About ServiceM8

ServiceM8 is the app for any service business. It will guide you from job quoting through to invoicing and payment. You will have real-time information on what jobs are currently active, what quotes have been issued to clients, and where and when staff are at clients sites. ServiceM8 is designed to be used by everyone in your business, from each individual field staff member, to back office staff, through all levels of management. It is simple and effective, and best of all, it's available anywhere, anytime.

Get a bird's-eye view of your business in real-time and take control. Visually see staff and clients locations - make smart decisions like allocating the closest staff member or take travel time into account for quotes. Receive and manage jobs, produce professional quotes instantly and communicate with clients via SMS messages or email with a few clicks. Bring up any previous quote or work order in seconds. No other system makes managing your business this easy.

The dispatch board also acts as your online schedule for all staff within the business. View all unscheduled jobs and quotes, create new jobs or quotes at the click of a button. Easily allocate jobs to staff members using drag-n-drop onto their daily schedule. Staff with iPhones will have instant access to schedule changes while on the road. Print daily schedules, work orders and routing maps for each staff member.

Eliminate time wasted by constantly calling the office for client information or details on getting to your next job. Access all client details and your schedule from a few taps on your phone, even get directed to each job as required. Complete jobs at the site rather then at the end of the day, updating the office instantly - sparing staff from disruptive calls from the office. Head office is constantly updated with the advanced mobile tracking system, which displays staff locations directly on the dispatch map in real-time. Allocate any urgent jobs to the nearest vehicle, saving your business time and delivering faster service to your clients.

The job diary allows you to upload any type of file, image or quote against a job. Record history of client contact, attach notes and other relevant information during a job to ensure all staff are kept up to date. Create and allocate tasks to staff such as following up client quotes, ordering parts or scheduling manufacturing work, get notified when tasks are overdue. ServiceM8 in not an accounting package, but we still make sure you get paid for each job and nothing falls through the cracks. We're about managing your jobs to make sure that each job is either paid instantly or an invoice is raised in your accounting package.

Reporting is simple and easy to understand. Each report shows key information about your business. Get reports emailed to you on a weekly basis showing key metrics about number of jobs created and closed for the week, keeping you up to date on any changes in productivity or market conditions.

Signup for free and experience ServiceM8 today.

Pricing starting from:

US$9,00/month

  • Free Trial
  • Subscription

Key benefits of ServiceM8

Better Cash flow
Create invoices in the field, and process credit card payments through the ServiceM8 mobile app with no external devices required.

Improved Professionalism
Inspire confidence in your clients with professional quotes and invoices. Automatically notify clients you're on-approach to the job.

More Productive
On average businesses using ServiceM8 complete 30% more work in the first 3 months.

Better Service
With professional quotes, better communication and faster service, you’ll win more new work and earn repeat customers.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

English

Pricing starting from:

US$9,00/month

  • Free Trial
  • Subscription

Images

Job Card & Invoicing
Map View & Calendar
ServiceM8-On-All-Devices
Job Diary
Credit Card Payments
Professional Invoices
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ServiceM8 video
ServiceM8 screenshot: Job Card & Invoicing ServiceM8 screenshot: Map View & Calendar ServiceM8 screenshot: ServiceM8-On-All-Devices ServiceM8 screenshot: Job Diary ServiceM8 screenshot: Credit Card Payments ServiceM8 screenshot: Professional Invoices

Features

Total features of ServiceM8: 134

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Asset Management
  • Asset Tracking
  • Assignment Management
  • Attendance Tracking
  • Audit Trail
  • Auto-Responders
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Charting
  • Chat/Messaging
  • Chemical Management
  • Client Management
  • Communication Management
  • Contact Database
  • Contract/License Management
  • Cost Estimating
  • Credit Card Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Extraction
  • Data Import/Export
  • Data Visualization
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Employee Database
  • Employee Management
  • Employee Portal
  • Estimating
  • Event Calendar
  • File Storage
  • Filtering
  • Fixed Asset Management
  • Forms Management
  • GPS
  • Geographic Maps
  • Historical Reporting
  • IT Asset Tracking
  • Interaction Tracking
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Knowledge Base Management
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Mobile Workforce Control
  • Multi-Location
  • Online Booking
  • Online Time Clock
  • Partial Payments
  • Payment Collection in the Field
  • Pest Activity Tracking
  • Progress Tracking
  • Project Management
  • Project Time Tracking
  • Property Layouts
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • SSL Security
  • Sales Tax Management
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Service History
  • Software Development
  • Status Tracking
  • Subcontractor Management
  • Summary Reports
  • Tagging
  • Team Calendars
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Clock
  • Time Tracking
  • Timesheet Management
  • Web Forms
  • Work History
  • Work Order Management
  • Workflow Management

Alternatives

Housecall Pro

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#1 Alternative to ServiceM8
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ServiceWorks

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#2 Alternative to ServiceM8
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Service Fusion

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#3 Alternative to ServiceM8
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simPRO

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Reviews

Overall rating

4,7 /5
(286)
Value for Money
4,8/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,6/5

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Showing 5 reviews of 286
Timothy S.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love this product. I am a daily user and use it for all of my online invoicing for my...

