About ServiceM8

Job Management
• Manage jobs from start to finish
• Access all client & job details in the field
• Ensure job quality & consistency with built-in checklists
• Capture electronic signatures

Communication
• Connect your office, field staff & clients
• Email & text clients directly from the app
• Save time with email & text templates
• Send On-the-Way text messages to clients
• Automate booking confirmations, reminders & follow-ups to clients

Scheduling
• View your schedule & job info, anywhere
• See a real-time map view of staff & job locations
• Dispatch urgent jobs, instantly
• Receive push notifications about schedule changes
• Get ‘next-job’ reminders to help stay on schedule

Quoting & Invoicing
• Create professional PDF quotes & invoices on site
• Email or text quotes & invoices to clients from the app
• Clients can view quotes & pay invoices online

Mobile & Online Payments
• Take card payments on site, through the app
• Send online invoices via email & SMS, supporting card payment

Digital Forms & Assets
• Complete digital reports, procedures & certificates on site, through the app
• Create custom forms for your business & industry
• Catalogue client assets & view their service history

Job History
• Access a full history of work done for every client
• Attach notes, photos, videos, emails & messages to jobs
• Automatic back-up & secure cloud storage

Accounting Integrations
• Connect to Xero, MYOB or QuickBooks Online
• Sync invoices & payments from ServiceM8
• Streamline invoicing, payments & accounting

CarPlay
• See your schedule, call clients & navigate to jobs directly from your vehicle’s CarPlay screen

Add-ons
• Extend ServiceM8’s functionality with a range of add-ons

Pricing
• A range of monthly plans to suit your business & requirements
• Plans bundle jobs, SMSs & add-ons into a single monthly price
• No contracts, setup fees, or ‘per-user’ fees.
• Unlimited users & storage
• 14-day free trial — create an account at www.servicem8.com

Support
• Free, 24/7 email & chat support
• Self-serve Help Centre with articles & videos
• Global network of ServiceM8 Partners offering setup services

Pricing starting from:

US$9,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ServiceM8

Key benefits of ServiceM8

A better system for trades & services

ServiceM8 solves age-old issues experienced by field service businesses, transforming how you communicate and manage scheduling, jobs, staff & customers. ServiceM8 instils great process and workflows to help you get work, get it done & get paid.

Customer service

Better scheduling, automated reminders, integrated Caller ID, and templates for emails, texts, quotes & invoices ensure professional client communication & better customer service.

Productivity & efficiency

With fast quotes, automated communication, smart scheduling, integrated navigation & easy job documentation, you can win more work, complete it faster, and earn repeat customers.

Cash flow

With the ability to invoice & collect payment on site through the ServiceM8 app, or online, and set automated payment reminders to customers, your business gets paid as soon as possible.

Visibility & control

All job statuses, scheduling changes, staff locations & updates sync across the business in real time. Work from anywhere and run the business from the palm of your hand.

Central administration & record keeping

A central, cloud-based record of all client details, job history, notes, photos, quotes, invoices, forms & client communication, in one paperless system.

Lifestyle & Customer Success

Better processes, automations and the ability for staff to finalise jobs on site means business owners don’t need to work into the night on paperwork & invoicing.

This means you can rediscover a love for your job and the reasons you started your business, and create the lifestyle you want.

If business growth is your version of success, ServiceM8 provides a platform to help you achieve this.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, Ireland, New Zealand, United States

Supported Languages

English

Pricing starting from:

US$9,00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to ServiceM8

Images

ServiceM8 Software - Smart job management
ServiceM8 Software - Run your business, anywhere
ServiceM8 Software - See staff & job locations
ServiceM8 Software - Work smart with digital job cards
ServiceM8 Software - Get jobs done right, every time
ServiceM8 Software - Save notes, photos & signatures
ServiceM8 Software - Take card payments
ServiceM8 Software - Quote & invoice on site
View 9 more
ServiceM8 video
ServiceM8 Software - Smart job management ServiceM8 Software - Run your business, anywhere ServiceM8 Software - See staff & job locations ServiceM8 Software - Work smart with digital job cards ServiceM8 Software - Get jobs done right, every time ServiceM8 Software - Save notes, photos & signatures ServiceM8 Software - Take card payments ServiceM8 Software - Quote & invoice on site

Features

Total features of ServiceM8: 96

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Attendance Tracking
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Indicator
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Checklists & Inspection
  • Client Management
  • Communications Management
  • Contact Database
  • Contract/License Management
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Debit/Credit Card Processing
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Employee Management
  • Estimating
  • File Storage
  • GPS
  • Geographic Maps
  • Historical Reporting
  • Image Capture
  • Inventory Tracking
  • Invoice Management
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Location Tracking
  • Maintenance Scheduling
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Signature Capture
  • Multi-Location
  • Online Booking
  • Online Payments
  • Online Time Clock
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Project Management
  • Project Time Tracking
  • Property Layouts
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Recurring Invoicing
  • Recurring Orders
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Route Optimization
  • Routing
  • SMS Messaging
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Technician Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Work Order Management
  • Workflow Management

Alternatives

JobLogic

4,5
#1 Alternative to ServiceM8
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SimplifyEm

4,1
#2 Alternative to ServiceM8
SimplifyEm is a property management platform for property managers, landlords and real estate investors who want to...

Klipboard

4,6
#3 Alternative to ServiceM8
Our all in one field service management software helps companies with a mobile workforce streamline operations....

simPRO

4,2
#4 Alternative to ServiceM8
simPRO is a powerful field service management software solution that helps trade contractors streamline operations to...

