About IMIconnect
IMIconnect is an Enterprise CPaaS platform that enables businesses to automate multi-channel customer journeys. The IMIconnect platform supports end-to-end automation of customer interactions by offering pre-integrated access to customers’ preferred communication channels such as Apple Business Chat, Facebook Messenger, SMS, Twitter DM, voice, email, In-app, WhatsApp, etc., and flexible integrations with backend enterprise systems such as CRM, marketing automation, customer databases, and more.
At the core sits a visual flow builder featuring various communication channels, system integrations, and other workflow constructs – all exposed as nodes that can be dragged and dropped onto a canvas to facilitate rapid customer journey orchestration and automation.
Developers, product managers, and architects in leading consumer businesses use IMIconnect to build innovative customer service, marketing and proactive customer engagement journeys such as interactive SMS flows, Messenger chat bots, self-serve IVR, interactive order tracking, payment notifications, fraud detection and prevention apps, and other conversational experiences.
Pricing starting from:
N/A
- Free Trial
- Subscription
Key benefits of IMIconnect
Devices
Business size
Markets
Supported Languages
Pricing starting from:
N/A
- Free Trial
- Subscription
Images
Features
Total features of IMIconnect: 23
- API
- Access Control
- Audit Trail
- Batch Processing
- CRM Integration
- Call Routing
- Call Transfer
- Chat
- Collaboration Tools
- Conditional Logic
- Configurable Workflow
- Customer Experience Management
- Drag & Drop Interface
- Event Triggered Actions
- Monitoring
- Multi-Channel Communication
- Real Time Reporting
- Role-Based Permissions
- Rules-Based Workflow
- SSL Security
- Software Development Kit
- Text to Speech
- Two-Factor Authentication
Alternatives
Bitrix24
Wrike
CloudTalk
Glip
Reviews
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- Industry: Banking
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
IMI have been extremely easy to work with, and the Connect platform is simple and powerful
Reviewed on 2018/01/22
Pros
We've built a complex set of rules for when to send or not send messages, and the platform let us do this rapidly and with very little fuss.
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
The UI allows the easy implementation of complex customer journeys. So far everything is...
Reviewed on 2017/12/12
Pros
The speed at which complex customer journeys can be implemented on any channel of my choosing. The drag and drop interface is simple and very intuitive to use. The graphical format also aids future maintenance of previously created services.
Cons
Difficult to initially justify the cost to the business. Customers need to make the shift to digital communication before any savings can be realised. However customers cannot fully make the shift until IMI Connect is bought and paid for so there needs to be a measure of trust that this will happen.
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
New version has additional features which helps us a lot High Volume request. User friendly
Reviewed on 2018/03/08
Pros
Additional Features to reduce the Manual Work, UI, as always user friendly ..overall very good product for rapid usage
Cons
Need some improvement or enhancement based on user request, also we are facing frequent app. down issue.
- Industry: Telecommunications
- Company size: 10 000+ Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent always on communications to customers.
Reviewed on 2018/01/22
Pros
Easy to use, very simple and quick to learn.
Simple Reporting
Little to no downtime
Covers on demand communications
Cons
Reporting suite needs more detail, which I believe is being worked on after feedback.
Probably need to have some technical experience in workflows etc. to be able to use with ease.
IMIconnect FAQs
Below are some frequently asked questions for IMIconnect.Q. What type of pricing plans does IMIconnect offer?
IMIconnect offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Available
Contact IMImobile for detailed pricing information.
Q. What are the main features of IMIconnect?
IMIconnect offers the following features:
- Batch processing
- Branch workflows based on dynamic if-then analysis
- CRM integrations
- Call transfer
- Collaboration
- Configurable workflow
- Customer experience management
- Customer service integration
- Detailed transaction logs
- Dynamic workflow
- Event triggered email
- Intelligent call routing based on multiple parameters
- Multi-channel messaging API
- No-code
- Real time reporting
- Role-based permissions
- Rules-based workflow
- SDKs for Push & in-app messaging across operating systems
- SMS, voice, FB Messenger, Twitter DM, Push & In-app chat
- Security & encryption
- Text to speech
- Trigger communication flows based on real-time events
- Two-factor authentication
- User access controls
- Visual flow builder for customer journey orchestration
Q. Who are the typical users of IMIconnect?
IMIconnect has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does IMIconnect support?
IMIconnect supports the following languages:
English
Q. Does IMIconnect support mobile devices?
IMIconnect supports the following devices:
iPhone, iPad
Q. What other apps does IMIconnect integrate with?
IMIconnect integrates with the following applications:
NICE inContact, Salesforce Service Cloud, ServiceNow, Zendesk
Q. What level of support does IMIconnect offer?
IMIconnect offers the following support options:
Phone Support, Online Support, FAQs, Video Tutorials, Forum, Knowledge Base
Related categories
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