache documents to gives an entire idea about the the bugs and time tracker in comment section provides how much time it takes to fix the bugs. In the software industry JIRA is one of the widely used Bug tracking platform. The idea of classification of tickets like EPIC,Task are very useful to identify the work load needed for that ticket.

Cons

Need exact date and time of the ticket creation and comments when the ticket gets older, right now it describes like the ticket is "created more two weeks ago". JIRA also needs to integration with CICD tools for more information regarding the bug tracking and fixing. JIRA should provide a dashboard for each user how much time he worked on a ticket to track the overall work time and also it will be very easy for the Administrator also.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Youness M.

Jira is the Best Project Management Software

Used Daily for 2+ years
Reviewed on 2019/08/13
Review Source: Capterra

THe best software for project management ever.
It's paid, but even for our size of projects, we still love to spend some money on it and enjoy the good project management.

Pros

Everything ! the software is very powerful, it has a lot of options and features:
- Scrum, Agility and flexibility of changing flows.
- Security setup for every type of users.
- A lot of features ( no way to compare it with any other software i know )
- Very simple to use
- Sprints support..
- High Availability.
- Awesome Designs ( old and new ).
And so many other things i love about JIRA

Cons

I wish the cost was a little more less for small sized companies.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Cristian B.

Jira for bug tracking and project management

Used Daily for 2+ years
Reviewed on 2019/07/18
Review Source: Capterra

I highly recommend Jira for a bug tracking tool and especially for Agile software teams. For us it has really made a difference in terms of: team collaboration, Agile methodology adoption, decreased time to market of new projects/new features and on the overall teams' spirit. We have seen a wide adoption for the other departments as well, non software development.

Pros

We used several bug tracking tools in the past but Jira is by far the best one. What I like most:
- user friendly interface, provides a nice user experience
- Agile SCRUM/Kanban support out of the box
- extremely configurable on almost everything
- extendable through custom scripting, either built-in or via addons
- very collaborative
- there are thousands of addons in the marketplace; you can even write your own

Cons

Being so flexible to be configured, the learning curve for admins is a little steep.
The price is based on the number of users and if you experience wide user adoption in a big company, you end up in paying more for upgrading to the next tier, than if you would pay for that tier first time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Adam S.

Great for Backlogs and Organizing Software Releases - Bad For Agility

Used Daily for 2+ years
Reviewed on 2019/07/15
Review Source: Capterra

Great software, but I couldn't believe there was no native chat support for assisting with issues. Really Atlassian? Are you that proud of the UI? You shouldn't be... you probably bought Trello because enough people were having a hard time figuring out all of Jira's quirks. Trello is so much easier and faster to get up and running for projects, so that was a good buy. Take notes.

Pros

The backlog and features for managing the backlog with different methodologies such as Kanban, Scrum, or Kanban + Scrum hybrid are very flexible. Planning sprints, releasing sprints, and looking at history of what was done is very organized.

Cons

Cumbersome to setup. Workflows for issues and UI/UX for creating them is not easy to understand. Sure you can figure it out, but it will require a lot of facepalms. It's good for larger organizations with several cross-functional teams, but if you are a smaller organization stick with Trello and checklists for the cards if sub-tasks are needed. The sub-tasks in Jira are just plain awful to work with, and will end up wasting a lot of time for your team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10

JIRA Software Pricing

Starting from
US$10,00/month
Pricing options
Free Trial
Subscription
Value for money

JIRA Software offers flexible pricing.

Small teams: $10/month for up to 10 users
Growing teams: $7 per user/month for 11-100 users

JIRA Software Features

  • API
  • Activity Dashboard
  • Activity Tracking
  • Automatic Notifications
  • Collaboration Tools
  • Prioritizing
  • Progress Tracking
  • Project Time Tracking
  • Projections
  • Third Party Integration

  • Drag & Drop Interface
  • Gantt Charts
  • Multiple Projects
  • Project Management
  • Project Planning
  • Project Tracking
  • Task Management
  • Task Planning
  • Task Tracking
  • Timesheets

Additional information for JIRA Software

Key features of JIRA Software

  • 1000's of Add-ons
  • @mentions
  • API
  • API availability
  • Action management
  • Active directory integration
  • Activity dashboard
  • Activity tracking
  • Agile development
  • Agile reporting
  • Assignment management
  • Automatic notifications
  • Burndown charts
  • Burndown/burnup charts
  • Categorizing
  • Charting
  • Code integration
  • Collaboration tools
  • Commenting
  • Communication management
  • Completion tracking
  • Configurable workflow
  • Cumulative flow diagrams
  • Custom filters
  • Custom reports
  • Customizable scrum boards
  • Customizable workflows
  • Development tracking
  • Dynamic workflow
  • Estimating
  • Filtered views
  • Forecasting
  • GitHub integration
  • IT / software projects
  • Issue management
  • Issue tracking
  • JIRA's query language (JQL)
  • Kanban boards
  • Mobile apps
  • Monitoring
  • OnDemand or hosted
  • OpenSocial gadgets
  • Planning tools
  • Portfolio management
  • Prioritizing
  • Progress tracking
  • Project time tracking
  • Project workflow
  • Projections
  • Real time reporting
  • Release management
  • Reporting & statistics
  • Roadmap planning
  • Search functionality
  • Service desk management
  • Sprint planning
  • Sprint reports
  • Status reporting
  • Team management
  • Third party integration
  • Traceability
  • Velocity charts
  • Version reports
  • Visual timeline

Benefits

  • Agile at Scale
    Scrum and Kanban improve project success and deliver value iteratively. JIRA and JIRA Agile scale Agile across your organization. JIRA also integrates with GitHub to link issues to commits.

