SurePayroll

Small Business Payroll Software

4,3 /5 (198 reviews) Write a Review!

SurePayroll Overview

What is SurePayroll?

SurePayroll provides full-service online payroll to tens of thousands of U.S.-based small businesses. This payroll service includes payroll calculations, deductions, filing and payment of payroll taxes, direct deposit, and employee access to pay stubs, among other features.

With SurePayroll's mobile payroll apps, you can process payroll from anywhere...on vacation, at the DMV or perhaps in your pajamas in the middle of the night. There are no limits as to where and when you can log in and access your SurePayroll account. Also, access your past payrolls through reports, update employee or company information and stay on top of payroll & compliance deadlines, holidays and employees' birthdays.

Get a Free 1-Month Trial.

SurePayroll Overview

Pricing

Starting from
US$19,99/month

Pricing options

Free Trial
Subscription
Value for money

Starting at $19.99 plus, $4 per employee and a 1-month free trial for small business customers. App is free to employees of companies that run payroll with SurePayroll.


SurePayroll Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

SurePayroll video SurePayroll screenshot: SurePayroll screenshot: SurePayroll screenshot: SurePayroll screenshot:

SurePayroll Reviews

SurePayroll Reviews

Overall rating
4,3
/
5
Excellent
133

Very good
34

Average
11

Poor
7

Terrible
13

Value for Money
4,4
Features
4,3
Ease of Use
4,3
Customer Support
4,3
84% recommended this app
Pete P.

SurePayroll - accurate, timely, easy to use


Wendy C.

Best payroll service at an affordable price

We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.


Michael J.

Save Your Time, Energy and Money and find something else!

I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.


Melinda K.

SurePayroll - Best Option for Small Businesses

SurePayroll is amazing for my small business. It enables us to focus on the work we do, not the administrative task of doing payroll. We do not have an HR dedicated person so being efficient is #1 priority.


Verified Reviewer

Excellent product - insanely easy to use - however be cautious when you initiate the initial...

All-in-all I strongly recommend utilizing Sure Payroll, but until they fix their onboarding integrity issues, I would recommend only starting at the end of a quarter or at year end - but overall I am super happy I made the switch even with the implementation mistakes. Their product and customer service is exceptional.


Pete P.
Industry: Marketing & Advertising
Company size: 11-50 Employees

SurePayroll - accurate, timely, easy to use

Used Weekly for 2+ years
Reviewed on 2018/11/07
Review Source: Capterra

Pros

Love that we are able to provide every employee with their own log in access to view history, print copies of checks and W-2's. Frees up a lot of time by allowing them to perform this critical task.

Cons

Nothing negative too report. We have not experienced any problems with accuracy of data, and their security is excellent.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Wendy C.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Best payroll service at an affordable price

Used Weekly for 2+ years
Reviewed on 2020/03/13
Review Source: Capterra

We have a very small dental office (5 employees) and I run the whole business aspect, so I needed a simple, easy to use solution for payroll. We had used ADP and Paychex for years and it worked. But when I moved to Surepayroll just to save money I didn't realize how easy payroll really could be. I love their online interface. Doing payroll takes me no time at all. The W2 reporting has been excellent as well.

Pros

It is very user friendly. I seldom if ever need any technical assistance, but when I have it was easy and the person helping me was extremely knowledgeable.

Cons

My employees have complained that accessing their account online has been difficult. We find that it doesn't work well on a smartphone and it must be accessed via a desktop or laptop computer. This needs to be addressed because many of my employees no longer have a computer at home. They rely soley on their phone or tablet for their computer needs.

Response from SurePayroll

Wendy, thanks for leaving us such a wonderful review. We are thrilled that you loved your experience with SurePayroll. Thanks again for your kind words.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Michael J.
Industry: Computer Software
Company size: 2-10 Employees

Save Your Time, Energy and Money and find something else!

Used Daily for 1-5 months
Reviewed on 2020/02/21
Review Source: Capterra

I signed up with RM, who is a nice guy btw. I wanted to get set up with their payroll system and also use a time keeping product. I explained what I was looking for in a time keeping product and they referred me to their time keeping system because it could do things like have 3rd party managers approve time. I was told that by the rep, manager and then discovered a week later that I couldn't do it by their implementation team. Ok, I get it, they were wrong. I understand. They referred me to a list of their partners of about 12-15 or so. So I go through that whole list (which takes time btw) and pick one. I'm like "yay!" got one... finally fixed. Then a week later, it is discovered that they actually aren't a time keeping partner even though they referred me to them. And this was already after I spent $1k on setting up with that "partner". So, then I'm like whatever, you guys are clueless, let me think of a solution here. They offer me a free month of service for my troubles. Sweet. At this point, I just want to be able to pay people. I could go on in more detail but have to be brief because I'm running out of space, so here are my highlights...I set up payroll and guess what? like most of their software architecture it didn't work, the people didn't get paid. They were like, where's my paycheck? Same day I called Intuit Payroll and they took care of everything in one hour and got people paid! what a shit show from SurePayroll. Should be called ShitPayroll or unSurePayroll.

Pros

At first it was easy to use. But that only lasted a day. Everything on the back end of their software is crap. Bad connections. Different teams don't communicate to each other. It's a sad case. They should either try to fix it or give up in the industry. I definitely do not recommend them.

Cons

Whoever runs this company needs to re-examine EVERYTHING. From your front line reps, to your managers, to your operations, to you Customer Service Team to your engineers or IT staff that develop and maintain your SaaS product. I don't know how a company like Paychex can by SurePayroll and not make it better than what it is. People are nice but pretty much clueless and not helpful.

Response from SurePayroll

Michael, we are sorry that your experience with SurePayroll didn't quite meet your expectations. We would like the opportunity to investigate your feedback further. Please contact us at [email protected] or call our support team at 877-956-7873 so we can gather some additional information. We'll work with you to resolve any issues as quickly as possible. Thank you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Melinda K.
Industry: Marketing & Advertising
Company size: 2-10 Employees

SurePayroll - Best Option for Small Businesses

Used Daily for 1+ year
Reviewed on 2020/03/13
Review Source: Capterra

SurePayroll is amazing for my small business. It enables us to focus on the work we do, not the administrative task of doing payroll. We do not have an HR dedicated person so being efficient is #1 priority.

Pros

This software has enabled us to free of so much time. We used to do payroll manually and it would take 4-6 hrs. Now, we get it done in a matter of minutes. That alone makes it worth the money!

Cons

Overall, I don't have many cons. There was a bit of a roughness in the beginning but it has all been smooth sailing since.

Response from SurePayroll

Melinda, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Insurance
Company size: 2-10 Employees

Excellent product - insanely easy to use - however be cautious when you initiate the initial set-up

Used Weekly for 6-12 months
Reviewed on 2020/03/18
Review Source: Capterra

All-in-all I strongly recommend utilizing Sure Payroll, but until they fix their onboarding integrity issues, I would recommend only starting at the end of a quarter or at year end - but overall I am super happy I made the switch even with the implementation mistakes. Their product and customer service is exceptional.

Pros

This software is inherently easy to use and understand. The monthly fee's are very low. The customer service is exceptional. Once you get it set-up properly it works seamlessly and flawlessly.

Cons

Here is the caveat - if it isn't set up correctly by the person (your sales person) at initiation you will have a huge headache accessing numbers from your prior system and adding them to the new Sure Payroll software - thereby creating unnecessary headaches and hassle for you. My sales person dropped the ball twice on taking my mid-year numbers from my legacy software and inputting it at initiation into Sure Payroll. At the end of the day, Sure Payroll stepped up and fixed their mistake, but it caused me stress straightening it out with them. To alleviate this in the future, all they need to do is form an Onboarding Team that can be a check and balance to ensure the sales team loads everything correctly - so the clients life isn't disrupted when their sales team drops the ball.

Until then, only transfer in at the precise end of a quarter or at year end.

Response from SurePayroll

Thanks for leaving us such a wonderful review.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9,1/10
Based on 198 user ratings
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SurePayroll Pricing

SurePayroll Pricing

Starting from
US$19,99/month
Free Trial
Subscription
Value for money

Starting at $19.99 plus, $4 per employee and a 1-month free trial for small business customers. App is free to employees of companies that run payroll with SurePayroll.

Starting at $19.99 plus, $4 per employee and a 1-month free trial for small business customers. App is free to employees of companies that run payroll with SurePayroll.

Value for Money
4,4/5
Based on 198 user ratings
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SurePayroll Features

SurePayroll Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4,3/5
Based on 198 user ratings
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Categories

Additional information for SurePayroll

Additional information for SurePayroll

Key features of SurePayroll

  • Access current and past paycheck records
  • Automatic Tax Filing and Payment
  • See used, available and earned vacation, sick and personal t
  • View paycheck details, including earnings, taxes, deductions

Benefits

-Easy-to-manage Workers Compensation
-401(k) Retirement Plans that Fit Your Business
-Affordable Health Insurance for Small Business
-Pre-Employment Screening and New Hire Reporting

SurePayroll FAQs

SurePayroll FAQs

Below are some frequently asked questions for SurePayroll.

Q. What type of pricing plans does SurePayroll offer?

SurePayroll offers the following pricing plans:

Starting from: US$19,99/month

Pricing model: Subscription

Free Trial: Available

Starting at $19.99 plus, $4 per employee and a 1-month free trial for small business customers. App is free to employees of companies that run payroll with SurePayroll.

Q. What are the main features of SurePayroll?

SurePayroll offers the following features:

  • Access current and past paycheck records
  • Automatic Tax Filing and Payment
  • See used, available and earned vacation, sick and personal t
  • View paycheck details, including earnings, taxes, deductions

Q. Who are the typical users of SurePayroll?

SurePayroll has the following typical customers:

Small Business, Non Profit, Freelancers, Mid Size Business

Q. What languages does SurePayroll support?

SurePayroll supports the following languages:

English

Q. What type of pricing plans does SurePayroll offer?

SurePayroll has the following pricing plans:

Subscription

Q. Does SurePayroll support mobile devices?

SurePayroll supports the following devices:

Android, iPhone

Q. What other apps does SurePayroll integrate with?

SurePayroll integrates with the following applications:

AccountingSuite, Buddy Punch, Homebase, Hubworks Hostel Management, Kashoo, QuickBooks Online, QuickBooks Online Advanced, TimeWorksPlus, UKG Ready, WebHR

Q. What level of support does SurePayroll offer?

SurePayroll offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials