SurePayroll

4.2 (288)
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Small Business Payroll Software

About SurePayroll

SurePayroll provides full-service online payroll to tens of thousands of U.S.-based small businesses. This payroll service includes payroll calculations, deductions, filing and payment of payroll taxes, direct deposit, and employee access to pay stubs, among other features.

With SurePayroll's mobile payroll apps, you can process payroll from anywhere...on vacation, at the DMV or perhaps in your pajamas in the middle of the night. There are no limits as to where and when you can log in and access your SurePayroll account. Also, access your past payrolls through reports, update employee or company information and stay on top of payroll & compliance deadlines, holidays and employees' birthdays.

Get a Free 6-Month Trial.


Key benefits of SurePayroll

-Easy-to-manage Workers Compensation
-401(k) Retirement Plans that Fit Your Business
-Affordable Health Insurance for Small Business
-Pre-Employment Screening and New Hire Reporting


Images

SurePayroll Software - Payroll Dashboard
SurePayroll Software - Payroll Entry
SurePayroll Software - Payroll Help
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SurePayroll video
SurePayroll Software - Payroll Dashboard
SurePayroll Software - Payroll Entry
SurePayroll Software - Payroll Help

Not sure about SurePayroll? Compare with a popular alternative

SurePayroll

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Starting Price

US$19.99
month
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month

Pricing Options

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Features

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Integrations

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Ease of Use

4.2 (288)
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Value for Money

4.2 (288)
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Customer Service

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Reviews

Overall rating

4.2 /5
(288)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
4.2/5
Customer Support
4.0/5

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Showing 5 reviews of 288
Verified Reviewer
Overall rating
  • Industry: Insurance
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy to use and great value

Reviewed on 2020/03/13

Pros

easy to use for the administrator and even the set up is very simple to complete. online clock integrations makes it easier to use.

Cons

none. overall it works great and no issues

Alternatives Considered

ADP TotalSource

Response from Paychex

Thanks for leaving us such a wonderful review.

Angela
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Not Fancy but very dependable

Reviewed on 2020/11/22

Surepayroll has amazing customer support. You don't have a dedicated specialist, but no matter who...

Surepayroll has amazing customer support. You don't have a dedicated specialist, but no matter who you get it's great.
In over 5 years I have used Surepayroll I have never had an issue with my federal or state filings. Payroll is easy to run and check for errors. After previous experience with Quickbooks and recently with Paycor, Surepayroll is definitely the superior product as far as running payrolls and staying compliant with the IRS goes.

Pros

Ease of use
Intuitive interface
Dependability
Customer service

Cons

No reminders for reviews
Birthday reminders are spotty
No self onboarding

Alternatives Considered

Paychex Flex and RUN Powered by ADP

Reasons for Choosing SurePayroll

QBO was not reliable making tax filings or payments

Switched From

QuickBooks Online

Reasons for Switching to SurePayroll

It was cheaper

Response from Paychex

Angela, thanks for leaving us such a wonderful review. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

Debra
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Great software, but terrible customer service

Reviewed on 2021/03/20

I am so sorry I ever switched from Paychex to Surepayroll. The software is fine and user-friendly,...

I am so sorry I ever switched from Paychex to Surepayroll. The software is fine and user-friendly, but if you ever need customer service, you can count on a 45 minute wait on the phone, no follow up calls or emails on issues, possible trouble with the IRS from lack of follow up on tax issues. Customer service reps are friendly once you reach them, but that doesn't help when I am getting "late" tax notices from he government for bills that should have been paid by Surepayroll. I'm ready to find another company.

Pros

I like the software, as long as I don't need assistance.

Cons

The button to "exempt from SUI" when entering employee information is automatically set to yes. Although this was an oversight on my part, I think it should be set to "no", and the administrator should have to click yes. This mistake ended up costing me $2700. And I have been trying to resolve it with customer service since January.

Alternatives Considered

Paychex Flex

Reasons for Choosing SurePayroll

To save money

Switched From

Paychex Flex

Reasons for Switching to SurePayroll

Cost

Response from Paychex

Debra, thanks for sharing your feedback. We're sorry your experience with SurePayroll didn't meet your expectations. It was an uncommon instance and we'll do better. Please feel free to reach out to [email protected] with any further comments, concerns or suggestions you wish to share. We would love to make things right if you give us chance.

Lisa
Overall rating
  • Industry: Education Management
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Payroll Software

Reviewed on 2020/03/23

I love the fact that if someone loses their W2 for taxes or needs copies of their W2s or paystubs...

I love the fact that if someone loses their W2 for taxes or needs copies of their W2s or paystubs it's literally at their fingertips. There's no waiting to hear back from an accountant. As long as you have your user name and password, you're good to go.

Pros

I like the fact that everything is done online and there's really no need for phone communication unless there's a problem. I get it done fast, and all tax info is right at my fingertips and there's no waiting for your accountant to get back to you on that information.

Cons

I honestly feel that there is no improvement needed. I know no one is perfect, but this company truly knows what they are doing. Their software is so easy to use and very convenient. This can be done anywhere!

Alternatives Considered

RUN Powered by ADP

Reasons for Switching to SurePayroll

The price was right and I felt like there was more available at my fingertips than what they offered. I would rather put in my information and not have to deal with a company verbally every time something needs to be done.

Response from Paychex

Lisa, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

Cherie
Overall rating
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Definitely recommend SurePayroll

Reviewed on 2020/03/23

Pros

We chose SurePayroll because we opened a second location in another state and the service we were using at that time could not handle multiple states. SurePayroll is easy to use, efficient, handles employees in multiple states, has great customer service, and is cost effective. It was also easy to set up when changing from another company. On those few occasions I had a question, SurePayroll was easy to contact and quickly resolved my questions. I've used both telephone support and live chat, and both were great. I would definitely recommend SurePayroll!

Cons

No cons. We've been using the software for almost 2 years, and have been very happy with both the software and the customer service.

Response from Paychex

Cherie, thanks for leaving us such a wonderful review. We are thrilled that you love your experience with SurePayroll. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Thanks again for your kind words.

Showing 5 reviews of 288 Read all reviews

SurePayroll FAQs

Below are some frequently asked questions for SurePayroll.

SurePayroll offers the following pricing plans:

  • Starting from: US$19.99/month
  • Pricing model: Subscription
  • Free Trial: Available

SurePayroll has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500

SurePayroll supports the following languages:

English

SurePayroll supports the following devices:

Android (Mobile), iPhone (Mobile)

SurePayroll integrates with the following applications:

QuickBooks Online Advanced, Xero

SurePayroll offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for SurePayroll.