  • Industry Leading Workflow Engine
    Don't let your issue tracking software dictate your process. With JIRA's workflow engine you can easily build the process that fits your team.

  • Polished User Experience
    Create, update, and work through issues using a fast and intuitive web interface with lightning-quick keyboard shortcuts.

  • Flexible Dashboards
    Create a personalized view of JIRA. Share dashboards to track project status, create custom reports, and monitor team wallboards.

  • Powerful Searching and Reporting
    Use JIRA's Query Language (JQL) with simple autocomplete to build advanced queries. Create a personalized view of JIRA and share dashboards to track project status, create custom reports, and monitor team progress with wallboards.

  • Deployment Options
    Simple Windows and Linux installers are available for an OnPremise solution, or you can get started hassle-free with JIRA OnDemand. Easily switch between OnPremise or OnDemand as your organization evolves.

  • Integrate with Everything
    Get more from JIRA with flexible REST and Java APIs – plus over 600 plugins and add-ons in the Atlassian Marketplace– to connect with the applications and tools you use every day.

  • GetApp Analysis

    JIRA is a cross platform issue and bug tracking software with advanced project management capabilities and features. JIRA is suitable for any company size and is extremely valuable to all collaborating teams, stakeholders and project managers. JIRA helps your team share information and engage others seamlessly, display issues on agile boards with custom agile workflows, enforce kanban work in progress limits and check their efficiency planning and assign members with certain tasks, work together with colleagues using joint-editing tools and monitor the team’s progress and updates of each task.

    Moreover, JIRA boasts a feature-rich service desk implementation that allows each department to collect customer requests instantly, and arrange them in priority queues that improve the productivity of the team and happiness of customers. Additionally, JIRA offers advanced source code integration along with a huge set of add-ons that can be conveniently found in Atlassian’s Marketplace.

    JIRA's main dashboard.

    What is JIRA Software?

    JIRA brings a team’s resources and knowledge assets under the same collaborating platform. This makes the team more efficient and minimizes the employees’ efforts to complete simple every day tasks. Complex activities that require the participation of personnel from different departments is easier when everyone uses JIRA.

    The agile project management features in JIRA offer a first-class opportunity for supervisors and managers to locate roadblocks that undermine the overall productivity of the team and take focused action and identify areas for improvement.

    Search filters can prove very useful.

    JIRA Software Main Features

    Mobile Application

    JIRA’s value and usability are greatly enhanced through its mobile platforms. Whether you are using Android or iOS JIRA remains accessible in a whole set of ways while you’re on the go.

    Using the JIRA app, you can access issues and bugs that are reported, and display them using custom filters. All reports are accompanied by comments and attachments like screenshots to help users fully understand the issue. A bug or issue can be assigned to a developer right from the mobile device.

    Checking recently created bugs on the mobile app.

    Service Desk

    JIRA Service Desk offers a clean and intuitive on-line customer portal for the clients that need help. They can just find what they need through easy to understand interface that will guide them to online help or to the most appropriate person to resolve their request.

    After the requests reach the service department, engineers take over assignments and start working on the tasks.

    A queue system automatically categorizes and prioritizes requests according to custom settings. A number of queues are available out of the box, but more can be added by users at any time. Service license agreements (SLAs) and the automatically generated metrics will provide you with detailed real-time reports, helping you assess progress and efficiency of your team.

    The service desk, as shown from the engineers perspective.

    Agile

    JIRA Agile is aimed to help software development teams collaborate better. Using agile planning processes, teams can deliver functioning software earlier and stay flexible when requirements change. JIRA supports agile through various practices such as kanban and scrum. Visibility is the one thing that collaborating teams usually miss from their workflow, and that is exactly what JIRA Agile comes to fulfill.

    You may plan in detail and do estimations with unparalleled accuracy. All bugs, tasks, and actions can be drag-n-dropped for users to perform easy prioritization or change sprints. At the end of the sprint, JIRA creates extensive reports with graphs and rich information which highlight the work done and the unfinished tasks that should be moved to the backlog or the next sprint.

    A kanban board on JIRA Agile.

    Code Integration

    Teams can use JIRA to manage the reporting, fixing and reviewing of software bugs in an efficient and integrated way. Developers can take assignments from shared dashboards and agile boards inside of JIRA. From there, Stash git repositories and Bamboo can be used to connect commits and test results back to the issue. All this can be done without the need of ever leaving JIRA.