Reviewed on 2017/12/12

A real time-saver and great for monitoring all invoice statuses -

A real time-saver and great for monitoring all invoice statuses -

Pros

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Cons

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Katherine B.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must have for trades

Reviewed on 2019/05/20

We have only been using the platform for a month

We have only been using the platform for a month

Pros

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons).
- The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job.
- the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand).
- You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary.
- job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature.
- the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Cons

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board).
- It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board.
- the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...)
- It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

Danielle A.
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 5.0 /10

Lots to like..but when you find issues, you will be ignored by ServiceM8

Reviewed on 2021/02/11

Overall, the software is pretty good; it covers a lot of ground and addresses a few of the pain...

Overall, the software is pretty good; it covers a lot of ground and addresses a few of the pain points. There are glitches and no software is perfect but that's not really our issue. Our problem is the lack of customer service you receive when there are issues.

Last year, over the space of 6 weeks we had 92 duplicate jobs appear in our calendar. Confused the team and was a tedious pain to find & remove them all. I reported and also asked if we could have these jobs removed from our billing as we're on a legacy pay per job plan.

Their first response had a suggested solution - it didn't work, it instead created more duplicates and I was told that one of our staff must have created the duplicates....considering the staff they accused was on site with my husband working at the time, with her phone in the car, I know it wasn't her. We were told it had been passed on to the development team and they'd let us know. That was in November 2020.

Since then the only contact I've had was after I complained every 2 weeks that we'd heard nothing and more duplicates were being created. Emails go unanswered. Messages to live chat got the templated 'it's with the development team' answer and I never heard back about billing. We ended up taking the long way and solved it ourselves by deleting every recurring job & setting them all back up. Then rearranged the calendar to fit in the 92 duplicate jobs. PITA

If customer service is important to you, this is probably not the app for you.

Pros

- Integrates with Xero...limited merge fields but enough to make it work
- GPS & time tracking
- Service reminders

Cons

- Zero followup or support when reporting glitches
- Dispatch board gets very buggy and sometimes won't render correctly on desktop
- On the CRM side, you need to memorise where you can edit things without it glitching e.g. you can't change payment terms via editing a client found in global search, updating a client doesn't update the recurring job - you need to also update the template...double handling, if you try to edit/add contacts or change their role from the client page it will fail to pull these into a new job.

Lauren M.
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Needs More Customer Focus For Future Improvement

Reviewed on 2016/08/11

Overall it has great features but lacking one major feature for us which would cut down our admin...

Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented?

Pros

Stability in remote areas where signal is poor, Servicem8 holds up and we've tried them all

Cons

Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice? Feature requested in 2012 for batch/bulk invoicing and still nothing....

Geraint W.
Overall rating
  • Industry: Utilities
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 1.0 /10

Awful Customer Service and ethics

Reviewed on 2020/12/21

Expensive for the instability of the software. Their customer service is pursuant to their...

Expensive for the instability of the software. Their customer service is pursuant to their financial gain and not of customer satisfaction

Pros

Really intuitive and with huge potential

Cons

The customer service is awful and misled

Showing 5 reviews of 286 Read all reviews

ServiceM8 FAQs

Below are some frequently asked questions for ServiceM8.

ServiceM8 offers the following pricing plans:

  • Starting from: US$9,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Five capped plans to choose from to suit your business size & requirements. There are no signup fees or per user fees.

We do not have any information about ServiceM8 features

ServiceM8 has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

ServiceM8 supports the following languages:

English

ServiceM8 supports the following devices:

iPhone (Mobile), iPad (Mobile)

ServiceM8 integrates with the following applications:

Deputy, Facebook, Gmail, Google Analytics, Google Calendar, MYOB Essentials, Mailchimp, Microsoft 365, Quickbooks Online, Stripe, Workato, Xero, Zapier

ServiceM8 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

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