Expertflow Contact Center
Expertflow Contact Center
About Expertflow Contact Center
Expertflow Contact Center connects voice, chat, video, web & social media channels with market-leading AI, Speech recognition, voice, and chatbots thus providing virtual assistants to enhance customer experience. The knowledgebase or CRM integrated bots also assist agents in efficiently responding to customers' queries. Expertflow CTI connector embeds the telephony bar within CRM such as MS Dynamics, SAP, Oracle, Avanza, Salesforce, and ServiceNow, etc., so agents can handle call control while browsing and updating customer information from the same interface.
It can work on top of any contact center such as Cisco or FusionPBX.
Key benefits of Expertflow Contact Center
Improve your customer experience (CX)
a). Allow your clients to call you from their phone or from their Webbrowser by using WebRTC voice, video, and screen share
b). Enable clients to contact you over any chat channel (SMS, FB Messenger, Whatsapp,..) with Hybrid Chat and automate with any Chatbot (Dialogflow, IBM Watson, Microsoft Bot framework,..)
c). Automate voice calls with an IVR and optional virtual assistants such as Google Dialogflow or Microsoft Speech
d). Use ACD (automated call distribution) with Skill-Based Routing
e). Reporting
f). Voice recording
g). SSO and LDAP integration
h). Use Microsoft Teams as an optional telephony client
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Expertflow Contact Center FAQs
Below are some frequently asked questions for Expertflow Contact Center.Q. What type of pricing plans does Expertflow Contact Center offer?
Expertflow Contact Center offers the following pricing plans:
- Starting from: US$35,00/year
- Pricing model: Subscription
- Free Trial: Not Available
per concurrent agent
Q. Who are the typical users of Expertflow Contact Center?
Expertflow Contact Center has the following typical customers:
Self Employed, 2–10, 11–50
Q. What languages does Expertflow Contact Center support?
Expertflow Contact Center supports the following languages:
English
Q. Does Expertflow Contact Center support mobile devices?
Expertflow Contact Center supports the following devices:
Q. What other apps does Expertflow Contact Center integrate with?
We do not have any information about what integrations Expertflow Contact Center has
Q. What level of support does Expertflow Contact Center offer?
Expertflow Contact Center offers the following support options:
Chat
Related categories
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Contact Center Quality Assurance Software