    If you need more Git or Mercurial repositories, you can utilize the integration with Atlassian’s Bitbucket that will allow you to spend more time coding instead of dealing with issue and merging handling. The popular GitHub is also supported by JIRA and the connection can be done with the use of just the DVCS connector.

    Stash integration on JIRA.

    Atlassian Marketplace

    Users of JIRA will find that Atlassian’s Marketplace is the place to be when looking for extended functionality, or just for opportunities that you may never have thought of. It includes a vast collection of over 400 add-ons. There are admin tools, chart drawing tools, dashboard gadgets, themes, and styles etc. Over 61% of them are free of charge.

    Besides the add-ons, here you will also find the very valuable workflow templates. You may search among a vast collection to find something suited to your needs, or create your own tailored workflow and upload it to the Marketplace for everyone’s benefit.

    IT and helpdesk addons on the Marketplace.

    JIRA Software Integrations

    JIRA integrates well with a large number of related software to further expand the usability and utilization of the software in any usage scenario. Besides integrating with other Atlassian software tools like Confluence and Stash, developers have managed to achieve good integration with other software tools.

    Some of the most notable examples include the popular revision control tool Github, the widely used Gliffy diagram editor, the Affinity Live and SalesForce CRMs, and the AtTask and Clarizen development tools.

    JIRA Software Pricing

    JIRA offers three solutions. The basic package can accommodate 10 users and costs $10 monthly. The second package includes JIRA agile which will help developers and costs $20 per month, and the third package which costs the same is intended for Service Desks so it has the respective add-on enabled. Teams may count more than 10000 members if the software is hosted in the company’s servers and this will cost 24000$, 28000$ and 42000$ for the three packages, or up to 2000 members if it is hosted in the Atlassian Cloud with the price in this case ranging from 1000$ to 1500$.

    Although JIRA is commercial software, it can be used for free and without limitation from organizations that are non-profit, non-government, non-academic, non-commercial, non-political and secular. Open Source projects also meet the criteria to get a free user license for JIRA.

    JIRA Software Bottom Line

    • Easy project planning and management
    • Real-time issue tracking
    • Advanced code integration
    • Scrum and Kanban boards
    • Huge add-ons collection

    JIRA Software FAQs

    Below are some frequently asked questions for JIRA Software.

    Q. What type of pricing plans does JIRA Software offer?

    JIRA Software offers the following pricing plans:

    Starting from: US$10,00/month

    Pricing model: Subscription

    Free Trial: Available

    JIRA Software offers flexible pricing.

    Small teams: $10/month for up to 10 users
    Growing teams: $7 per user/month for 11-100 users

    Q. What are the main features of JIRA Software?

    JIRA Software offers the following features:

    • 1000's of Add-ons
    • @mentions
    • API
    • API availability
    • Action management
    • Active directory integration
    • Activity dashboard
    • Activity tracking
    • Agile development
    • Agile reporting
    • Assignment management
    • Automatic notifications
    • Burndown charts
    • Burndown/burnup charts
    • Categorizing
    • Charting
    • Code integration
    • Collaboration tools
    • Commenting
    • Communication management
    • Completion tracking
    • Configurable workflow
    • Cumulative flow diagrams
    • Custom filters
    • Custom reports
    • Customizable scrum boards
    • Customizable workflows
    • Development tracking
    • Dynamic workflow
    • Estimating
    • Filtered views
    • Forecasting
    • GitHub integration
    • IT / software projects
    • Issue management
    • Issue tracking
    • JIRA's query language (JQL)
    • Kanban boards
    • Mobile apps
    • Monitoring
    • OnDemand or hosted
    • OpenSocial gadgets
    • Planning tools
    • Portfolio management
    • Prioritizing
    • Progress tracking
    • Project time tracking
    • Project workflow
    • Projections
    • Real time reporting
    • Release management
    • Reporting & statistics
    • Roadmap planning
    • Search functionality
    • Service desk management
    • Sprint planning
    • Sprint reports
    • Status reporting
    • Team management
    • Third party integration
    • Traceability
    • Velocity charts
    • Version reports
    • Visual timeline

    Q. Who are the typical users of JIRA Software?

    JIRA Software has the following typical customers:

    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

    Q. What languages does JIRA Software support?

    JIRA Software supports the following languages:

    Chinese (Traditional), Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish

    Q. What type of pricing plans does JIRA Software offer?

    JIRA Software has the following pricing plans:

    Subscription

    Q. Does JIRA Software support mobile devices?

    JIRA Software supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does JIRA Software integrate with?

    JIRA Software integrates with the following applications:

    AppFusions, Get Satisfaction, Innotas, LeanKit, SpiraTeam, Testuff, Usersnap, Workfront, Zendesk, time cockpit

    Q. What level of support does JIRA Software offer?

    JIRA Software offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials