Odyssee Service

Odyssee Service

Easy, reliable, enjoyable

3.7/5 (3 reviews)

Odyssee Service Overview

Odyssee Service
The benefits you receive by working with Odyssee Service are countless: work orders with customer signatures and real time feedback about service jobs improve your efficiency. The automating of mobile workflow will drastically decrease your costs. With Odyssee Service you will have efficient planning, thorough reporting and a history of all installations.

Pricing

Starting from
€29,00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Brazil, Canada, Europe, Germany, India and 5 others, Latin America, Mexico, Middle-East and Africa, United Kingdom, United States

Supported Languages

Dutch, English, French, German, Polish, Spanish, Turkish

Odyssee Service Reviews

Overall rating
3.7/5
67% positive reviews
1
Excellent
1
Very good
0
Average
1
Poor
0
Terrible
Wolf S.

This is a fantastic Online and Offline Tool for service personnel!

Used Daily for 1-5 months
Reviewed on 2018/06/11
Review Source: Capterra

Perfect service capabilities. Very cost-effective particularly compared to local solutions .

Pros

Online plus Offline.
Ties in nicely with our Exact Cloud ERP solution.
Multi-language capability. For us and other clients both German and English support is mandatory for our market.

Cons

There is absolutely nothing negative to say about this grear SaaS tool. Ourselves and our clients love this fantastic tool!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Markus S.

Well structured and easy to handle.

Used Other for 1-5 months
Reviewed on 2018/06/11
Review Source: Capterra

Pros

An affordable field service software which offers a) a multi-worker time and route planner, b) a customer portal, c) contract management feature and d) multi-language option is pretty unique.

Cons

each admin requires an own license - license price should solely depend on number of field service staff; annual license fee is payable in advance; currently a native interface is available only for "exact" bookkeeping software (a native interface for "Sage" cloud products is planned, as I understand)

Response from Odyssee Mobile

Thank you for your review. The reason why admins pay equally a license is because they have just as many features for planning and administration than technicians in the field. Also we are indeed working on a connector to all sage products and have already existing connectors to Exact Online, SAP& NAV.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Jennifer D.

Not configurable and therefore obsolete

Used Daily for 1-5 months
Reviewed on 2018/03/09
Review Source: SoftwareAdvice

Pros

I actually was very pleased with the platform initially - it made my job of creating mil std 29 labels a breeze as long as they were very simple shipments

Cons

You are using software that is shared by ALL OF THEIR OTHER CLIENTS. Normally this wouldn't be an issue, except our company processes shipments with DCMA very differently and therefore, our requests for modifications would negatively affect everyone else using it

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

4.0/10

Odyssee Service Pricing

Starting from
€29,00/month
Pricing options
Free Trial
Subscription
Value for money

Odyssee Service starts at 29 € per month per user. 14 days free trial available
(no credit card required). Ask for your demo and get started in minutes!

Odyssee Service Features

  • API
  • Activity Dashboard

  • Activity Tracking
  • Audit Trail
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customizable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Third Party Integration
  • Workflow Management

Additional information for Odyssee Service

Key features of Odyssee Service

  • Customer & Equipment management
  • Customer portal
  • Dashboard
  • Drag & drop planning
  • Email Approval pdf
  • Fill in Service Reports
  • Fill in checklists
  • Geolocalization
  • Job creation & (recurrent) scheduling
  • Mobile signature capture
  • Multi-job and Multi-technician planning
  • Offline access for technicians
  • Read manuals
  • Register Timesheets
  • Register Travel time
  • Register Used Parts & order new parts
  • Route optimization
  • Take Pictures
  • Upsell products to customers
  • Workflow for unfinished/ to be rescheduled jobs

Benefits

Mobile field Service Solution:
85% faster invoicing process
93% Admin performance
89% improved and better optimal planning

Odyssee Service FAQs

Below are some frequently asked questions for Odyssee Service.

Q. What type of pricing plans does Odyssee Service offer?

Odyssee Service offers the following pricing plans:

Starting from: €29,00/month

Pricing model: Subscription

Free Trial: Available

Odyssee Service starts at 29 € per month per user. 14 days free trial available
(no credit card required). Ask for your demo and get started in minutes!

Q. What are the main features of Odyssee Service?

Odyssee Service offers the following features:

  • Customer & Equipment management
  • Customer portal
  • Dashboard
  • Drag & drop planning
  • Email Approval pdf
  • Fill in Service Reports
  • Fill in checklists
  • Geolocalization
  • Job creation & (recurrent) scheduling
  • Mobile signature capture
  • Multi-job and Multi-technician planning
  • Offline access for technicians
  • Read manuals
  • Register Timesheets
  • Register Travel time
  • Register Used Parts & order new parts
  • Route optimization
  • Take Pictures
  • Upsell products to customers
  • Workflow for unfinished/ to be rescheduled jobs

Q. Who are the typical users of Odyssee Service?

Odyssee Service has the following typical customers:

Large Enterprises, Mid Size Business, Small Business

Q. What languages does Odyssee Service support?

Odyssee Service supports the following languages:

Dutch, English, French, German, Polish, Spanish, Turkish

Q. What type of pricing plans does Odyssee Service offer?

Odyssee Service has the following pricing plans:

Subscription

Q. Does Odyssee Service support mobile devices?

Odyssee Service supports the following devices:

Android, iPhone, iPad

Q. What other apps does Odyssee Service integrate with?

Odyssee Service integrates with the following applications:

Dynamics 365, Microsoft Dynamics NAV, Oracle JD Edwards EnterpriseOne, SAP Business One

Q. What level of support does Odyssee Service offer?

Odyssee Service offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials