Zuora

Commerce, Billing & Finance to Power Subscription Businesses

3,9 /5 (41 reviews) Write a Review!

Zuora Overview

What is Zuora?

Zuora’s Z-Business enables subscription companies across multiple industries grow revenues and scale by rapidly bringing new services to market without being held back by operational constraints.

Z-Business is used by over 800 customers across diverse industries such as SaaS, Cloud, Media, Communications, Healthcare, Education and more. From start ups that made it big like Box and Docusign, to large enterprises like Dell and HP that are embracing new subscription based revenue models, Z-Business enables subscription businesses to acquire customers, increase cash flow and minimize churn.

With Z-Business, companies can adopt creative pricing and packaging strategies to gain more market share, manage high volume self service sales as well as high value assisted sales, automate billing and payment operations, streamline accounting close and revenue recognition processes and gain insights into key subscription metrics. All on a unified cloud solution that maintains the highest standards of security and compliance.

Zuora Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Free
Subscription
Value for money

https://www.zuora.com/what-is-zuora/editions/


Zuora Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
English

Media

Design Pricing for any Subscription Service
Subscription & Billing Information at your Fingertips
New Orders, Add-ons, Upgrades and Renewals made Easy
A/R Aging, Collections, Bookings - all within reach.
Subscription Metrics and Reporting
Subscription Order Life Cycle
Zuora screenshot: Design Pricing for any Subscription Service Zuora screenshot: Subscription & Billing Information at your Fingertips Zuora screenshot: New Orders, Add-ons, Upgrades and Renewals made Easy Zuora screenshot: A/R Aging, Collections, Bookings - all within reach. Zuora screenshot: Subscription Metrics and Reporting Zuora screenshot: Subscription Order Life Cycle

Zuora Reviews

Zuora Reviews

Overall rating
3,9
/
5
Excellent
8

Very good
23

Average
7

Poor
3

Terrible
0

Value for Money
3,5
Features
3,9
Ease of Use
3,3
Customer Support
3,7
76% recommended this app
Verified Reviewer

The best subscription billing

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.


Verified Reviewer

Getting Better

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.


Verified Reviewer

I was a developer/maintainer/admin on this for a number of years at my last company


Verified Reviewer

Needs more power

Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.


Verified Reviewer

Zuora Review

Been great so far, great tool for any SaaS company


Verified Reviewer
Industry: Religious Institutions
Company size: 11-50 Employees

The best subscription billing

Used Daily for 1+ year
Reviewed on 2018/11/28
Review Source: Capterra

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

Pros

We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports.
We got it connected quickly and it worked without too much hassle. It just works!

Cons

There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Financial Services
Company size: 51-200 Employees

Getting Better

Used Daily for 2+ years
Reviewed on 2019/08/14
Review Source: Capterra

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Pros

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Cons

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

I was a developer/maintainer/admin on this for a number of years at my last company

Used Other for 2+ years
Reviewed on 2018/07/16
Review Source: Capterra

Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: Marketing & Advertising
Company size: 201-500 Employees

Needs more power

Used Daily for 2+ years
Reviewed on 2018/11/07
Review Source: Capterra

Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

Pros

Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

Cons

There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Verified Reviewer
Industry: Computer Software
Company size: 51-200 Employees

Zuora Review

Used Daily for 2+ years
Reviewed on 2019/01/17
Review Source: Capterra

Been great so far, great tool for any SaaS company

Pros

Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers.
Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners.

Cons

Reporting is moderate at best, it can be improved.
I would not recommend zuora to customers who sell their products through a reseller.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
6,8/10
Based on 41 user ratings
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Zuora Pricing

Zuora Pricing

Starting from
N/A
Free Trial
Free
Subscription
Value for money

https://www.zuora.com/what-is-zuora/editions/

https://www.zuora.com/what-is-zuora/editions/

Value for Money
3,5/5
Based on 41 user ratings
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Zuora Features

Zuora Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
3,9/5
Based on 41 user ratings
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Categories

Additional information for Zuora

Additional information for Zuora

Key features of Zuora

  • AR aging balances
  • AR management
  • Account close tools
  • Account period management
  • Automated invoice generation and presentation
  • Automated notifications
  • Billing in advance and arrears
  • Canned as well as ad-hoc reporting
  • Electronic payment automation
  • Hierarchical enterprise billing
  • Key subscription metrics
  • One time, recurring and usage pricing
  • Plan Based Pricing Catalog
  • Pre-built gateway integration
  • Quoting and subscription management in CRM
  • Revenue Recognition Reports
  • Subscription insights and analytics in CRM
  • Subscription lifecycle management
  • Taxation
  • Time based discounts

Benefits

With Z-Business you can:

-Increase revenue through high volume B2C channels and negotiated B2B sales, all while still maintaining maximum pricing flexibility

-Easily handle the impact of add-ons, upgrades, renewals, and cancellations, as well as accommodate multiple currencies and taxation without burdening your billing and finance operations.

-Quickly summarize month-end billing, cash and revenue numbers, gain insights into key subscription metrics, and the financial controls to support compliance and auditability.

Zuora FAQs

Zuora FAQs

Below are some frequently asked questions for Zuora.

Q. What type of pricing plans does Zuora offer?

Zuora offers the following pricing plans:

Pricing model: Free, Subscription

Free Trial: Available

https://www.zuora.com/what-is-zuora/editions/

Q. What are the main features of Zuora?

Zuora offers the following features:

  • AR aging balances
  • AR management
  • Account close tools
  • Account period management
  • Automated invoice generation and presentation
  • Automated notifications
  • Billing in advance and arrears
  • Canned as well as ad-hoc reporting
  • Electronic payment automation
  • Hierarchical enterprise billing
  • Key subscription metrics
  • One time, recurring and usage pricing
  • Plan Based Pricing Catalog
  • Pre-built gateway integration
  • Quoting and subscription management in CRM
  • Revenue Recognition Reports
  • Subscription insights and analytics in CRM
  • Subscription lifecycle management
  • Taxation
  • Time based discounts

Q. Who are the typical users of Zuora?

Zuora has the following typical customers:

Large Enterprises, Public Administrations, Non Profit, Mid Size Business

Q. What languages does Zuora support?

Zuora supports the following languages:

English

Q. What type of pricing plans does Zuora offer?

Zuora has the following pricing plans:

Free, Subscription

Q. Does Zuora support mobile devices?

We do not have any information about what devices Zuora supports

Q. What other apps does Zuora integrate with?

Zuora integrates with the following applications:

Abiquo, Amity, Anypoint Platform, Bitium, Domo, HireMojo, Mule ESB, Sage Intacct, Vocalcom, Workato

Q. What level of support does Zuora offer?

We do not have any information about what support options Zuora has