Zuora

Commerce, Billing & Finance to Power Subscription Businesses

About Zuora

Zuora’s Z-Business enables subscription companies across multiple industries grow revenues and scale by rapidly bringing new services to market without being held back by operational constraints.

Z-Business is used by over 800 customers across diverse industries such as SaaS, Cloud, Media, Communications, Healthcare, Education and more. From start ups that made it big like Box and Docusign, to large enterprises like Dell and HP that are embracing new subscription based revenue models, Z-Business enables subscription businesses to acquire customers, increase cash flow and minimize churn.

With Z-Business, companies can adopt creative pricing and packaging strategies to gain more market share, manage high volume self service sales as well as high value assisted sales, automate billing and payment operations, streamline accounting close and revenue recognition processes and gain insights into key subscription metrics. All on a unified cloud solution that maintains the highest standards of security and compliance.

Key benefits of Zuora

With Z-Business you can:

-Increase revenue through high volume B2C channels and negotiated B2B sales, all while still maintaining maximum pricing flexibility

-Easily handle the impact of add-ons, upgrades, renewals, and cancellations, as well as accommodate multiple currencies and taxation without burdening your billing and finance operations.

-Quickly summarize month-end billing, cash and revenue numbers, gain insights into key subscription metrics, and the financial controls to support compliance and auditability.

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, United States

Supported Languages

English

Images

Design Pricing for any Subscription Service
Subscription & Billing Information at your Fingertips
New Orders, Add-ons, Upgrades and Renewals made Easy
A/R Aging, Collections, Bookings - all within reach.
Subscription Metrics and Reporting
Subscription Order Life Cycle
View 7 more
Zuora screenshot: Design Pricing for any Subscription Service Zuora screenshot: Subscription & Billing Information at your Fingertips Zuora screenshot: New Orders, Add-ons, Upgrades and Renewals made Easy Zuora screenshot: A/R Aging, Collections, Bookings - all within reach. Zuora screenshot: Subscription Metrics and Reporting Zuora screenshot: Subscription Order Life Cycle

Features

Total features of Zuora: 70

  • ACH Payment Processing
  • API
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Automated Scheduling
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • CRM
  • Cancellation Management
  • Chat/Messaging
  • Collections Management
  • Configurable Workflow
  • Contact Database
  • Contingency Billing
  • Credit Card Processing
  • Customer Accounts
  • Customizable Invoices
  • Customizable Reports
  • Dashboard
  • Debit/Credit Card Processing
  • Deferred Billing
  • Disaster Recovery
  • Discount Management
  • Drag & Drop
  • Dunning Management
  • Electronic Signature
  • General Ledger
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Milestone Tracking
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Catalog
  • Online Invoicing
  • Online Payments
  • Payment Processing
  • Payment Processing Services Integration
  • Product Catalog
  • Project Billing
  • Purchasing & Receiving
  • Real Time Data
  • Recurring Invoicing
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Refund Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Revenue Recognition
  • Rules-Based Workflow
  • Sales Tax Management
  • Scheduled / Automated Reports
  • Self Service Portal
  • Single Sign On
  • Subscription Management
  • Subscription Plan Management
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Two-Factor Authentication
  • Usage Tracking/Analytics

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Reviews

Overall rating

3,9 /5
(44)
Value for Money
3,5/5
Features
3,9/5
Ease of Use
3,4/5
Customer Support
3,6/5

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Showing 5 reviews of 44
Verified Reviewer
Overall rating
  • Industry: Religious Institutions
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The best subscription billing

Reviewed on 2018/11/28

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped...

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

Pros

We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports.
We got it connected quickly and it worked without too much hassle. It just works!

Cons

There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

Verified Reviewer
Overall rating
  • Industry: Financial Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Getting Better

Reviewed on 2019/08/14

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora...

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Pros

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Cons

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

Alexandra E.
Overall rating
  • Industry: Automotive
  • Company size: 501-1 000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

An excellent application to automate billings.

Reviewed on 2021/03/14

In the company we use Zuora together with our CRM software, the first one provides the second with...

In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails.

Pros

Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

Cons

The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.

Verified Reviewer
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Other for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

I was a developer/maintainer/admin on this for a number of years at my last company

Reviewed on 2018/07/16

Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Jeff K.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Pricey, but good for the right size of company

Reviewed on 2020/12/15

We had a devil of a time implementing it, and there is an appetite to replace if possible. It is so...

We had a devil of a time implementing it, and there is an appetite to replace if possible. It is so big, and challenging. It feels like we should retain a developer just to help the experience between our systems and Zuora. With a better, more thoughtful integration on the front side, I am sure that much of it could be resolved before ever being a problem.

It did solve some specific pains, and it does the job (however expensively).

Pros

The software has a lot to like. The UI is quite robust (if a little hard to use at times). The rules are easy to follow, and it does it's core business well. We were able to integrate it, and we spend most of our days in this software from a customer team side, as it is our source of truth for billing and products.

Cons

The launch was rough. This was 4 years ago, but there was a hefty price tag for professional services, and there was a severe mismatch of alignment on what the software would do out of the box versus what we needed to program on our own side. It ended up being fine, but we spent a lot of dev resources to keep it functioning. That was certainly not ideal, but very likely it was due to us not asking the right questions.

The other con is that it is a pricey software, and becoming a giant organization. Getting support is a challenge as it seems to be entirely disconnected from every other part of the organization. It is the most enterprise software buying/negotiating/"you have to get a consultant to build out this part of that" experience that we have had outside of SalesForce.

New features that come out are good, but siloed and very pricey. Granted, they are a public company and have to deliver value to shareholders.

Showing 5 reviews of 44 Read all reviews

Zuora FAQs

Below are some frequently asked questions for Zuora.

Zuora offers the following pricing plans:

  • Starting from:
  • Pricing model: Free, Subscription
  • Free Trial: Available

https://www.zuora.com/what-is-zuora/editions/

We do not have any information about Zuora features

Zuora has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1 000, 1 001+

Zuora supports the following languages:

English

Zuora supports the following devices:

Zuora integrates with the following applications:

NetSuite, PayPal, Quickbooks Online, Salesforce Sales Cloud

Zuora offers the following support options:

24/7 (Live rep)

Related categories

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