---
description: Learn how Webex Connect can help your business. GetApp provides users in South Africa with the most detailed information on software tools, prices and features.
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title: Webex Connect Reviews, Prices & Ratings | GetApp South Africa 2026
---

Breadcrumb: [Home](/) > [Cloud Communication Platform](/directory/1631/cloud-communication-platform/software) > [Webex Connect](/software/110663/imiconnect)

# Webex Connect

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> Webex Connect is an Enterprise CPaaS platform that enables rapid automation of multi-channel customer journeys across communications channels such as SMS, Voice, RCS, Apple Business Chat, WhatsApp, Facebook Messenger, Twitter DM \& more.
> 
> Verdict: Rated **4.6/5** by 13 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Webex Connect

Multi-channel messaging - Multichannel customer communications across telecom, social, and OTT channels including SMS, Voice, RCS, Push, In-app, Apple Business Chat, Facebook Messenger, Twitter DM, WhatsApp, Email, WeChat, and more.

Self-serve custom integrations– Easily integrate with existing business systems and applications, whether modern REST/SOAP compliant systems or proprietary home-grown systems, and enable end-to-end automation.

Workflow builder - Visual drag-and-drop flow builder to orchestrate, automate and iteratively refine customer journeys across communication channels and business systems quickly and easily.

Scalable cloud platform - One click deployment with automated elastic scalability to support spikes in transaction volumes typical in enterprise customer engagement scenarios.

Intelligent routing - Intelligent routing of messages based on costs, priority or customer availability and preferences to reduce costs of communication, cater to customer preferences and comply with contact policies

Services management and monitoring - Centrally manage all your customer communications with real time reporting on service health, delivery rates, throughput and latency

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 13 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.3/5 | Based on overall reviews |
| Features | 4.8/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cisco
- **Founded**: 2010

## Commercial Context

- **Starting Price**: US$0,01
- **Pricing model**:  (Free Trial)
- **Pricing Details**: Contact Webex CPaaS Solutions for detailed pricing information.
- **Target Audience**: 51–200, 201–500, 501–1 000, 1 001–5 000, 5 001–10 000, 10 000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: India, United Kingdom, United States

## Features

- API
- Call Recording
- Call Routing
- Chat/Messaging
- Chatbot
- IVR
- Multi-Channel Communication
- Real-Time Reporting

## Integrations (4 total)

- CXone Mpower
- Salesforce Service Cloud
- ServiceNow
- Zendesk Suite

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- Chat

## Category

- [Cloud Communication Platform](https://www.getapp.za.com/directory/1631/cloud-communication-platform/software)

## Alternatives

1. [Google Workspace](https://www.getapp.za.com/software/90761/google-apps-for-business) — 4.7/5 (17483 reviews)
2. [Wildix](https://www.getapp.za.com/software/2045027/wildix) — 4.7/5 (209 reviews)
3. [Zoom Workplace](https://www.getapp.za.com/software/111633/zoom) — 4.6/5 (14526 reviews)
4. [Twilio](https://www.getapp.za.com/software/90610/twilio-communications-platform) — 4.4/5 (501 reviews)
5. [Telnyx Suite](https://www.getapp.za.com/software/116979/telnyx) — 4.8/5 (195 reviews)

## Reviews

### "A Powerful Communication and Teamwork Solution" — 4.0/5

> **Ada** | *26 December 2024* | Market Research | Recommendation rating: 10.0/10
> 
> **Pros**: Quality of image and sound and ease of communication. Advanced platform for communication that reduces manual tasks and optimizes remote communication. Because of all these capabilities, Webex Connect increases productivity and facilitates teamwork.
> 
> **Cons**: High cost. Pricing can be on the high end especially if you need any configuration or integration that requires an IT team.
> 
> I enjoy WebEx Connect's ability to integrate multiple communication channels and means. It makes multitasking and teamwork a lot more efficient especially through the workflow automation.

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### "WebEx Made for Ease" — 4.0/5

> **Tiffany** | *12 January 2026* | Law Practice | Recommendation rating: 9.0/10
> 
> **Pros**: WebEx is very user friendly. Navigation through the application made simple\! 
The ability to organize your messages into group is a nice touch. Allowing you the ability to keep your team communications easy to access. Phone calls are easy to make, no complicated steps to make internal and external calls.
> 
> **Cons**: One of the only downsides is at times during phone calls the headset settings may switch to another. But even if so to fix it is an easy task.
> 
> Overall WebEx is user friendly, and a great tool for any company to use. Navigation and communication made easy. Very minor issues where support is needed.

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### "Reliable for Secure Communication" — 4.0/5

> **Apurav** | *15 January 2025* | Financial Services | Recommendation rating: 8.0/10
> 
> **Pros**: Amazing video and audio quality, great app features
> 
> **Cons**: Interface is slightly outdated, and few times there is a delay in receiving notification
> 
> Webex connect is a dependable platform for communication among team members and more.

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### "Webex the best collaboration tool" — 5.0/5

> **Oscar** | *04 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I like the in build features that allows me to setup meetings and everything in my calendar in outlook is updated, the conferences are nice, and the chat have many gifs, animations, and emojis.
> 
> **Cons**: I think the training material is not that easy to absorb specially the event part.
> 
> is a great tool and it is a good alternative if you don't want to use Microsoft teams.

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### "Unified Communication Within a Cost\!" — 5.0/5

> **Suriya** | *01 September 2024* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: I personally like the integration with other tools in webex connect, due to this we can manage all tasks within the webex environment. It provides us with a Unified communication platform in which we can Message,call,video conference and team collaboration.
> 
> **Cons**: The main drawback from webex connect is its Lag while handling large scale deployments and during peak usage times. I personally faced this issue from the support team, they are slow in responding to clients at the time of need. Less customization options.
> 
> "Cisco Webex connect is a good tool for maintaining efficient, secure and good communication in both remote and hybrid work environments."

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## Links

- [View on GetApp](https://www.getapp.za.com/software/110663/imiconnect)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/imiconnect/> |
| en-AE | <https://www.getapp.ae/software/110663/imiconnect> |
| en-AU | <https://www.getapp.com.au/software/110663/imiconnect> |
| en-CA | <https://www.getapp.ca/software/110663/imiconnect> |
| en-GB | <https://www.getapp.co.uk/software/110663/imiconnect> |
| en-IE | <https://www.getapp.ie/software/110663/imiconnect> |
| en-NZ | <https://www.getapp.co.nz/software/110663/imiconnect> |
| en-SG | <https://www.getapp.sg/software/110663/imiconnect> |
| en-ZA | <https://www.getapp.za.com/software/110663/imiconnect> |

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