Reviews

Overall rating

4,7 /5
(289)
Value for Money
4,8/5
Features
4,4/5
Ease of Use
4,6/5
Customer Support
4,6/5

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Showing 5 reviews of 289
Timothy S.
Overall rating
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

I love this product. I am a daily user and use it for all of my online invoicing for my...

Reviewed on 2017/12/12

A real time-saver and great for monitoring all invoice statuses -

A real time-saver and great for monitoring all invoice statuses -

Pros

My favorite feature is the way you can send via email, a past due notice for your invoices and how easy it is to customize all email templates. Customize your quotes, estimates, invoices, past due invoices, and schedule the past due invoice notice date

Cons

Only that you can only schedule one follow-up past due invoice. I would like to send past due notices every 15, 30, 45 days and send demand for payment emails at 60 and 90 days and then a notice for collections notice at 112 days stating past due account goes into collection at 120 days - Then it is out of our hands -

Katherine B.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

A must have for trades

Reviewed on 2019/05/20

We have only been using the platform for a month

We have only been using the platform for a month

Pros

- The pricing structure is something that initially drew our attention. Instead of being per user it is a monthly fee (plus add-ons).
- The job scheduling is very easy to use and with a team scheduler add-on you can select multiple team members for the same job.
- the phone app is extremely useful. You can select to text a customer when you are on route (providing you've set it all up before hand).
- You can take payment in the field as well as invoices generating a link that customer's can click on to make payment. Payments are shown in the job diary.
- job diaries are autogenerated so you can see a good audit trail from creation to closure. You can add to existing jobs from the inbox feature.
- the network request add-on is really useful for our business where we use contractors who don't require a logon to our system but complete jobs on our behalf. We have set our templates up with forms and questions that need completion and when these are done it shows up on our portal which says time having to manually enter data in from emails.

Cons

- Sometimes the navigation functions can be time consuming. It would be handy to raise a job from within the client module window (i.e. when you open a client you can view current and past jobs but you cannot raise a new one and therefore have to go to dispatch board).
- It would be good to have a shortcut to raise a new job on the main menu rather than having to select dispatch board.
- the asset scanning only appears to work with purchase stickers from ServiceM8 (unless we haven't discovered correctly how to do this with other ones...)
- It is limited to IOS so we have had to purchase iPad minis to sync with our android devices.

Alternatives Considered

Eworks Manager, Tradify, WorkflowMax, Klipboard, simPRO and JobLogic

Reasons for Switching to ServiceM8

cost and functionality against other providers
Lauren M.
Overall rating
  • Industry: Facilities Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Needs More Customer Focus For Future Improvement

Reviewed on 2016/08/11

Overall it has great features but lacking one major feature for us which would cut down our admin...

Overall it has great features but lacking one major feature for us which would cut down our admin time for invoicing and that is batch invoicing. Customer service unable to help with timelines for this upgrade or indication if it will be implemented?

Pros

Stability in remote areas where signal is poor, Servicem8 holds up and we've tried them all

Cons

Invoicing more than one job for one client during the month, no ability to combine jobs into one invoice? Feature requested in 2012 for batch/bulk invoicing and still nothing....

Jason N.
Overall rating
  • Industry: Construction
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Great for a start up

Reviewed on 2021/11/03

Great!

Great!

Pros

Great software for a startup company or even a large company. I Love the fact that when we started out we could easily afford this software and as we grew we could level up the software and still afford it. Similar software would have broke us be for we even got started plus servicem8 is more powerful software and meets all our needs now and has options that will meet all future needs. We will use Servicem8 forever and recommend it regularly.

Cons

customer support is email or chat only and sometimes I need immediate help and cant get it that fast. But a small price to pay for such great and affordable software.

Julio e M.
Overall rating
  • Industry: Consumer Services
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Service Managing software I have used!

Reviewed on 2019/05/04

Ease to schedule, invoice, quotes and payments.

Ease to schedule, invoice, quotes and payments.

Pros

It is a very well rounded software. Every year they add new features at no cost that improve the interaction with it.

Cons

Wish they mad a version for Android. Most of my team uses Android and we have to provide them with an Apple device in order to use the software.

Alternatives Considered

Jobber and mHelpDesk

Reasons for Switching to ServiceM8

Pricing, ease of use and features. The basics were there on Service M8. The other ones I would have to adjust them to my needs, but they were not designed for my need.
Showing 5 reviews of 289 Read all reviews

ServiceM8 FAQs

Below are some frequently asked questions for ServiceM8.

ServiceM8 offers the following pricing plans:

  • Starting from: US$9,00/month
  • Pricing model: Subscription
  • Free Trial: Available

Five capped plans to choose from to suit your business size & requirements. Unlimited users for one monthly price. Plans bundle job credits, SMS credits & add-ons into a single monthly price for your business. No contracts, setup fees or 'per-user' fees. 14-day free trial.

ServiceM8 has the following typical customers:

Self Employed, 2-10, 11-50

ServiceM8 supports the following languages:

English

ServiceM8 supports the following devices:

iPhone (Mobile), iPad (Mobile)

ServiceM8 integrates with the following applications:

Deputy, Google Analytics, Google Calendar, MYOB Business, Mailchimp, Microsoft 365, Quickbooks Online, Stripe, Workato, Xero, Zapier

ServiceM8 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Related categories

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